[
{
"id": 12,
"name": "Hipmob",
"slug": "hipmob",
"former_names": [],
"small_logo_thumb_url": "/company/thumb/missing.png",
"website": "http://hipmob.com",
"all_locations": "Boston, MA, USA; Palo Alto, CA, USA",
"long_description": "Hipmob brings easy to use live chat, helpdesk, feedback and customer engagement tools to mobile and tablet businesses. Whether you're a mobile-native startup, a small business going mobile, or a large public company with a growing mobile business, we give you the tools to increase sales, transform customer support, and make your customers happy. \n\nWith real time contextual information about your customers including device, app, OS, geographic info and more, you'll be able to make take actions that improve your bottomline. Our partnerships and integrations (see more at www.hipmob.com/documentation) mean that we'll fit right into your team's habits.\n\nAND, we're insanely responsive to customer feedback - email us with questions at ayo@hipmob.com!",
"one_liner": "Customer communication for iOS and Android developers - an in-app…",
"team_size": 2,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1322045594,
"tags": [
"Customer Service"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2012",
"status": "Inactive",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/hipmob",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2012/hipmob.json",
"year_founded": null,
"city": "Boston",
"country": "US",
"linkedin_url": null,
"x_url": null,
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/hipmob",
"github_url": null,
"logo_url": null,
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 24600,
"full_name": "Olufemi Omojola",
"title": "Founder",
"founder_bio": null,
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/kalvin",
"x_url": null,
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/a6021cdadde8a0828bf1bbe928337f427ac43f60.jpg"
}
],
"jobs": [],
"news": [],
"launches": []
},
{
"id": 173,
"name": "TalkBin",
"slug": "talkbin",
"former_names": [],
"small_logo_thumb_url": "/company/thumb/missing.png",
"website": "http://talkbin.com",
"all_locations": "San Francisco, CA, USA; Mountain View, CA, USA",
"long_description": "Acquired by Google, integrated natively into Google Maps.",
"one_liner": "Consumer to business messaging. ",
"team_size": 0,
"industry": "B2B",
"subindustry": "B2B -> Retail",
"launched_at": 1326790029,
"tags": [
"Messaging",
"Customer Service"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2011",
"status": "Acquired",
"industries": [
"B2B",
"Retail"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/talkbin",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2011/talkbin.json",
"year_founded": null,
"city": "San Francisco",
"country": "US",
"linkedin_url": "",
"x_url": "",
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/talkbin",
"github_url": null,
"logo_url": null,
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 73,
"full_name": "Qasar Younis",
"title": "Founder/CEO",
"founder_bio": "Founder of Applied Intuition",
"is_active": false,
"linkedin_url": "https://www.linkedin.com/in/qasar/",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/d0d933c68b6bc614915d118c6874c964cd2a0448.jpg"
},
{
"user_id": 26549,
"full_name": "Sunny Dhillon",
"title": "Founder",
"founder_bio": "Proven leader with hands-on development and management experience in designing, building, and delivering scalable, fault-tolerant, highly-available user-facing applications in complex technical, organizational and market environments. Managed teams of 35+ across web, Android, and iOS. Previous roles with Google Search, Gmail, Google Chat, Verily, and Google Maps.\n\nCo-founder of TalkBin (W11). Acquired by Google in 2011.",
"is_active": false,
"linkedin_url": "https://www.linkedin.com/in/dhillons",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/6943fa4372257ee3ea7f079269be489f7a0771f1.jpg"
},
{
"user_id": 8157,
"full_name": "Michael Ma",
"title": "Founder/COO",
"founder_bio": null,
"is_active": false,
"linkedin_url": "https://www.linkedin.com/in/michaelma8/",
"x_url": null,
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/ed0cba5997dcced997d4472abd563512e6ea5e08.jpg"
}
],
"jobs": [],
"news": [],
"launches": []
},
{
"id": 249,
"name": "Olark",
"slug": "olark",
"former_names": [],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/f2971ba804a1fb214a567b3c22e4e6fd1b271fdf.png",
"website": "http://olark.com",
"all_locations": "San Francisco, CA, USA; Remote",
"long_description": "Built for the marketer doing five jobs at once. Easily install an Olark AI agent to answer questions, qualify visitors, and know exactly when to bring in a human.\r\n\r\nOlark is easy-to-use live chat software that lets you talk to customers on your website. \r\n\r\nOlark can help you track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help you personalize every interaction and strengthen customer relationships. \r\n\r\nSign up and start making your customers happier today!\r\n\r\nUse our previewer on https://olark.com to try it on your website in less than 60 seconds.",
"one_liner": "Olark gives you an AI agent that works your marketing funnel 24/7",
"team_size": 15,
"industry": "B2B",
"subindustry": "B2B -> Retail",
"launched_at": 1326790657,
"tags": [
"Sales",
"Marketing",
"Customer Service",
"Chat",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Summer 2009",
"status": "Active",
"industries": [
"B2B",
"Retail"
],
"regions": [
"United States of America",
"America / Canada",
"Remote",
"Fully Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/olark",
"api": "https://devasheeshg.github.io/yc-api/batches/summer-2009/olark.json",
"year_founded": 2009,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/olark/",
"x_url": "https://twitter.com/olark",
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/olark",
"github_url": "https://github.com/olark",
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/f2971ba804a1fb214a567b3c22e4e6fd1b271fdf.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 19927,
"full_name": "Ben Congleton",
"title": "Founder/CEO",
"founder_bio": null,
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/bencongleton",
"x_url": null,
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/c76b0e8271c3d624724c8f26f5d0ad88ea54ccb0.jpg"
},
{
"user_id": 8743,
"full_name": "Matt Pizzimenti",
"title": "Founder/CTO",
"founder_bio": "Co-founder and CTO at Olark (S09). University of Michigan CSE '07. Building strong engineering teams and culture for nearly 2 decades. Mentoring middle and high school robotics teams for 12+ years.",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/mjpizz",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/64695d926f4055cf37ffc38d0825f484758b2e22.jpg"
}
],
"jobs": [],
"news": [],
"launches": []
},
{
"id": 1033,
"name": "Netomi",
"slug": "netomi",
"former_names": [
"msg.ai"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/a39a790ec2d3d1805e80c70308782d153f1c2294.png",
"website": "https://netomi.com",
"all_locations": "San Francisco, CA, USA",
"long_description": "Welcome to Netomi AI, where we are revolutionizing the world of customer experiences through cutting-edge artificial intelligence. Our mission is clear: to create AI that not only solves mission-critical problems for the world's largest brands but also fosters genuine customer love. Backed by industry titans like Y-Combinator, Index Ventures, Jeffrey Katzenberg, and Greg Brockman, Netomi AI is at the forefront of defining the future of AI-driven customer engagement.\r\n\r\nAt Netomi, we embody our core values in everything we do:\r\n\r\nPassion: We love what we do, genuinely. We persevere, creatively problem solve, and grow from adversity.\r\n\r\nCustomer Focus: We obsess over creating a positive impact and deliver experiences that meet or exceed the needs of our customers, and their customers.\r\n\r\nOne Team: We believe in working collaboratively as One Team to meet shared objectives and goals.\r\n\r\nJoining Netomi AI means being part of a dynamic, fast-growing team that values innovation, creativity, and hard work. As a key player in the Generative AI revolution, you'll have the opportunity to significantly impact our success while developing your skills and career in the ever-evolving field of AI.\r\n\r\nNetomi AI is not just a workplace; it's a community of visionaries shaping the future of customer engagement. If you're ready to be part of something extraordinary, where your passion aligns with our values and vision, we invite you to explore opportunities with us. Your journey to redefine customer experiences with brand-safe AI starts here.\r\n\r\nMission\r\nTo empower the highest quality customer experiences with brand-safe AI.\r\n\r\nVision\r\nBuilding Brand and Customer Love",
"one_liner": "Self-Driving Customer Care",
"team_size": 3,
"industry": "B2B",
"subindustry": "B2B -> Marketing",
"launched_at": 1447567509,
"tags": [
"Deep Learning",
"Customer Service",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": true,
"nonprofit": false,
"batch": "Winter 2016",
"status": "Active",
"industries": [
"B2B",
"Marketing"
],
"regions": [
"United States of America",
"America / Canada",
"Remote",
"Partly Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/netomi",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2016/netomi.json",
"year_founded": 2015,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/netomi/",
"x_url": "https://twitter.com/netomi_official",
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/msg-ai",
"github_url": "https://github.com/msgai",
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/a39a790ec2d3d1805e80c70308782d153f1c2294.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 111952,
"full_name": "Puneet Mehta",
"title": "Founder/CEO",
"founder_bio": null,
"is_active": true,
"linkedin_url": "https://www.linkedin.com/profile/view?id=AAIAAABf99YBV9eQCLdt0E2AyvhyTITW2oLZUB4",
"x_url": null,
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/03024b9149786c2686b96c38c8388f978022583c.jpg"
}
],
"jobs": [
{
"id": 72243,
"title": "Technical Customer Success Manager",
"url": "https://www.ycombinator.com/companies/netomi/jobs/SCRjlNT-technical-customer-success-manager",
"location": "Toronto/North America (Remote)",
"type": "Full-time",
"role": "Support",
"role_type": null,
"salary_range": "",
"equity_range": "",
"experience": "",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 102613,
"title": "UX Researcher",
"url": "https://www.ycombinator.com/companies/netomi/jobs/g1bKbgi-ux-researcher",
"location": "Remote (US)",
"type": "Full-time",
"role": "Design",
"role_type": "Web design",
"salary_range": "",
"equity_range": "",
"experience": "Any (new grads ok)",
"visa": "US citizen/visa only",
"skills": []
}
],
"news": [
{
"title": "AI Customer-Service Startup Netomi Raises $30 Million - WSJ",
"url": "https://www.wsj.com/articles/ai-customer-service-startup-netomi-raises-30-million-11637154120",
"date": "Nov 17, 2021"
}
],
"launches": []
},
{
"id": 1252,
"name": "HiOperator",
"slug": "hioperator",
"former_names": [
"Change.AI"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/756f774099a3a9ee86ea0767f5e35d68cbc09393.png",
"website": "http://www.hioperator.com",
"all_locations": "Dallas, TX, USA; San Francisco, CA, USA",
"long_description": "HiOperator provides customer support as a service. Banish your ticket backlog and free up your in-house team for higher level tasks. ",
"one_liner": "Customer support as a service. ",
"team_size": 200,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1461643819,
"tags": [
"Customer Service"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": true,
"nonprofit": false,
"batch": "Summer 2016",
"status": "Active",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Growth",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/hioperator",
"api": "https://devasheeshg.github.io/yc-api/batches/summer-2016/hioperator.json",
"year_founded": null,
"city": "Dallas",
"country": "US",
"linkedin_url": "",
"x_url": "",
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/hioperator",
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/756f774099a3a9ee86ea0767f5e35d68cbc09393.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 134742,
"full_name": "Liz Tsai",
"title": "Founder/CEO",
"founder_bio": null,
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/elizabeth-tsai-7619412b",
"x_url": null,
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/32355d7a7159dc9397a15e46f5bd39072cd2b723.jpg"
}
],
"jobs": [
{
"id": 45024,
"title": "Business Development Representative",
"url": "https://www.ycombinator.com/companies/hioperator/jobs/VVlh7B9-business-development-representative",
"location": "Dallas, TX",
"type": "Full-time",
"role": "Sales",
"role_type": null,
"salary_range": "",
"equity_range": "",
"experience": "1+ years",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 71892,
"title": "Business Software Developer",
"url": "https://www.ycombinator.com/companies/hioperator/jobs/eFbVSOQ-business-software-developer",
"location": "Dallas, TX, US",
"type": "Full-time",
"role": "Engineering",
"role_type": "Full stack",
"salary_range": "$80K - $140K",
"equity_range": "",
"experience": "3+ years",
"visa": "US citizen/visa only",
"skills": [
"JavaScript",
"Python",
"React"
]
},
{
"id": 92917,
"title": "Senior Software Engineer",
"url": "https://www.ycombinator.com/companies/hioperator/jobs/InRe1Xt-senior-software-engineer",
"location": "Dallas, TX, US",
"type": "Full-time",
"role": "Engineering",
"role_type": "Full stack",
"salary_range": "$120K",
"equity_range": "",
"experience": "6+ years",
"visa": "US citizen/visa only",
"skills": []
}
],
"news": [],
"launches": []
},
{
"id": 1534,
"name": "Bicycle AI",
"slug": "bicycle-ai",
"former_names": [],
"small_logo_thumb_url": "/company/thumb/missing.png",
"website": "http://bicycleai.com",
"all_locations": "Bengaluru, KA, India",
"long_description": "At Bicycle AI we use the best of machine intelligence with human supervision to provide an exceptional customer service experience.",
"one_liner": "Bicycle AI provides customer support as a service. We work on top of…",
"team_size": 11,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1478743219,
"tags": [
"Customer Service",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2017",
"status": "Inactive",
"industries": [
"B2B",
"Operations"
],
"regions": [
"India",
"South Asia"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/bicycle-ai",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2017/bicycle-ai.json",
"year_founded": null,
"city": "Bengaluru",
"country": "IN",
"linkedin_url": null,
"x_url": null,
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/bicycle-ai",
"github_url": null,
"logo_url": null,
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 162846,
"full_name": "Arpit Mohan",
"title": "Founder/CTO",
"founder_bio": null,
"is_active": true,
"linkedin_url": "https://in.linkedin.com/in/arpitmohan",
"x_url": null,
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/71447abf9671de09c93589cb2494f160cdde36af.jpg"
}
],
"jobs": [],
"news": [],
"launches": []
},
{
"id": 1613,
"name": "Sixty",
"slug": "sixty",
"former_names": [],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/3fd41605fa44214a528c098a1a0d2e1fcf2982d4.png",
"website": "https://usesixty.com/",
"all_locations": "San Francisco, CA, USA",
"long_description": " Sixty is the fastest way to get on demand web app help. Hire an expert by-the-minute to jump on a screenshare for help with your web design, development, software implementations, and more.\r\n\r\nStarting at $1/min.",
"one_liner": "On demand web app help",
"team_size": 4,
"industry": "B2B",
