[ { "id": 1230, "name": "Techmate", "slug": "techmate", "former_names": [ "ConvoyNow", "myConvoy" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/2bc820b7e98988bb1dd51d0e58395430c0d3e94d.png", "website": "https://www.techmate.com", "all_locations": "New York City, NY, USA; New York, NY, USA", "long_description": "Techmate offers simple, on-demand tech support for small businesses and startups. With fast appointment booking, transparent pricing, and friendly, trusted technicians, we aim to take the frustration out of tech support. Get onsite or virtual tech support in as little as 2 hours.", "one_liner": "A technology concierge for your home. We provide on-demand support…", "team_size": 11, "industry": "Consumer", "subindustry": "Consumer -> Home and Personal", "launched_at": 1461210619, "tags": [ "IoT", "Customer Support", "Home Automation" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2016", "status": "Acquired", "industries": [ "Consumer", "Home and Personal" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/techmate", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2016/techmate.json", "year_founded": null, "city": "New York City", "country": "US", "linkedin_url": "https://www.linkedin.com/company/techmates", "x_url": "https://twitter.com/techmateteam", "fb_url": "https://www.facebook.com/techmateteam", "cb_url": "https://www.crunchbase.com/organization/techmate", "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/2bc820b7e98988bb1dd51d0e58395430c0d3e94d.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 133855, "full_name": "Colin Barceloux", "title": "Founder", "founder_bio": "Colin is currently the CEO of Lively Root, a rapidly growing online home and gardening eCommerce platform. Previously Colin founded Axius, a venture-backed startup creating a platform for device management and cybersecurity in Smart Homes that went through StartX. Colin also founded Techmate (YC S16), an on-demand service for in-home tech support, and BookRenter.com, the very first textbook rental service and pioneered the entire multi-billion dollar industry.", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/cbarceloux", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/2d11a113aca0e6b67469307326560f918df88d5d.jpg" }, { "user_id": 137899, "full_name": "Scott Hasbrouck", "title": "Founder/CTO (YC S16)", "founder_bio": "", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/scotthasbrouck", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/527f73733189b9424122bb6b94dbf1b098b724d6.jpg" } ], "jobs": [], "news": [], "launches": [] }, { "id": 2019, "name": "JuziBot", "slug": "juzibot", "former_names": [ "Bot Orange" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/f06ad45b7f49712e329e6cfd50db0616164f6ce0.png", "website": "https://www.juzibot.com/", "all_locations": "Beijing, Beijing, China", "long_description": "JuziBot is a startup that provides smart marketing and sales services for customers on WeChat platform, the company helps SMBs build secure and stable key opinion customer (KOC) channels, as well as helps corporate clients with customer acquisition and sales conversion. JuziBot currently serves customers in education, insurance, healthcare, and a few other industries, some of the clients include Meituan Dianping, Digital China, Zuoyebang, etc., and 80% of these existing customers have been acquired through word of mouth. JuziBot's products have been known to improve the sales experience for one million sales professionals on a daily basis. \r\n\r\nThe company is invested by a number of leading VCs including PreAngel, Plug and Play, Y Combinator, TSVC, and Alpha Startups. JuziBot received the CCFA Retail Technology Rising Enterprise Award in 2018. In 2018 and 2019, respectively, the company won the 1st place in both of the task-based human-machine dialogue response naturalness, and the chat-type human-machine dialogue assessment in the SMP Chinese Human-Machine Dialogue Technology Evaluation held by the Chinese Information Processing Society of China (CIPSC).", "one_liner": "Intercom for WeChat, help companies to acquire, engage, retain…", "team_size": 34, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1527048483, "tags": [ "Chatbot", "Analytics", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2019", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "China", "East Asia", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/juzibot", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2019/juzibot.json", "year_founded": 2019, "city": "Beijing", "country": "CN", "linkedin_url": "https://www.linkedin.com/company/14510851/", "x_url": "", "fb_url": null, "cb_url": null, "github_url": "https://github.com/juzibot", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/f06ad45b7f49712e329e6cfd50db0616164f6ce0.