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You can think of us as the next generation Zendesk / Intercom combined with Log Rocket and Linear.\r\n\r\nLearn More: https://atlas.so/\r\n\r\nProducts:\r\n- Chat Widget\r\n- Ticketing\r\n- Omni channel Support (chat, email, WhatsApp, Slack Connect, and SMS)\r\n- Customer Timeline\r\n- Session Recording\r\n- Help Center\r\n- AI Chatbot\r\n- Customer Insights \r\n", "one_liner": "Modern customer support platform replacement for Intercom and Zendesk", "team_size": 18, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1645918305, "tags": [ "SaaS", "B2B", "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2022", "status": "Inactive", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/atlas-2", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2022/atlas-2.json", "year_founded": 2021, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/atlas-support-inc", "x_url": "https://twitter.com/atlasso", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/b037e35a133963bb97d49605d21978ac44ac4f83.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Brad Flora", "url": "https://www.ycombinator.com/people/brad-flora" }, "founders": [ { "user_id": 90048, "full_name": "Jon O'Bryan", "title": "Founder", "founder_bio": "Serial entrepreneur, recovering physicist, nature lover, and family man", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/jon-obryan/", "x_url": "https://twitter.com/jobryan", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/9b7a504436d7908e17f8a8ac8a8426ed87404fc7.jpg" }, { "user_id": 177973, "full_name": "Rahul Asati", "title": "Founder", "founder_bio": "CTO at Atlas", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/rahul-asati/", "x_url": "https://twitter.com/asati_rahul", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/3dae25fa0d98d704d2bbb963f25eeaf6b96b4712.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 88252, "title": "Atlas for Discord – Bring Structure to Community Support", "tagline": "Structured support—right inside your Discord community", "body": "Atlas now natively integrates with Discord, making it easy to track, manage, and respond to support requests—without losing the fast, community-driven feel that makes Discord special.\n\n\n\n### **The Problem**\n\nManaging support on Discord is messy. Questions pile up, important messages get buried, and there’s no way to escalate or track issues properly. Most teams rely on disconnected tools, leading to lost conversations and frustrated customers.\n\n### **Introducing Atlas for Discord**\n\nAtlas now integrates with Discord, turning real-time conversations into structured, trackable support tickets—while keeping everything in sync across platforms.\n\n![uploaded image](/media/?type=post&id=88252&key=user_uploads/90048/b0eec499-af11-4d79-894a-bb69a476f60a)\n\n### **Key Features**\n\n✅ **Turn Discord messages into tickets** – Automatically or manually, so nothing slips through the cracks.\\\n📢 **Multi-channel support** – Works with general chat, forum discussions, private VIP threads, and dedicated support forms.\\\n🔄 **Bidirectional sync** – Reply to Discord messages directly from Atlas—no more switching between platforms.\\\n💬 **Structured, searchable support** – Keep conversations organized and trackable inside Atlas.\n\n### **Try it out**\n\nIf you’re running a Discord community or know someone who is, I’d love to connect. [Book a call with me](https://calendly.com/jon-obryan/30min), and let’s chat about how Atlas can streamline your support.", "url": "https://www.ycombinator.com/launches/MxQ-atlas-for-discord-bring-structure-to-community-support", "votes": 7, "created_at": "2025-03-04T18:36:05.433Z" } ] }, { "id": 25679, "name": "Sero", "slug": "sero", "former_names": [ "Taktile Technologies, Inc.", "Takt" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/dc613b83486084b72c7376074fa84d16dbd06dbc.png", "website": "https://www.sero.so", "all_locations": "San Francisco, CA, USA", "long_description": "We help onboarding, implementation and professional services teams at B2B companies onboard customers faster, more consistently and more efficiently with AI agents.", "one_liner": "Intelligent Customer Implementation Platform for B2B", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1648183351, "tags": [ "SaaS", "B2B", "Customer Success" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2022", "status": "Active", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/sero", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2022/sero.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/sero-so/", "x_url": "https://twitter.com/sero_dot_so", "fb_url": "https://www.facebook.com/sero2021/", "cb_url": "https://www.crunchbase.com/organization/sero-4ec0", "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/dc613b83486084b72c7376074fa84d16dbd06dbc.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 737853, "full_name": "Jai Thirani", "title": "Founder/CEO", "founder_bio": "- Building an intelligent customer implementation platform for B2B\n- CS from Penn Engineering and Finance from Wharton\n", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/jai-thirani-a0381112b/", "x_url": "https://x.com/ThiraniJai", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/d5445b8646817a302358dfcf117b330767fa9420.jpg" }, { "user_id": 738750, "full_name": "Aditya Padwal", "title": "Founder/CTO", "founder_bio": "- Building an intelligent customer implementation platform for B2B\n- CS from PICT\n- Full-stack Engineer at Loop (YC W20)\n- Built complex insurance tools\n", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/aditya-padwal-a9b003169/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/65d213ae5907e3b1118fc2562401452c66c5d8d1.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 99567, "title": "Sero - Intelligent Customer Implementation Platform for B2B", "tagline": "Sero helps implementation & professional services teams at B2B companies onboard customers faster, more consistently and more efficiently with AI agents.", "body": "Hey YC! We’re Jai & Aditya - co-founders of Sero.\n\n## TL;DR\n\nSero is an all-in-one platform purpose-built for B2B **implementation & professional services teams**. Our AI agents help you launch customers faster, more consistently and more efficiently.\n\n\n\n## ❌ The problem\n\nBefore Sero, we built a workflow automation platform for customer success teams. Our main learning: **\\~40% of customer churn is caused by poor implementations.** Yet, implementation is still the most broken function in the B2B SaaS GTM stack. And it’s getting worse:\n\n* AI-native platforms are rapidly replacing legacy enterprise software → the # of implementations is exploding\n* AI agent deployments require deep collaboration with customers → implementations need to be customer facing\n* Every company is shipping features faster → implementations are getting more complex\n\n## 👁️ What it looks like today\n\nWhile sales has a CRM, support has a helpdesk and customer success has a CSP, implementation teams are still onboarding customers using generic project management tools and spreadsheets that are siloed. The result?\n\n* Onboarding processes aren’t repeatable\n* Customers don’t know where implementations stand\n* Teams are spending 6+ hours a week manually chasing customers\n* Go-live delays are getting caught too late\n\n**As companies scale, teams are spread thin, implementation quality drops further, and churn increases rapidly.**\n\n![uploaded image](/media/?type=post&id=99567&key=user_uploads/737853/5992809d-3af3-4c53-92c7-1b6a53efe640)\n\n\n## 💡 How Sero fixes this\n\nSero is the **system-of-action** for implementation teams, supercharged by agents:\n\n* **Project Execution**: Adaptive templates turn customer requirements into tailored project plans, so every implementation starts perfectly. Agents keep tasks on track and flag at-risk projects before it's too late.\n* **Customer Collaboration**: A branded customer portal replaces messy email threads. Our accountability agent chases customers for you, so nothing stalls.\n* **Resourcing & Utilization**: Forecast team capacity against future demand to stay ahead of staffing gaps. AI categorization makes time tracking instant.\n\nThe result: Sero makes implementation a competitive advantage - accelerating time-to-value, delighting customers, and driving retention.\n\n## 🙏🏻 Our ask\n\nSero is growing fast. Two ways you can help:\n\n* **If you're scaling and feeling the pain of implementations,** whether it's go-live delays, chasing customers, or inconsistent onboarding, let’s chat! You can book a call here: .\n* **If you know any implementation, onboarding or professional services leaders** — we'd really appreciate an intro. You can email me at [jai@sero.so](mailto:jai@sero.so) with their details and I’ll send across an email that’s easy to forward!", "url": "https://www.ycombinator.com/launches/Ptv-sero-intelligent-customer-implementation-platform-for-b2b", "votes": 15, "created_at": "2026-04-08T15:27:16.226Z" } ] }, { "id": 26266, "name": "Onboard.io", "slug": "onboard-io", "former_names": [ "Onboard Software", "Inc", "Onboard.io", "Onboard Software", "Inc" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/e83f60ab02d8e0f4aca16aeb97ffa47a2a169318.png", "website": "https://onboard.io", "all_locations": "Detroit, MI, USA; Remote", "long_description": "Onboard is a SaaS which automates & streamlines the customer onboarding & implementation process. Easily create dynamic launch plans (customized per customer), which are collaborative with clients and visible to all stakeholders. 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If I can help, reach out — if not, I probably know someone who can.", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/stevensonwilliaml/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/1804c80b357d24631dbeb7d983a1058a4c9f1a02.jpg" } ], "jobs": [], "news": [], "launches": [] }, { "id": 26876, "name": "Zoltar Labs", "slug": "zoltar-labs", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/8c6e0f60f05c93e4aa70e811f7fa2df38afbb600.png", "website": "https://www.zoltarlabs.com/", "all_locations": "New York City, NY, USA; Mountain View, CA, USA", "long_description": "", "one_liner": "AI-assisted CX tool built with your knowledge.", "team_size": 9, "industry": "B2B", "subindustry": "B2B", "launched_at": 1655313874, "tags": [ "SaaS", "Customer Success", "Customer Support", "Enterprise Software" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2022", "status": "Inactive", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/zoltar-labs", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2022/zoltar-labs.json", "year_founded": 2021, "city": "New York City", "country": "US", "linkedin_url": "https://www.linkedin.com/company/zoltar-labs", "x_url": "https://twitter.com/ZoltarLabs", "fb_url": null, "cb_url": "https://www.crunchbase.com/organization/zoltar-labs", "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/8c6e0f60f05c93e4aa70e811f7fa2df38afbb600.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 849908, "full_name": "Jensen Kuo", "title": "Founder/CEO", "founder_bio": "Co-Founder and CEO at Zoltar Labs. Previously engineering @LinkedIn and @Yelp. Cornell CS Alum.", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/jensenkuo/", "x_url": "https://twitter.com/jensiepoo", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/0799a75c6f296b1fa6fa404afaae84abc6b3de26.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 64209, "title": "🚀 Zoltar | AI-assisted CX tool built with your knowledge. ⚡️", "tagline": "🧗 On a mission to reimagine CX operations", "body": "Hey Fam 👋\n\nJensen and James from [@Zoltar Labs](https://ycombinator.com/companies/zoltar-labs) here! Zoltar is the most efficient way for CX teams to handle support requests through AI-powered automation.⚡️\n\n---\n\n**What is Zoltar 💡**\n\nZoltar is an AI system trained to handle customer support requests with actions from a company's APIs. Examples of use cases include: 1) helping e-commerce marketplaces automate customer requests to process an item exchange or track order status, 2) helping freight marketplaces automate customer requests to change a delivery address. \n\nZoltar can be deployed across different support channels including live chats and emails, and is integrated with Intercom / Zendesk / Salesforce / Kustomer so companies can leverage existing systems to resolve user issues more efficiently. \n\n**Who is This For 👶**\n\nCompanies that spend extra time and headcount to process repetitive customer requests, such as:\n\n* ✍️ Tracking orders or returns/refunds\n* ❓Questions related to canceling orders, user accounts being blocked, reactivating user subscriptions, etc\n* Any other repetitive inquiries that your reps are faced with\n\n---\n\n**Why We Built This 😷**\n\nWhen customers contact support, they expect resolution right then and there.\n\nMost AI tools / chatbots on the market today are limited to extracting and presenting information to customers, and cannot offer direct resolutions to customer problems. That means something as simple as changing details about a purchase (in the case of e-commerce, for example) still requires a human rep to resolve. We believe there is a much more efficient way to serve customers.\n\nUnlike common AI chatbots, Zoltar takes action on your customers’ queries with the appropriate API calls, alleviating support reps from manually processing customer requests or performing repetitive tasks.\n\n---\n\n**We’d Love to Hear From You** 🤝\n\nEmail us at [jensen@zoltarlabs.com](https://mailto:jensen@zoltarlabs.com) or [james@zoltarlabs.com](https://mailto:james@zoltarlabs.com) if…\n\n* You are a founder/business owner looking to automate customer tasks that were traditionally done manually \n* You are a COO/CTO/customer ops/customer support director looking to increase support efficiency and reduce cost-per-contact\n\n---\n\n**Sign up for our** [**demo**](https://www.zoltarlabs.com/) **today!**", "url": "https://www.ycombinator.com/launches/Ghd-zoltar-ai-assisted-cx-tool-built-with-your-knowledge", "votes": 439, "created_at": "2022-06-30T02:36:56.264Z" } ] }, { "id": 27725, "name": "Parabolic", "slug": "parabolic", "former_names": [ "Prayogh", "Prayog" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/19e1af8a1c45eebbb38eb6d6fb3a5ea0f0096b9c.png", "website": "https://www.growparabolic.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Parabolic is an AI assistant that autodrafts ready-to-send responses for your customer support team. \r\n\r\nEquip your team with the best possible response at their fingertips.\r\n", "one_liner": "AI assistant for customer support", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1675746108, "tags": [ "Generative AI", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Inactive", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/parabolic", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/parabolic.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "", "x_url": "", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/19e1af8a1c45eebbb38eb6d6fb3a5ea0f0096b9c.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Diana Hu", "url": "https://www.ycombinator.com/people/diana-hu" }, "founders": [ { "user_id": 1085302, "full_name": "Shub Viragi", "title": "Founder", "founder_bio": "", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/sviragi/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/94a5c1016fb244e1a880c0e8afdee42aa3927492.jpg" } ], "jobs": [], "news": [], "launches": [] }, { "id": 27816, "name": "OpenSight", "slug": "opensight", "former_names": [ "FastFile" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/388789f1c6ffe4850160572101030a86b8e7bc8c.png", "website": "https://www.opensight.ai", "all_locations": "San Francisco, CA, USA; Sunnyvale, CA, USA; Remote", "long_description": "OpenSight helps companies quickly scale up their support function and resolve customers' questions much faster. With the latest advancement in LLMs, OpenSight offers accurate answers and action resolution paths resolving >70% of inbound customer inquiries. ", "one_liner": "AI-powered customer support automation for fast-growing companies", "team_size": 3, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1673668209, "tags": [ "Generative AI", "B2B", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Inactive", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/opensight", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/opensight.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/opensightai/", "x_url": "https://twitter.com/OpenSightAI", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/388789f1c6ffe4850160572101030a86b8e7bc8c.