"subindustry": "B2B -> Engineering, Product and Design",
"launched_at": 1493274034,
"tags": [
"Remote",
"Customer Service"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Summer 2017",
"status": "Inactive",
"industries": [
"B2B",
"Engineering, Product and Design"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/sixty",
"api": "https://devasheeshg.github.io/yc-api/batches/summer-2017/sixty.json",
"year_founded": 2015,
"city": "San Francisco",
"country": "US",
"linkedin_url": "",
"x_url": "",
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/designlive",
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/3fd41605fa44214a528c098a1a0d2e1fcf2982d4.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 143802,
"full_name": "David Head",
"title": "Founder/CEO",
"founder_bio": "CEO @ Endorsed.com — Candidate fraud detection for recruiting and security teams",
"is_active": true,
"linkedin_url": "https://linkedin.com/in/davidbhead",
"x_url": "https://twitter.com/_davidhead",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/996e2efe7dbf8e6d412c8bd4b6256016c1261c2c.jpg"
}
],
"jobs": [],
"news": [],
"launches": []
},
{
"id": 1666,
"name": "Percept.AI",
"slug": "percept-ai",
"former_names": [
"Buddy AI Inc.",
"Buddy AI "
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/5593c360f1b3eef3f453d101e5430462548026b8.png",
"website": "https://www.percept.ai/",
"all_locations": "San Francisco, CA, USA; Sunnyvale, CA, USA",
"long_description": "Artificial intelligence for modernized customer support. We provide end-to-end AI-powered solutions for business to connect with and support their customers. By leveraging the state of art deep learning and natural language processing technology, we make the customer support teams more intelligent and efficient.",
"one_liner": "AI support agent for your business that actually works",
"team_size": 7,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1493855453,
"tags": [
"SaaS",
"Customer Service",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Summer 2017",
"status": "Acquired",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada",
"Remote",
"Partly Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/percept-ai",
"api": "https://devasheeshg.github.io/yc-api/batches/summer-2017/percept-ai.json",
"year_founded": null,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/6652394/",
"x_url": "",
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/buddy-ai",
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/5593c360f1b3eef3f453d101e5430462548026b8.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 104011,
"full_name": "Joe (Zhou) Sha",
"title": "Founder/CEO",
"founder_bio": "CEO/cofounder @ Percept.AI (sold to Atlassian), Product leader, Advisor and angel investor, Ex-googler",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/zhousha/",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/a92ce3bac8dbe2e4e8c7d1f45eecdc90f09d2458.jpg"
},
{
"user_id": 103303,
"full_name": "Deyang (Derek) Zhao",
"title": "Founder/CTO",
"founder_bio": "Cofounder/CTO of PerceptAI (S17",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/derek-deyang-zhao-4a08993b",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/92a43f3af3c02bb701f449bed0d0a6153c93eb13.jpg"
},
{
"user_id": 103657,
"full_name": "Shuo Han",
"title": "Founder",
"founder_bio": null,
"is_active": true,
"linkedin_url": "http://www.linkedin.com/in/hanshuo1",
"x_url": null,
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/cf0504b5142de84a746192580d8b3d37ea0ce62b.jpg"
}
],
"jobs": [],
"news": [
{
"title": "Atlassian acquires Percept.AI",
"url": "https://techcrunch.com/2022/01/27/atlassian-acquires-percept-ai/",
"date": "Jan 27, 2022"
}
],
"launches": []
},
{
"id": 1859,
"name": "Observe.AI",
"slug": "observe-ai",
"former_names": [
"ObserveAI",
"observe.ai"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/1a491d2ba965415d5df942f6ec5f8b631059b253.png",
"website": "https://observe.ai",
"all_locations": "San Francisco, CA, USA",
"long_description": "Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.\r\nObserve.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, Emergent Ventures, Steadview Capital, 01 Ventures and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.",
"one_liner": "Contact center AI platform.",
"team_size": 240,
"industry": "B2B",
"subindustry": "B2B -> Sales",
"launched_at": 1512532942,
"tags": [
"SaaS",
"Customer Service",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2018",
"status": "Active",
"industries": [
"B2B",
"Sales"
],
"regions": [
"United States of America",
"America / Canada",
"Remote",
"Partly Remote"
],
"stage": "Growth",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/observe-ai",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2018/observe-ai.json",
"year_founded": 2017,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/observeai",
"x_url": "https://twitter.com/observeAI",
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/observe-ai",
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/1a491d2ba965415d5df942f6ec5f8b631059b253.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [
"https://bookface-images.s3.us-west-2.amazonaws.com/attachments/2643137d8f92318cb6e0eb308b26675dbf7be030.png"
],
"primary_partner": null,
"founders": [
{
"user_id": 156555,
"full_name": "Swapnil Jain",
"title": "Founder/CEO",
"founder_bio": "",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/swapniljain849/",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/013c87d0c337e23771c58871c8130d3d4a073249.jpg"
}
],
"jobs": [],
"news": [
{
"title": "Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market – TechCrunch",
"url": "https://techcrunch.com/2022/04/12/observe-ai-raises-125m-adding-zoom-as-an-investor-to-supercharge-the-contact-center-market/",
"date": "Apr 12, 2022"
}
],
"launches": []
},
{
"id": 12283,
"name": "OutRival, Inc.",
"slug": "outrival-inc",
"former_names": [
"Career Karma",
"Inc.",
"Career Karma"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/6c6deff6969e83c832af730188606f1d389231dc.png",
"website": "https://outrival.com/",
"all_locations": "Miami, FL, USA",
"long_description": "OutRival's AI Agents make outbound calls, send texts, and write emails for enterprises in education, insurance, and travel. We drive revenue through millions of proactive conversations monthly. Companies go live in under 2 weeks.",
"one_liner": "Outbound AI Agents for Education, Insurance, and Travel",
"team_size": 15,
"industry": "B2B",
"subindustry": "B2B",
"launched_at": 1544068972,
"tags": [
"Education",
"Travel",
"Insurance",
"Customer Service",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2019",
"status": "Active",
"industries": [
"B2B"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Growth",
"app_video_public": false,
"demo_day_video_public": true,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/outrival-inc",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2019/outrival-inc.json",
"year_founded": 2018,
"city": "Miami",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/outrivalai/",
"x_url": "https://x.com/outrivalai",
"fb_url": "https://www.facebook.com/outrivalAI",
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/6c6deff6969e83c832af730188606f1d389231dc.png",
"app_video_url": null,
"dday_video_url": "https://bookface-images.s3.us-west-2.amazonaws.com/video_event/44/1552944182888-1edemesyirp-8fd3a00b3b874f40ea239b0e6b7449a2/f7894dd85af66382451b57d3994d9834.mp4?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAQC4NIECABPQ2AHNW%2F20261020%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20261020T022643Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=8c3dc46f670f57da4e8d43e06d6c3b99401db9816bd772f0b8faa6cd853f2ada",
"company_photos": [
"https://bookface-images.s3.us-west-2.amazonaws.com/attachments/95830b4cf7efbe16e4b036e0e5a8c3ba7a463d05.png"
],
"primary_partner": null,
"founders": [
{
"user_id": 234343,
"full_name": "Ruben A. Harris",
"title": "Founder/CEO",
"founder_bio": "Ruben Harris is the Co-Founder and CEO of OutRival, an AI platform transforming Customer Experience with Conversational AI, starting with Admissions Teams in Higher Education. OutRival owns Career Karma, which has helped thousands of people navigate career transitions. ",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/rubenharris/",
"x_url": "https://twitter.com/rubenharris",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/d93b13322204cc04718c3257611d82677abe43f1.jpg"
},
{
"user_id": 231133,
"full_name": "Timur Meyster",
"title": "Founder",
"founder_bio": "Timur is the Co-Founder and Chief Product Officer of OutRival, an AI platform transforming Customer Experience with Conversational AI, starting with Admissions Teams in Higher Education. OutRival owns Career Karma, which has helped thousands of people navigate career transitions.",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/timurmeyster/",
"x_url": "https://x.com/timurmeyster",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/77ae0b219242eff0e037a83443617da6013e2558.jpg"
}
],
"jobs": [],
"news": [
{
"title": "Exclusive: AI company OutRival launches insurance vertical for carriers, MGAs and TPAs | The Insurer",
"url": "https://www.theinsurer.com/ti/news/exclusive-ai-company-outrival-launches-insurance-vertical-for-carriers-mgas-and-2026-04-02/",
"date": "Apr 02, 2026"
},
{
"title": "Sergey's surprise visit was a hackathon highlight: Let's keep building Miami! - Refresh Miami",
"url": "https://refreshmiami.com/news/sergeys-surprise-visit-was-a-hackathon-highlight-lets-keep-building-miami/",
"date": "Mar 23, 2026"
},
{
"title": "Climb Credit acquires Career Karma to shape the future of career training access - Refresh Miami",
"url": "https://refreshmiami.com/news/climb-credit-acquires-career-karma-to-shape-the-future-of-career-training-access/",
"date": "Sep 05, 2025"
},
{
"title": "Climb Credit Acquires Career Karma Platform to Expand Access to Career Training Through Mission-Aligned Enrollment Support",
"url": "https://www.prnewswire.com/news-releases/climb-credit-acquires-career-karma-platform-to-expand-access-to-career-training-through-mission-aligned-enrollment-support-302546658.html",
"date": "Sep 03, 2025"
},
{
"title": "Career Karma founders launch OutRival to help companies build AI agents | TechCrunch",
"url": "https://techcrunch.com/2024/10/15/career-karma-founders-launch-outrival-to-help-companies-build-ai-agents/?guccounter=1",
"date": "Oct 15, 2024"
}
],
"launches": [
{
"id": 103967,
"title": "OutRival Presents - The New Normal",
"tagline": "What Sounds Strange Today is Just Early",
"body": "Happy Friday YC Family,\n\nToday, we launched The New Normal, our new bi-weekly video show featuring the enterprise leaders actually deploying AI in production at scale. This 51 second video features one of our first customers graduating over 90,000 learners per year:\n\nSizzle clip: \n\nAnd you can watch the full episode where he goes into detail about the use cases he has in production with us here:\n\nFull Episode 1 with Kermit Cook (CEO, Penn Foster): \n\nBackstory:\n\nMy Co-Founder, Timur Meyster and I went through YC W19 building what became Career Karma, the largest career transition platform for people from non-traditional backgrounds breaking into tech. We made thousands of customer calls personally and managed third-party BPOs at scale. We learned the customer experience operating model from the inside.\n\nThe thing we kept seeing across our enterprise partners was the same. Customer experience teams stuck in reactive, inbound-first models. Tools that waited for the customer to raise a hand. And the customers who needed the most help were the ones least likely to do that on their own.\n\nWe pivoted to OutRival in 2024 to build the opposite. Over the last two years we have sat with more than 300 enterprise leaders across higher education, insurance, travel, and beyond, iterating alongside the operators running the work. Digital Workers that take the first move. That can run millions of outreach attempts a month across voice, text, and email, with the compliance posture a regulated enterprise needs. That can be onboarded into a team like a new hire.\n\nThe Show:\n\nThe New Normal is co-hosted by me, Timur, and our Head of Insurance John Henry. All three of us have built media at scale before. Timur and I previously hosted Breaking Into Startups, which reached more than 3 million people. John Henry previously hosted Hustle on VICELAND, executive produced by Alicia Keys and Marcus Samuelsson, which reached tens of millions. John is also a co-founder of Harlem Capital and Loop.\n\nThis time the centerpiece is our customers and the operators inside them actually deploying AI at scale.\n\nAs mentioned earlier, Episode 1 is with Kermit Cook (CEO, Penn Foster). Confirmed cohort going forward includes Presidents of WGU, Miami Dade, UMGC, SNHU, NU, and OU; CEOs of DeVry, Cengage, and Campus; plus senior leaders at University of Phoenix and UMass Global. More coming across insurance and travel.\n\n15 episodes scheduled. 7 already recorded. Bi-weekly cadence starts today.\n\nAsks:\n\n1\\. Operators for The New Normal show. We're recording 15-30 more episodes over the next 3-4 months across higher ed, insurance, and travel. If you know an executive operator at a Fortune 1000 company running real outbound AI deployments inside their org and generating revenue, send them my way.\n\n2\\. Please show love on LinkedIn ,YouTube, and Twitter (Here - )\n\nThanks for reading. Hit me on Bookface or at [ruben@outrival.com](mailto:ruben@outrival.com).\n\nLove,\n\n\n\nRuben Harris\n\nCEO, OutRival\n\n\n\n",
"url": "https://www.ycombinator.com/launches/R2t-outrival-presents-the-new-normal",
"votes": 4,
"created_at": "2026-06-26T21:49:23.274Z"
}
]
},
{
"id": 22608,
"name": "cloud humans",
"slug": "cloud-humans",
"former_names": [
"Cloud Humans"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/37f0dc4beddd72199475bab9ec433aaf3d593df6.png",
"website": "https://www.cloudhumans.com",
"all_locations": "New York City, NY, USA; São Paulo, SP, Brazil",
"long_description": "cloud humans introduces claudIA, every startup's CX super agent.\r\n\r\nClaudIA is a GPT based bot who can answer any customer support tickets with zero tech effort and already integrated with your current flows and systems. \r\n\r\nWith ClaudIA, you can automate 55-90% of your customer's enquiries while maintaining the same service level you are proud of. Gain efficiency, scalability and quality today.\r\n\r\nTry it free (demo): https://www.cloudhumans.com/us/claudia-demo\r\nReach out if you have any questions: bruno@cloudhumans.com",
"one_liner": "AI-powered customer service for startups",
"team_size": 30,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1616466701,
"tags": [
"SaaS",
"Chatbot",
"Customer Service",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2021",
"status": "Active",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"Brazil",
"America / Canada",
"Latin America",
"Remote",
"Partly Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/cloud-humans",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2021/cloud-humans.json",
"year_founded": 2020,
"city": "New York City",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/cloud-humans/",
"x_url": "",
"fb_url": null,
"cb_url": "https://www.crunchbase.com/organization/cloud-humans",
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/37f0dc4beddd72199475bab9ec433aaf3d593df6.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 592806,
"full_name": "Ian Kraskoff",
"title": "Founder",