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 254638, "full_name": "Yuan Gao", "title": "Founder", "founder_bio": "Yuan Gao, co-founder & CTO of BotOrange, one of the founding sponsors of Bot Friday Club. Yuan plays a very active role in the open source community, he is the core contributor of Wechaty, a chatbot SDK open source framework with close to 8,000 stars recognition on Github. Yuan is also the author of wechaty-puppet-padpro and the core contributor of wechaty-puppet-padplus. Yuan has accumulated many years of internet technology development experience.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/yuan-gao--/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/c73d2649a9ada2673c7d72c4f51c9f95234204c8.jpg" }, { "user_id": 254415, "full_name": "Huan Li", "title": "Founder", "founder_bio": "I’m a solo founder building in deep partnership with AI — not as a tool, but as a creative collaborator.\n\nThrough PreAngel, I run an AI-native, one-person incubator exploring what’s possible when we design products with agents from day one. I also lead Ship.Fail, a hackathon-style community for fast, one-day product experiments and small bets.\n\nMy work blends human-AI interaction, agent-based systems, and narrative-driven design — with a fail-forward mindset and a love for rapid iteration.", "is_active": true, "linkedin_url": "https://linkedin.com/in/huan42", "x_url": "https://x.com/huan42sf", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/7783a2afd37a8687494e6ca9fa133890cf078aad.jpg" }, { "user_id": 254360, "full_name": "Jiarui Li", "title": "Founder", "founder_bio": "", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/%E4%BD%B3%E8%8A%AE-%E6%9D%8E-710277b6/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/6667da04ae2407fcfd61c5b38f5e3eadd6c58338.jpg" } ], "jobs": [], "news": [], "launches": [] }, { "id": 11991, "name": "Community Phone Company", "slug": "community-phone-company", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/d3c595ee7c5413925a33801ac0a98d0dff17082b.png", "website": "https://www.communityphone.org/", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Community Phone is building the peace-of-mind layer for aging in America. Our phone works out of the box with no setup required, our AI-powered check-in calls surface how seniors are really doing, and our family app replaces daily anxiety with genuine safety and connection. There are 55 million Americans over 65 living at home. We are building the product their families have needed for years. We are well into 8-figure ARR, pacing to 9 figures, backed by Y Combinator, YC Continuity, and SNR.vc.", "one_liner": "The phone that gives families peace of mind about aging parents", "team_size": 101, "industry": "Consumer", "subindustry": "Consumer -> Home and Personal", "launched_at": 1541192585, "tags": [ "SaaS", "B2B", "Customer Support", "Telecommunications", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2019", "status": "Active", "industries": [ "Consumer", "Home and Personal" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/community-phone-company", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2019/community-phone-company.json", "year_founded": 2018, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/community-phone/", "x_url": "", "fb_url": null, "cb_url": "https://www.crunchbase.com/organization/community-phone", "github_url": "https://github.com/community-phone-company", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/d3c595ee7c5413925a33801ac0a98d0dff17082b.