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 699631, "full_name": "Ruoni Wang", "title": "Founder/CEO", "founder_bio": "Full-stack engineer with a strong product mind. Prior to OpenSight, Ruoni built several AI/ML applications at Meta AI and is a patent author in Natural Language Processing. Now engineering @ Anima (YC W21). \n", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/ruoni-wang-090031121/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/7670c66297550bb1f169861a19ce71d3eae7ae91.jpg" }, { "user_id": 1255641, "full_name": "Jeff Huang", "title": "Founder/CTO", "founder_bio": "Former CTO @ Lunaris Trading, Volatility Strategies and Arbitrage Team Lead @ Akuna Capital", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/jhuang619/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/5e63a876057534fc1ee9abaf54595779aa26541f.jpg" }, { "user_id": 422006, "full_name": "Victoria Wan", "title": "Founder/COO", "founder_bio": "In my previous life, I worked in strategic finance for startups and public companies before becoming the first marketing hire at Pry Financials YC W21 (Acquired by Brex). Currently living in TX with my husband and our 2 Shiba Inu’s and our son.", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/vw-wan/", "x_url": "https://twitter.com/hiVickieW", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/ab08543f0f468a354e2dc72d27e9cbf434a2e16a.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 69276, "title": "OpenSight - Automate your customer support questions (and actions!)", "tagline": "AI-powered solution to automate even the hard and time-consuming customer questions and requests", "body": "Hi YC! Vickie, Jeff, and I (Ruoni) are excited to introduce [OpenSight](https://www.opensight.ai)!\n\n**_Tl;dr_**_: OpenSight is a customer support automation tool that resolves **>70% of your customers’ questions** by automating actions in addition to providing text-based responses._\n\n## **❌ The Problem**\n\nYou are a B2C SaaS, e-Commerce, Marketplace, FinTech company with tons of tickets growing every day, support is becoming really expensive and **your Intercom bot solves 30% of the tickets** after either you or your head of ops **spent hundreds of hours finding and creating examples to train the bot.** (A notable portion of which are customers who just rage quit and counted as contained)\n\n## **✨ Our Solution**\n\n### Automatic Answering Bot\n\n* Learn from your FAQ, past agent responses AND agent actions to **2-3x your current chatbot’s containment to 70 - 90%**\n* Give your customer **precise answers** to the question asked (**check out** [**this comparison**](https://www.loom.com/share/ef944404f6e74ce3a0ea756ecf57b78a) **of our answer bot vs. Stripe’s help center and doc, and try it yourself** [**here**](https://stripe-demo.opensight.ai))\n* **More than just a simple embeddings search fed into GPT** - our proprietary algorithm uses statistical modeling to adjust answer relevancy and filter out irrelevant or case-specific content to ensure vetted and up-to-date answers\n* Promptly perform the actions that your customers request when the right conditions are met\n\n### Agent Assist\n\n* Draft answers and allow agents to **perform lengthy yet repetitive actions** with **a single click**, saving up to **80% of handle time**\n* Surface the **relevant customer data** at the **right time** to give your agents confidence without cluttering their workspace with unnecessary details\n\n ![uploaded image](/media/?type=post&id=69276&key=user_uploads/699631/93ad40ec-16f6-4bca-8ca7-581efe7ac9c3)\n\n\n## **⚙️ How it works**\n\n1. An initial call to understand your needs - We **support multiple languages** and **integrations** (Zendesk, Intercom, Front, and more)\n2. Signing a data-sharing agreement for us to analyze your support data and present you with an automatability report with real backtest results using our bot and a tailored solution set\n3. 3-month pilot where we will be your consultant **customizing integrations and features just for you** and making sure we deliver on the promise; **no engineering lift from your end**\n4. An official rollout with our solution set, which will then become completely self-served\n\n## **🙏 Our ask**\n\n* If your team is overwhelmed by the number of support tickets - with > min (100+ tickets/daily, 3 customer support agents), let us help you by scheduling a call with us [here](https://usemotion.com/meet/OpenSight/xvxpkhl?d=30)\n* If you believe someone you know might need our help, we’d love to be connected at [vickie@opensight.ai](mailto:vickie@opensight.ai).\n* If you like what we are building, share and upvote!\n\nThank you so much!", "url": "https://www.ycombinator.com/launches/I1M-opensight-automate-your-customer-support-questions-and-actions", "votes": 73, "created_at": "2023-02-14T16:51:24.428Z" } ] }, { "id": 27852, "name": "Frigade", "slug": "frigade", "former_names": [ "Ombord" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ebf166f7f6e8f6d186e2ea4a16a6cf16becaf7b.png", "website": "https://frigade.com", "all_locations": "San Francisco, CA, USA", "long_description": "Frigade AI is an in-app assistant that intelligently guides and onboards your users through your product. Our agent learns your product's interface, gives contextual guidance that adapts to each user, and takes actions directly on your users' behalf.\r\n\r\nLearn more at Frigade.com", "one_liner": "AI-powered product assistance for modern software teams", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1672157010, "tags": [ "SaaS", "Customer Success", "Customer Service", "AI", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/frigade", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/frigade.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/frigade", "x_url": "https://twitter.com/FrigadeHQ", "fb_url": null, "cb_url": null, "github_url": "https://github.com/FrigadeHQ", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ebf166f7f6e8f6d186e2ea4a16a6cf16becaf7b.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 123251, "full_name": "Eric Brownrout", "title": "Founder", "founder_bio": "Eric is the co-founder and CEO of Frigade. Before founding Frigade, Eric co-founded Perform, a mobile app to help runners reach their goals through a combination of AI and 1:1 human coaching. Prior to that, he worked in product management at Digit where he helped launch an AI-powered mobile banking app and at LinkedIn where he managed an intelligent communications platform for notifications and email.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/ebrownrout/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/372320b943518c5b75b9176dedc464f4cf241e83.jpg" }, { "user_id": 265839, "full_name": "Christian Mathiesen", "title": "Founder", "founder_bio": "Christian is the co-founder and CTO of Frigade. Before founding Frigade, Christian co-founded Perform, a platform to help runners reach their goals through a combination of AI and 1:1 human coaching. Prior to that, he worked in engineering at LinkedIn where he helped launch LinkedIn's Skills-based hiring products and LinkedIn's Hiring Platform.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/cmathies/", "x_url": null, "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/f1a02aca7bf268e8a6f107251cac7301fdb7d5e8.jpg" } ], "jobs": [], "news": [ { "title": "Frigade secures $2.7M in funding for React-based onboarding solution - SiliconANGLE", "url": "https://siliconangle.com/2023/07/20/frigade-secures-2-7m-funding-react-based-onboarding-solution/", "date": "Jul 20, 2023" } ], "launches": [ { "id": 114338, "title": "Frigade Assist API - give your AI agent the ability to generate in-product guides and support", "tagline": "Register Frigade as one tool and your agent can generate in-product guides on demand, or answer questions grounded in how your product actually works today.", "body": "Hi everyone, Christian and Eric here, co-founders of Frigade (W23).\n\nToday we are launching the Frigade Assist API, which levels up your own AI agent to better onboard and support your users with a single tool call.\\\n\n\n**PROBLEM**\n\nMore and more teams are building their own agents. When a user gets stuck and needs help, companies tend to go one of two ways.\n\n1. Buy a help agent (Frigade Assistant, Fin, etc.). Now you have two agents and two chatboxes, and your users cannot tell which one to use for what.\n2. Have your own agent handle it. Agents in that case usually answer out of a knowledge base or help center with basic RAG. Docs are stale or incomplete more often than not, and even when the snippet is right it puts the work back on the user, who has to read it and then figure out how to apply it in the app.\n\n**SOLUTION**\n\nWe already solved the docs problem with Frigade. Our browser agent signs in to your product with the same permissions a real user has, works through your real workflows, and maps how your product works. No manual documentation or screenshots to take. It trains again every time you ship, so it always knows the version of your product that's live.\n\nNow, with the Assist API, we can solve the two-agent problem too.\n\nThe Assist API a single tool call. Your agent calls it and gets back an answer grounded in how your product behaves today, or a personalized walkthrough rendered on the page the user is already on. For most AI agent frameworks, you can add it with just these lines of code:\n\n```\nimport { frigade } from '@frigade/ai'\n \nconst frigade_guide_tool = {\n description: 'Call this tool to answer product ' +\n 'questions or guide the user through a task.',\n parameters: {\n query: {\n type: 'string',\n description: 'What the user is asking or wants to do',\n },\n },\n run: ({ query }) => frigade.assist({ query }),\n}\n \n```\n\nThe SDK forwards the call to the browser and Frigade acts on the page the user is on, highlighting the real element with the next step attached. Your agent decides when to call it and stays the only thing your user talks to.\n\nWhat you get with it:\n\n1. **Personalized in-product guides**, generated on demand. A new user gets walked through first-time setup without leaving the page. Someone stuck mid-workflow gets shown the next step instead of a link to an article.\n2. **Visibility and control for the people who own support**. Your support and product teams see who Frigade is helping and where, and can steer the output without any engineering help.\n\nWe are already working with Retell AI to extend their agent's onboarding capabilities. They build agents for a living and still chose to plug in Frigade rather than build something like this themselves.\n\nThis is for teams who already own an agent and care about product adoption. And if you do not have an agent, our drop-in Frigade Assistant is still the fastest path.\n\nIf you want to give it a spin, reach out and we'll get you a demo. \n\nChristian and Eric", "url": "https://www.ycombinator.com/launches/TkA-frigade-assist-api-give-your-ai-agent-the-ability-to-generate-in-product-guides-and-support", "votes": 4, "created_at": "2026-09-08T22:26:18.625Z" }, { "id": 105121, "title": "Frigade Skills: the in-app AI agent that learns your product and acts for your users", "tagline": "Frigade learns your product by using it, then takes real actions for your users through Skills your team approves with no code.", "body": "Hi everyone, Eric and Christian here, co-founders of [Frigade](https://frigade.com) (W23).\n\nFrigade is an AI agent that lives inside your product and [guides users through it](https://frigade.com/blog/product-help-where-users-stuck). Point it at your app and it learns your UI in minutes. You don't wire anything up or write docs.\n\n**Today we're launching a major new upgrade to our agent called [Skills](https://frigade.com/features/skills).**\n\nSo far, Frigade has guided users and [answered their questions](https://frigade.com/blog/how-to-deflect-support-tickets). With Skills, it can take real actions for them too: looking things up, creating, editing, deleting.\n\nSkills are the actions Frigade figures out on its own while it trains on your product. It documents each one, your team approves it with no code from the dashboard, and from then on Frigade runs it for any user who needs it. You can still wire in your own custom tool calls with our SDK, too.\n\n\n\nIf you've used Linear's AI agent, Frigade is that as an embed: the same kind of in-app agent, dropped into your product with [one snippet](https://frigade.com/blog/walkme-alternatives-without-six-month-rollout). You get about 80% of it out of the box, with no eng work required.\n\n**How it works:**\n\n1. Add the snippet. Frigade starts using your product and learns it, like a new user would.\n2. It turns the actions it finds into Skills. Your team reviews and approves them, no code.\n3. Frigade runs those Skills for your users and answers their questions as they go.\n\n**Here it is running on popular products we don't embed in.**\n\nWe just pointed it at each one and let it learn to see how it performed:\n\n* [Jira](https://demo.frigade.com/?skill=jira)\n* [Spotify](https://demo.frigade.com/?skill=spotify)\n* [Hacker News](https://demo.frigade.com/?skill=hackernews)\n\n**Frigade is best for:**\n\n* Teams drowning in \"how do I...\" tickets\n* CS teams who want [onboarding](https://productonboarding.com/articles/what-is-product-onboarding) to happen without a call\n* Product teams who want every feature to be [self-serve](https://productonboarding.com/examples)\n* Anyone with a complex product or non-technical users who keep getting stuck\n\nMany teams are also building their own agents in-house. If that's you, we're launching the Frigade API soon so you can add our generative assistance capabilities into your agent. More on that soon.\n\nIf your product's complex or your users aren't super technical, we'd love to show you what Frigade does on your actual app. Send us a note, or book a demo at [frigade.com](http://frigade.com).\n\nEric & Christian\n\n![uploaded image](/media/?type=post&id=105121&key=user_uploads/123251/18d6ac08-4814-47bc-b966-4268a0da843a)\n\n", "url": "https://www.ycombinator.com/launches/RLV-frigade-skills-the-in-app-ai-agent-that-learns-your-product-and-acts-for-your-users", "votes": 9, "created_at": "2026-07-09T17:34:23.119Z" }, { "id": 95912, "title": "Frigade: Product onboarding that builds itself", "tagline": "The help center is dead. Your product is the teacher now.", "body": "Hey everyone, we are Eric and Christian, founders of [Frigade](https://frigade.com).\n\n**TL;DR:** Frigade automatically learns your product and provides expert, in-product assistance to users. Now with Suggestions, Frigade can proactively teach your users in the context of the product itself.\n\nhttps://youtu.be/FhHSj8YpR2U\n\n# **🔴 The problem**\n\nMany users never see the best parts of a product. Teams try to fix this but run into the same issues:\n\n* Onboarding flows take too long to build\n* Feature tours get stale as the product changes\n* Users ignore help docs :( \n* Customer Success loses hours teaching users on Zoom\n* Product teams rely on outdated screenshots, Looms, and Slack to explain the product\n\nIn-product guidance should be easy to create and maintain, but today it is neither.\n\n# **🟢 The solution**\n\nFrigade automatically learns your product by using it, and Suggestions create guidance directly inside your product from simple prompts.\n\n![uploaded image](/media/?type=post&id=95912&key=user_uploads/123251/af21223e-4d69-40f8-9cc3-c34827827206)\n\nWrite what you want users to learn:\n\n“Show users how to use the new Calendar view in the Sales tab. Walk users through the key features.”\n\nFrigade understands the latest version of your product and generates the experience directly from that context. You do not need a help center, articles, or any existing documentation for Frigade to work. It learns directly from the product itself.\n\nNo user flows. No element targeting. Nothing to wire up.\n\nYou can create:\n\n* Onboarding for new signups\n* Guided tours for new features\n* Help for confusing parts of the UI\n* Workflows for power users\n* Role or plan specific nudges\n* Contextual support at the right moment\n\nEverything runs inside your real product and stays accurate as it evolves, without depending on any external help documentation or content.\n\n# **🧪 Preview, refine, publish**\n\nInstantly preview Suggestions to watch the experience run in your product. Tweak the prompt to adjust the tone or structure. Choose who should see it and publish. Users will see it at the right moment and can launch the experience instantly.\n\n# **🧵 Who is using it today**\n\nTeams across SaaS, AI, fintech, marketplaces, and more use Frigade to:\n\n* Onboard users without a human in the loop\n* Increase feature adoption\n* Reduce support tickets\n* Walk customers through complex workflows\n* Educate users inside the product rather than sending them elsewhere\n\n# **🚀 Try it out**\n\nFrigade Suggestions are live today. Create your first in-product experience from a single prompt [**https://frigade.com**](https://frigade.com)\n\nWe’d love your feedback or questions: [founders@frigade.com](mailto:founders@frigade.com)", "url": "https://www.ycombinator.com/launches/Owy-frigade-product-onboarding-that-builds-itself", "votes": 28, "created_at": "2025-12-02T15:44:08.899Z" }, { "id": 92353, "title": "Frigade AI: In-app support agent that adapts to your product automatically", "tagline": "Frigade AI uses your product to learn how it actually works, then guides users with live, step-by-step support directly inside the UI—right when they need it.", "body": "**TL;DR: Frigade AI** is an in-app agent that keeps users moving forward with contextual, real-time guidance. It can generate step-by-step tutorials for complex workflows, highlight relevant features at the right moment, and even take actions directly on users' behalf to eliminate friction. Unlike traditional chatbots that rely on outdated help center documents, Frigade AI learns your product by actually using it and automatically adapts to every product update without any work from your team.