"founder_bio": "In 2015, I became a door-to-door salesperson. Going outside, be it sunny or rainy, I realised how much opportunity was needed for talented people who worked in the front-lines. Before that, I had launched products for the unbanked population in the Americas. After that, I joined Uber Eats to launch it in Brazil, leaving the company as a GM. Most recently, I worked for Loft, a prop tech startup in Brazil, to lead it's the apartment acquisition area in addition to support and BPO. ",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/iankraskoff/",
"x_url": "https://twitter.com/IanKraskoff",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/58b865aec91419e9afe6717574802bc2a8ac5a6e.jpg"
},
{
"user_id": 579722,
"full_name": "Bruno Cecatto",
"title": "Founder",
"founder_bio": "If you're afraid to fail in a startup, you're destined to do so",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/bruno-cecatto",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/eff611b0e547ac191e591eec03b06ddc7e5d0427.jpg"
},
{
"user_id": 583141,
"full_name": "Felipe Serra de Oliveira",
"title": "Founder",
"founder_bio": "I've spent the last 5 years building CloudHumans from the ground up with my cofounders — a company on a mission to reinvent how businesses scale customer support through AI. \n\nI cut my teeth scaling some of the most iconic marketplace companies in Latin America. At Rappi Brazil, I led complex operations at breakneck speed as the head of operations for Brazil. Before that, I launched UberEats in Brazil and drove its operations expansion across 30 cities, growing the business 9X",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/felipeserraoliveira/",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/c522f0636fa1891dd4abfac37f134325f55e7141.jpg"
}
],
"jobs": [],
"news": [
{
"title": "Uber Mafia: 3 fundadores de startups que vieram da empresa de mobilidade urbana",
"url": "https://revistapegn.globo.com/startups/noticia/2024/05/uber-mafia-3-fundadores-de-startups-que-vieram-da-empresa-de-mobilidade-urbana.ghtml",
"date": "May 28, 2024"
},
{
"title": "Endeavor revela as 102 empresas escolhidas para o Scale-Up 2022.2 - Época Negócios | Inovadores",
"url": "https://epocanegocios.globo.com/Inovadores/noticia/2022/08/endeavor-revela-102-empresas-escolhidas-para-o-scale-20222.html",
"date": "Aug 07, 2022"
},
{
"title": "Y Combinator Startups: Lista Completa 2023 para Latinoamérica",
"url": "https://startupeable.com/y-combinator-startups/",
"date": "Mar 29, 2021"
}
],
"launches": []
},
{
"id": 23279,
"name": "Chatwoot",
"slug": "chatwoot",
"former_names": [],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/de9da9b7b526c451e6b6c447527e638ebaf7d27f.png",
"website": "https://www.chatwoot.com",
"all_locations": "San Francisco, CA, USA; Remote",
"long_description": "Chatwoot is an AI-powered customer support platform that enables businesses to deliver exceptional support experiences. Built as a modern, open-source, and self-hosted alternative to tools like Intercom and Zendesk, Chatwoot brings all your customer conversations into one place. You can connect email, website live chat, social media accounts, WhatsApp, and more, making it easy to manage every interaction from a single, unified platform.",
"one_liner": "The modern, open source, self-hosted AI customer support platform",
"team_size": 12,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1614018154,
"tags": [
"B2B",
"Customer Success",
"Open Source",
"Customer Service",
"Customer Support"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2021",
"status": "Active",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada",
"Remote",
"Fully Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/chatwoot",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2021/chatwoot.json",
"year_founded": 2020,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/chatwoot",
"x_url": "https://twitter.com/chatwootapp",
"fb_url": null,
"cb_url": null,
"github_url": "https://github.com/chatwoot",
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/de9da9b7b526c451e6b6c447527e638ebaf7d27f.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": {
"name": "Gustaf Alstromer",
"url": "https://www.ycombinator.com/people/gustaf-alstromer"
},
"founders": [
{
"user_id": 379413,
"full_name": "Pranav Raj",
"title": "Founder",
"founder_bio": "CEO, Chatwoot",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/pranavrajs/",
"x_url": "https://twitter.com/pranavrajs",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/298c45544ceaddf8ee7f3293314ba55da99729ee.jpg"
},
{
"user_id": 165804,
"full_name": "Sojan Jose",
"title": "Founder",
"founder_bio": "CTO, Chatwoot (W21) | Co-founder Marketfox ( YC W17)",
"is_active": true,
"linkedin_url": "https://in.linkedin.com/in/sojanofficial",
"x_url": "https://twitter.com/sojan_official",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/e410904dfd519d914ae15cd52b54abce8e1b4cb0.jpg"
}
],
"jobs": [],
"news": [
{
"title": "Open source tools to boost your productivity | TechCrunch",
"url": "https://techcrunch.com/2024/08/11/a-not-quite-definitive-guide-to-open-source-alternative-software/",
"date": "Aug 11, 2024"
},
{
"title": "30 startups that show how open source ate the world in 2021 | VentureBeat",
"url": "https://venturebeat.com/data-infrastructure/30-startups-that-show-how-open-source-ate-the-world-in-2021/",
"date": "Jan 03, 2022"
},
{
"title": "Chatwoot challenges Zendesk with open source customer engagement platform | VentureBeat",
"url": "https://venturebeat.com/2021/08/09/chatwoot-challenges-zendesk-with-open-source-customer-engagement-platform/",
"date": "Aug 09, 2021"
}
],
"launches": []
},
{
"id": 25480,
"name": "Atlas",
"slug": "atlas-2",
"former_names": [],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/b037e35a133963bb97d49605d21978ac44ac4f83.png",
"website": "https://atlas.so",
"all_locations": "San Francisco, CA, USA; Remote",
"long_description": "Atlas is a modern, all-in-one customer support platform that is built with AI first. We help you solve your customers problems faster by understanding them more completely with a suite of customer tools like session recording, bug tracking, and event feeds. You can think of us as the next generation Zendesk / Intercom combined with Log Rocket and Linear.\r\n\r\nLearn More: https://atlas.so/\r\n\r\nProducts:\r\n- Chat Widget\r\n- Ticketing\r\n- Omni channel Support (chat, email, WhatsApp, Slack Connect, and SMS)\r\n- Customer Timeline\r\n- Session Recording\r\n- Help Center\r\n- AI Chatbot\r\n- Customer Insights \r\n",
"one_liner": "Modern customer support platform replacement for Intercom and Zendesk",
"team_size": 18,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1645918305,
"tags": [
"SaaS",
"B2B",
"Customer Success",
"Customer Service",
"Customer Support"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2022",
"status": "Inactive",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada",
"Remote",
"Fully Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/atlas-2",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2022/atlas-2.json",
"year_founded": 2021,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/atlas-support-inc",
"x_url": "https://twitter.com/atlasso",
"fb_url": null,
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/b037e35a133963bb97d49605d21978ac44ac4f83.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": {
"name": "Brad Flora",
"url": "https://www.ycombinator.com/people/brad-flora"
},
"founders": [
{
"user_id": 90048,
"full_name": "Jon O'Bryan",
"title": "Founder",
"founder_bio": "Serial entrepreneur, recovering physicist, nature lover, and family man",
"is_active": false,
"linkedin_url": "https://www.linkedin.com/in/jon-obryan/",
"x_url": "https://twitter.com/jobryan",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/9b7a504436d7908e17f8a8ac8a8426ed87404fc7.jpg"
},
{
"user_id": 177973,
"full_name": "Rahul Asati",
"title": "Founder",
"founder_bio": "CTO at Atlas",
"is_active": false,
"linkedin_url": "https://www.linkedin.com/in/rahul-asati/",
"x_url": "https://twitter.com/asati_rahul",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/3dae25fa0d98d704d2bbb963f25eeaf6b96b4712.jpg"
}
],
"jobs": [],
"news": [],
"launches": [
{
"id": 88252,
"title": "Atlas for Discord – Bring Structure to Community Support",
"tagline": "Structured support—right inside your Discord community",
"body": "Atlas now natively integrates with Discord, making it easy to track, manage, and respond to support requests—without losing the fast, community-driven feel that makes Discord special.\n\n\n\n### **The Problem**\n\nManaging support on Discord is messy. Questions pile up, important messages get buried, and there’s no way to escalate or track issues properly. Most teams rely on disconnected tools, leading to lost conversations and frustrated customers.\n\n### **Introducing Atlas for Discord**\n\nAtlas now integrates with Discord, turning real-time conversations into structured, trackable support tickets—while keeping everything in sync across platforms.\n\n\n\n### **Key Features**\n\n✅ **Turn Discord messages into tickets** – Automatically or manually, so nothing slips through the cracks.\\\n📢 **Multi-channel support** – Works with general chat, forum discussions, private VIP threads, and dedicated support forms.\\\n🔄 **Bidirectional sync** – Reply to Discord messages directly from Atlas—no more switching between platforms.\\\n💬 **Structured, searchable support** – Keep conversations organized and trackable inside Atlas.\n\n### **Try it out**\n\nIf you’re running a Discord community or know someone who is, I’d love to connect. [Book a call with me](https://calendly.com/jon-obryan/30min), and let’s chat about how Atlas can streamline your support.",
"url": "https://www.ycombinator.com/launches/MxQ-atlas-for-discord-bring-structure-to-community-support",
"votes": 7,
"created_at": "2025-03-04T18:36:05.433Z"
}
]
},
{
"id": 26052,
"name": "Nara",
"slug": "nara",
"former_names": [
"HelloGuru"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/7d8b2aa3c594c5b133e55553aae089d266459ca2.png",
"website": "https://trynara.com",
"all_locations": "San Francisco, CA, USA; Remote",
"long_description": "We make it easy for small and medium businesses to build an AI sales agents for their websites and social media, augmenting their sales capacity. This assistant provides personalized shopping recommendations to customers and is available 24/7 to answer their questions.",
"one_liner": "Answer 70% of your support and sales questions. Instantly",
"team_size": 3,
"industry": "B2B",
"subindustry": "B2B",
"launched_at": 1642021198,
"tags": [
"Sales",
"Customer Service",
"Customer Support",
"AI",
"AI Assistant"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2022",
"status": "Acquired",
"industries": [
"B2B"
],
"regions": [
"United States of America",
"America / Canada",
"Remote",
"Fully Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/nara",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2022/nara.json",
"year_founded": 2019,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/naraai/",
"x_url": "https://twitter.com/join_nara",
"fb_url": null,
"cb_url": null,
"github_url": "https://github.com/Nara-Assistant",
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/7d8b2aa3c594c5b133e55553aae089d266459ca2.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 730629,
"full_name": "Angela Castillo",
"title": "Founder",
"founder_bio": "I've had the incredible opportunity to experience early and growth stage startups from various perspectives.\nI've been a founder leading Helloguru, where we launched a no code tool and successfully raised $1.5 million in capital. Prior to that, I served as Chief of Staff for the CEO at Drift, where I honed my skills in startup growth and product development. I also had the opportunity to incorporate cutting-edge technologies from startups in ABinBEV. ",
"is_active": false,
"linkedin_url": "https://www.linkedin.com/in/angelacastillollinas/",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/cdcd8e7d6034b33c865631d2b149c9af227cbd4f.jpg"
},
{
"user_id": 363364,
"full_name": "Felipe Abello",
"title": "Founder",
"founder_bio": "cofounder at agentcard.sh - prev: cofounder at infactory.ai - founder & CEO at Nara (Helloguru W22) - ex @Rappi (1st employee).",
"is_active": false,
"linkedin_url": "https://linkedin.com/in/pipe-abello-2512b9195",
"x_url": "https://twitter.com/PipeAbellos",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/93a0a14dff5fd9699028e53e41ccea1045766a8c.jpg"
},
{
"user_id": 195578,
"full_name": "Oscar Rojas",
"title": "Founder",
"founder_bio": "I'm a design engineer making AI remove friction from people's lives while staying true to human values. Most recently, I've been designing and shipping AI agents at Founders Inc and Rappi. Previously, I co-founded two YC-backed startups: CPO at Nara W22 (acqd)/ CEO at Wabi S21. ",
"is_active": false,
"linkedin_url": "https://www.linkedin.com/in/oarojas/",
"x_url": "https://twitter.com/oarojas10",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/45512588a4001e43a2a0f4abd5db82a1e4829a90.jpg"
}
],
"jobs": [],
"news": [],
"launches": [
{
"id": 76572,
"title": "Nara - Your new employee that boosts sales automatically",
"tagline": "Nara is a digital sales associate specifically built for Shopify stores",
"body": "## **tl;dr**\n\nIntroducing the first AI-powered digital sales associate for Shopify stores. More than a tool is like **a team member that helps shoppers on all chat channels.** It gives product details, solves customer problems and disputes, helps them find items, and makes the checkout process easy.\n\nWant to see all Nara's skills? Here is its CV: [https://read.cv/trynara/](https://read.cv/trynara)\n\n## **Demo**\n\n\n\n## **Why**\n\nWe understand the overwhelm of running a Shopify store. The endless customer queries, the need for quick responses, and the struggle to grow sales while managing day-to-day operations. It's like running a marathon and a sprint at the same time.\\\n\\\nBut how do we know exactly how this feels? \\\n\\\nWe focused on stepping into our customers' shoes - working directly in their CRMs as sales and support agents to truly understand their pain. \\\n\\\nThis is what our inbox looked like from just one customer in just 2 hours 😂\n\n\n\nBased on this, we are releasing these new updates for Nara.\n\n## **Introducing**\n\n### **1\\. Automated actions**\n\nNara helps you save time by handling all the order tracking questions, cancelations, refunds, and other workflows from end to end.\n\n\n\n### **2\\. Omnichannel human-level support**\n\nNara integrates seamlessly into all your chat channels like CRMs, Instagram DMs, email, etc.\n\n\n\n### **3\\. Human touch experience**\n\nNara is bringing back the comfort and ease of chatting with a helpful sales associate we had in physical stores - not just a traditional text chatbot.\n\n\n\n## **Our Ask 🙏**\n\n* If you know a DTC brand or Shopify store let us know, we'd love to connect with them!\n* We are raising our seed round. If you know any investors, or if you are an investor interested in this space, we would love to talk.\n* For further inquiries or partnerships, you can send us an email at [founders@trynara.com](mailto:founders@trynara.com)\n\n_Try us!—you can start using Nara here: _[_https://trynara.com/?utm=launchyc_](https://trynara.com/)\\\n\\\nThank you!!! 🙏",
"url": "https://www.ycombinator.com/launches/Jv2-nara-your-new-employee-that-boosts-sales-automatically",
"votes": 16,
"created_at": "2023-12-01T16:52:13.198Z"
}
]
},
{
"id": 27852,
"name": "Frigade",
"slug": "frigade",
"former_names": [
"Ombord"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ebf166f7f6e8f6d186e2ea4a16a6cf16becaf7b.png",
"website": "https://frigade.com",