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Tom Blomfield", "url": "https://www.ycombinator.com/people/tom-blomfield" }, "founders": [ { "user_id": 122493, "full_name": "James Graham", "title": "Founder", "founder_bio": "", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/wittedhaddock/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/0ac59109cdaa0a6277a1c7a4de35af270ac5105d.jpg" } ], "jobs": [ { "id": 100108, "title": "Sr Talent Partner ", "url": "https://www.ycombinator.com/companies/community-phone-company/jobs/g7VFhmR-sr-talent-partner", "location": "Remote, OR, US / Remote (Remote, OR, US)", "type": "Full-time", "role": "Recruiting & HR", "role_type": "Full cycle", "salary_range": "$140K - $170K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 116080, "title": "Creative Director", "url": "https://www.ycombinator.com/companies/community-phone-company/jobs/fUPAIUO-creative-director", "location": "Remote (US)", "type": "Full-time", "role": "Marketing", "role_type": null, "salary_range": "$180K - $230K", "equity_range": "", "experience": "6+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [], "launches": [] }, { "id": 22882, "name": "FirstSupport.ai", "slug": "firstsupport-ai", "former_names": [ "Chatbiz.id", "Chatbiz", "Arbofinance", "Chatbiz" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/190c3ac06e53c62124919e1986a344ec51b69fea.png", "website": "https://firstsupport.ai", "all_locations": "Bandung, West Java, Indonesia; Remote", "long_description": "FirstSupport is an AI-powered assistant for customer support. We give AI superpowers to support agents so they can reply quicker, understand multiple languages, get information quickly from knowledge base, summarize ticket in one click, get weekly customer support report, and many more. Available on Zendesk.", "one_liner": "AI Assistant for Customer Support", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1616014979, "tags": [ "SaaS", "B2B", "Customer Support", "AI", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2021", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "Indonesia", "Southeast Asia", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/firstsupport-ai", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2021/firstsupport-ai.json", "year_founded": 2021, "city": "Bandung", "country": "ID", "linkedin_url": "", "x_url": "", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/190c3ac06e53c62124919e1986a344ec51b69fea.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 376547, "full_name": "Terry Djony", "title": "Founder", "founder_bio": "I'm Terry.\n> grew up in a small city (Lampung) in Indonesia \n> at age 13, taught myself software engineering by reading books and building CMS\n> got into top tech university in Indonesia\n> built my first company, a chatbot development agency, during third year of college\n> chose to drop out of uni & focus on tech startup full-time since 2021", "is_active": true, "linkedin_url": null, "x_url": "https://twitter.com/Terry_Djony", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/83ff3e7903bfce986b87b9b552ca8955cd2ae49b.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 76629, "title": "FirstSupport - AI assistant for Customer Support 🚀", "tagline": "FirstSupport gives customer support teams superpowers by automating translation, information retrieval, insights reports, tagging, and more.", "body": "**TL;DR**\\\nFirstSupport grants superpowers to customer support teams by automating translation, information retrieval, generating brand-aligned responses, summarizing conversations, generating insightful reports, and automating tagging.\\\n\\\nOne week following our launch on Zendesk Marketplace, our product has been used by e-commerce merchants using platforms like _Magento/Woocommerce/Shopify_, customer support outsourcing firms, and startups across Asia, Europe, and America. These companies serve customers from multiple countries who speak different languages, and they manage extensive knowledge bases.\\\n—\n\n---\n\n### Introducing, the Five “Superpowers”\n\n1- **Instant Response Drafting**\n\n![uploaded image](/media/?type=post&id=76629&key=user_uploads/376547/c2baeb66-ae16-4028-91bf-26aa6171e6cd)\n\nWhenever your customer support team opens a ticket, FirstSupport AI will automatically generate a response draft based on\n\n* Information on your knowledge resource (Zendesk Knowledge Base, Google Docs, PDF, Website, Sitemap, Past Ticket Conversations, and more) that you can connect in our dashboard\n* Information from the connected third-party platform (Shopify/Stripe/Woocommerce), or custom APIs such as your internal tool\n* Brand personality guideline for your company\n\nSo you can review and submit directly in one click. See how it works:\n\n![](https://bookface.ycombinator.com/media/?type=post&id=76629&key=user_uploads/376547/47643cc9-4c86-4d61-a2e9-11dcf6c97122)\n\n2- **Seamless AI-powered Translation**\n\nEnhance your global or multi-lingual customer support with FirstSupport.