\n\n📅 Book a demo → [calendar](https://cal.com/forms/ed0e923f-6f00-4191-a08f-7bebba6636b6)\n\nhttps://www.youtube.com/watch?v=8SjL4OfPs3I\n\n### **The Problem**\n\nMost onboarding tools assume users follow a perfect path. They don’t. Users skip steps, explore features early, and ask questions that don't fit your predefined paths.\n\nSupport teams can’t scale to handle every question. Engineering teams don’t have time to build and maintain hardcoded walkthroughs. And most AI chatbots fall short, offering generic responses based on outdated help center docs. \n\nWhat users actually need is guidance **in real time**, **in context**, and **on demand**. Not just during sign-up, but throughout their entire journey.\n\n### **The Solution**\n\nToday, we’re officially launching [**Frigade AI**](http://frigade.ai), a fully integrated agent that lives inside your product and helps users get personalized support instantly. \n\nUnlike traditional chatbots, Frigade AI learns your product by actually _using_ it. It explores your interface, navigates your workflows, reads your documentation, and builds a working model of how your product functions. Just like a real user would.\n\nThe goal? **Help users succeed from their first session** and keep them unblocked at every step.\n\nIt works alongside everything you’ve already built, like checklists, tours, help centers, and fills in the gaps with real-time support when your users need it most. Frigade AI:\n\n* **Unblocks users instantly** with dynamic step-by-step guides for any workflow\n* **Eliminates friction** by taking product actions directly for users\n* **Answers open-ended questions** with contextual product support\n* **Escalates seamlessly** to Zendesk, Intercom, and other live support tools\n* **Gets running in under an hour** with minimal engineering effort\n* **Stays current automatically** as your product evolves\n\nhttps://www.youtube.com/watch?v=usspoSsWIb4 \n\nThe result is an AI agent that **turns every user into a power user,** removing confusion and guiding users to success.\n\n### **See It in Action**\n\nIf you're building a web app and want to better support users at scale, without scaling your existing support team, we’d love to show you what we’re working on. \n\n🔗 Check out our website at [https://](https://frigade.ai)[frigade.ai](http://frigade.ai)\\[\\\n\\](https://frigade.ai) 📅 Book a demo → [calendar](https://cal.com/forms/ed0e923f-6f00-4191-a08f-7bebba6636b6)\n\n![uploaded image](/media/?type=post&id=92353&key=user_uploads/123251/ef0698cc-01a2-4f96-97e6-f0c2a151ec6e)\n\n", "url": "https://www.ycombinator.com/launches/O1Z-frigade-ai-in-app-support-agent-that-adapts-to-your-product-automatically", "votes": 17, "created_at": "2025-07-22T15:51:42.115Z" }, { "id": 85509, "title": "Trench: Open Source Analytics Infrastructure 🌊", "tagline": "Fast and scalable. No bloat. GDPR compliant. Powered by ClickHouse and Kafka.", "body": "Hey everyone! We’re Christian and Eric from Frigade. [Trench](https://trench.dev) is open source analytics infrastructure for tracking events, identifying users, and querying data in real time.\n\nIt’s built on top of ClickHouse and Kafka for speed and scale, and it can be deployed with a single production-ready Docker image. Trench is a major part of Frigade’s infrastructure and powers our own in-product analytics and user targeting for millions of end users.\n\nThe code is MIT-licensed at . We just launched, and Trench gained over 1,000 GitHub stars ⭐ in less than a week.\n\n![uploaded image](/media/?type=post&id=85509&key=user_uploads/123251/443f6361-9b1a-45d5-921e-e79504ebdcea)\n\n# **Demo:**\n\nCheck out our open source demo to see how to build your own version of a Google Analytics dashboard powered by Trench in less than 15 minutes.\n\n\n\n![uploaded image](/media/?type=post&id=85509&key=user_uploads/123251/049bc7b3-bd4a-4038-8128-faa2a8e2cc67)\n\n# **🚨 The Problem: Postgres doesn't scale for tracking and querying millions of events at scale**\n\nAs we’ve scaled [Frigade](https://frigade.com) to millions of end users, our Postgres table we used for event tracking was quickly ballooning in cost and becoming a performance bottleneck. Many companies run into the same problem as us (e.g. [Stripe](https://brandur.org/fragments/events), [Heroku](https://brandur.org/fragments/events)). \\\nEngineers start by adding a basic events table to their relational database, which works at first, but breaks down as the user base scales. It's usually the biggest table in the database, the slowest one to query, and the longest one to back up. Postgres (or MySQL for that matter) simply isn't a good solution for tracking and querying events in real time at 1M+ end users scale.\n\n# **The Solution: Fast, scalable, and affordable event tracking**\n\nWe knew we wanted to move to technologies like Kafka and ClickHouse that are purpose-built for ingesting and querying thousands of events per second. When we looked for existing solutions, all the existing OSS projects we found were either bloated with unnecessary features, UIs and spaghetti code, or simply antiquated. So we built Trench.\\\nWith Trench, we've put together a single Docker image that provides a production-ready tracking event table that scales. When we migrated our tracking table from Postgres to Trench, we saw a 42% reduction in cost to serve on our primary Postgres cluster and eliminated all lag spikes from autoscaling under high traffic. We're happy with how Trench has solved event tracking for us, and now we’re excited to share that with other teams.\n\n### **Core Features**\n\n* Compliant with the Segment tracking specifications\n* Can handle thousands of events per second on a single node\n* Query tracking data in real-time with read-after-write guarantees\n* Send data anywhere with throttled and batched webhooks\n* Single production-ready Docker image\n* Easily plugs into cloud-hosted ClickHouse/Kafka solutions\n\n### **Use cases**\n\nWhat can you build with Trench? There are many use cases:\n\n1. **Real-Time Monitoring and Alerting** – Monitor your services and get alerts through tracking custom events like errors, usage spikes, or specific user actions, and send that data anywhere with webhooks.\n2. **Event Replay and Debugging –** Capture all user interactions in real time for event replay services.\n3. **A/B Testing Platform** – Capture events from different users and groups in real time. Segment users by querying in real time and serve the right experiences to the right users.\n4. **Product Analytics for SaaS Applications** – Embed Trench into your existing SaaS product to power user audit logs or tracking scripts on your end-users' websites\n5. **Build a custom RAG AI model** – Easily query event data and give users answers in real time. LLMs are really good at writing SQL.\n\n# **Try it out and give us a star ⭐**\n\nWe hope you’ll find Trench useful if you’re facing or have ever experienced a similar problem with analytics at scale. Here are some links to get started:\n\n* Trench website: \n* Quickstart guide: \n* Github repo: \n* Product demo: ", "url": "https://www.ycombinator.com/launches/MFB-trench-open-source-analytics-infrastructure", "votes": 9, "created_at": "2024-11-12T22:22:46.640Z" }, { "id": 78903, "title": "Frigade – Growth platform for modern software teams", "tagline": "Frigade is a low-code tool for building product growth loops", "body": "# **tl;dr**\n\n[Frigade](http://frigade.com) is a low-code tool for building product growth loops. It comes with pre-built React UI components, a web app, and flexible APIs. Our customers use Frigade to build product growth experiences similar to those used by companies like [Notion](https://www.productonboarding.com/notion-feature-announcement), [Github](https://www.productonboarding.com/github-embedded-promotions?view=components), and [Mercury](https://www.productonboarding.com/mercury-new-user-onboarding).\n\n![uploaded image](/media/?type=post&id=78903&key=user_uploads/123251/7ac8ec05-e94e-4f88-93c2-561aae34289d)\n\n\\---\n\n# **Founding Story**\n\nOur team first met at LinkedIn where we built internal tooling to help accelerate company growth. Turns out many of the best companies in the valley also had large growth teams dedicated to building the same powerful tooling.\n\nThese platforms made it easier to ship new experiences with functionality like user targeting, air traffic control, state management, admin tooling, and much more.\n\nHowever, many companies lack the resources to develop this kind of tool. With Frigade, we are building the growth platform we wished we had everywhere we’ve worked since LinkedIn, and we’re making it available to all teams.\n\n\\---\n\n# **What kind of experiences can Frigade power?**\n\n* **Onboarding forms** — like Typeform, but native\n* **Product checklists** for user activation\n* **Guided tours** for feature adoption\n* **Announcements** for engagement and adoption\n* **House Ads** to nudge users toward upgrades and adoption\n* **Surveys** for user research and account enrichment\n* **Custom Flows** to power unique in-app experiences\n\n\\---\n\n![uploaded image](/media/?type=post&id=78903&key=user_uploads/123251/cc206e9a-c6cf-4e23-ade4-d1a8b60e924a)\n\n# **How does Frigade work?**\n\nFrigade combines React components, an admin dashboard, and flexible APIs to allow teams to build growth loops, faster.\n\n**React UI Components**\n\nFrigade includes a library of beautiful, pre-built React UI components based on industry best practices. Our components are fully customizable to your brand and product so they feel seamless.\n\n**Web App**\n\nFrigade’s web app helps technical and non-technical users alike with user targeting, performance metrics, user and account progress, and more. Frigade integrations help you connect tools like Mixpanel and Segment with a few clicks.\n\n**Flexible APIs**\n\nThe Frigade API is designed to give teams full control over their experience, unlike rigid no-code tools. Teams can even use our APIs to build fully custom Flows.\n\n\\---\n\n### **Our asks:**\n\n* **Sign up** for free at [frigade.com](http://frigade.com) to get started\n* **Grab a demo** with our team [here](https://cal.com/team/frigade/frigade-demo) to discuss your use cases", "url": "https://www.ycombinator.com/launches/KWd-frigade-growth-platform-for-modern-software-teams", "votes": 10, "created_at": "2024-02-29T17:52:18.262Z" }, { "id": 68103, "title": "💻 Frigade - The easiest way for developers to build product onboarding.", "tagline": "Frigade helps developers build better native onboarding and product education, faster. ", "body": "**_TL;DR_** _Frigade helps developers build best-in-class product onboarding and education_ faster. _Check us out at_ [_frigade.com_](http://frigade.com)_!_\n\n![uploaded image](/media/?type=post&id=68103&key=user_uploads/123251/acaad972-6a2d-45b3-817c-00685b328449)\n\nHello everyone! We’re [Christian](https://www.linkedin.com/in/cmathies/) and [Eric](https://www.linkedin.com/in/ericbrownrout/). We’ve been working together since 2015 when we first met as interns at LinkedIn, and we’re excited to be building Frigade. Our goal at Frigade is to make it easy to build great product onboarding so developers can spend more time building their core product experiences.\n\n![uploaded image](/media/?type=post&id=68103&key=user_uploads/123251/c42721d4-9f20-4993-b0ce-cac1c7a69fe2)\n\n### **🔴 Problem: Product Onboarding is Hard**\n\nProduct onboarding is essential to customer activation and retention, but building great onboarding is difficult and time consuming. We know because we experienced this problem firsthand at our previous startup where we spent enormous amounts of time building onboarding and education for our app through trial and error. Time that could’ve been spent developing our core product offering.\n\nㅤ\n\n### **🟢 Solution: Powerful API and Open Source SDK**\n\nFrigade’s API and open source SDK take the hard work out of building and scaling great product onboarding. With Frigade, developers can:\n\n* 🛠️ Quickly build beautiful onboarding within their own app UI\n* 🔄 Ingest onboarding data from our API into their backend\n* ⚡ Make instant changes to copy, assets, and logic via API\n* 🎯 Easily build user targeting (powered by Segment, MixPanel, etc.)\n* 📚 Automatically leverage built-in industry best-practices\n\nAs a result, developers can spend less time building features for product adoption and more time building the product roadmap.\n\n![uploaded image](/media/?type=post&id=68103&key=user_uploads/123251/e768b350-e12d-4e11-976b-042f82f1def3)\n\n![uploaded image](/media/?type=post&id=68103&key=user_uploads/123251/52788266-214c-4314-a0a9-dc7d270afdde)\n\n[_Frigade SDKs_](https://github.com/FrigadeHQ) provides beautiful, extensible boilerplate for critical flows.ㅤ\n\n### **💻 Try it yourself**\n\nCheck out our [GitHub page](https://github.com/FrigadeHQ) and [website](https://frigade.com). We’re here to help! Feel free to contact us at [founders@frigade.com](mailto:founders@frigade.com) with any questions regarding implementation, feature requests, or to chat generally about your product onboarding needs. And if you’re in San Francisco, come say hey!\n\nㅤ\n\n**Thanks!**\n\nEric and Christian", "url": "https://www.ycombinator.com/launches/HiR-frigade-the-easiest-way-for-developers-to-build-product-onboarding", "votes": 35, "created_at": "2022-12-28T22:08:51.477Z" } ] }, { "id": 27923, "name": "Ariglad", "slug": "ariglad", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/aa1b49a924ad36495aa9e6b0681204fb501d869d.png", "website": "https://www.ariglad.com/", "all_locations": "Vancouver, BC, Canada; Remote", "long_description": "Founded in Vancouver, British Columbia, Ariglad The first AI platform that integrates with support channels and release notes to auto-maintain your knowledge base. Ariglad suggests new articles, updates existing ones, detects duplicates, and merges them. Basically, it puts your knowledge base maintenance on auto-pilot.\r\n\r\nThis is led by Co-Founders Sophie and Ali. They are both completely obsessed with this problem and their customers, who have partnered with Ariglad to become immensely more efficient.", "one_liner": "Knowledge base maintenance on auto-pilot", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1668613882, "tags": [ "AI-Enhanced Learning", "B2B", "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "Canada", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/ariglad", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/ariglad.json", "year_founded": null, "city": "Vancouver", "country": "CA", "linkedin_url": "https://www.linkedin.com/company/ariglad/?viewAsMember=true", "x_url": "https://twitter.com/arigladapp", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/aa1b49a924ad36495aa9e6b0681204fb501d869d.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/5b65a18b9aa8f1972d4e5f2d5e2148c8ac82e91a.png" ], "primary_partner": { "name": "Aaron Epstein", "url": "https://www.ycombinator.com/people/aaron-epstein" }, "founders": [ { "user_id": 481460, "full_name": "Sophie Wyne", "title": "Founder", "founder_bio": "Worked in a few different industries before falling for tech (such as the US Department of State, Big Pharma, etc.) and worked as a CSM in cybersecurity, primarily with Fortune 1000 CIOs. ", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/sophie-wyne-0539aaa3/", "x_url": "https://twitter.com/Sophie_wyne_", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/74c115b4482b9449bacab0fe276760ae65c96be3.jpg" }, { "user_id": 582057, "full_name": "Ali Avci", "title": "Founder", "founder_bio": "CTO and co-founder who built AI-powered knowledge management and HR/IT help desk products from zero to enterprise adoption. Expertise in LLM pipelines, enterprise integrations, and security & compliance, including SOC 2 and GDPR. Previously built products across healthcare technology, computer vision, and enterprise HR case management.