"all_locations": "San Francisco, CA, USA",
"long_description": "Frigade AI is an in-app assistant that intelligently guides and onboards your users through your product. Our agent learns your product's interface, gives contextual guidance that adapts to each user, and takes actions directly on your users' behalf.\r\n\r\nLearn more at Frigade.com",
"one_liner": "AI-powered product assistance for modern software teams",
"team_size": 4,
"industry": "B2B",
"subindustry": "B2B -> Engineering, Product and Design",
"launched_at": 1672157010,
"tags": [
"SaaS",
"Customer Success",
"Customer Service",
"AI",
"AI Assistant"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2023",
"status": "Active",
"industries": [
"B2B",
"Engineering, Product and Design"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/frigade",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/frigade.json",
"year_founded": 2022,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/frigade",
"x_url": "https://twitter.com/FrigadeHQ",
"fb_url": null,
"cb_url": null,
"github_url": "https://github.com/FrigadeHQ",
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ebf166f7f6e8f6d186e2ea4a16a6cf16becaf7b.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": null,
"founders": [
{
"user_id": 123251,
"full_name": "Eric Brownrout",
"title": "Founder",
"founder_bio": "Eric is the co-founder and CEO of Frigade. Before founding Frigade, Eric co-founded Perform, a mobile app to help runners reach their goals through a combination of AI and 1:1 human coaching. Prior to that, he worked in product management at Digit where he helped launch an AI-powered mobile banking app and at LinkedIn where he managed an intelligent communications platform for notifications and email.",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/ebrownrout/",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/372320b943518c5b75b9176dedc464f4cf241e83.jpg"
},
{
"user_id": 265839,
"full_name": "Christian Mathiesen",
"title": "Founder",
"founder_bio": "Christian is the co-founder and CTO of Frigade. Before founding Frigade, Christian co-founded Perform, a platform to help runners reach their goals through a combination of AI and 1:1 human coaching. Prior to that, he worked in engineering at LinkedIn where he helped launch LinkedIn's Skills-based hiring products and LinkedIn's Hiring Platform.",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/cmathies/",
"x_url": null,
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/f1a02aca7bf268e8a6f107251cac7301fdb7d5e8.jpg"
}
],
"jobs": [],
"news": [
{
"title": "Frigade secures $2.7M in funding for React-based onboarding solution - SiliconANGLE",
"url": "https://siliconangle.com/2023/07/20/frigade-secures-2-7m-funding-react-based-onboarding-solution/",
"date": "Jul 20, 2023"
}
],
"launches": [
{
"id": 114338,
"title": "Frigade Assist API - give your AI agent the ability to generate in-product guides and support",
"tagline": "Register Frigade as one tool and your agent can generate in-product guides on demand, or answer questions grounded in how your product actually works today.",
"body": "Hi everyone, Christian and Eric here, co-founders of Frigade (W23).\n\nToday we are launching the Frigade Assist API, which levels up your own AI agent to better onboard and support your users with a single tool call.\\\n\n\n**PROBLEM**\n\nMore and more teams are building their own agents. When a user gets stuck and needs help, companies tend to go one of two ways.\n\n1. Buy a help agent (Frigade Assistant, Fin, etc.). Now you have two agents and two chatboxes, and your users cannot tell which one to use for what.\n2. Have your own agent handle it. Agents in that case usually answer out of a knowledge base or help center with basic RAG. Docs are stale or incomplete more often than not, and even when the snippet is right it puts the work back on the user, who has to read it and then figure out how to apply it in the app.\n\n**SOLUTION**\n\nWe already solved the docs problem with Frigade. Our browser agent signs in to your product with the same permissions a real user has, works through your real workflows, and maps how your product works. No manual documentation or screenshots to take. It trains again every time you ship, so it always knows the version of your product that's live.\n\nNow, with the Assist API, we can solve the two-agent problem too.\n\nThe Assist API a single tool call. Your agent calls it and gets back an answer grounded in how your product behaves today, or a personalized walkthrough rendered on the page the user is already on. For most AI agent frameworks, you can add it with just these lines of code:\n\n```\nimport { frigade } from '@frigade/ai'\n \nconst frigade_guide_tool = {\n description: 'Call this tool to answer product ' +\n 'questions or guide the user through a task.',\n parameters: {\n query: {\n type: 'string',\n description: 'What the user is asking or wants to do',\n },\n },\n run: ({ query }) => frigade.assist({ query }),\n}\n \n```\n\nThe SDK forwards the call to the browser and Frigade acts on the page the user is on, highlighting the real element with the next step attached. Your agent decides when to call it and stays the only thing your user talks to.\n\nWhat you get with it:\n\n1. **Personalized in-product guides**, generated on demand. A new user gets walked through first-time setup without leaving the page. Someone stuck mid-workflow gets shown the next step instead of a link to an article.\n2. **Visibility and control for the people who own support**. Your support and product teams see who Frigade is helping and where, and can steer the output without any engineering help.\n\nWe are already working with Retell AI to extend their agent's onboarding capabilities. They build agents for a living and still chose to plug in Frigade rather than build something like this themselves.\n\nThis is for teams who already own an agent and care about product adoption. And if you do not have an agent, our drop-in Frigade Assistant is still the fastest path.\n\nIf you want to give it a spin, reach out and we'll get you a demo. \n\nChristian and Eric",
"url": "https://www.ycombinator.com/launches/TkA-frigade-assist-api-give-your-ai-agent-the-ability-to-generate-in-product-guides-and-support",
"votes": 4,
"created_at": "2026-09-08T22:26:18.625Z"
},
{
"id": 105121,
"title": "Frigade Skills: the in-app AI agent that learns your product and acts for your users",
"tagline": "Frigade learns your product by using it, then takes real actions for your users through Skills your team approves with no code.",
"body": "Hi everyone, Eric and Christian here, co-founders of [Frigade](https://frigade.com) (W23).\n\nFrigade is an AI agent that lives inside your product and [guides users through it](https://frigade.com/blog/product-help-where-users-stuck). Point it at your app and it learns your UI in minutes. You don't wire anything up or write docs.\n\n**Today we're launching a major new upgrade to our agent called [Skills](https://frigade.com/features/skills).**\n\nSo far, Frigade has guided users and [answered their questions](https://frigade.com/blog/how-to-deflect-support-tickets). With Skills, it can take real actions for them too: looking things up, creating, editing, deleting.\n\nSkills are the actions Frigade figures out on its own while it trains on your product. It documents each one, your team approves it with no code from the dashboard, and from then on Frigade runs it for any user who needs it. You can still wire in your own custom tool calls with our SDK, too.\n\n\n\nIf you've used Linear's AI agent, Frigade is that as an embed: the same kind of in-app agent, dropped into your product with [one snippet](https://frigade.com/blog/walkme-alternatives-without-six-month-rollout). You get about 80% of it out of the box, with no eng work required.\n\n**How it works:**\n\n1. Add the snippet. Frigade starts using your product and learns it, like a new user would.\n2. It turns the actions it finds into Skills. Your team reviews and approves them, no code.\n3. Frigade runs those Skills for your users and answers their questions as they go.\n\n**Here it is running on popular products we don't embed in.**\n\nWe just pointed it at each one and let it learn to see how it performed:\n\n* [Jira](https://demo.frigade.com/?skill=jira)\n* [Spotify](https://demo.frigade.com/?skill=spotify)\n* [Hacker News](https://demo.frigade.com/?skill=hackernews)\n\n**Frigade is best for:**\n\n* Teams drowning in \"how do I...\" tickets\n* CS teams who want [onboarding](https://productonboarding.com/articles/what-is-product-onboarding) to happen without a call\n* Product teams who want every feature to be [self-serve](https://productonboarding.com/examples)\n* Anyone with a complex product or non-technical users who keep getting stuck\n\nMany teams are also building their own agents in-house. If that's you, we're launching the Frigade API soon so you can add our generative assistance capabilities into your agent. More on that soon.\n\nIf your product's complex or your users aren't super technical, we'd love to show you what Frigade does on your actual app. Send us a note, or book a demo at [frigade.com](http://frigade.com).\n\nEric & Christian\n\n\n\n",
"url": "https://www.ycombinator.com/launches/RLV-frigade-skills-the-in-app-ai-agent-that-learns-your-product-and-acts-for-your-users",
"votes": 9,
"created_at": "2026-07-09T17:34:23.119Z"
},
{
"id": 95912,
"title": "Frigade: Product onboarding that builds itself",
"tagline": "The help center is dead. Your product is the teacher now.",
"body": "Hey everyone, we are Eric and Christian, founders of [Frigade](https://frigade.com).\n\n**TL;DR:** Frigade automatically learns your product and provides expert, in-product assistance to users. Now with Suggestions, Frigade can proactively teach your users in the context of the product itself.\n\nhttps://youtu.be/FhHSj8YpR2U\n\n# **🔴 The problem**\n\nMany users never see the best parts of a product. Teams try to fix this but run into the same issues:\n\n* Onboarding flows take too long to build\n* Feature tours get stale as the product changes\n* Users ignore help docs :( \n* Customer Success loses hours teaching users on Zoom\n* Product teams rely on outdated screenshots, Looms, and Slack to explain the product\n\nIn-product guidance should be easy to create and maintain, but today it is neither.\n\n# **🟢 The solution**\n\nFrigade automatically learns your product by using it, and Suggestions create guidance directly inside your product from simple prompts.\n\n\n\nWrite what you want users to learn:\n\n“Show users how to use the new Calendar view in the Sales tab. Walk users through the key features.”\n\nFrigade understands the latest version of your product and generates the experience directly from that context. You do not need a help center, articles, or any existing documentation for Frigade to work. It learns directly from the product itself.\n\nNo user flows. No element targeting. Nothing to wire up.\n\nYou can create:\n\n* Onboarding for new signups\n* Guided tours for new features\n* Help for confusing parts of the UI\n* Workflows for power users\n* Role or plan specific nudges\n* Contextual support at the right moment\n\nEverything runs inside your real product and stays accurate as it evolves, without depending on any external help documentation or content.\n\n# **🧪 Preview, refine, publish**\n\nInstantly preview Suggestions to watch the experience run in your product. Tweak the prompt to adjust the tone or structure. Choose who should see it and publish. Users will see it at the right moment and can launch the experience instantly.\n\n# **🧵 Who is using it today**\n\nTeams across SaaS, AI, fintech, marketplaces, and more use Frigade to:\n\n* Onboard users without a human in the loop\n* Increase feature adoption\n* Reduce support tickets\n* Walk customers through complex workflows\n* Educate users inside the product rather than sending them elsewhere\n\n# **🚀 Try it out**\n\nFrigade Suggestions are live today. Create your first in-product experience from a single prompt [**https://frigade.com**](https://frigade.com)\n\nWe’d love your feedback or questions: [founders@frigade.com](mailto:founders@frigade.com)",
"url": "https://www.ycombinator.com/launches/Owy-frigade-product-onboarding-that-builds-itself",
"votes": 28,
"created_at": "2025-12-02T15:44:08.899Z"
},
{
"id": 92353,
"title": "Frigade AI: In-app support agent that adapts to your product automatically",
"tagline": "Frigade AI uses your product to learn how it actually works, then guides users with live, step-by-step support directly inside the UI—right when they need it.",
"body": "**TL;DR: Frigade AI** is an in-app agent that keeps users moving forward with contextual, real-time guidance. It can generate step-by-step tutorials for complex workflows, highlight relevant features at the right moment, and even take actions directly on users' behalf to eliminate friction. Unlike traditional chatbots that rely on outdated help center documents, Frigade AI learns your product by actually using it and automatically adapts to every product update without any work from your team.\n\n📅 Book a demo → [calendar](https://cal.com/forms/ed0e923f-6f00-4191-a08f-7bebba6636b6)\n\nhttps://www.youtube.com/watch?v=8SjL4OfPs3I\n\n### **The Problem**\n\nMost onboarding tools assume users follow a perfect path. They don’t. Users skip steps, explore features early, and ask questions that don't fit your predefined paths.\n\nSupport teams can’t scale to handle every question. Engineering teams don’t have time to build and maintain hardcoded walkthroughs. And most AI chatbots fall short, offering generic responses based on outdated help center docs. \n\nWhat users actually need is guidance **in real time**, **in context**, and **on demand**. Not just during sign-up, but throughout their entire journey.\n\n### **The Solution**\n\nToday, we’re officially launching [**Frigade AI**](http://frigade.ai), a fully integrated agent that lives inside your product and helps users get personalized support instantly. \n\nUnlike traditional chatbots, Frigade AI learns your product by actually _using_ it. It explores your interface, navigates your workflows, reads your documentation, and builds a working model of how your product functions. Just like a real user would.\n\nThe goal? **Help users succeed from their first session** and keep them unblocked at every step.\n\nIt works alongside everything you’ve already built, like checklists, tours, help centers, and fills in the gaps with real-time support when your users need it most. Frigade AI:\n\n* **Unblocks users instantly** with dynamic step-by-step guides for any workflow\n* **Eliminates friction** by taking product actions directly for users\n* **Answers open-ended questions** with contextual product support\n* **Escalates seamlessly** to Zendesk, Intercom, and other live support tools\n* **Gets running in under an hour** with minimal engineering effort\n* **Stays current automatically** as your product evolves\n\nhttps://www.youtube.com/watch?v=usspoSsWIb4 \n\nThe result is an AI agent that **turns every user into a power user,** removing confusion and guiding users to success.\n\n### **See It in Action**\n\nIf you're building a web app and want to better support users at scale, without scaling your existing support team, we’d love to show you what we’re working on. \n\n🔗 Check out our website at [https://](https://frigade.ai)[frigade.ai](http://frigade.ai)\\[\\\n\\](https://frigade.ai) 📅 Book a demo → [calendar](https://cal.com/forms/ed0e923f-6f00-4191-a08f-7bebba6636b6)\n\n\n\n",
"url": "https://www.ycombinator.com/launches/O1Z-frigade-ai-in-app-support-agent-that-adapts-to-your-product-automatically",