\n\n* Automatically detect the customer's language and translate the entire conversation into your preferred language\n* Write in your language and have it automatically translated into the customer's language\n\n![](https://lh7-us.googleusercontent.com/OVu1JRK7bP1Q-ojr53aC0TN13ofKr7PYPssKtMx9xx3hp1lzktWh_i-ICqSHT7yW3Hd_UEp0ieafsf-NbgQXcnOG2RMBQ-ylnXTaePUh4m1EFRyx3EsHR35VqZ0jhgOmiDjDa8sQbW846bdEPy9iDEw)\n\n3- **One-Click Ticket Summarization**\n\n![](https://lh7-us.googleusercontent.com/bkk8U-MrHGO30smMpmzS3680rTihlgL2xjpLMCTsoz0N6dZ5K5gvlE1IMWzgyjHqs0ztQFf3HdmW2Q1XToCyOqI4py2NpcmiOsdxZJtz6akS3U3iJ5EELtbrymDesswYeJyZEcTxotpUcepX-CxDpzc)\n\nSupervisors and L2 agents can quickly capture the essence of customer interactions with a simple click of the '**Summarize**' button.\\\nOur customizable summary formats enable the extraction of diverse data from each ticket, ranging from **product/customer information** to insights into **customer emotions** during the conversation, ensuring comprehensive and efficient overviews tailored to your specific business needs\n\nSee it in action:\n\n![](https://lh7-us.googleusercontent.com/X_yHCRD6i8gvzlQc8-nY85UH8oJ7PDg_DgM8mBL1Wr24InW5WH-Jsb5p-eomidHELzPtVnAcobB_D3JXe3Q4I8YE5z6vOHcJOphFGNOnKnXLwvBBRtPUR8azT8r2-SZAQ9XfqBsat2wnhHLlAS6B-X8)\n\n![](https://lh7-us.googleusercontent.com/i_NclnYzY0FBjZARKZ_Kp1LFPkG94wuGfSEENJQtygaeo-sdEd169bjVRAqzihuH60GZB2C9dV5WZXTG1INDaC5qiOJIF9R4L70lAf5ym1NCn0uKbhvCd6gLPjiu3RM6bnHwFuzisu0TK1-9_0OShZs)\n\n4- **Automated Tagging**\n\n![](https://lh7-us.googleusercontent.com/qkwM7qZeuVORv6IAwhqhwX--XnE29vam_WkOEzsqBe-fIvXCcU4xZEXxgpzTlCKH-3NTE-X3E4jdYF_7ngiiHvBqkJwY6PnRUxzPWkKdBpc-gL5t5aZKW442J96Mw9bkIAAYtb7bzdRnpx_8wgkGx4g)\n\nEasily assign relevant tags to your tickets with just one click. Customize your Zendesk tags directly in our dashboard for streamlined ticket management.\n\n5- **Insightful Report Generation**\n\n![uploaded image](/media/?type=post&id=76629&key=user_uploads/376547/2af89abb-f1e1-4f61-95db-3c6fddeac8b7)\n\nFirstSupport AI analyzes each customer interaction and support ticket to identify common issues, knowledge gaps, and immediate action steps. Additionally, you'll receive an email summary with detailed highlights attached.\n\n### **Try For Free (with exclusive support!)**\n\nYou can try our product by registering on our [web app](https://app.firstsupport.ai), or by installing it from [Zendesk Marketplace](https://www.zendesk.com/marketplace/apps/support/980970/firstsupport-ai-assistant/).\\\n\\\nWe offer a **two-week free trial** and **personalized onboarding support** directly from our co-founders (reach out to us via [hi@firstsupport.ai](mailto:hi@firstsupport.ai) mentioning that you found us through the YC Launch)\n\n### **Be Our Partner**\n\nIf you can refer us to:\n\n* Customer support BPO (outsourcing) companies,\n* E-commerce merchants using Zendesk,\n* or, you’re just interested in being our sales partner\n\nWe would love to chat. Please reach out to our email [hi@firstsupport.ai](mailto:hi@firstsupport.ai)\n\n—\\\nContact us at [hi@firstsupport.ai](mailto:hi@firstsupport.ai) for any requests, questions, or feedback. Cheers!", "url": "https://www.ycombinator.com/launches/Jvx-firstsupport-ai-assistant-for-customer-support", "votes": 13, "created_at": "2023-12-04T17:31:52.996Z" } ] }, { "id": 23279, "name": "Chatwoot", "slug": "chatwoot", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/de9da9b7b526c451e6b6c447527e638ebaf7d27f.png", "website": "https://www.chatwoot.com", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Chatwoot is an AI-powered customer support platform that enables businesses to deliver exceptional support experiences. Built as a modern, open-source, and self-hosted alternative to tools like Intercom and Zendesk, Chatwoot brings all your customer conversations into one place. You can connect email, website live chat, social media accounts, WhatsApp, and more, making it easy to manage every interaction from a single, unified platform.", "one_liner": "The modern, open source, self-hosted AI customer support platform", "team_size": 12, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1614018154, "tags": [ "B2B", "Customer Success", "Open Source", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2021", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/chatwoot", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2021/chatwoot.json", "year_founded": 2020, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/chatwoot", "x_url": "https://twitter.com/chatwootapp", "fb_url": null, "cb_url": null, "github_url": "https://github.com/chatwoot", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/de9da9b7b526c451e6b6c447527e638ebaf7d27f.