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/aiavci", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/bf02786de3f787268938c6d8c72c2f984569f71a.jpg" } ], "jobs": [], "news": [ { "title": "Ariglad raises $1.3 million to help HR teams communicate better, fulfill ticket systems | BetaKit", "url": "https://betakit.com/ariglad-raises-1-3-million-to-help-hr-teams-communicate-better-fulfill-ticket-systems/", "date": "Apr 12, 2023" } ], "launches": [] }, { "id": 27982, "name": "Clueso", "slug": "clueso", "former_names": [ "Desklamp" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/8bb9d01e5193ccdd98bfdf1cea08fb2ede901fe5.png", "website": "https://clueso.io", "all_locations": "Bengaluru, KA, India", "long_description": "Clueso is the fastest and easiest way for companies to generate high-quality instructional videos and documentation, ideal for customer education/onboarding and employee training. Our AI transforms simple screen-recordings into studio-quality videos and step-by-step documentation in minutes.", "one_liner": "Create beautiful videos & docs for any product or process in minutes", "team_size": 25, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1677925658, "tags": [ "Generative AI", "SaaS", "B2B", "Customer Success", "Enterprise" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "India", "South Asia" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/clueso", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/clueso.json", "year_founded": 2023, "city": "Bengaluru", "country": "IN", "linkedin_url": "https://www.linkedin.com/company/clueso", "x_url": "https://twitter.com/_Clueso", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/8bb9d01e5193ccdd98bfdf1cea08fb2ede901fe5.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/a318105dbc08033ac97808c00731b2717e956ee9.png", "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/9db2d83d735ac0f971891d671b741aa026fed056.png" ], "primary_partner": { "name": "Brad Flora", "url": "https://www.ycombinator.com/people/brad-flora" }, "founders": [ { "user_id": 1159730, "full_name": "Akash Anand", "title": "Founder", "founder_bio": "Co-founder & CEO at Clueso. \nAI to automate video creation for marketing, support, sales, and training teams. ", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/theakashanand/", "x_url": "https://twitter.com/realAkashAnand", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/a7153577a8363c9b34d410626830c013aa88ddbb.jpg" }, { "user_id": 1156693, "full_name": "Neel Balar", "title": "Founder", "founder_bio": "I'm Neel, CBO at Clueso. Prior to Clueso, I built and scaled a consumer note-taking app to 20K+ users while in college. I studied Engineering Design and Data Science at IIT Madras. I previously led Asia's most advanced student Hyperloop team, where we raised $1.1M from the Indian govt. I also represented India at the SpaceX Hyperloop Pod Competition organized by Elon Musk. ", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/neelbalar7/", "x_url": "https://twitter.com/BalarNeel", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/c208d0c8a14f7da8da25a572bf83947c740cc12a.jpg" }, { "user_id": 1156437, "full_name": "Prajwal Prakash", "title": "Founder", "founder_bio": "I'm Prajwal, co-founder at CTO at Clueso. I'm a Bangalorean and a recent (2022) CS grad from IIT Madras where I graduated top of my batch. I've always loved building products (previously made Desklamp, a consumer notetaking app) and working with nascent technologies (interned at Adobe AI, co-founded a quantum machine learning group in college). When I'm not thinking about tech, I write stand up sets.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/prajwalprakash2000/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/3e228947a894dc4c36a882b59bb9d09b487d332d.jpg" } ], "jobs": [], "news": [ { "title": "Business video automation startup Clueso raises $10M to kill off manual production processes", "url": "https://siliconangle.com/2026/10/13/business-video-automation-startup-clueso-raises-10m-to-kill-off-manual-production-processes/", "date": "Oct 13, 2026" }, { "title": "Announcing our $1.4M seed funding | Clueso", "url": "https://www.clueso.io/blog-posts/announcing-our-seed-funding", "date": "Apr 23, 2024" } ], "launches": [ { "id": 106963, "title": "Clueso Agents: Ship product videos automatically, whenever you ship features.", "tagline": "Launch videos, product demos, help tutorials, and more - all created automatically with every release.", "body": "Every new feature needs a launch video, help tutorial, sales demo, and more such content.\n\nClueso Agents automate the entire video production pipeline. From generating screen recordings of your product to voiceovers, motion graphics, and visuals that match your brand style.\n\nWith Clueso Agents, your content team can ship as fast as your engineering team does.\n\n[**https://youtu.be/2rio5VoUUV8**](https://youtu.be/2rio5VoUUV8)\n\n**🔴 The Problem**\n\nVideos are the best way to communicate your product’s value.\n\nBut they’re still created manually. For every new feature, your content team has to figure out what’s new, screen record the product, and edit the video with motion graphics and animations.\n\nThe result is a permanent backlog. By the time content is ready, the product has already moved on.\n\nTools like Loom and Screen Studio help you move faster, but only by compromising on quality.\n\n**🟢 The Solution**\n\nInstead of manually producing every video, let Clueso Agents ([**clueso.io/agents**](http://clueso.io/agents)) handle the entire production pipeline.\n\nHere's how it works:\n\n1. **Connect your product:** Give Clueso login credentials to your product or connect with GitHub, and provide one reference video that represents your brand style.\n2. **Every release becomes a trigger:** Clueso understands what changed and creates production plans for new features. It can also identify outdated videos in your existing library.\n3. **Our agent screen-records your product:** It logs into your product, navigates through the workflows, and captures polished screen recordings of the features you want to show. Fully autonomously.\n4. **AI handles the entire edit:** Along with the recordings, Clueso generates the voiceover, beautiful motion graphics, zooms and visual effects, captions, music, and applies your brand style.\n\nYou can also build workflows in Claude with the Clueso MCP, so video creation becomes just another step in your existing automations.\n\n**Why we're building this**\n\nOver the last two years, we built an AI video editor for product videos. Along the way, after working with 1,000+ SaaS companies, we realized editing wasn’t the only bottleneck.\n\nThe hard part was understanding what changed in the product, figuring out what to show in the demo, recording it cleanly, and keeping an entire video library up to date as the product evolved.\n\nWe’ve now replaced our recording extension with a browser agent that captures the recordings for you.\n\nOne customer recently rolled out a complete UI redesign that left nearly 700 videos out of date. With Clueso Agents, they refreshed the entire library in days instead of months.\n\nTo learn more and get started for free, book a demo with us at clueso.io/agents.\n\nWe can’t wait to show you agents in action!", "url": "https://www.ycombinator.com/launches/RpD-clueso-agents-ship-product-videos-automatically-whenever-you-ship-features", "votes": 15, "created_at": "2026-07-22T17:57:25.874Z" }, { "id": 95851, "title": "Clueso: Product Videos in Minutes with AI", "tagline": "Your product ships fast. Your videos should too.", "body": "Hey all, we’re [Akash](https://www.linkedin.com/in/theakashanand/), [Prajwal](https://www.linkedin.com/in/prajwalprakash2000/), and [Neel](https://www.linkedin.com/in/neelbalar7/) from Clueso!\n\n**TL;DR:** Introducing Clueso – AI that turns any rough screen recording, document, or slide deck into a stunning video in minutes.\n\nhttps://youtu.be/OlOVMA06tpA\n\n## 🔴 The Problem\n\nOrganizations today need to produce more videos than ever, for a variety of use cases:\n\n* product demos\n* marketing and feature launches\n* customer onboarding\n* internal training\n* sales enablement\n* product, process, and workflow training\n\n… and so much more.\n\nBut creating these videos is time-consuming and requires specialized skills. And despite all the effort, engagement is usually low.\n\n## 🟢 The Solution\n\nClueso solves this. Our AI turns any rough screen recording, document, or slide deck into a stunning video in minutes.\n\nNo design skills required.\n\n![uploaded image](/media/?type=post&id=95851&key=user_uploads/1159730/9a6519b7-57f7-498c-ba0d-ab1ea1a07e1d)\n\nClueso can **write** your video’s script, add a studio-quality **voiceover**, and auto-generate visual **effects**, transitions, branding, and captions – all while giving you full editing control.\n\nIt can even **translate** your videos into 50+ languages with one click.\n\nWith this launch, we’re also introducing a suite of AI-first tools to **automate** the most time-consuming parts of the video editing process.\n\nWith a single prompt, Clueso can now:\n\n* **break down long recordings** like sales calls, webinars, or internal training calls, into bite-sized, polished videos\n* **generate** entire videos from documents and slide decks\n* **blur out** sensitive customer data from your screen recordings\n* create videos that match your brand or any design from our growing **template** library\n* generate **step-by-step docs** & SOPs from any screen recording\n\nMultiple teams at 1,000+ startups and enterprises already use Clueso for a variety of use cases.\n\nSign up today for free at [clueso.io](http://clueso.io)!", "url": "https://www.ycombinator.com/launches/Ovz-clueso-product-videos-in-minutes-with-ai", "votes": 176, "created_at": "2025-12-01T08:07:54.511Z" }, { "id": 76665, "title": "Clueso: AI-powered product videos and documentation in minutes", "tagline": "Screen recording -> how-to articles crafted by AI and studio-quality videos with AI voiceovers ", "body": "### **TL;DR:**\n\n> Clueso helps teams create stunning product documentation in a fraction of the time.  Our tool converts simple screen recordings into comprehensive articles and kickass product videos. \n>\n> Clueso articles are crafted by AI and come with beautiful GIFs. \n>\n> To generate videos, Clueso lets you edit your script and swap your audio-track with a professional, natural-sounding AI voiceover. Videos also come with zoom- in effects, thumbnails, and custom branding – everything you need for a great video without any of the effort.\n\nHi everyone! We are Akash, Prajwal, and Neel, the team behind [Clueso](https://clueso.io/).\n\n## **🔴 The Problem**\n\nHigh quality educational content on products and processes isn’t a nice-to-have: it's a necessity. From knowledge base articles and feature launch videos to internal SOPs and employee training material, there's a constant need for videos and articles in any organization. \n\nBut creating this content is time-consuming and expensive:\n\n* Loom videos require several retakes to get the perfect output and, even so, don’t look professional or engaging enough.\n* If you’ve ever created documentation  for your product, you know how painful it is to capture screenshots and find the right words.\n\nAnd when a guide goes out-of-date, you need to put the same effort all over again!\n\n## **🟢 The Solution**\n\nClueso streamlines your entire workflow to create  product videos and documentation.\n\n**Creating User Guides**\n\nSimply capture a screen recording while talking through any feature or flow on your product. Clueso instantly gives you:\n\n* **Step-by-step articles:** Clueso snaps GIFs/screenshots, and AI drafts your guide automatically. No matter who captures the process, get a uniform tone across all articles. \\[[Check out a Clueso-generated article](https://www.clueso.io/features/help-articles)\\]\n\n ![uploaded image](/media/?type=post&id=76665&key=user_uploads/1156693/1bc55859-9389-4b24-a054-db1efba881ed)\n\n* **Engaging studio-quality videos:** Update transcripts on-the-fly, and regenerate your video instantly with natural-sounding AI voices. Incorporate zooming-in effects and branded intro, outro, and background elements at a single click. \\[[Watch a Clueso-generated video](https://www.clueso.io/features/video-tutorials)\\]\n\n ![uploaded image](/media/?type=post&id=76665&key=user_uploads/1156693/67d98602-2210-4f26-a668-13abd2ecd5cf)\n\n\n**Updating Content**\n\nWhen your product or process changes, simply re-record the updated flow and Clueso magically updates all related documentation. Don’t worry about swapping screenshots or explaining the same terms again. \n\n**Use Content Anywhere**\n\nContent created using Clueso can be exported anywhere or hosted on a Clueso powered help center or team workspaces.\n\n## **Our customers use us for creating…**\n\n1. how-to guides and videos for knowledge base\n2. SOPs for internal team training \n3. onboarding videos\n4. feature launch videos for landing pages and social media\n5. and sharing guides for ad-hoc customer queries\n\nBasically, anywhere you need videos or articles: Clueso has got your back.\n\n## **Our quick asks**\n\n* [Book a demo](https://calendly.com/clueso_intro/neel) with us if you want to learn more about Clueso and use it for creating product documentation, videos or a help center.\n* Refer us to anyone you know who’s on the lookout for a solution to improve their customer education or internal team training. Our inbox is always open [founders@clueso.io.](mailto:founders@clueso.io)\n* Follow us on [LinkedIn](https://www.linkedin.com/company/clueso) or [Twitter](https://twitter.com/_Clueso) for new product updates and customer education best practices.", "url": "https://www.ycombinator.com/launches/JwX-clueso-ai-powered-product-videos-and-documentation-in-minutes", "votes": 203, "created_at": "2023-12-05T06:46:46.430Z" }, { "id": 70052, "title": "🚀 Clueso : Create in-app tours that never go out-of-date", "tagline": "One screen recording → Help guides in three formats!", "body": "Hey there! We’re [Prajwal](https://www.linkedin.com/in/prajwalprakash2000), [Neel](https://www.linkedin.com/in/neelbalar7/), and [Akash](https://www.linkedin.com/in/theakashanand), and we are very excited to launch [Clueso](https://clueso.io) to all of you!\n\n**TL;DR:** Clueso helps customer success teams save time creating and maintaining help content for SaaS apps. Our product converts simple screen recordings of product features into interactive product tours and how-to guides that stay up-to-date with every product release. \n\n![uploaded image](/media/?type=post&id=70052&key=user_uploads/1159730/adc0642c-6d2c-44cd-b4e3-7e18691a78fe)\n\n### [**🔴**](https://emojipedia.org/large-red-circle/) **The Problem**\n\nUsers of SaaS apps have a hard time discovering new features and finding what they’re looking for, even on products with a well-designed UX.\n\nCreating help guides on tools like Intercom is time-consuming – you have to put together screenshots, write out instructions, and make everything look presentable. Making interactive tours is even more work.\n\nAnd what happens when you deploy new UI updates? All your hard work goes down the drain, and you have to start from scratch.\n\n### [**🟢**](https://emojipedia.org/large-green-circle/) **Our Solution**\n\nClueso lets you create help guides for product features in seconds rather than hours. Here’s how it works:\n\n**Step 1:** \n\nUse our chrome extension to capture a simple screen recording of some feature on your app. \n\n**Step 2:**\n\nThat’s it; you’re done! \n\nClueso automatically generates help guides in three formats: a document with screenshots, a video, and an interactive tour that points users to the exact buttons they need to click on your app.\n\n**Wanna see it in action?** Check out this 2-min demo: [Clueso Demo](https://www.loom.com/share/964797a5cf6c4582b5ffb5ccca662abf)\n\nTo serve all these guides to your users, **insert a single line of code** to add our help widget to your app. Your users’ experience looks something like this:\n\n![uploaded image](/media/?type=post&id=70052&key=user_uploads/1159730/182a84cf-6ce7-4f5b-aa2f-695a47b208a8)\n\n### 🤯 **But wait, there’s more!**\n\nNo more waiting for angry customers to come tell you your docs are out of date!\n\nWith every new update on your app, all guides are automatically tested. Outdated guides are flagged so that you know exactly which ones need to be reworked.\n\n### **Meet the team**\n\n![uploaded image](/media/?type=post&id=70052&key=user_uploads/1159730/f606bc26-46b2-4218-af78-465829b49618)\n\nWe’re a team of recent grads from IIT Madras. Before Clueso, our team built and scaled [Desklamp](https://desklamp.io) – a note-taking tool for students and researchers – to 2k MAU from around the world. We experienced this problem first-hand with Desklamp, where our users would repeatedly email us similar questions about how to use the product. Prajwal (middle) has a bachelor’s in Computer Science, while Neel (left) and Akash (right) have a bachelor’s in Engineering Design and a master’s in Data Science. \n\n### **Our Ask**\n\n* If you’d like to give your users an interactive way to learn your app or discover new features, reach out to us at [founders@clueso.io](mailto:founders@clueso.io) or schedule a chat with us here: [calendly link](https://calendly.com/clueso/30min?month=2023-03).