"votes": 17,
"created_at": "2025-07-22T15:51:42.115Z"
},
{
"id": 85509,
"title": "Trench: Open Source Analytics Infrastructure 🌊",
"tagline": "Fast and scalable. No bloat. GDPR compliant. Powered by ClickHouse and Kafka.",
"body": "Hey everyone! We’re Christian and Eric from Frigade. [Trench](https://trench.dev) is open source analytics infrastructure for tracking events, identifying users, and querying data in real time.\n\nIt’s built on top of ClickHouse and Kafka for speed and scale, and it can be deployed with a single production-ready Docker image. Trench is a major part of Frigade’s infrastructure and powers our own in-product analytics and user targeting for millions of end users.\n\nThe code is MIT-licensed at . We just launched, and Trench gained over 1,000 GitHub stars ⭐ in less than a week.\n\n\n\n# **Demo:**\n\nCheck out our open source demo to see how to build your own version of a Google Analytics dashboard powered by Trench in less than 15 minutes.\n\n\n\n\n\n# **🚨 The Problem: Postgres doesn't scale for tracking and querying millions of events at scale**\n\nAs we’ve scaled [Frigade](https://frigade.com) to millions of end users, our Postgres table we used for event tracking was quickly ballooning in cost and becoming a performance bottleneck. Many companies run into the same problem as us (e.g. [Stripe](https://brandur.org/fragments/events), [Heroku](https://brandur.org/fragments/events)). \\\nEngineers start by adding a basic events table to their relational database, which works at first, but breaks down as the user base scales. It's usually the biggest table in the database, the slowest one to query, and the longest one to back up. Postgres (or MySQL for that matter) simply isn't a good solution for tracking and querying events in real time at 1M+ end users scale.\n\n# **The Solution: Fast, scalable, and affordable event tracking**\n\nWe knew we wanted to move to technologies like Kafka and ClickHouse that are purpose-built for ingesting and querying thousands of events per second. When we looked for existing solutions, all the existing OSS projects we found were either bloated with unnecessary features, UIs and spaghetti code, or simply antiquated. So we built Trench.\\\nWith Trench, we've put together a single Docker image that provides a production-ready tracking event table that scales. When we migrated our tracking table from Postgres to Trench, we saw a 42% reduction in cost to serve on our primary Postgres cluster and eliminated all lag spikes from autoscaling under high traffic. We're happy with how Trench has solved event tracking for us, and now we’re excited to share that with other teams.\n\n### **Core Features**\n\n* Compliant with the Segment tracking specifications\n* Can handle thousands of events per second on a single node\n* Query tracking data in real-time with read-after-write guarantees\n* Send data anywhere with throttled and batched webhooks\n* Single production-ready Docker image\n* Easily plugs into cloud-hosted ClickHouse/Kafka solutions\n\n### **Use cases**\n\nWhat can you build with Trench? There are many use cases:\n\n1. **Real-Time Monitoring and Alerting** – Monitor your services and get alerts through tracking custom events like errors, usage spikes, or specific user actions, and send that data anywhere with webhooks.\n2. **Event Replay and Debugging –** Capture all user interactions in real time for event replay services.\n3. **A/B Testing Platform** – Capture events from different users and groups in real time. Segment users by querying in real time and serve the right experiences to the right users.\n4. **Product Analytics for SaaS Applications** – Embed Trench into your existing SaaS product to power user audit logs or tracking scripts on your end-users' websites\n5. **Build a custom RAG AI model** – Easily query event data and give users answers in real time. LLMs are really good at writing SQL.\n\n# **Try it out and give us a star ⭐**\n\nWe hope you’ll find Trench useful if you’re facing or have ever experienced a similar problem with analytics at scale. Here are some links to get started:\n\n* Trench website: \n* Quickstart guide: \n* Github repo: \n* Product demo: ",
"url": "https://www.ycombinator.com/launches/MFB-trench-open-source-analytics-infrastructure",
"votes": 9,
"created_at": "2024-11-12T22:22:46.640Z"
},
{
"id": 78903,
"title": "Frigade – Growth platform for modern software teams",
"tagline": "Frigade is a low-code tool for building product growth loops",
"body": "# **tl;dr**\n\n[Frigade](http://frigade.com) is a low-code tool for building product growth loops. It comes with pre-built React UI components, a web app, and flexible APIs. Our customers use Frigade to build product growth experiences similar to those used by companies like [Notion](https://www.productonboarding.com/notion-feature-announcement), [Github](https://www.productonboarding.com/github-embedded-promotions?view=components), and [Mercury](https://www.productonboarding.com/mercury-new-user-onboarding).\n\n\n\n\\---\n\n# **Founding Story**\n\nOur team first met at LinkedIn where we built internal tooling to help accelerate company growth. Turns out many of the best companies in the valley also had large growth teams dedicated to building the same powerful tooling.\n\nThese platforms made it easier to ship new experiences with functionality like user targeting, air traffic control, state management, admin tooling, and much more.\n\nHowever, many companies lack the resources to develop this kind of tool. With Frigade, we are building the growth platform we wished we had everywhere we’ve worked since LinkedIn, and we’re making it available to all teams.\n\n\\---\n\n# **What kind of experiences can Frigade power?**\n\n* **Onboarding forms** — like Typeform, but native\n* **Product checklists** for user activation\n* **Guided tours** for feature adoption\n* **Announcements** for engagement and adoption\n* **House Ads** to nudge users toward upgrades and adoption\n* **Surveys** for user research and account enrichment\n* **Custom Flows** to power unique in-app experiences\n\n\\---\n\n\n\n# **How does Frigade work?**\n\nFrigade combines React components, an admin dashboard, and flexible APIs to allow teams to build growth loops, faster.\n\n**React UI Components**\n\nFrigade includes a library of beautiful, pre-built React UI components based on industry best practices. Our components are fully customizable to your brand and product so they feel seamless.\n\n**Web App**\n\nFrigade’s web app helps technical and non-technical users alike with user targeting, performance metrics, user and account progress, and more. Frigade integrations help you connect tools like Mixpanel and Segment with a few clicks.\n\n**Flexible APIs**\n\nThe Frigade API is designed to give teams full control over their experience, unlike rigid no-code tools. Teams can even use our APIs to build fully custom Flows.\n\n\\---\n\n### **Our asks:**\n\n* **Sign up** for free at [frigade.com](http://frigade.com) to get started\n* **Grab a demo** with our team [here](https://cal.com/team/frigade/frigade-demo) to discuss your use cases",
"url": "https://www.ycombinator.com/launches/KWd-frigade-growth-platform-for-modern-software-teams",
"votes": 10,
"created_at": "2024-02-29T17:52:18.262Z"
},
{
"id": 68103,
"title": "💻 Frigade - The easiest way for developers to build product onboarding.",
"tagline": "Frigade helps developers build better native onboarding and product education, faster. ",
"body": "**_TL;DR_** _Frigade helps developers build best-in-class product onboarding and education_ faster. _Check us out at_ [_frigade.com_](http://frigade.com)_!_\n\n\n\nHello everyone! We’re [Christian](https://www.linkedin.com/in/cmathies/) and [Eric](https://www.linkedin.com/in/ericbrownrout/). We’ve been working together since 2015 when we first met as interns at LinkedIn, and we’re excited to be building Frigade. Our goal at Frigade is to make it easy to build great product onboarding so developers can spend more time building their core product experiences.\n\n\n\n### **🔴 Problem: Product Onboarding is Hard**\n\nProduct onboarding is essential to customer activation and retention, but building great onboarding is difficult and time consuming. We know because we experienced this problem firsthand at our previous startup where we spent enormous amounts of time building onboarding and education for our app through trial and error. Time that could’ve been spent developing our core product offering.\n\nㅤ\n\n### **🟢 Solution: Powerful API and Open Source SDK**\n\nFrigade’s API and open source SDK take the hard work out of building and scaling great product onboarding. With Frigade, developers can:\n\n* 🛠️ Quickly build beautiful onboarding within their own app UI\n* 🔄 Ingest onboarding data from our API into their backend\n* ⚡ Make instant changes to copy, assets, and logic via API\n* 🎯 Easily build user targeting (powered by Segment, MixPanel, etc.)\n* 📚 Automatically leverage built-in industry best-practices\n\nAs a result, developers can spend less time building features for product adoption and more time building the product roadmap.\n\n\n\n\n\n[_Frigade SDKs_](https://github.com/FrigadeHQ) provides beautiful, extensible boilerplate for critical flows.ㅤ\n\n### **💻 Try it yourself**\n\nCheck out our [GitHub page](https://github.com/FrigadeHQ) and [website](https://frigade.com). We’re here to help! Feel free to contact us at [founders@frigade.com](mailto:founders@frigade.com) with any questions regarding implementation, feature requests, or to chat generally about your product onboarding needs. And if you’re in San Francisco, come say hey!\n\nㅤ\n\n**Thanks!**\n\nEric and Christian",
"url": "https://www.ycombinator.com/launches/HiR-frigade-the-easiest-way-for-developers-to-build-product-onboarding",
"votes": 35,
"created_at": "2022-12-28T22:08:51.477Z"
}
]
},
{
"id": 27923,
"name": "Ariglad",
"slug": "ariglad",
"former_names": [],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/aa1b49a924ad36495aa9e6b0681204fb501d869d.png",
"website": "https://www.ariglad.com/",
"all_locations": "Vancouver, BC, Canada; Remote",
"long_description": "Founded in Vancouver, British Columbia, Ariglad The first AI platform that integrates with support channels and release notes to auto-maintain your knowledge base. Ariglad suggests new articles, updates existing ones, detects duplicates, and merges them. Basically, it puts your knowledge base maintenance on auto-pilot.\r\n\r\nThis is led by Co-Founders Sophie and Ali. They are both completely obsessed with this problem and their customers, who have partnered with Ariglad to become immensely more efficient.",
"one_liner": "Knowledge base maintenance on auto-pilot",
"team_size": 4,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1668613882,
"tags": [
"AI-Enhanced Learning",
"B2B",
"Customer Success",
"Customer Service",
"Customer Support"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Winter 2023",
"status": "Active",
"industries": [
"B2B",
"Operations"
],
"regions": [
"Canada",
"America / Canada",
"Remote",
"Fully Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/ariglad",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/ariglad.json",
"year_founded": null,
"city": "Vancouver",
"country": "CA",
"linkedin_url": "https://www.linkedin.com/company/ariglad/?viewAsMember=true",
"x_url": "https://twitter.com/arigladapp",
"fb_url": null,
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/aa1b49a924ad36495aa9e6b0681204fb501d869d.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [
"https://bookface-images.s3.us-west-2.amazonaws.com/attachments/5b65a18b9aa8f1972d4e5f2d5e2148c8ac82e91a.png"
],
"primary_partner": {
"name": "Aaron Epstein",
"url": "https://www.ycombinator.com/people/aaron-epstein"
},
"founders": [
{
"user_id": 481460,
"full_name": "Sophie Wyne",
"title": "Founder",
"founder_bio": "Worked in a few different industries before falling for tech (such as the US Department of State, Big Pharma, etc.) and worked as a CSM in cybersecurity, primarily with Fortune 1000 CIOs. ",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/sophie-wyne-0539aaa3/",
"x_url": "https://twitter.com/Sophie_wyne_",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/74c115b4482b9449bacab0fe276760ae65c96be3.jpg"
},
{
"user_id": 582057,
"full_name": "Ali Avci",
"title": "Founder",
"founder_bio": "CTO and co-founder who built AI-powered knowledge management and HR/IT help desk products from zero to enterprise adoption. Expertise in LLM pipelines, enterprise integrations, and security & compliance, including SOC 2 and GDPR. Previously built products across healthcare technology, computer vision, and enterprise HR case management.",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/aiavci",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/bf02786de3f787268938c6d8c72c2f984569f71a.jpg"
}
],
"jobs": [],
"news": [
{
"title": "Ariglad raises $1.3 million to help HR teams communicate better, fulfill ticket systems | BetaKit",
"url": "https://betakit.com/ariglad-raises-1-3-million-to-help-hr-teams-communicate-better-fulfill-ticket-systems/",
"date": "Apr 12, 2023"
}
],
"launches": []
},
{
"id": 29160,
"name": "Letterbook",
"slug": "letterbook",
"former_names": [
"Usher",
"Martin"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c6c57e5c710ca16dd9d6aada5b18cbe7dbed8be8.png",
"website": "https://www.letterbook.ai/",
"all_locations": "San Francisco, CA, USA",
"long_description": "Letterbook is the AI-native alternative to Zendesk, Freshdesk, Zohodesk, and Intercom. We help companies manage and resolve customer support tickets across email, in-app feedback, and website forms. Our AI will triage your tickets, write replies, and build your knowledge base.",
"one_liner": "AI-native customer support platform",
"team_size": 2,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1689104591,
"tags": [
"Customer Service",
"Customer Support",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Summer 2023",
"status": "Active",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/letterbook",
"api": "https://devasheeshg.github.io/yc-api/batches/summer-2023/letterbook.json",
"year_founded": 2023,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/letterbook-ai/",
"x_url": "https://x.com/LetterbookAI",
"fb_url": null,
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/c6c57e5c710ca16dd9d6aada5b18cbe7dbed8be8.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [
"https://bookface-images.s3.us-west-2.amazonaws.com/attachments/77b180a97c11db19a00c102eeab6b1ae4c0c027f.png",
"https://bookface-images.s3.us-west-2.amazonaws.com/attachments/6a424767660297d0bfcb706709123650005cc39b.png"
],
"primary_partner": {
"name": "Jared Friedman",
"url": "https://www.ycombinator.com/people/jared-friedman"
},
"founders": [
{
"user_id": 1211344,
"full_name": "Ethan Hou",
"title": "Founder",
"founder_bio": "Founder",
"is_active": true,
"linkedin_url": "https://linkedin.com/in/ethan-hou10",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/08674f0ee0965bf332f334e7c9d09f714a7e5ce1.jpg"
}
],
"jobs": [],
"news": [
{
"title": "These Yale and Berkeley dropouts just raised $2 million to build an AI assistant that could rival OpenAI | VentureBeat",
"url": "https://venturebeat.com/ai/these-yale-and-berkeley-dropouts-just-raised-2-million-to-build-an-ai-assistant-that-could-rival-openai/",
"date": "Jan 30, 2025"
},
{
"title": " 😺 Bye, Siri | Product Hunt",
"url": "https://www.producthunt.com/newsletters/archive/28671-bye-siri",
"date": "Mar 26, 2024"
}
],
"launches": [
{
"id": 99773,
"title": "Letterbook - AI Customer Support Built for Startups",