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Gustaf Alstromer", "url": "https://www.ycombinator.com/people/gustaf-alstromer" }, "founders": [ { "user_id": 379413, "full_name": "Pranav Raj", "title": "Founder", "founder_bio": "CEO, Chatwoot", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/pranavrajs/", "x_url": "https://twitter.com/pranavrajs", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/298c45544ceaddf8ee7f3293314ba55da99729ee.jpg" }, { "user_id": 165804, "full_name": "Sojan Jose", "title": "Founder", "founder_bio": "CTO, Chatwoot (W21) | Co-founder Marketfox ( YC W17)", "is_active": true, "linkedin_url": "https://in.linkedin.com/in/sojanofficial", "x_url": "https://twitter.com/sojan_official", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/e410904dfd519d914ae15cd52b54abce8e1b4cb0.jpg" } ], "jobs": [], "news": [ { "title": "Open source tools to boost your productivity | TechCrunch", "url": "https://techcrunch.com/2024/08/11/a-not-quite-definitive-guide-to-open-source-alternative-software/", "date": "Aug 11, 2024" }, { "title": "30 startups that show how open source ate the world in 2021 | VentureBeat", "url": "https://venturebeat.com/data-infrastructure/30-startups-that-show-how-open-source-ate-the-world-in-2021/", "date": "Jan 03, 2022" }, { "title": "Chatwoot challenges Zendesk with open source customer engagement platform | VentureBeat", "url": "https://venturebeat.com/2021/08/09/chatwoot-challenges-zendesk-with-open-source-customer-engagement-platform/", "date": "Aug 09, 2021" } ], "launches": [] }, { "id": 25480, "name": "Atlas", "slug": "atlas-2", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/b037e35a133963bb97d49605d21978ac44ac4f83.png", "website": "https://atlas.so", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Atlas is a modern, all-in-one customer support platform that is built with AI first. We help you solve your customers problems faster by understanding them more completely with a suite of customer tools like session recording, bug tracking, and event feeds. You can think of us as the next generation Zendesk / Intercom combined with Log Rocket and Linear.\r\n\r\nLearn More: https://atlas.so/\r\n\r\nProducts:\r\n- Chat Widget\r\n- Ticketing\r\n- Omni channel Support (chat, email, WhatsApp, Slack Connect, and SMS)\r\n- Customer Timeline\r\n- Session Recording\r\n- Help Center\r\n- AI Chatbot\r\n- Customer Insights \r\n", "one_liner": "Modern customer support platform replacement for Intercom and Zendesk", "team_size": 18, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1645918305, "tags": [ "SaaS", "B2B", "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2022", "status": "Inactive", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/atlas-2", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2022/atlas-2.json", "year_founded": 2021, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/atlas-support-inc", "x_url": "https://twitter.com/atlasso", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/b037e35a133963bb97d49605d21978ac44ac4f83.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Brad Flora", "url": "https://www.ycombinator.com/people/brad-flora" }, "founders": [ { "user_id": 90048, "full_name": "Jon O'Bryan", "title": "Founder", "founder_bio": "Serial entrepreneur, recovering physicist, nature lover, and family man", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/jon-obryan/", "x_url": "https://twitter.com/jobryan", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/9b7a504436d7908e17f8a8ac8a8426ed87404fc7.jpg" }, { "user_id": 177973, "full_name": "Rahul Asati", "title": "Founder", "founder_bio": "CTO at Atlas", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/rahul-asati/", "x_url": "https://twitter.com/asati_rahul", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/3dae25fa0d98d704d2bbb963f25eeaf6b96b4712.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 88252, "title": "Atlas for Discord – Bring Structure to Community Support", "tagline": "Structured support—right inside your Discord community", "body": "Atlas now natively integrates with Discord, making it easy to track, manage, and respond to support requests—without losing the fast, community-driven feel that makes Discord special.