\n* If you know of someone else who may be interested, especially customer success managers at seed-stage+ start-ups, we’d love an intro!", "url": "https://www.ycombinator.com/launches/IDs-clueso-create-in-app-tours-that-never-go-out-of-date", "votes": 191, "created_at": "2023-03-08T18:48:43.909Z" } ] }, { "id": 28069, "name": "Pylon", "slug": "pylon-2", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/412a6b3ef532664df77532bc5d7ae3c1233de965.png", "website": "https://usepylon.com/?utm_source=bookface&utm_medium=referral&utm_campaign=pylon-profile", "all_locations": "San Francisco, CA, USA", "long_description": "Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.\r\n\r\nUnlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.\r\n\r\nHundreds of fast-growing YC companies of all sizes like Retool, Hightouch, and Deel use Pylon to manage their customers.\r\n\r\nLearn more at usepylon.com", "one_liner": "The Agentic Support Platform purpose-built for B2B.", "team_size": 120, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1676268747, "tags": [ "B2B", "Customer Success", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Growth", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/pylon-2", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/pylon-2.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/usepylon/", "x_url": "https://twitter.com/usepylon", "fb_url": null, "cb_url": "https://www.crunchbase.com/organization/pylon-f27d", "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/412a6b3ef532664df77532bc5d7ae3c1233de965.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/3c1a6be6ba5ab16fed4f0f5ffdaf360b753b1ed0.png", "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/cef1af505bf03cf9988f72dd2f57baba89c2fcb6.png" ], "primary_partner": { "name": "Harj Taggar", "url": "https://www.ycombinator.com/people/harj-taggar" }, "founders": [ { "user_id": 356481, "full_name": "Advith Chelikani", "title": "Founder", "founder_bio": "usepylon.com", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/advith/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/de77937ca1dd1d29c9884a78c9aeafd9b0250244.jpg" }, { "user_id": 356725, "full_name": "Marty Kausas", "title": "Founder", "founder_bio": "Co-Founder & CEO of Pylon. Started coding in middle school by making websites, fell in love with software through high school robotics, and fell in love with building products through hackathons in college. ", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/martykausas", "x_url": "https://x.com/marty_kausas", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/b7d36944193033aae796bdf596af68df61eb1cd1.jpg" }, { "user_id": 1213481, "full_name": "Robert Eng", "title": "Founder", "founder_bio": "", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/robert-eng/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/62d23287918d4e2b22e342d0bd1fb17b76eb1e9d.jpg" } ], "jobs": [ { "id": 61398, "title": "Senior Software Engineer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/JI8K5Du-senior-software-engineer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $210K", "equity_range": "0.12% - 0.20%", "experience": "1+ years", "visa": "US citizen/visa only", "skills": [ "Go", "GraphQL", "React" ] }, { "id": 77880, "title": "Product Designer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/A6bx1Qy-product-designer", "location": "San Francisco", "type": "Full-time", "role": "Design", "role_type": "Web design", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77882, "title": "Customer Success Manager", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/g3dqOHE-customer-success-manager", "location": "San Francisco", "type": "Full-time", "role": "Support", "role_type": null, "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77883, "title": "Software Engineer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/LNx6BqV-software-engineer", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77887, "title": "Product Support Engineer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/Vv1Yzit-product-support-engineer", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77888, "title": "SDR Manager", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/h8uGW8K-sdr-manager", "location": "San Francisco", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$215K - $250K", "equity_range": "", "experience": "1+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 77889, "title": "Product Manager (Multiple Openings)", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/9QK2mkQ-product-manager-multiple-openings", "location": "San Francisco", "type": "Full-time", "role": "Product", "role_type": null, "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77909, "title": "Account Executive", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/7O7T8qv-account-executive", "location": "San Francisco / New York, NY, US", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$250K - $300K", "equity_range": "", "experience": "1+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 89678, "title": "Software Engineer (AI Agents)", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/UF8GkYn-software-engineer-ai-agents", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 89679, "title": "Software Engineer (AI Infra)", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/lzXS3KK-software-engineer-ai-infra", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 89682, "title": "Enterprise Account Executive", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/HyTtyyB-enterprise-account-executive", "location": "San Francisco / New York, NY, US", "type": "Full-time", "role": "Sales", "role_type": null, "salary_range": "$300K - $350K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 89683, "title": "Software Engineer, Security", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/SGRczKA-software-engineer-security", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 89698, "title": "Software Engineer, Security", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/4jOB36N-software-engineer-security", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 89704, "title": "Visual Product Designer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/pHQn2lj-visual-product-designer", "location": "San Francisco", "type": "Full-time", "role": "Design", "role_type": "Web design", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] } ], "news": [ { "title": "Rebuilding Customer Support for the AI Era", "url": "https://www.youtube.com/watch?v=XcI5IMLEAaE", "date": "Feb 24, 2026" }, { "title": "Pylon Raises $31M in Series B Funding", "url": "https://www.finsmes.com/2025/08/pylon-raises-31m-in-series-b-funding.html", "date": "Aug 22, 2025" }, { "title": "Pylon lands $17M investment to build a full service B2B customer service platform | TechCrunch", "url": "https://techcrunch.com/2024/08/28/pylon-lands-17m-investment-to-build-a-full-service-b2b-customer-service-platform/", "date": "Aug 28, 2024" }, { "title": "Pylon wants to make it easier to manage B2B conversations in Slack | TechCrunch", "url": "https://techcrunch.com/2023/07/11/pylon-wants-to-make-it-easier-to-manage-b2b-conversations-in-slack/", "date": "Jul 11, 2023" } ], "launches": [] }, { "id": 28111, "name": "Berry", "slug": "berry", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/59005c33d3a0d40259f58fdc4a12bc21a5d29d73.png", "website": "https://berryai.com/", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Berry offers an AI CSM that scales customer success for SaaS companies.\r\n\r\nEvery post-sales organization faces the challenge of scaling customer success without having to hire more. Berry combines the best of the two worlds - taking the white-glove onboarding experience and offering it at scale. \r\n\r\nOur AI CSM onboards, trains and grows accounts for you non-stop. It’s a 10x hire to your team - at a fraction of the cost.", "one_liner": "Scale customer success and onboarding with AI ", "team_size": 8, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1673362428, "tags": [ "Generative AI", "Customer Success", "AI", "Conversational AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/berry", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/berry.json", "year_founded": 2023, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/berryhq/", "x_url": "https://twitter.com/berryapphq", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/59005c33d3a0d40259f58fdc4a12bc21a5d29d73.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 161367, "full_name": "Ann Chan", "title": "Founder", "founder_bio": "Ann Chan is the Co-founder & CPO of Berry. Prior to Berry, Ann drove Facebook’s user growth and was one of the first PMs that helped launched Meta's first smart AR glasses. She previously co-founded a grocery e-commerce startup and started her career as a UX designer. \n\nOriginally from Hong Kong, Ann studied Economics at University College London, before moving to the bay area. ", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/annchanyt", "x_url": "https://twitter.com/annchanyt", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/eb926ae32146f404d3ea1f477e314970dc78d5c4.jpg" } ], "jobs": [ { "id": 67226, "title": "Founding Full Stack Engineer - LLM, Applied AI (no prior LLM experience required)", "url": "https://www.ycombinator.com/companies/berry/jobs/zyTnhbD-founding-full-stack-engineer-llm-applied-ai-no-prior-llm-experience-required", "location": "Remote", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$50K - $85K", "equity_range": "0.10% - 1.00%", "experience": "6+ years", "visa": "US citizenship/visa not required", "skills": [ "Python", "TypeScript", "Machine Learning" ] } ], "news": [], "launches": [] }, { "id": 29283, "name": "Wavelength", "slug": "wavelength", "former_names": [ "Assembly" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/db2155f0e58d43be7fbf11024f78067345664004.png", "website": "https://wavelength.cx/", "all_locations": "San Francisco, CA, USA", "long_description": "The AI-native Customer Intelligence Platform purpose built for post sales teams.\r\nWavelength brings your entire customer data stack into one place - with powerful AI agents that uncover important signals and act instantly", "one_liner": "Build Magical Customer Experiences", "team_size": 3, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1703119093, "tags": [ "B2B", "Productivity", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/wavelength", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2024/wavelength.json", "year_founded": 2023, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/wavelengthcx/", "x_url": "", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/db2155f0e58d43be7fbf11024f78067345664004.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 1541225, "full_name": "Pranav Mallampalli", "title": "Founder", "founder_bio": "Co-founder of Assembly, Cal Grad, and SF foodie", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/pranavmallampalli/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/05911a85f5205dbdce9337dfc22f70c3ac7640d3.jpg" }, { "user_id": 1634801, "full_name": "Deepali Jain", "title": "Founder", "founder_bio": "Co-founder of Assembly. Studied Electrical Engineering & Computer Science at UC Berkeley. \n\n", "is_active": true, "linkedin_url": "https://linkedin.com/in/deepalijain1", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/ddbba7a3998dec3ccf810fe54d62f4247aaeb8b3.jpg" } ], "jobs": [ { "id": 80203, "title": "Founding Software Engineer", "url": "https://www.ycombinator.com/companies/wavelength/jobs/nCAMc5B-founding-software-engineer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$120K - $160K", "equity_range": "0.20% - 0.70%", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 82764, "title": "Founding Software Engineer (Remote)", "url": "https://www.ycombinator.com/companies/wavelength/jobs/6goKR1I-founding-software-engineer-remote", "location": "IN / Remote (IN)", "type": "Contract", "role": "Engineering", "role_type": "Full stack", "salary_range": "$30K - $50K", "equity_range": "", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [ "Go", "PostgreSQL", "React", "TypeScript" ] } ], "news": [], "launches": [] }, { "id": 29684, "name": "Parahelp", "slug": "parahelp", "former_names": [ "Sam" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/4d8bd41bea120a97058cce60e2d04af90f42a4c8.png", "website": "https://parahelp.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Build and run an AI support agent that resolves even your most complex tickets end-to-end.\r\n\r\nIf a tool has an API, you can securely connect it to your agent - just by chatting with Parahelp. For example, you can connect Stripe so your agent can resolve billing questions and refund requests.", "one_liner": "Build an AI support agent that securely uses all your tools", "team_size": 11, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1720219864, "tags": [ "Customer Success", "Customer Service", "Customer Support", "AI", "Conversational AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Growth", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/parahelp", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2024/parahelp.json", "year_founded": 2024, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/parahelp-ai", "x_url": "https://x.com/parahelp_ai", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/4d8bd41bea120a97058cce60e2d04af90f42a4c8.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Jared Friedman", "url": "https://www.ycombinator.com/people/jared-friedman" }, "founders": [ { "user_id": 394637, "full_name": "Anker Ryhl", "title": "Founder/CEO", "founder_bio": "Co-founder of Parahelp. I began programming at 13, where I also founded my first company. Throughout high school, I built consumer apps with my also current co-founder, Mads. Now, we’re building Parahelp - The AI support agent for software companies.", "is_active": true, "linkedin_url": "https://linkedin.com/in/anker-bach-ryhl", "x_url": "https://twitter.com/ankerbachryhl", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/b1543ab674f8632f000c28d49810b1e2511131fb.jpg" }, { "user_id": 1759533, "full_name": "Mads Liechti", "title": "Founder", "founder_bio": "Co-founder of Parahelp. Throughout high school, I built 4 consumer apps with my also current co-founder, Anker. Now, we’re building Parahelp - The AI support agent for software companies.", "is_active": true, "linkedin_url": "https://linkedin.com/in/mads-lunau-liechti-a51210185", "x_url": "https://twitter.com/MadsLunau", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/15d020f44c1c7d3a888128e81494550b8ecbf8f6.jpg" } ], "jobs": [], "news": [ { "title": "Parahelp: The End-to-End AI Support Agent", "url": "https://www.youtube.com/watch?v=GciivYKTK_Q", "date": "Dec 02, 2025" } ], "launches": [ { "id": 83601, "title": "Parahelp - The AI support agent for software companies", "tagline": "Helping leading CX teams at Perplexity and Captions.", "body": "**TL;DR** - [Parahelp](https://parahelp.com/) is an AI support agent for software companies that resolves support tickets end-to-end.\n\n**For example:** When a customer requests a refund, Parahelp can automatically look up subscription details, process the refund in the payment system if eligible, and respond to the customer.\n\n![uploaded image](/media/?type=post&id=83601&key=user_uploads/1759533/af0fff3f-d445-455f-bde8-c770f1389f1f)\n\n**Problem**\n\nMost CX teams have tried a chatbot solution that didn't move the needle in production.\n\nThis is because resolving tickets end-to-end, such as billing inquiries and technical issues, requires using multiple tools to look up customer data (subscription status in RevenueCat, platform details in Retool, etc.) and execute relevant actions (process refunds in Stripe, create bug reports in Linear, etc.).\n\n**Solution**\n\nWe've built Parahelp as an AI agent that works with CX teams' existing tools to reliably resolve support tickets end-to-end in production.\n\nParahelp can be highly customized to the team’s knowledge and processes and implemented in days, not months.\n\nOur state-of-the-art agent infrastructure enables our AI support agent to:\n\n* Be human-level empathetic and engaging\n* Quickly adapt to product and company changes\n* Take actions in tools like Stripe, Retool, and Linear\n* Work directly in Intercom and Zendesk\n\n**Results**\n\nWe're already helping leading CX teams at Captions and Perplexity. Together with Captions, we’ve created a [case study](https://parahelp.com/customers/captions) about how Parahelp was resolving 46% of all their support tickets within 7 days of implementation.\n\n**Ask**\n\nWe'd love to chat if you're a software company looking to implement an AI solution for your support operations!\n\nBook a demo with us here: .