"tagline": "Connect your inbox, database, and Stripe. AI resolves your customer service tickets.",
"body": "Hey everyone, we’re Dawson and Ethan, the founders of Letterbook.\n\n\n\n## The Problem\n\nWe grew our last product, Martin (an AI personal assistant), to 100,000 users. At one point, we'd get 50 customer support tickets every day, across email and help forms:\n\n* \"How do I use this feature?\"\n* \"Can I get a refund?\"\n* \"I can't log into my account.\"\n\nI had no choice but to hire a virtual assistant in the Philippines to reply to users and solve billing issues. I had to use Zendesk to manage tickets, which was built 20 years ago and designed for a VP of Support, not a founder.\n\n## The Solution\n\nNone of this made sense, so we built our own modern, AI-native support platform.\n\nLetterbook integrates with your database, knowledge base, and Stripe, and our AI auto-prepares resolutions to every ticket. All you have to do is review and send.\n\nWatch our launch video: \n\n## Results\n\nWe’ve already replaced Intercom, Zendesk, Zohodesk, Helpscout, and Freshdesk for many fast-growing companies in YC. \n\nOne founder said:\n\n> The AI drafts save us so much time, and it gets better over time without us doing anything (it learns from our past emails). When we have to make changes to the draft, the CMD+k feature is a game changer and allows us to fine-tune the response without copying and pasting the entire thread to ChatGPT.\n\n## Try it for free\n\nSign up at !\n\nStart resolving tickets in 3 easy steps:\n\n1. Connect your [support@yourdomain.com](mailto:support@yourdomain.com) inbox.\n2. Connect your database and/or Stripe by pasting a restricted API key in Letterbook.\n3. Review the first draft and send it!\n\nUnlike Zendesk/Freshdesk/Zohodesk, which takes days to set up (a friend literally hired a consultant to teach him), Letterbook takes 5 mins. And if you need help, you better believe we have top-notch customer support!\n\nYou can book a call anytime at [letterbook.ai](http://letterbook.ai), or email me at [dawson@letterbook.ai](mailto:dawson@letterbook.ai).",
"url": "https://www.ycombinator.com/launches/PxF-letterbook-ai-customer-support-built-for-startups",
"votes": 9,
"created_at": "2026-04-15T03:49:20.289Z"
},
{
"id": 75285,
"title": "🤵♂️ Martin - Your personal voice AI",
"tagline": "Meet Martin, a better Siri with an LLM brain.",
"body": "**TLDR:** Martin is like Jarvis in an app. Through voice conversations, Martin builds a personal relationship with you. He can find information, brainstorm ideas, or just chat with you about your week! You can also ask Martin to send you notes or set reminders in any conversation.\n\n## Meeting Martin for the first time:\nhttps://www.youtube.com/watch?v=eQLTXBq2tDI\n\n## Martin as your friendly confidant:\nhttps://www.youtube.com/watch?v=zfyf5qfYuBM\n\n## Martin as your smart secretary:\nhttps://www.youtube.com/watch?v=azXTaKitrw4\n\n### Our Ask:\n\n* Download Martin on the [App Store](https://apps.apple.com/us/app/martin/id6453473083) and leave us a good review/rating!\n* Let us know all your feedback at [dawson@trymartin.com](mailto:dawson@trymartin.com). :)\n* If you want Martin on Android, let us know [here](https://getwaitlist.com/waitlist/11378)!\n\n### Team:\n\nDawson, Harsh, and Arjun studied Computer Science at Yale, MIT, and CMU respectively for 1 year before dropping out to build Martin.\n\nThe three of us have been hacking together since 6th grade. We’ve built countless apps, websites, and robots together. And, we all share a childhood dream of having our own Jarvis!",
"url": "https://www.ycombinator.com/launches/JaH-martin-your-personal-voice-ai",
"votes": 94,
"created_at": "2023-10-02T06:46:32.174Z"
}
]
},
{
"id": 29360,
"name": "Open",
"slug": "open",
"former_names": [
"OpenCopilot",
"Open",
"Opens"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ffd914850938fa6bf113c48744141e940a90a14.png",
"website": "https://open.cx",
"all_locations": "Amman, Amman Governorate, Jordan",
"long_description": "Open is an AI-powered, all-in-one customer support and communication platform — used in production by:\r\n\r\nPrint.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies.\r\n\r\nWe specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp.\r\n\r\nWe’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark.\r\n\r\nOur team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.",
"one_liner": "Enterprise AI customer support",
"team_size": 21,
"industry": "B2B",
"subindustry": "B2B -> Engineering, Product and Design",
"launched_at": 1701287911,
"tags": [
"Generative AI",
"Customer Service",
"Customer Support",
"Conversational AI",
"AI Assistant"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": true,
"nonprofit": false,
"batch": "Winter 2024",
"status": "Active",
"industries": [
"B2B",
"Engineering, Product and Design"
],
"regions": [
"Jordan",
"Middle East and North Africa",
"Remote",
"Partly Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/open",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2024/open.json",
"year_founded": 2024,
"city": "Amman",
"country": "JO",
"linkedin_url": "https://www.linkedin.com/company/opencopilot",
"x_url": "https://x.com/opencopilot",
"fb_url": null,
"cb_url": null,
"github_url": "https://github.com/openchatai/",
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ffd914850938fa6bf113c48744141e940a90a14.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": {
"name": "Nicolas Dessaigne",
"url": "https://www.ycombinator.com/people/nicolas-dessaigne"
},
"founders": [
{
"user_id": 939439,
"full_name": "Mohammad Gharbat",
"title": "Founder",
"founder_bio": "Building Open.cx",
"is_active": true,
"linkedin_url": "https://linkedin.com/in/gharabat",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/e2cc05619d9bcaae8b543d1735d5cc3b33f7a422.jpg"
}
],
"jobs": [
{
"id": 86135,
"title": "Enterprise Account Executive (new business), Europe",
"url": "https://www.ycombinator.com/companies/open/jobs/waG5YFh-enterprise-account-executive-new-business-europe",
"location": "Amsterdam, NH, NL / Amsterdam, North Holland, NL / DE / ES / Remote (Amsterdam, NH, NL; Amsterdam, North Holland, NL; DE; ES)",
"type": "Full-time",
"role": "Sales",
"role_type": null,
"salary_range": "€80K - €190K EUR",
"equity_range": "0.25% - 0.50%",
"experience": "3+ years",
"visa": "US citizenship/visa not required",
"skills": []
},
{
"id": 86136,
"title": "Enterprise Account Executive (new business) ",
"url": "https://www.ycombinator.com/companies/open/jobs/JGgxRGB-enterprise-account-executive-new-business",
"location": "San Francisco, CA, US / Remote (US)",
"type": "Full-time",
"role": "Sales",
"role_type": null,
"salary_range": "$230K - $300K",
"equity_range": "0.25% - 0.50%",
"experience": "3+ years",
"visa": "US citizen/visa only",
"skills": []
}
],
"news": [
{
"title": "Open.cx Closes $1.52M Funding Round to Disrupt Customer Support with Advanced AI Solutions",
"url": "https://theaiinsider.tech/2025/01/13/open-cx-closes-1-52m-funding-round-to-disrupt-customer-support-with-advanced-ai-solutions/",
"date": "Jan 13, 2025"
},
{
"title": "Adriaan Mol, Mollie CEO Koen Köppen, and YC back this new AI startup: Know more - Silicon Canals",
"url": "https://siliconcanals.com/adriaan-mol-koen-koppen-back-open-cx/",
"date": "Jan 13, 2025"
},
{
"title": "Adriaan Mol, Mollie-ceo Koen Köppen en Y Combinator investeren samen ruim 1,5 miljoen dollar in Open.cx, een AI-tool voor customer support die is ontwikkeld door ex-Mollie-medewerker Mohammad Gharbat.",
"url": "https://mtsprout.nl/nieuws/facebook-moeder-kapt-met-dei-initiatieven-abn-amro-wil-franse-topvrouw",
"date": "Jan 12, 2025"
},
{
"title": "Revolutionizing Customer Support: Open.cx Secures $1.52M in Pre-Seed Funding - CEOWORLD magazine",
"url": "https://ceoworld.biz/2025/01/13/revolutionizing-customer-support-open-cx-secures-1-52m-in-pre-seed-funding/",
"date": "Jan 12, 2025"
},
{
"title": "Adriaan Mol stapt in veelbelovende AI-start-up - Emerce",
"url": "https://www.emerce.nl/nieuws/adriaan-mol-stapt-veelbelovende-aistartup",
"date": "Jan 12, 2025"
}
],
"launches": [
{
"id": 86713,
"title": "Open - Enterprise AI Customer Support",
"tagline": "All-in-one, truly AI-driven platform for customer support. Scale to millions while maintaining a personal touch with each customer.",
"body": "### **tl;dr**\n\n[Open.cx](http://Open.cx) is an AI-powered, all-in-one customer support and communication platform designed for enterprises and high-growth businesses.\n\nIn the last few months, our customers have processed and resolved thousands of complex issues using our AI agents in industries like payment service providers, security, and e-commerce.\n\n\n\nToday, Open is the only AI customer support platform in the **WORLD** that allows you to train AI agents from more than 27 sources in one click, deploy these agents on the Web (widget), email support, phone calling support, SMS, WhatsApp, Slack, and more channels (ALL AI)— while giving you very precise auto-recommendations on how to make your AI agents better. You can train these agents to solve the most complex support problems (L2 and L3 support issues and way beyond simple text answers).\n\n\n\n_(Unified AI inbox for web, email, SMS, WhatsApp, phone calls and more)_\n\n\n\n_(Outbound support with AI phone calls, AI SMS Messages, and emails)_\n\n---\n\n---\n\n---\n\n---\n\n\n\n_(Contacts are auto-enriched with AI)_\n\n\n\n_(Train your AI agents with pre-made knowledge connections)_\n\n\n\n_(Complete control over your AI channels, settings, phone numbers and more)_\n\n\n\n_(Built with security in mind)_\n\n\n\n(Easy-to-understand reports)\n\n### Problem\n\nThe current customer support and communication landscape is fundamentally flawed:\n\n1. **Scaling without sacrificing quality**:\n\n Companies struggle to manage increasing ticket volumes across channels while maintaining high customer satisfaction. Adding headcount isn’t sustainable, and current tools lack the intelligence to keep up.\n2. **Fragmented and unintelligent tools**:\n\n Businesses rely on a disconnected array of systems—one for email, another for phones, and another for chat. These tools don’t communicate, and even AI-based solutions are often limited to handling basic inquiries, leaving agents burdened with complex tasks.\n\n Ask yourself: _How many tools did you use in 2024 to talk to your customers and to understand them better?_ We think it should be **one**.\n3. **Inadequate AI for Enterprise Needs**:\n\n Current AI agents are optimized for basic, repetitive tasks like FAQs or simple ticket routing. They fail to handle the complexity of enterprise operations, where business rules, workflows, and logic require tailored, context-aware AI that can adapt to each organization’s unique needs. Enterprises need AI that doesn’t just automate—it understands, acts, and integrates into their processes.\n\nThis inefficiency leads to slow resolutions, frustrated customers, and rising costs.\n\n### Solution: Open.cx\n\n1. **AI at the Front Line**:\\\n [Open.cx](http://Open.cx)’s AI manages all channels—web, phone, email, WhatsApp, chat, SMS, and Slack— fast, accurate, and consistent responses for every interaction.\n2. **Clear Handoff to Humans**:\\\n When human intervention is needed, [Open.cx](http://Open.cx) simplifies the transition, we allow AI and human agents to collaborate effectively in a unified workspace.\n3. **Optimized for Complex Support (L2, L3)**:\\\n We excel at handling advanced (L2 and L3) tickets, from technical troubleshooting to intricate workflows, going far beyond basic automation.\n4. **Trainable**:\\\n We integrate with 28+ training sources (Notion, Confluence, Google Drive, Dropbox, and more), so wherever your customer support knowledge resides, we can sync it with the AI.\n5. **Enterprise-Grade Features**:\\\n With customizable workflows, deep business logic integration, and advanced automation.\n6. **Massive Customer Understanding**:\\\n Our **Voice of Customer (VOC)** feature provides actionable insights from every interaction, helping businesses improve products and prioritize features.\n\n### **Ask**\n\nIf your company gets more than 5,000 support tickets per month, let us know—we can help. We have a high-touch approach, and our product is super fun to work with (not my words, XD).\n\n[mo@open.cx](mailto:mo@open.cx) or [book a call.](https://cal.com/opencopilot/discovery-call-open?date=2025-01-08&month=2025-01)",
"url": "https://www.ycombinator.com/launches/MYb-open-enterprise-ai-customer-support",
"votes": 36,
"created_at": "2025-01-09T15:42:53.139Z"
}
]
},
{
"id": 29380,
"name": "Conduit",
"slug": "conduit-ai",
"former_names": [
"HostAI"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/b7203ae9cb780218b08e159ff4d1da47aae0c79a.png",
"website": "https://conduit.ai/",
"all_locations": "San Francisco, CA, USA",
"long_description": "Conduit is the leading AI agent platform for hospitality operations.\r\n\r\nOperators can create, test, and run AI agents on Conduit's harness purpose built for hospitality. On-brand agents handles the full guest journey, converting inquiries into bookings and driving upsell revenue, then runs internal operations and surfaces insights for leadership. All connected to the systems operators already use. \r\n\r\nTrusted by over 1000+ global hospitality brands across 120+ countries.",
"one_liner": "AI Agents for Hospitality",
"team_size": 15,
"industry": "B2B",
"subindustry": "B2B",
"launched_at": 1707775068,
"tags": [
"Travel",
"Customer Service",
"Operations"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": true,
"nonprofit": false,
"batch": "Winter 2024",
"status": "Active",
"industries": [
"B2B"
],
"regions": [
"United States of America",
"America / Canada",
"Remote",
"Partly Remote"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/conduit-ai",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2024/conduit-ai.json",
"year_founded": 2024,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/useconduitai",
"x_url": "https://www.x.com/conduitai",
"fb_url": null,
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/b7203ae9cb780218b08e159ff4d1da47aae0c79a.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [
"https://bookface-images.s3.us-west-2.amazonaws.com/attachments/02e4360e00d9e1ae8f1449e6ac1eec238a6457d9.png"
],
"primary_partner": {
"name": "Pete Koomen",
"url": "https://www.ycombinator.com/people/pete-koomen"
},
"founders": [
{
"user_id": 1382533,
"full_name": "Cole Rubin",
"title": "Founder/CEO",
"founder_bio": "real estate & tech",
"is_active": true,
"linkedin_url": "https://linkedin.com/in/colerubin",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/1436666376a0a2c6af04d6fbe54192f691171593.jpg"
},
{
"user_id": 1073248,
"full_name": "Punn Kam",
"title": "Founder/CTO",
"founder_bio": "Agents that run the built world. ex-Google, prop-tech, trading/MMing.",
"is_active": true,
"linkedin_url": "https://linkedin.com/in/punnkam",
"x_url": "https://x.com/punnkam",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/2e2893b81567f888cc6f59e3a0cbf2e3fcc32b62.jpg"
}
],
"jobs": [
{
"id": 77123,
"title": "Agent Product Manager",
"url": "https://www.ycombinator.com/companies/conduit-ai/jobs/xY3NkA8-agent-product-manager",
"location": "San Francisco, CA, US",
"type": "Full-time",
"role": "Product",
"role_type": null,
"salary_range": "$120K - $220K",
"equity_range": "0.10% - 0.40%",
"experience": "3+ years",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 80475,
"title": "Member of Technical Staff",
"url": "https://www.ycombinator.com/companies/conduit-ai/jobs/cJoje4G-member-of-technical-staff",
"location": "San Francisco, CA, US",
"type": "Full-time",
"role": "Engineering",