\n\n![uploaded image](/media/?type=post&id=83601&key=user_uploads/1759533/0fb2454c-af68-4ddc-8a84-41447cea3628)\n\n", "url": "https://www.ycombinator.com/launches/LkP-parahelp-the-ai-support-agent-for-software-companies", "votes": 24, "created_at": "2024-08-29T20:23:26.320Z" } ] }, { "id": 29770, "name": "Intryc", "slug": "intryc", "former_names": [ "Sentify" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c7ba643e872dfb236016ba560ace56c12e3baf83.png", "website": "https://intryc.com", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Enterprises have millions of customer interactions every year but are only able to monitor less than 2-5% of those. The rest 95% is unmonitored risk across compliance, customer experience, product defects, and agent performance. With AI agents widely deployed across customer support organisations this problem increases exponentially. Every company needs a unified layer that allows them to monitor and govern all customer interactions with customer support teams, humans and AI. Intryc is building this layer. ", "one_liner": "Intryc is the unified quality assurance, governance, and training…", "team_size": 12, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1721158274, "tags": [ "Customer Success", "Analytics", "Customer Support", "Operations" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Summer 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/intryc", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2024/intryc.json", "year_founded": 2024, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/intryc/", "x_url": "https://x.com/intryc", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/c7ba643e872dfb236016ba560ace56c12e3baf83.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/082f6bf91f92e7a22be814a212f09aa1c9f6889e.png" ], "primary_partner": { "name": "Tom Blomfield", "url": "https://www.ycombinator.com/people/tom-blomfield" }, "founders": [ { "user_id": 1341483, "full_name": "Alex Marantelos", "title": "Founder/CEO", "founder_bio": "Co-founder and CEO of Intryc. Previously led Customer Success in Northern Europe for Confluent, overseeing $40M+ in ARR across strategic customers. Worked closely with Confluent's executive team to define everything that touches landing, onboarding, expanding, and renewing customers. Before that, first Enterprise Customer Success Manager in EMEA for Navan (fka TripActions) establishing the EMEA first team and presence.", "is_active": true, "linkedin_url": "https://linkedin.com/in/ioannis-alexandros-marantelos", "x_url": "https://x.com/alexmarantelos?lang=en", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/2c3a58808cfffd666793023b4f34a5b42ca09ff0.jpg" }, { "user_id": 1584551, "full_name": "George Pastakas", "title": "Founder/CPO", "founder_bio": "Co-founder and CPO of Intryc. Previously, #1 employee at Pledge (data science and engineering), led fraud detection at Revolut (ML models, algorithms and operations).", "is_active": true, "linkedin_url": "https://linkedin.com/in/georgepastakas", "x_url": "https://twitter.com/georgepastakas", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/c0a5b89af1ad0fc890f9e598de5194e4ad9f1c1c.jpg" } ], "jobs": [ { "id": 66893, "title": "Fullstack Software Engineer", "url": "https://www.ycombinator.com/companies/intryc/jobs/Lr6k3V0-fullstack-software-engineer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$140K - $180K", "equity_range": "0.20% - 0.30%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [ "Django", "Flask", "Python", "React", "TypeScript", "Data Modeling" ] }, { "id": 71752, "title": "Machine Learning Engineer", "url": "https://www.ycombinator.com/companies/intryc/jobs/39DcEk8-machine-learning-engineer", "location": "San Francisco, CA, US / Remote (US; GB; GR)", "type": "Full-time", "role": "Engineering", "role_type": "Machine learning", "salary_range": "$150K - $250K", "equity_range": "0.30% - 0.50%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [ "Amazon Web Services (AWS)", "Python", "Elasticsearch", "Deep Learning", "Chatbots" ] }, { "id": 73635, "title": "Senior Product Designer", "url": "https://www.ycombinator.com/companies/intryc/jobs/xrvcSVT-senior-product-designer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Product", "role_type": null, "salary_range": "$140K - $170K", "equity_range": "0.20% - 0.40%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [ "React", "Prototyping", "Branding", "Figma" ] }, { "id": 79518, "title": "Head of Marketing", "url": "https://www.ycombinator.com/companies/intryc/jobs/bxXF0vV-head-of-marketing", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Marketing", "role_type": null, "salary_range": "$150K - $180K", "equity_range": "0.30% - 0.70%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [ "Marketing design", "Figma" ] }, { "id": 89169, "title": "Customer Success Manager", "url": "https://www.ycombinator.com/companies/intryc/jobs/Dp2lPsH-customer-success-manager", "location": "US / Remote (US)", "type": "Full-time", "role": "Support", "role_type": null, "salary_range": "$80K - $120K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 93459, "title": "Senior Fullstack Software Engineer", "url": "https://www.ycombinator.com/companies/intryc/jobs/hJO8Wet-senior-fullstack-software-engineer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $220K", "equity_range": "0.50% - 0.70%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [ { "title": "Intryc raises $3.1M for customer service monitoring software - Tech.eu", "url": "https://tech.eu/2025/01/23/intryc-raises-3-1m-for-customer-service-monitoring-software/", "date": "Jan 23, 2025" } ], "launches": [ { "id": 94385, "title": "Intryc: AI Simulations and QA for CX Teams", "tagline": "All-in-one Quality Assurance and Training Platform for world-class CX Teams", "body": "Hi YC community!\n\nTeam Intryc (S24) here and excited to show you the second and most upgraded iteration of our product, already used by billion dollar companies like [Deel.com](http://Deel.com) and Blueground as well as hypergrowth startups like Fyxer AI and Factorial.\n\n| The Team |\n\nFor those who don’t know us yet, our team spent 8+ years in the CX space. We’ve solved support tickets, managed accounts, built cross-country/continent teams and created entire playbooks and processes of how world-class CX teams should interact and support customers across the globe in our previous employers at Revolut, Confluent, Navan, Meta, Amazon.\n\n| The Problem |\n\nCreating a culture of operational excellence, overachieving, and top performance is one of the toughest challenges every company and leadership team face.\n\nEspecially in CX, every customer interaction can make or break that customer trust and turn into a nightmare or opportunity. There’s two sides to this problem. Lack of visibility and time to action.\n\nWe solved the first half during our S24 batch when we released our AI QA tool for CX teams that allows companies to monitor up to 100% and the most important samples of their customer interactions. Moving onto the second half, CX and Learning & Development managers spend 15+ hours per week building performance improvement material, aligning resources, and ensuring agents, CSMs, and adjacent CS Ops teams are well trained and prepared. Through role plays, shadowing, piecing together training material, reiterating, and updating the relevant resources - all critical activities yet still remain highly manual, unscalable, and more often than not outdated and simplistic. 2 out of 3 customers churn after a single negative support interaction. Training and coaching is more often than not limited, reactive, time-consuming, and inconsistent.\n\n| The Solution |\n\nRealistic Simulations: Agents practise on challenging, real-life scenarios (based on past tickets) in a safe environment. Low stakes, high gains!\n\nAutomated Scoring: Every interaction is measured against your org’s policies & playbooks, with unlimited tries and clear graduation paths. No more guesswork, team members get instant and clear feedback.\n\n![uploaded image](/media/?type=post&id=94385&key=user_uploads/1341483/db13b953-549f-4336-95a6-c394e5de273b)\n\nTargeted Coaching: Managers instantly see who needs help and where, cutting wasted training time. Enough with one-size fits all, different people need help in different areas.\\\n\\\nAlways Improving: Both new joiners and seasoned agents keep up-to-date with new products or processes effortlessly.\n\n![uploaded image](/media/?type=post&id=94385&key=user_uploads/1341483/68f1a2c1-1c0f-4b44-833b-4c4533e2d3a6)\n\nContinuous monitoring and process improvement: All data points are collected in personalised dashboards and reports that create a virtuous cycle of improvement across the team while completely eliminating up to 80% of manual preparation work and continuous manual data gathering and reporting across the organisation. Systems over wishful thinking.\n\n![uploaded image](/media/?type=post&id=94385&key=user_uploads/1341483/3a7b12dc-7bf0-4904-9e84-ed0a38cd5517)\n\nThe first results on our early adopters show onboarding and training time reduced by up to 50%. Managers reclaim 12–15 hours per week.\n\nAgents have a lot more visibility on their performance progress, don’t have to guess any more and continuously improve like having a personal coach in their pocket.\n\nWe’re excited for as many of you as possible to give this a try and share your feedback!\n\nUpvote our launch here: [https://www.producthunt.com/products/intryc?launch=intryc](https://www.producthunt.com/products/intryc?launch=intryc%5C)\\\nThank you all for your support!", "url": "https://www.ycombinator.com/launches/OYL-intryc-ai-simulations-and-qa-for-cx-teams", "votes": 10, "created_at": "2025-10-07T20:23:56.000Z" }, { "id": 82343, "title": "Intryc - Use AI to automate Quality Assurance for Customer Support", "tagline": "Sample tickets, evaluate human and AI agents, and unlock customer insights across all your customer interactions", "body": "Hi everyone, we’re Alex, George, and Dimi!\n\nWe are ex-Meta, Amazon, Revolut, and Confluent engineering and GTM folk who have spent more than 7 years improving the customer experience in companies like Meta, Amazon, Revolut, Confluent, and Navan. We decided to build Intryc with the mission to centralize and automate the repetitive, error-prone, and manual tasks in the Support QA process to free up the time of CX teams so they can focus on what really matters to them - their customers and business goals.\n\n![uploaded image](/media/?type=post&id=82343&key=user_uploads/89898/63e0ef63-8615-4520-b36e-bcabccfdad58)\n\n**tl;dr**\n\n[Intryc](https://intryc.com/) uses AI to automate Quality Assurance for customer support. Customers like [Deel.com](http://deel.com) centralize and automate parts of their Quality Assurance on Intryc to ensure agent compliance, double QA productivity, reduce costs by 50%, and prevent negative customer interactions while collecting actionable product and customer insights.\n\n**The Problem**\n\nQuality assurance for customer support is vital in regulated sectors like banking and utilities. Millions of customer inquiries must be handled and evaluated consistently and accurately to avoid regulatory non-compliance and brand reputation damage. This process is typically run manually by internal teams that still rely on outdated systems or spreadsheets to review and evaluate customer interactions. Even the most efficient QA teams can evaluate less than 5% of total tickets, leaving millions of interactions unreviewed and risking regulatory compliance, reputation damage, and increased customer churn.\n\n![uploaded image](/media/?type=post&id=82343&key=user_uploads/1341483/44a793a2-2c70-4389-ab09-8970eaaf7e7a)\n\n**The Solution**\n\nIntryc’s AI-powered solution automates the manual, repetitive, and error-prone tasks of the QA process, integrates with knowledge bases and data sources, such as help desks and CRM systems, to streamline the entire process end-to-end and allows organisations to scale their Support QA, without the scaling costs!\n\n\n\n**What Intryc offers:**\n\n* **Automated Intelligent Sampling**\n * Automate your sampling and workload distribution to ensure an optimal ratio of QA specialists to sampled tickets, minimising idle QA time.\n * Create targeted customer ticket samples with AI based on sentiment, keywords, or other custom rules.\n* **Dynamic Workload Distribution**\n * Create hybrid or fully automated AI evaluation workloads to double your team’s productivity.\n* **Custom Scorecards and Unlimited Coverage**\n * Optimize your scorecards with customized criteria based on internal playbooks, knowledge bases, or evaluation repositories.\n * Score up to 100% of your tickets with AI without a single human involved, or try AI vs human A/B testing, and override AI evaluations when required.\n * Get AI-generated ticket and agent evaluation summaries.\n* **Tailored Agent Coaching**\n * Get AI-generated summaries of underperforming agents based on scorecard ratings and provide tailored coaching to each agent.\n* **Extensive reporting**\n * AI generated insights based on key topics, product areas, or customer service from your entire ticket base.\n * Real-time ticket evaluations and agent performance summaries for management.\n\n**👋 Ask: How you can help**\n\n* Support us on [here](https://www.linkedin.com/company/intryc/) on socials!\n* Connect us to COOs or Customer Support/Experience/Operational leaders in your network at [alex@intryc.com](mailto:alex@intryc.com).\n* Give us product feedback as a company leader who cares about their customers’ experience and supports the team’s performance. Book a 15-minute demo [here](https://www.calendly.com/alexmarantel).\n\n**💥 The Deal**\n\nInbound from the YC network will get a 50% discount. Email [alex@intryc.com](mailto:alex@intryc.com) to redeem the deal!", "url": "https://www.ycombinator.com/launches/LQ7-intryc-use-ai-to-automate-quality-assurance-for-customer-support", "votes": 45, "created_at": "2024-07-22T22:12:54.059Z" } ] }, { "id": 30036, "name": "Rulebase", "slug": "rulebase", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/7bd0ab199d3e881821eeccd658d4f0847f9d9345.png", "website": "https://rulebase.co", "all_locations": "New York City, NY, USA", "long_description": "We run customer operations for regulated industries with AI. Our QA layer reviews every interaction, human and AI, cutting manual QA by 99%. On top of it sit specialist agents for onboarding, remediation, reactivation, and retention that own accounts from approved to transacting, chasing customers over WhatsApp, email, and SMS", "one_liner": "AI customer operations for regulated industries.", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1728494886, "tags": [ "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Fall 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/rulebase", "api": "https://devasheeshg.github.io/yc-api/batches/fall-2024/rulebase.json", "year_founded": null, "city": "New York City", "country": "US", "linkedin_url": "https://www.linkedin.com/company/rulebasehq/", "x_url": "https://x.com/RulebaseHQ", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/7bd0ab199d3e881821eeccd658d4f0847f9d9345.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "David Lieb", "url": "https://www.ycombinator.com/people/david-lieb" }, "founders": [ { "user_id": 1371446, "full_name": "Gideon Ebose", "title": "Founder/CEO", "founder_bio": "Co-Founder & CEO of Rulebase. Previously Lead Product Designer at Gatherwell, where he guided the company from startup through its successful acquisition by Jumbo PLC. Later joined Microsoft, developing their virtual communication platform for hospitals. Combines 6+ years of product design experience with an Economics degree, bringing both business and technical expertise to enterprise software", "is_active": true, "linkedin_url": "https://linkedin.com/in/gideon-ebose-2a5187100", "x_url": "https://x.com/gideon_eb", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/f7c98ab9d8af23fc7f3b8a38dfbe80e913061990.jpg" }, { "user_id": 1045560, "full_name": "Chidi Williams", "title": "Founder/CTO", "founder_bio": "Chidi, Co-founder & CTO at Rulebase, has over 7 years of experience. He built Buzz, an early open-source speech-to-text tool with >300k downloads and >12k GitHub stars. With experience building systems for Goldman Sachs' wealth management and Nigerian fintechs like Eyowo, he leverages his fintech and voice AI expertise to lead technology at Rulebase.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/chidiwilliams/", "x_url": "https://twitter.com/chidiwilliams__", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/9037d167b1308179dffe8c078a12707988b16b35.jpg" } ], "jobs": [ { "id": 100631, "title": "Founding GTM Lead", "url": "https://www.ycombinator.com/companies/rulebase/jobs/rGWeZBN-founding-gtm-lead", "location": "New York, NY, US", "type": "Full-time", "role": "Sales", "role_type": null, "salary_range": "$240K - $300K", "equity_range": "0.50% - 1.00%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [ { "title": "Y Combinator-backed Rulebase wants to be the AI coworker for fintech | TechCrunch", "url": "https://techcrunch.com/2025/09/16/y-combinator-backed-rulebase-wants-to-be-the-ai-coworker-for-fintech", "date": "Sep 16, 2025" } ], "launches": [ { "id": 89133, "title": "Beam - The real-time copilot for CX agents", "tagline": "Make your CX team bionic.", "body": "# **Hi YC,**\n\nI’m Gideon, co-founder of [Rulebase](https://rulebase.co/beam). Over the past 3 months, we’ve worked with CX and Ops teams from small 10-seat groups to global BPOs with over 100,000 agents studying how they operate and helping reduce average handle time (AHT) while staying compliant and reducing violations.\n\n# **The problem today**\n\nQA is a lagging indicator.\n\nLevel 2 and 3 CX agents manage the most complex issues but are forced to navigate multiple tools, chase missing context, and follow detailed processes from memory, live, under pressure. When mistakes happen, they’re often only caught in post-call QA reviews, long after the damage is done\n\nToday, we’re launching [Beam](https://rulebase.co/beam) the first CX copilot with perfect recall and real-time coaching, built to improve NPS, reduce AHT, and cut down compliance violations.\n\n\n\n### Let me give you a typical scenario we see all the time:\n\nYou’re a fintech or work in a regulated industry. You’ve hired an offshore CX team say 50 agents and 5 QA specialists to make sure all your protocols are being followed and agents are being coached. Now over the last few months:\n\n* AHT has increased leading to you hiring more CX seats.\n* Compliance violations are rising from PCI breaches and you are facing more customer complaints.\n* Customer authentication has been skipped in some cases, leading to instances of fraud.\n* QA can’t manually review every call, and when issues are caught, it’s often days too late to fix them\n\n# **With Beam:**\n\n* Agents get real-time coaching on all protocols and compliance requirements\n* Violations are instantly flagged\n* Agents have perfect recall, including customer sentiment from past conversations\n* QA runs in real time, with auto-generated reports and continuous coaching\n* Fraud detection is built-in, blocking bad actors before they get through.\n\n\\\nIf any of the above sounds relevant to your team, we’re offering **YC companies their first 2 months free for up to 50 agents**. This includes full setup, mapping your protocols, and deploying Beam directly into your agent environment.\n\nInterested? Reach out here or book time on my [calendar](https://cal.com/gideonebose/30min), we’ll get you onboarded.", "url": "https://www.ycombinator.com/launches/NBd-beam-the-real-time-copilot-for-cx-agents", "votes": 10, "created_at": "2025-03-31T15:47:42.747Z" }, { "id": 85277, "title": "Rulebase: The voice fraud defense system for financial services", "tagline": "We use AI to defend financial services against voice-based attacks like ATOs and voice phishing.", "body": "Hi everyone, We're [@Gideon](https://www.linkedin.com/in/gideonos/) and [Chidi](https://www.linkedin.com/in/chidiwilliams/), founders of Rulebase.\n\n### **Problem**\n\nVoice-based frauds are growing exponentially, there was a 700% increase in voice phishing and deepfake voices in 2024, largely driven by the reasons below.\n\n* Scammers are using voice clones for phishing, account takeovers, and identity theft. Deploying 1,000 voice agents costs less than $55.\n* Fraudulent calls extend Average handling time (AHT), leaving service teams overstretched and reducing support for genuine customers.\n* Voice phishing costs up to $14 million per incident, straining resources and directly impacting the bottom line.\n\n### **Solution**\n\n\n\n* We have trained a deepfake and fraud detection model to detect ATOs, impersonations, and other fraudulent scenarios.\n* We use voice phishing simulations to train employees and raise awareness about staying secure.\n\n ![uploaded image](/media/?type=post&id=85277&key=user_uploads/1371446/6d5f7fa1-95f5-4020-a073-f8ca7851e294)\n\n\n### **Asks**\n\n* If you’d like to learn how we can help protect your organization from various types of fraud, please feel free to schedule a call with us [here.](https://cal.com/gideonebose/30min?date=2024-10-31&month=2024-10)\n* Warm intros to CISOs or Fraud teams who actively serve a lot of retail customers\n\n### **Team**\n\n![uploaded image](/media/?type=post&id=85277&key=user_uploads/1371446/20638cec-672a-4306-bc29-fd9744562317)\n\n[Gideon](https://www.linkedin.com/in/gideonos/) and [Chidi](https://www.linkedin.com/in/chidiwilliams/) spent the last 10 years building defensive systems at Goldman Sachs and Microsoft. We have taken all of our previous experience across financial services to design and build voice defensive systems.", "url": "https://www.ycombinator.com/launches/MBR-rulebase-the-voice-fraud-defense-system-for-financial-services", "votes": 43, "created_at": "2024-11-05T15:03:06.326Z" } ] }, { "id": 30291, "name": "Outlit", "slug": "outlit", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/973d0a8062099dffcc4d6355a5ee07462b41be8b.png", "website": "https://outlit.ai/", "all_locations": "San Francisco, CA, USA", "long_description": "Outlit helps companies grow revenue across their long tail. \r\n\r\nOutlit catches churn risks early and uncovers expansion opportunities in every account, turning missed customer signals into retained and expanded revenue.", "one_liner": "Protect and Grow Long-tail Revenue ", "team_size": 3, "industry": "B2B", "subindustry": "B2B", "launched_at": 1736658447, "tags": [ "B2B", "Customer Success", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2025", "status": "Active", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/outlit", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2025/outlit.json", "year_founded": 2024, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/outlitai/", "x_url": "https://x.com/outlit_ai", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/973d0a8062099dffcc4d6355a5ee07462b41be8b.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/c0085c1ac6f5a7654af61e7ef8496c05d365a35c.png", "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/8b3768d7da400278ca3ac5c924c953ea3d5f65a1.png" ], "primary_partner": { "name": "Garry Tan", "url": "https://www.ycombinator.com/people/garry-tan" }, "founders": [ { "user_id": 1927158, "full_name": "Josh Earle", "title": "Founder/CEO", "founder_bio": "co-founder @ outlit ", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/joshearle/", "x_url": "https://x.com/RealEarle", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/f48f7914477e69ba12bee14fc74b25bb7d56c2e8.jpg" }, { "user_id": 995863, "full_name": "Leo Paz", "title": "Founder/CTO", "founder_bio": "Cofounder @ Outlit", "is_active": true, "linkedin_url": "https://linkedin.com/in/leo-paz", "x_url": "https://x.com/LeosReal", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/8c49c37f02b6b1b66bf61651f3097095e5c00b79.jpg" } ], "jobs": [], "news": [], "launches": [] }, { "id": 30524, "name": "Lapel", "slug": "lapel", "former_names": [ "Echo Exploration Company, Inc.", "Echo Exploration Co." ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/04005a670343f150cdba9b89bda0fd9016b6dfc6.png", "website": "https://lapel.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Lapel is bringing hospitality to the internet.\r\n\r\nGreat service means knowing your customers and making every interaction count. Online, that gets harder as a company grows. Customer context is scattered across systems, leaving teams to piece it together.\r\n\r\nLapel unifies that data into a real-time picture of every account and helps teams turn what they know into coordinated action across the customer journey. The result is faster decisions, more proactive service, and interactions that feel personal at scale. We call it hospitality at scale.\r\n\r\nLearn more at lapel.com.", "one_liner": "Infrastructure to power every customer interaction.", "team_size": 14, "industry": "B2B", "subindustry": "B2B", "launched_at": 1747773891, "tags": [ "Customer Success", "Sales", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Spring 2025", "status": "Active", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/lapel", "api": "https://devasheeshg.github.io/yc-api/batches/spring-2025/lapel.json", "year_founded": 2025, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/lapel/", "x_url": "https://twitter.com/lapel", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/04005a670343f150cdba9b89bda0fd9016b6dfc6.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Pete Koomen", "url": "https://www.ycombinator.com/people/pete-koomen" }, "founders": [ { "user_id": 585552, "full_name": "Nikolas Huebecker", "title": "Founder", "founder_bio": "Building software that sets a new standard for service on the internet. Previously founded Onward (S23) and led the product team at Midjourney.", "is_active": true, "linkedin_url": "https://linkedin.com/in/nhuebecker", "x_url": "https://twitter.com/nhuebecker", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/ef44a20ef66e139d70f61bd9105335f3c81bb25e.jpg" }, { "user_id": 233084, "full_name": "Coleman Oates", "title": "Founder", "founder_bio": "Building software that sets a new standard for service on the internet. Previously founded Onward (S23) and scaled hospitality at Chick-fil-A.", "is_active": true, "linkedin_url": "https://linkedin.com/in/colemanoates", "x_url": "https://twitter.com/colemanoates", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/e3e5b52afcf936597f28bb647589e9b760495861.jpg" } ], "jobs": [ { "id": 112029, "title": "Backend Engineer, Primitives", "url": "https://www.ycombinator.com/companies/lapel/jobs/zJ6qMbO-backend-engineer-primitives", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112030, "title": "Backend Engineer, Core Platform", "url": "https://www.ycombinator.com/companies/lapel/jobs/qInWOlW-backend-engineer-core-platform", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112031, "title": "Backend Engineer, Agents", "url": "https://www.ycombinator.com/companies/lapel/jobs/8tdeB2U-backend-engineer-agents", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112032, "title": "Backend Engineer, Generalist", "url": "https://www.ycombinator.com/companies/lapel/jobs/912ZgO8-backend-engineer-generalist", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112033, "title": "Head of Brand & Content", "url": "https://www.ycombinator.com/companies/lapel/jobs/tHTHGEG-head-of-brand-content", "location": "San Francisco", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112034, "title": "Product Designer ", "url": "https://www.ycombinator.com/companies/lapel/jobs/J5ZHAY2-product-designer", "location": "San Francisco", "type": "Full-time", "role": "Design", "role_type": "Web design", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112035, "title": "Design Engineer", "url": "https://www.ycombinator.com/companies/lapel/jobs/vLMozKA-design-engineer", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112036, "title": "Talent Lead", "url": "https://www.ycombinator.com/companies/lapel/jobs/OTFV0Q8-talent-lead", "location": "San Francisco", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112037, "title": "Product Engineer", "url": "https://www.ycombinator.com/companies/lapel/jobs/AtGA3o0-product-engineer", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [], "launches": [] }, { "id": 30592, "name": "Prox", "slug": "prox", "former_names": [ "DART", "Stealth", "Dart Labs", "prox" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/98f30fc74152325f6e0cd4158a192d0c292aefd1.png", "website": "https://useprox.com", "all_locations": "San Francisco, CA, USA", "long_description": "Prox turns product expertise into revenue for equipment manufacturers.\r\n\r\nEquipment buyers rarely begin with a model number. They begin with a job, an installed system, a constraint, or a problem. The knowledge needed to qualify, recommend, configure, quote, repair, replace, or upgrade the product is scattered across manuals, catalogs, spreadsheets, calculators, product managers, applications engineers, dealer processes, support teams, and legacy systems. The result is abandoned demand, slow qualification, wrong-fit recommendations, quote delays, weak dealer follow-up, missed parts and service revenue, and dependence on a few experienced people.\r\n\r\nProx builds AI product specialists for equipment manufacturers. A product specialist uses the manufacturer's approved product knowledge, expert rules, calculators, and connected systems to move customers and frontline teams from a complex product question to the right purchase, quote, dealer, parts, service, replacement, or upgrade path.\r\n\r\nHow it works:\r\n\r\n1. Understand what the person is trying to accomplish.\r\n2. Resolve the product, application, and operating context already available.\r\n3. Ask only for the missing information that changes the result.\r\n4. Apply approved sources, expert rules, and deterministic tools (calculators, selectors, configurators, comparisons).\r\n5. Produce a supported, cited recommendation, configuration, procedure, or decision artifact.\r\n6. Move the person into the correct cart, quote, RFQ, BOM, dealer, sales, parts, service, replacement, upgrade, or expert action with the context preserved.\r\n\r\nOne product specialist, many governed skills: product discovery and comparison, sizing and configuration, competitive defense, quote preparation, dealer enablement, installation and commissioning, troubleshooting, parts identification, and approved service, replacement, and upgrade paths. Manufacturers deploy those skills to customers, dealers, sales teams, applications engineers, support teams, or field service. Existing CRM, CPQ, commerce, and support systems stay in place.\r\n\r\nSupport and service are revenue-bearing surfaces. The specialist resolves the customer's problem first, then surfaces the approved part, service, replacement, or upgrade path only when the evidence supports it.", "one_liner": "AI product specialists for equipment manufacturers", "team_size": 7, "industry": "B2B", "subindustry": "B2B -> Retail", "launched_at": 1759337800, "tags": [ "Customer Success", "E-commerce", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Fall 2025", "status": "Active", "industries": [ "B2B", "Retail" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/prox", "api": "https://devasheeshg.github.io/yc-api/batches/fall-2025/prox.json", "year_founded": 2025, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/prox-inc/", "x_url": "https://x.com/try_prox", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/98f30fc74152325f6e0cd4158a192d0c292aefd1.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/5f2d83a2db0f5f81f587c716671d45443b09e371.png", "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/de7348a94bb2e75735246dd88b7dcbbcf5a3160a.png" ], "primary_partner": { "name": "Harj Taggar", "url": "https://www.ycombinator.com/people/harj-taggar" }, "founders": [ { "user_id": 1022456, "full_name": "Dima Yanovsky", "title": "Founder", "founder_bio": "mit '25", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/yanovsk/", "x_url": "https://x.com/yanovskyd", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/1650d391fc2ac0d8c718b1da7c24334235295877.jpg" }, { "user_id": 3066807, "full_name": "Gregory Makodzeba", "title": "Founder", "founder_bio": "> founded Rektoff (built security systems protecting >$100B; clients: Solana) \n> led DevRel at Runtime Verification (among clients: NASA, Boeing)\n> grew up in a family distribution business\n> studied aviation management and computer science", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/gregory-makodzeba/", "x_url": "https://www.x.com/youfelll", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/aa9d3c45e6f32c18695807e61009287a9f22b96b.jpg" } ], "jobs": [ { "id": 92782, "title": "Founding Engineer at Prox", "url": "https://www.ycombinator.com/companies/prox/jobs/0OlQtPT-founding-engineer-at-prox", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$200K", "equity_range": "1.00%", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 98421, "title": "Founding GTM Engineer", "url": "https://www.ycombinator.com/companies/prox/jobs/E1rWvQT-founding-gtm-engineer", "location": "San Francisco, CA", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$130K - $180K", "equity_range": "0.25% - 0.75%", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 98422, "title": "Executive Assistant & Operations", "url": "https://www.ycombinator.com/companies/prox/jobs/LoltdId-executive-assistant-operations", "location": "San Francisco, CA", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$100K - $120K", "equity_range": "", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 98423, "title": "Videographer & Creative Producer", "url": "https://www.ycombinator.com/companies/prox/jobs/Nq3ECpl-videographer-creative-producer", "location": "San Francisco, CA", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$90K - $130K", "equity_range": "", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 98424, "title": "Forward-Deployed Engineer", "url": "https://www.ycombinator.com/companies/prox/jobs/VKpZh1L-forward-deployed-engineer", "location": "San Francisco, CA", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$160K - $190K", "equity_range": "0.35% - 0.75%", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] } ], "news": [], "launches": [ { "id": 95414, "title": "Prox: digital co-workers for logistics operations", "tagline": "📦 Prox builds digital workforce for third-party logistics and fulfillment providers. ", "body": "Greg and Dima here - childhood friends, grew up in our families’ warehouses - now YC founders building Prox.