"role_type": "Full stack",
"salary_range": "$130K - $220K",
"equity_range": "0.20% - 1.20%",
"experience": "1+ years",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 90378,
"title": "Account Executive",
"url": "https://www.ycombinator.com/companies/conduit-ai/jobs/TIcKDJk-account-executive",
"location": "San Francisco, CA",
"type": "Full-time",
"role": "Sales",
"role_type": null,
"salary_range": "$180K - $200K",
"equity_range": "",
"experience": "3+ years",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 90390,
"title": "Sales Development Representative",
"url": "https://www.ycombinator.com/companies/conduit-ai/jobs/bO1GFfX-sales-development-representative",
"location": "San Francisco, CA",
"type": "Full-time",
"role": "Sales",
"role_type": null,
"salary_range": "$90K - $140K",
"equity_range": "",
"experience": "1+ years",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 104836,
"title": "Head of Marketing",
"url": "https://www.ycombinator.com/companies/conduit-ai/jobs/rNQxsat-head-of-marketing",
"location": "San Francisco, CA, US",
"type": "Full-time",
"role": "Marketing",
"role_type": null,
"salary_range": "$150K - $220K",
"equity_range": "0.10% - 0.50%",
"experience": "6+ years",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 106275,
"title": "VP of Sales",
"url": "https://www.ycombinator.com/companies/conduit-ai/jobs/4FRNpYY-vp-of-sales",
"location": "San Francisco, CA",
"type": "Full-time",
"role": "Sales",
"role_type": null,
"salary_range": "$500K - $750K",
"equity_range": "0.50% - 1.00%",
"experience": "6+ years",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 112280,
"title": "Head of Business Development",
"url": "https://www.ycombinator.com/companies/conduit-ai/jobs/4usYhQz-head-of-business-development",
"location": "San Francisco, CA",
"type": "Full-time",
"role": "Operations",
"role_type": null,
"salary_range": "$180K - $220K",
"equity_range": "0.20% - 0.75%",
"experience": "5+ years",
"visa": "US citizen/visa only",
"skills": []
},
{
"id": 117396,
"title": "GTM Engineer",
"url": "https://www.ycombinator.com/companies/conduit-ai/jobs/diELayJ-gtm-engineer",
"location": "San Francisco, CA, US",
"type": "Full-time",
"role": "Marketing",
"role_type": null,
"salary_range": "$180K - $240K",
"equity_range": "0.20% - 0.75%",
"experience": "3+ years",
"visa": "US citizen/visa only",
"skills": []
}
],
"news": [],
"launches": [
{
"id": 89389,
"title": "Conduit: Conversational AI agents for housing and hospitality",
"tagline": "AI agents that transform conversations into a source of conversions, revenue, and cost savings—without compromising on high-quality support.",
"body": "Customer conversations are the backbone of every business. Conduit deploys AI agents that transform conversations into a source of conversions, revenue, and cost savings—without compromising on high-quality support.\n\nWe’re starting in housing and hospitality, where communication _is_ the operation. Whether it’s leasing, scheduling, or support, every core operation in housing and hospitality starts with a conversation.\n\n\n\nWith the full context of your business, Conduit can talk to customers over text and voice like your best employee—responsive, consistent, and sharp, while knowing exactly when to bring in a human. And they don’t just answer questions, they drive conversations toward outcomes that matter.\n\nConduit works autonomously, but never in the dark. We give you full visibility into performance, with the ability to inspect, adjust, and improve how agents operate, so you can stay hands-off without losing control. AI is only as powerful as your ability to understand and direct it. We give you both.\n\n\n\nLevel up your operation with Conduit—the conversational backbone of AI-forward companies.\n\n\n\n",
"url": "https://www.ycombinator.com/launches/NFl-conduit-conversational-ai-agents-for-housing-and-hospitality",
"votes": 18,
"created_at": "2025-04-10T14:33:20.052Z"
},
{
"id": 78716,
"title": "🏠 HostAI - The operating system for vacation rentals",
"tagline": "We provide an all-in-one platform that helps vacation rental managers deliver 5-star guest experiences at scale.",
"body": "**Tl;dr:** HostAI streamlines guest services, team management, maintenance, and marketing for vacation rental managers. We remove the complexity of management so managers can focus on providing great hospitality. \n\nHi everyone, we’re Punn and Cole, the founders of [HostAI](https://www.hostai.app/).\n\n\n\n[Punn:](https://www.linkedin.com/in/punnkam/) Ex-Google engineer and proptech builder.\n\n[Cole:](https://www.linkedin.com/in/colerubin/) Vacation rental manager and real estate developer. \n\n❌ **Problem:** Vacation rental management is hard\n\nIt’s like operating 50 different hotel rooms spread across an entire region. Each property requires its own processes, rules, and team members. Managers use 5-10 different third-party apps to manage everything effectively.\n\nA fragmented tech stack creates multiple failure points for something to get missed, which can negatively impact the guest experience (i.e. the door code didn’t get updated before their check-in).\n\n✅ **Our Solution:** Compound Software\n\nHostAI aggregates information and builds native tools that make managing easier. We also provide modern integrations that enable managers to build workflows to the tools they already use (i.e. Slack or Notion).\n\nOur main features include: \n\n* **Guest communication:** Handle phone calls and messaging in one place\n* **Payroll and Compliance:** Pay team members and manage permits\n* **Maintenance management:** Ticketing automation and assignment with AI\n* **Loyalty programs:** Encourage rebookings and build a boutique travel brand\n* **IoT integrations:** Seamless communication with your hardware (i.e. door locks & thermostats)\n\n\n\n**🚀Ask**\n\n1. Connect us to vacation rental managers or hosts ([cole@hostai.app](mailto:cole@hostai.app))\n2. Next time you stay in an Airbnb or VRBO message your host our website ([hostai.app](https://hostai.app))",
"url": "https://www.ycombinator.com/launches/KTc-hostai-the-operating-system-for-vacation-rentals",
"votes": 338,
"created_at": "2024-02-25T04:38:04.313Z"
}
]
},
{
"id": 29684,
"name": "Parahelp",
"slug": "parahelp",
"former_names": [
"Sam"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/4d8bd41bea120a97058cce60e2d04af90f42a4c8.png",
"website": "https://parahelp.com/",
"all_locations": "San Francisco, CA, USA",
"long_description": "Build and run an AI support agent that resolves even your most complex tickets end-to-end.\r\n\r\nIf a tool has an API, you can securely connect it to your agent - just by chatting with Parahelp. For example, you can connect Stripe so your agent can resolve billing questions and refund requests.",
"one_liner": "Build an AI support agent that securely uses all your tools",
"team_size": 11,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1720219864,
"tags": [
"Customer Success",
"Customer Service",
"Customer Support",
"AI",
"Conversational AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Summer 2024",
"status": "Active",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Growth",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/parahelp",
"api": "https://devasheeshg.github.io/yc-api/batches/summer-2024/parahelp.json",
"year_founded": 2024,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/parahelp-ai",
"x_url": "https://x.com/parahelp_ai",
"fb_url": null,
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/4d8bd41bea120a97058cce60e2d04af90f42a4c8.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": {
"name": "Jared Friedman",
"url": "https://www.ycombinator.com/people/jared-friedman"
},
"founders": [
{
"user_id": 394637,
"full_name": "Anker Ryhl",
"title": "Founder/CEO",
"founder_bio": "Co-founder of Parahelp. I began programming at 13, where I also founded my first company. Throughout high school, I built consumer apps with my also current co-founder, Mads. Now, we’re building Parahelp - The AI support agent for software companies.",
"is_active": true,
"linkedin_url": "https://linkedin.com/in/anker-bach-ryhl",
"x_url": "https://twitter.com/ankerbachryhl",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/b1543ab674f8632f000c28d49810b1e2511131fb.jpg"
},
{
"user_id": 1759533,
"full_name": "Mads Liechti",
"title": "Founder",
"founder_bio": "Co-founder of Parahelp. Throughout high school, I built 4 consumer apps with my also current co-founder, Anker. Now, we’re building Parahelp - The AI support agent for software companies.",
"is_active": true,
"linkedin_url": "https://linkedin.com/in/mads-lunau-liechti-a51210185",
"x_url": "https://twitter.com/MadsLunau",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/15d020f44c1c7d3a888128e81494550b8ecbf8f6.jpg"
}
],
"jobs": [],
"news": [
{
"title": "Parahelp: The End-to-End AI Support Agent",
"url": "https://www.youtube.com/watch?v=GciivYKTK_Q",
"date": "Dec 02, 2025"
}
],
"launches": [
{
"id": 83601,
"title": "Parahelp - The AI support agent for software companies",
"tagline": "Helping leading CX teams at Perplexity and Captions.",
"body": "**TL;DR** - [Parahelp](https://parahelp.com/) is an AI support agent for software companies that resolves support tickets end-to-end.\n\n**For example:** When a customer requests a refund, Parahelp can automatically look up subscription details, process the refund in the payment system if eligible, and respond to the customer.\n\n\n\n**Problem**\n\nMost CX teams have tried a chatbot solution that didn't move the needle in production.\n\nThis is because resolving tickets end-to-end, such as billing inquiries and technical issues, requires using multiple tools to look up customer data (subscription status in RevenueCat, platform details in Retool, etc.) and execute relevant actions (process refunds in Stripe, create bug reports in Linear, etc.).\n\n**Solution**\n\nWe've built Parahelp as an AI agent that works with CX teams' existing tools to reliably resolve support tickets end-to-end in production.\n\nParahelp can be highly customized to the team’s knowledge and processes and implemented in days, not months.\n\nOur state-of-the-art agent infrastructure enables our AI support agent to:\n\n* Be human-level empathetic and engaging\n* Quickly adapt to product and company changes\n* Take actions in tools like Stripe, Retool, and Linear\n* Work directly in Intercom and Zendesk\n\n**Results**\n\nWe're already helping leading CX teams at Captions and Perplexity. Together with Captions, we’ve created a [case study](https://parahelp.com/customers/captions) about how Parahelp was resolving 46% of all their support tickets within 7 days of implementation.\n\n**Ask**\n\nWe'd love to chat if you're a software company looking to implement an AI solution for your support operations!\n\nBook a demo with us here: .\n\n\n\n",
"url": "https://www.ycombinator.com/launches/LkP-parahelp-the-ai-support-agent-for-software-companies",
"votes": 24,
"created_at": "2024-08-29T20:23:26.320Z"
}
]
},
{
"id": 29697,
"name": "Stormy",
"slug": "stormy",
"former_names": [
"1nterface.ai",
"stormy.ai",
"Stormy AI – Autonomous marketing agent",
"Stormy AI – Vibe marketing agent",
"Stormy AI"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c443169b74492fcaea01517438d00bb486fea6b7.png",
"website": "https://stormy.ai",
"all_locations": "San Francisco, CA, USA",
"long_description": "Stormy runs the office so your crew can run the work. Every call answered, day or night. Every quote followed up until it is a yes or a no. Jobs booked, crews scheduled, parts tracked, invoices sent and collected. Marketing that brings the work in, and an AI agent for every person on your team — all working from the same job record. Built for the shops that keep physical things running: forklift and heavy equipment service, HVAC, electrical, plumbing, roofing, logistics and yards.",
"one_liner": " Stormy runs the office so your crew can run the work.",
"team_size": 5,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1723238839,
"tags": [
"SaaS",
"B2B",
"Customer Service",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": false,
"nonprofit": false,
"batch": "Summer 2025",
"status": "Active",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/stormy",
"api": "https://devasheeshg.github.io/yc-api/batches/summer-2025/stormy.json",
"year_founded": 2024,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/105507409",
"x_url": "https://www.x.com/stormy_hq",
"fb_url": null,
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/c443169b74492fcaea01517438d00bb486fea6b7.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": {
"name": "Garry Tan",
"url": "https://www.ycombinator.com/people/garry-tan"
},
"founders": [
{
"user_id": 628477,
"full_name": "Robert Lukoszko",
"title": "Founder",
"founder_bio": "Prev:\n- Previously cofounded Fixkey.ai (acquired six figures, product of the day)\n- engineered large-scale data systems at ngrow.ai (YC W22)\n- build backend and trained AI models in Loóna (App of the year on iOS); \n- In AI & Data since 15 y.o (2017)",
"is_active": false,
"linkedin_url": "https://linkedin.com/in/karmedge",
"x_url": "https://twitter.com/karmedge/",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/c1cfdd18d36ee2029f3de42da3d20133dc2b8601.jpg"
},
{
"user_id": 1757780,
"full_name": "Alex Pokras",
"title": "Founder",
"founder_bio": "YC S24",
"is_active": false,
"linkedin_url": "https://linkedin.com/in/pokras",
"x_url": "https://twitter.com/alex_pokras",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/8d65032a320594c8e7efd6ac2e733d0cb836ccc6.jpg"
}
],
"jobs": [],
"news": [],
"launches": [
{
"id": 93301,
"title": "Stormy — AI Agent for Influencer Marketing",
"tagline": "Describe your campaign once and have the AI agent work for you while you sleep.",
"body": "Hey 👋 I’m Robert, founder of Stormy.\n\nWe’re building Stormy because influencer marketing is still spreadsheets, manual DMs, and endless negotiations with influencers. In a world of “AI SDRs,” you should be able to describe your campaign once and have the AI agent just work for you while you sleep. Growing your business while you focus on the tech.\n\nWe recently won **Product Hunt Product of the Day**, and YC founders + agencies are already using Stormy to run micro- and nano-influencer campaigns end-to-end.\n\nhttps://www.youtube.com/watch?v=jK_8i8Wd0iQ&t=1s\n\n### How does it work?\n\nType a brief; Stormy handles the pipeline:\n\n1. **Describe your ideal creators**\\\n “US-based AI YouTubers talking about agents, 10–100k subs” → Stormy searches YouTube & TikTok, podcasts, etc., and verifies each match.\n2. **One-click contacts**\\\n Grab real emails in bulk (bio, site, press pages) and enrich profiles.\n3. **AI Negotiator**\\\n Connect your Gmail and TikTok account to personalize outreach, automatic follow-ups, price extraction, and counter-offers within your budget guardrails—logged to a lightweight CRM.\n4. **Close & track**\\\n Mark deals, export assets, and keep everything in one place (performance tracking integrations coming).\n\n### Who’s it for?\n\n* **Founders/In-house Growth** at AI & consumer apps who want predictable creator acquisition\n* **Agencies** running lots of small collabs (micro/nano) and are sick of manual workflows\n* **Creators/brands** who need a simple way to scale outreach without scaling headcount\n\n### Why now?\n\nCreator supply is exploding; attention is fragmented. Winning brands are those that can operationalize many small deals, fast. Stormy turns the “thousand tiny tasks” of influencer ops into a clean, automated flow.\n\n### What’s next?\n\n* **Promote UGC with TikTok Ads** — Spark/allowlisting in one click with budget guardrails and auto-variants.\n* **Payments & Tracking** — creator payouts, contracts/usage windows, and performance attribution (UTM, Appsflyer, PostHog) per asset.\n* **Unified Influencer → Performance CRM** — one pipeline from discovery & negotiation to ROAS/LTV.\n* **Always-on Outreach (“Auto-campaigns”)** — human-in-the-loop sequences to keep the funnel full.\n* **Light UGC Workflows** — simple briefs and clip collection (no heavy studio), with templates and QA for consistency.\n\nQuestions—or interested in learning more? Email [**robert@stormy.ai**](mailto:robert@stormy.ai)",