\n\n**launch video:** https://www.youtube.com/watch?v=9Ywl-K7ncj0\n\n---\n\n**tldr:**\n\n[**Prox**](https://www.prox.inc/) builds digital workforce for third-party logistics and fulfillment providers. We deployed our first agents at [**ShipBob**](https://www.linkedin.com/company/shipbob) (unicorn 3PL handling 100+ million packages per year) to automate carrier claims for lost-in-transit packages. **They're now live in production, processing hundreds of claims in parallel and on track to recover millions in carrier refunds annually.**\n\n**what is 3PL?**\n\nthird-party logistics companies (3PLs) are the invisible infrastructure behind e-commerce brands: they warehouse inventory, fulfill orders, manage returns, and negotiate with carriers so brands don't have to.\n\n**the problem:**\n\n40,000+ 3PLs in the US all do the same thing: throw people at operational bottlenecks.\n\n❌ Claims processing done manually, one by one \\\n❌ Invoice reconciliation eating hours of labor \\\n❌ Compliance paperwork blocking growth \\\n❌ Every increase in package volume = more back-office hires\n\nThat's the margin trap. Logistics companies stuck at 3-5% margins because headcount scales linearly with volume of packages. You can't compound when labor costs are linear.\n\n**what we built:**\n\nWe developed an n8n-inspired agent building platform - native to logistics infrastructure. It integrates with Salesforce, warehouse & transportation management systems, carrier portals, Microsoft Teams, and email → then executes SOPs end-to-end.\n\nWith this platform, we can deploy agents in production in a matter of days.\n\n![uploaded image](/media/?type=post&id=95414&key=user_uploads/3066807/dc3e69b6-c3f6-476d-94c5-578b3a02d9de)\n\n**use case: ShipBob Carrier Claims Automation**\n\nHere’s an example of how our agents handle lost package claims for [ShipBob](https://shipbob.com/), one of the biggest 3PLs in the US.\n\n> first demo at ShipBob HQ in Chicago\n>\n> ![uploaded image](/media/?type=post&id=95414&key=user_uploads/3066807/cd110709-17ec-410e-90c8-e3c0d7db72f5)\n\n\nWhen a package goes missing - our agent orchestrates resolution: pull order data, calculates refund amounts, files with carriers, monitors responses, parses updates, syncs internal systems, escalates exceptions - hundreds running in parallel.\n\nOur agents do not stop at task execution - we designed them to own outcomes. If a carrier doesn't respond, the agent follows up. If documentation is missing, it fetches it. Each agent has one objective: get the claim resolved.\n\n**about us:**\n\n[**Gregory Makodzeba:**](https://www.linkedin.com/in/gregory-makodzeba/)\n\n* Founded Rektoff: built blockchain security infrastructure protecting $100B+ in crypto assets (clients: Solana Foundation)\n* Led Developer Relations at Runtime Verification, working with NASA, Boeing, and Ethereum Foundation on formal verification for mission-critical systems\n* Grew up implementing ERP and WMS systems in the family distribution business\n\n[**Dima Yanovsky:**](https://www.linkedin.com/in/yanovsk/)\n\n* MIT grad: Computer Science + Electrical Engineering\n* Robotics research at MIT CSAIL under Prof. Pulkit Agrawal on manipulation policies;\n* Built internal and customer-facing AI agents at Pulley (YC W20) during early GPT era\n* Spent childhood automating warehouse operations and business processes\n\nWe both grew up in our parents' warehouses. When we weren't moving boxes around, we were doing the mundane back-office work every warehouse has (filing claims, reconciling invoices, chasing carriers). This was the pre-LLM era, so we had no choice but to grind through manual workflows. We saw firsthand how coordination became the biggest constraint on growth - and how no software could actually handle it end-to-end.\n\n![uploaded image](/media/?type=post&id=95414&key=user_uploads/3066807/68380300-ee0e-4379-98de-de1b551b269e)\n\nWe deeply understand the ontology of logistics operations. That's why we can ship integrations in days, not months. We're building the digital workforce we wish existed back then.\n\nIf you're running logistics operations at a 3PL, fulfillment center, or freight forwarder, or know someone who is - reach out: [founders@prox.inc](mailto:founders@prox.inc)\n\n---", "url": "https://www.ycombinator.com/launches/Oow-prox-digital-co-workers-for-logistics-operations", "votes": 130, "created_at": "2025-11-11T23:07:29.395Z" } ] }, { "id": 30874, "name": "Minro", "slug": "minro", "former_names": [ "Iris" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/f77542ef92b9a995fd50ddb381187d909ec7f5fd.png", "website": "https://minro.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Minro helps companies stay close to their users as they scale.\r\n\r\nToday, most startups have thousands of product events flowing through tools like PostHog, but still have no real understanding of who their users actually are, which users are quietly about to churn, or what outreach actually brings them back. Founders care deeply about their users, but staying close to them becomes operationally impossible very quickly.\r\n\r\nMinro plugs directly into a company’s analytics stack and turns product activity into living customer intelligence. We enrich every user with context like their company, role, LinkedIn/GitHub/Twitter, background, and likely use case, currently matching users to the correct online identity with ~80% accuracy starting from just name + email.\r\n\r\nWe then identify which users are most likely to churn based on behavioral patterns, persona similarity, and historical retention signals, and help founders proactively reach out before those users disappear. Minro drafts highly contextual founder-style outreach, tracks which conversations actually convert into retention, and continuously improves the system over time.\r\n\r\nThe result is a customer intelligence and retention layer that helps companies understand their users better, build stronger relationships, and reduce churn before it happens.", "one_liner": "Identify churn risk and stay close to users at scale", "team_size": 2, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1762405247, "tags": [ "B2B", "Customer Success" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Fall 2025", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": [ { "question": "How did your company get started? (i.e., How did the founders meet? How did you come up with the idea? How did you decide to be a founder?)", "answer": "We’re cousins who’ve been building things together since we were kids. Samika had already founded a company before Iris building scalable enterprise agents. Siddhant has been coding since he was 11 years old and loves building complex systems in the form of consumer applications (12 apps in production, 2500+ active users)\r\n\r\nIris started as something we built for ourselves. We were constantly overwhelmed by scattered calendars, inboxes, and tasks and every “assistant” tool felt either too rigid or too dumb. So we decided to build one that actually understood us, combining the reliability of deterministic systems with the intuition of LLMs." }, { "question": "What's the history of your company from getting started until the present day? What were the big inflection points?", "answer": "We started Iris as a side project to fix our own scheduling chaos with a good user experience. The first prototype synced our calendars and emails, and within hours it was already making our days smoother. That’s when we realized how big this could be.\r\n\r\nA major inflection point was meeting Adam Cheyer, the founder of Siri. His advice reframed how we thought about the problem - it wasn’t just a UX challenge, it was an engineering problem. We then brought on one of Siri’s founding engineers as a technical advisor, which shaped our architecture around deterministic logic combined with adaptive LLM reasoning.\r\n\r\nThat shift (from “AI wrapper” to hybrid intelligent system) became the foundation of Iris. " }, { "question": "What is the core problem you are solving? Why is this a big problem? What made you decide to work on it?", "answer": "The core problem is cognitive overload because people are drowning in context switching between calendars, emails, and apps just to stay organized. Productivity tools today still expect you to manage them. They don’t understand how you work and make you configure rules and routines that fall apart when real life changes.\r\n\r\nWe felt that pain deeply ourselves. Both of us are neurodivergent so motivation wasn’t the issue, context was. We didn’t need another to-do list but we needed something that understood our rhythm and made intelligent decisions for us.\r\n\r\nIris exists to eliminate that friction. It learns how you work, automates the repetitive decisions, and keeps you focused on what actually matters. This problem is universal, everyone struggles to stay on top of their time. Solving it unlocks human attention at scale." }, { "question": "What is your long-term vision? If you truly succeed, what will be different about the world?", "answer": "In the future, everyone will have their own Iris: an assistant that actually knows them - how they work, who they meet, where they go and helps them stay a step ahead. When two people both use Iris, their assistants can coordinate directly, handle logistics, and clear out the noise before it reaches them.\r\n\r\nAt scale, this becomes the foundation for how individuals and teams organize time - from one person’s calendar to entire companies. Iris is how people will work when AI truly understands context." } ], "url": "https://www.ycombinator.com/companies/minro", "api": "https://devasheeshg.github.io/yc-api/batches/fall-2025/minro.json", "year_founded": 2025, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/minroo", "x_url": "https://x.com/minro_co", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/f77542ef92b9a995fd50ddb381187d909ec7f5fd.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/cb7230a03ff59acb3430cea7a35354869b750e71.png", "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/eb51407d376924fe19162e83c4e7010d165b24d7.png" ], "primary_partner": { "name": "Tom Blomfield", "url": "https://www.ycombinator.com/people/tom-blomfield" }, "founders": [ { "user_id": 2525740, "full_name": "Samika Sanghvi", "title": "Founder/CEO", "founder_bio": "Co-founder @ Minro YC F25", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/samika-sanghvi", "x_url": "https://x.com/sampear_12?s=21", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/8e6b84d2394f1b0c8117fcd4ec67c8fcde2e8d61.jpg" }, { "user_id": 2979646, "full_name": "Siddhant Lad", "title": "Founder/CTO", "founder_bio": "Co-founder @ Minro", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/sidlad/", "x_url": "https://x.com/sidnlad", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/0255f5441db344b5126a65820f9f8d42ce047dc4.jpg" } ], "jobs": [], "news": [], "launches": [] }, { "id": 30957, "name": "Clad Labs", "slug": "clad-labs", "former_names": [ "Clad Labs AI" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/6d89c2eb858334a18c6c6eadb2a012e14e7400c4.png", "website": "https://useclad.ai", "all_locations": "San Francisco, CA, USA", "long_description": "Clad turns Slack, Teams, and email into one organized support queue. Agents investigate and resolve hard tickets the way a dedicated hire would, and every resolved conversation becomes knowledge, written up automatically.", "one_liner": "AI support done right", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1761263170, "tags": [ "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Fall 2025", "status": "Active", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": true, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/clad-labs", "api": "https://devasheeshg.github.io/yc-api/batches/fall-2025/clad-labs.json", "year_founded": 2025, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/clad-labs/", "x_url": "https://x.com/cladlabs", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/6d89c2eb858334a18c6c6eadb2a012e14e7400c4.png", "app_video_url": "https://bookface-images.s3.us-west-2.amazonaws.com/bf-public_profile/31014/app_video.mp4?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAQC4NIECAPNM4H2ZD%2F20261020%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20261020T022732Z&X-Amz-Expires=60&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHEaCXVzLXdlc3QtMiJIMEYCIQC39P4yQgLmT71RDgpP7SzleQQnonC709CIthldibwFEQIhAIaTmz7itB2BSOcbLvHSEqR5atrCru8331p2nxswpFPlKuUDCDoQABoMMDA2MjAxODExMDcyIgyIHFNA%2BoAC3h6UfhkqwgMWrnQPAwVxcPSn8YGKQ67Z0i8w7sabSqzPmNg6qiVIbYfg3K4FwKrIr3%2BTMgYX%2F%2BeX%2Bpa1NffuFltcS%2FaD5i3P1PA7HKH7LJyFtww7k%2BA5KO%2BhkePkfgEpsky%2B%2BePphwBgc9LL2ObqwtvM0EqR2dvmGwK0pOjv9X9%2BotFVgCBEydgR1IOnYN56T1k%2BOXenbO9d9Elhw1Z78OO2wXYiR75z4yo1s5wz6zr4twai2ELFmfsMX3W7R4ZZZe%2FltqATVqoeN%2FywW0mOfO0EHxXkvuMbE2ccH5poFJFhBb8IND4h0Y0gH2T23H64cQtXSV4AJYWTQ9iYcaV%2Bwd8ByovUNO3fYdg187s5BLUfU6Jqn%2By5CtTj18WZzbB9V4IJIDVws7aW1cDLr1nbZLZ69tv7aAhMwPgsaLz1uFXCVWijHk29oa4VVNLMHAyfE6%2FTVNP0MjolUOhxV9p7md%2BhVVj5DiVMg%2FtlzSKh2keTbpP3xzzrXmlnSljux%2BPIztNqkDf3jvu4gdCKV3knadzxbWZoxCCNtJ2mZf3hqB7qsmn0%2Fj2keORPeqosWjC%2BM1Yvo7staxmYofRhKRaufjshsfrZz9fARksw5%2F3a1gY6pAGKRpigvHO1ZInNRWL4VQjhyvyyI4jWG5oD9NiiTxRQkTVPRsVYZrMtNGSYxvbfyty52pgjuw%2FBLRGM361snatBfs2Y4YLb7qqHcAHDCD1xDcZbIqioGiGF6I0iKm%2Bj4lDuUpeY4bb92wwFFie%2FgZRgfL%2FkayhSZmr4ZeWf%2FGCpxzwDak8O1KvjgDMiuzmVtIhavK0gyCxgFPfLUd0luRL5fYuYrg%3D%3D&X-Amz-SignedHeaders=host&X-Amz-Signature=be82f4f677f2066e395a536094524283c129541fc577204e9c0f068f44ab5d51", "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Nicolas Dessaigne", "url": "https://www.ycombinator.com/people/nicolas-dessaigne" }, "founders": [ { "user_id": 2989191, "full_name": "Richard Wang", "title": "Founder/CEO", "founder_bio": "Co-founder and CEO of Clad Labs. CS at Caltech. AI research at PerformanceStar where I designed physics-informed embedding models for high-dimensional time series. Building adtech in AI-native.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/richard-wang-39554994/", "x_url": "https://x.com/zzzbuggg", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/a95e1f3b01d46970e6a4eaf36aba5348d579eb9e.jpg" }, { "user_id": 2989207, "full_name": "Kevin Le", "title": "Founder/CTO", "founder_bio": "Co-founder @ Clad Labs | Ex-Meta | UIUC Alum", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/lekevin2", "x_url": "https://x.com/xkevin_le", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/a2bbb7c13b04e30798d2fec788f2ef54f2398751.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 94891, "title": "Chad IDE → the first brainrot IDE", "tagline": "Chad IDE integrates your brainrot vices (Tiktok, Stake, Tinder) with your agentic coding workflow", "body": "Sup Giga-Chads, we’re Richard and Kevin — Founders of Clad Labs\n\n**TLDR**; As highly requested we built the **CHAD IDE**. Chad integrates your brainrot vices with your agentic coding workflow. Chad increases productivity and reduces the friction of context switching.\n\n![uploaded image](/media/?type=post&id=94891&key=user_uploads/2989207/f696e775-c4bd-4fd0-afea-2046031d176b)\n\n[**https://www.youtube.com/shorts/5JJU93cFqgs**](https://www.youtube.com/shorts/5JJU93cFqgs)\n\n**The problem:**\n\nAI coding creates a time span isn't long enough to do something new, and it's not short enough to be entirely negligible. Developers are spending time off the IDE to fill the inference time gap (usually brain-rotting on their phones)\n\n* **1-5 minute wasted downtime between prompts**\n* **People often forget to come back to their code**\n* **Context-switching builds mental fatigue → decreased efficiency**\n\n**CHAD:**\n\nChad aims to manage your AI coding inference time effectively by integrating the modern workflow into a single IDE. Specifically, you can now ⬇️\n\n![uploaded image](/media/?type=post&id=94891&key=user_uploads/2989207/01f277eb-4914-40e1-85ec-5874461efd1e)\n\n* **shit-post on X**\n* **scroll Instagram/Tiktok**\n* **shoot Stake craps**\n* **swipe Tinder, etc.**\n\ndirectly from your coding agent orchestration workflow.\n\nChad ends your brainrot session when it's time to get back to work. No more losing track of time.\n\nLogin with existing Claude Code and integrate your brainrot workflow.\n\n![uploaded image](/media/?type=post&id=94891&key=user_uploads/2989207/de016cec-c3a1-4feb-b363-69c412a15cb5)\n\nIn our early beta users, we've seen an average of 15 minutes saved per hour vibe coding when users switch over to Chad. (not a research study - a survey and anecdotal results from watching beta users code on their setup vs with Chad).\n\n![uploaded image](/media/?type=post&id=94891&key=user_uploads/2989207/dd5ccb5f-2302-4ad8-8932-559bea9aa42f)\n\n**Be a Giga-Chad with the CHAD IDE**\n\n**If anyone reading is a brainrot coder, feel free to give the IDE a try.**\n\n[**https://www.cladlabs.ai/**](https://www.cladlabs.ai/)\n\nthank you Void, Pear AI, and Continue Dev teams for the guidance. Chad takes heavy inspiration from them, please check them out if you’re interested in really great open source AI coding.\n\n(yt video idea credit: miso.dope on instagram)", "url": "https://www.ycombinator.com/launches/OgV-chad-ide-the-first-brainrot-ide", "votes": 178, "created_at": "2025-10-25T04:06:30.736Z" } ] } ]