"url": "https://www.ycombinator.com/launches/OGr-stormy-ai-agent-for-influencer-marketing",
"votes": 19,
"created_at": "2025-08-25T14:47:48.950Z"
}
]
},
{
"id": 30036,
"name": "Rulebase",
"slug": "rulebase",
"former_names": [],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/7bd0ab199d3e881821eeccd658d4f0847f9d9345.png",
"website": "https://rulebase.co",
"all_locations": "New York City, NY, USA",
"long_description": "We run customer operations for regulated industries with AI. Our QA layer reviews every interaction, human and AI, cutting manual QA by 99%. On top of it sit specialist agents for onboarding, remediation, reactivation, and retention that own accounts from approved to transacting, chasing customers over WhatsApp, email, and SMS",
"one_liner": "AI customer operations for regulated industries.",
"team_size": 4,
"industry": "B2B",
"subindustry": "B2B -> Operations",
"launched_at": 1728494886,
"tags": [
"Customer Success",
"Customer Service",
"Customer Support"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": true,
"nonprofit": false,
"batch": "Fall 2024",
"status": "Active",
"industries": [
"B2B",
"Operations"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/rulebase",
"api": "https://devasheeshg.github.io/yc-api/batches/fall-2024/rulebase.json",
"year_founded": null,
"city": "New York City",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/rulebasehq/",
"x_url": "https://x.com/RulebaseHQ",
"fb_url": null,
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/7bd0ab199d3e881821eeccd658d4f0847f9d9345.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": {
"name": "David Lieb",
"url": "https://www.ycombinator.com/people/david-lieb"
},
"founders": [
{
"user_id": 1371446,
"full_name": "Gideon Ebose",
"title": "Founder/CEO",
"founder_bio": "Co-Founder & CEO of Rulebase. Previously Lead Product Designer at Gatherwell, where he guided the company from startup through its successful acquisition by Jumbo PLC. Later joined Microsoft, developing their virtual communication platform for hospitals. Combines 6+ years of product design experience with an Economics degree, bringing both business and technical expertise to enterprise software",
"is_active": true,
"linkedin_url": "https://linkedin.com/in/gideon-ebose-2a5187100",
"x_url": "https://x.com/gideon_eb",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/f7c98ab9d8af23fc7f3b8a38dfbe80e913061990.jpg"
},
{
"user_id": 1045560,
"full_name": "Chidi Williams",
"title": "Founder/CTO",
"founder_bio": "Chidi, Co-founder & CTO at Rulebase, has over 7 years of experience. He built Buzz, an early open-source speech-to-text tool with >300k downloads and >12k GitHub stars. With experience building systems for Goldman Sachs' wealth management and Nigerian fintechs like Eyowo, he leverages his fintech and voice AI expertise to lead technology at Rulebase.",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/chidiwilliams/",
"x_url": "https://twitter.com/chidiwilliams__",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/9037d167b1308179dffe8c078a12707988b16b35.jpg"
}
],
"jobs": [
{
"id": 100631,
"title": "Founding GTM Lead",
"url": "https://www.ycombinator.com/companies/rulebase/jobs/rGWeZBN-founding-gtm-lead",
"location": "New York, NY, US",
"type": "Full-time",
"role": "Sales",
"role_type": null,
"salary_range": "$240K - $300K",
"equity_range": "0.50% - 1.00%",
"experience": "3+ years",
"visa": "US citizen/visa only",
"skills": []
}
],
"news": [
{
"title": "Y Combinator-backed Rulebase wants to be the AI coworker for fintech | TechCrunch",
"url": "https://techcrunch.com/2025/09/16/y-combinator-backed-rulebase-wants-to-be-the-ai-coworker-for-fintech",
"date": "Sep 16, 2025"
}
],
"launches": [
{
"id": 89133,
"title": "Beam - The real-time copilot for CX agents",
"tagline": "Make your CX team bionic.",
"body": "# **Hi YC,**\n\nI’m Gideon, co-founder of [Rulebase](https://rulebase.co/beam). Over the past 3 months, we’ve worked with CX and Ops teams from small 10-seat groups to global BPOs with over 100,000 agents studying how they operate and helping reduce average handle time (AHT) while staying compliant and reducing violations.\n\n# **The problem today**\n\nQA is a lagging indicator.\n\nLevel 2 and 3 CX agents manage the most complex issues but are forced to navigate multiple tools, chase missing context, and follow detailed processes from memory, live, under pressure. When mistakes happen, they’re often only caught in post-call QA reviews, long after the damage is done\n\nToday, we’re launching [Beam](https://rulebase.co/beam) the first CX copilot with perfect recall and real-time coaching, built to improve NPS, reduce AHT, and cut down compliance violations.\n\n\n\n### Let me give you a typical scenario we see all the time:\n\nYou’re a fintech or work in a regulated industry. You’ve hired an offshore CX team say 50 agents and 5 QA specialists to make sure all your protocols are being followed and agents are being coached. Now over the last few months:\n\n* AHT has increased leading to you hiring more CX seats.\n* Compliance violations are rising from PCI breaches and you are facing more customer complaints.\n* Customer authentication has been skipped in some cases, leading to instances of fraud.\n* QA can’t manually review every call, and when issues are caught, it’s often days too late to fix them\n\n# **With Beam:**\n\n* Agents get real-time coaching on all protocols and compliance requirements\n* Violations are instantly flagged\n* Agents have perfect recall, including customer sentiment from past conversations\n* QA runs in real time, with auto-generated reports and continuous coaching\n* Fraud detection is built-in, blocking bad actors before they get through.\n\n\\\nIf any of the above sounds relevant to your team, we’re offering **YC companies their first 2 months free for up to 50 agents**. This includes full setup, mapping your protocols, and deploying Beam directly into your agent environment.\n\nInterested? Reach out here or book time on my [calendar](https://cal.com/gideonebose/30min), we’ll get you onboarded.",
"url": "https://www.ycombinator.com/launches/NBd-beam-the-real-time-copilot-for-cx-agents",
"votes": 10,
"created_at": "2025-03-31T15:47:42.747Z"
},
{
"id": 85277,
"title": "Rulebase: The voice fraud defense system for financial services",
"tagline": "We use AI to defend financial services against voice-based attacks like ATOs and voice phishing.",
"body": "Hi everyone, We're [@Gideon](https://www.linkedin.com/in/gideonos/) and [Chidi](https://www.linkedin.com/in/chidiwilliams/), founders of Rulebase.\n\n### **Problem**\n\nVoice-based frauds are growing exponentially, there was a 700% increase in voice phishing and deepfake voices in 2024, largely driven by the reasons below.\n\n* Scammers are using voice clones for phishing, account takeovers, and identity theft. Deploying 1,000 voice agents costs less than $55.\n* Fraudulent calls extend Average handling time (AHT), leaving service teams overstretched and reducing support for genuine customers.\n* Voice phishing costs up to $14 million per incident, straining resources and directly impacting the bottom line.\n\n### **Solution**\n\n\n\n* We have trained a deepfake and fraud detection model to detect ATOs, impersonations, and other fraudulent scenarios.\n* We use voice phishing simulations to train employees and raise awareness about staying secure.\n\n \n\n\n### **Asks**\n\n* If you’d like to learn how we can help protect your organization from various types of fraud, please feel free to schedule a call with us [here.](https://cal.com/gideonebose/30min?date=2024-10-31&month=2024-10)\n* Warm intros to CISOs or Fraud teams who actively serve a lot of retail customers\n\n### **Team**\n\n\n\n[Gideon](https://www.linkedin.com/in/gideonos/) and [Chidi](https://www.linkedin.com/in/chidiwilliams/) spent the last 10 years building defensive systems at Goldman Sachs and Microsoft. We have taken all of our previous experience across financial services to design and build voice defensive systems.",
"url": "https://www.ycombinator.com/launches/MBR-rulebase-the-voice-fraud-defense-system-for-financial-services",
"votes": 43,
"created_at": "2024-11-05T15:03:06.326Z"
}
]
},
{
"id": 30287,
"name": "Calltree",
"slug": "calltree",
"former_names": [
"Scotty AI",
"Calltree AI"
],
"small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/e2ad0fe64b625227762a6c6a44c1872475df287d.png",
"website": "https://calltree.ai",
"all_locations": "San Francisco, CA, USA",
"long_description": "Calltree makes enterprise-grade AI support reps for call centers. Our AI reps take voice calls and chats like other AI support agents but can also use internal enterprise tools like a homegrown CRM or internal dashboards, like the highly trained humans working there today.",
"one_liner": "Enterprise-grade AI support reps for call centers",
"team_size": 14,
"industry": "B2B",
"subindustry": "B2B",
"launched_at": 1738270018,
"tags": [
"Generative AI",
"SaaS",
"B2B",
"Customer Service",
"AI"
],
"tags_highlighted": [],
"top_company": false,
"isHiring": true,
"nonprofit": false,
"batch": "Winter 2025",
"status": "Active",
"industries": [
"B2B"
],
"regions": [
"United States of America",
"America / Canada"
],
"stage": "Early",
"app_video_public": false,
"demo_day_video_public": false,
"app_answers": null,
"question_answers": null,
"url": "https://www.ycombinator.com/companies/calltree",
"api": "https://devasheeshg.github.io/yc-api/batches/winter-2025/calltree.json",
"year_founded": 2025,
"city": "San Francisco",
"country": "US",
"linkedin_url": "https://www.linkedin.com/company/calltree-ai/",
"x_url": "",
"fb_url": null,
"cb_url": null,
"github_url": null,
"logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/e2ad0fe64b625227762a6c6a44c1872475df287d.png",
"app_video_url": null,
"dday_video_url": null,
"company_photos": [],
"primary_partner": {
"name": "Brad Flora",
"url": "https://www.ycombinator.com/people/brad-flora"
},
"founders": [
{
"user_id": 73858,
"full_name": "Kun Qian",
"title": "Founder/CEO",
"founder_bio": "Kun, co-founder and CEO of Calltree AI, previously a product leader at AWS where he focused on contact center solutions. During his tenure, he built and scaled multiple product lines that achieved tens of millions in ARR. Drawing from deep insights into contact center operations and analytics, Kun co-founded Calltree AI to empower contact centers with the data-driven insights they need to optimize operations and reduce costs.",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/qian-kun/",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/735bebfe8244e66524a9e47ee24a1800e00d2a31.jpg"
},
{
"user_id": 818746,
"full_name": "Robertson Taylor",
"title": "Founder/CRO",
"founder_bio": "Worked on applied multimodal AI with large enterprises at Marqo. Worked on ML for high cardinality anomaly detection that was deployed into fortune 100 companies and banks while at AWS. Led platform teams at Hopper. Georgia Tech CS grad, worked on HPC research.",
"is_active": true,
"linkedin_url": "https://www.linkedin.com/in/robertsonotaylor/",
"x_url": "",
"avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/313949bd6392817fcb06c69c12bace2133903ad2.jpg"
}
],
"jobs": [
{
"id": 88609,
"title": "AI Operations Analyst",
"url": "https://www.ycombinator.com/companies/calltree/jobs/qNST1yz-ai-operations-analyst",
"location": "San Francisco, CA, US",
"type": "Full-time",
"role": "Operations",
"role_type": null,
"salary_range": "$70K - $100K",
"equity_range": "",
"experience": "Any (new grads ok)",
"visa": "US citizen/visa only",
"skills": []
}
],
"news": [],
"launches": [
{
"id": 87336,
"title": "Calltree - AI Agent That Optimizes Enterprise Call Center Workflows",
"tagline": "AI operations analyst for enterprise call center workflows",
"body": "TLDR: Cutting just 1 second off each customer call can save enterprise call centers millions of dollars. Calltree helps enterprises' VP of Operations understand how to make their call center more efficient. Our AI agent analyzes millions of minutes of call center recordings to find inefficiencies in workflows and quantifies the cost of each action. For example, when a rep is handling a credit card dispute, Calltree can identify that reps spend 30 seconds per call on manual data gathering and data entry, propose a solution, and measure the opex savings. Calltree surfaces these insights in an analytics tool and generates reports, making it easy for operation leaders to build business cases to prioritize improvements, realizing millions in opex savings.\n\nAsk: If cutting every second matters to your call center, please email us [kun@calltree.ai](mailto:kun@calltree.ai) and [rob@calltree.ai](mailto:rob@calltree.ai) or [book a demo here.](https://calendly.com/kun-calltree/30min) \n\n[Checkout our launch video!](https://youtu.be/v-9hFgH_gCI)\n\n**The Problem**\n\nLarge enterprises track every second of a phone call because **reducing average call time** can save millions of dollars each year. However, enterprises don't have a scalable way to find these inefficiencies. Manual time studies (in person shadowing call center reps, etc.) are tedious, unscalable, and expensive. \n\n**What Are Screen Recordings?**\n\nMany contact centers don’t just record the audio of customer calls; they also capture **everything the rep does on their screen** for training, compliance, and quality assurance. **Less than 1% of these screen recordings** are ever reviewed by a manager or analyst and **miss 99% of calls**. This leads to blind spots and missed opportunities for massive cost savings.\n\n**Our Solution**\n\n* **AI agent that finds workflow inefficiencies** (e.g., toggling between multiple systems to complete a single task).\n* **Quantify the time and cost** of each action (e.g., “Switching between these five legacy apps costs 20 seconds per call → $5M/year”).\n* **Operation leaders use these insights** to build quick business cases to fix inefficiencies. After changes are implemented, Calltree measures the impact pre- and post-fix to **prove cost reductions**.\n\n**Our team**\n\n\n\n* **Kun** led product at AWS’ contact center solution, working with hundreds of large enterprises such as Capital One, Intuit, and Adobe.\n* **Rob** specializes in multimodal search for video and audio, previously helped companies like Walmart and Etsy fine tune embedding models.\n* After seeing how **little** of these screen recordings ever got analyzed—despite their huge potential value—we decided to automate that process end-to-end.\n\n**Our Ask**\n\n* Follow us on [LinkedIn](https://www.linkedin.com/company/calltree-ai), and [book a demo](https://calendly.com/kun-calltree/30min) with our team.\n* Share this post! - Do you know anyone in your network who is a VP of Operations, VP of call center operations, VP of Contact Center? Please share this post (or our demo video below!)\n* Learn more at [calltree.ai](https://calltree.ai)",
"url": "https://www.ycombinator.com/launches/Mie-calltree-ai-agent-that-optimizes-enterprise-call-center-workflows",
"votes": 23,
"created_at": "2025-01-31T19:55:57.857Z"
}
]
}
]