\n\n\n\n### **The Problem**\n\nManaging support on Discord is messy. Questions pile up, important messages get buried, and there’s no way to escalate or track issues properly. Most teams rely on disconnected tools, leading to lost conversations and frustrated customers.\n\n### **Introducing Atlas for Discord**\n\nAtlas now integrates with Discord, turning real-time conversations into structured, trackable support tickets—while keeping everything in sync across platforms.\n\n![uploaded image](/media/?type=post&id=88252&key=user_uploads/90048/b0eec499-af11-4d79-894a-bb69a476f60a)\n\n### **Key Features**\n\n✅ **Turn Discord messages into tickets** – Automatically or manually, so nothing slips through the cracks.\\\n📢 **Multi-channel support** – Works with general chat, forum discussions, private VIP threads, and dedicated support forms.\\\n🔄 **Bidirectional sync** – Reply to Discord messages directly from Atlas—no more switching between platforms.\\\n💬 **Structured, searchable support** – Keep conversations organized and trackable inside Atlas.\n\n### **Try it out**\n\nIf you’re running a Discord community or know someone who is, I’d love to connect. [Book a call with me](https://calendly.com/jon-obryan/30min), and let’s chat about how Atlas can streamline your support.", "url": "https://www.ycombinator.com/launches/MxQ-atlas-for-discord-bring-structure-to-community-support", "votes": 7, "created_at": "2025-03-04T18:36:05.433Z" } ] }, { "id": 25912, "name": "Vessel", "slug": "vessel", "former_names": [ "Kin Finance", "Kinit" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c41da58de5c2dc6a94cc622e5a9fd55538d62d3a.png", "website": "https://vessel.dev", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Vessel is the developer-first, native integration platform for GTM tools. We make it easy for developers to integrate with your customer’s CRMs, Sales Engagement, Marketing Automation, Chat, Dialers, and more. Integrate in different ways customized for your use cases: \r\n\r\n- Speed: Use our Unified APIs to roll out many integrations quickly through a common data model and unified interface.\r\n- Depth: Use our actions API to build deeper integrations when working with entities custom to each app.\r\n- Ease: Use ETL to let us handle pulling and pushing customer data to your DB\r\n- Extensible: Support any integrations through our open-source integrations library\r\n\r\nBreadth and depth, make your integrations limitless.", "one_liner": "Developer-first, native integration platform for GTM tools", "team_size": 5, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1647450085, "tags": [ "Sales", "API", "Marketing", "Customer Support", "CRM" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2022", "status": "Inactive", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/vessel", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2022/vessel.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/vesselapi", "x_url": "https://twitter.com/vesselapi", "fb_url": null, "cb_url": "https://www.crunchbase.com/organization/vessel-7897", "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/c41da58de5c2dc6a94cc622e5a9fd55538d62d3a.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 566414, "full_name": "Avery Yip", "title": "Founder", "founder_bio": "Avery Yip is the co-founder of Vessel. Avery previously worked at Productiv as a backend/infra engineer in the SaaS management space. When he started at Productiv, it was Series A with less than 10 customers and he helped grow it to Series C with over 100 customers. He earned a degree in Computer Science & Data Science from UC Berkeley.", "is_active": false, "linkedin_url": "http://linkedin.com/in/averyyip", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/0adda0b3a568d308dd61e334a4e46a8835ee8065.jpg" }, { "user_id": 828021, "full_name": "Zachary Kirby", "title": "Founder", "founder_bio": "Career Experience: Productiv (Series C) - FE Developer, Gusto - KP Engineering Fellow, FaceBook/Meta - FE engineering Intern\n\n|| Entrepreneurial Experience: KP Fellow, Accel Scholar, Glynn Capital Investment Fellow, Cal Hacks Executive Director\n\n|| Collegiate Experience: UC Berkeley - Computer Science", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/zkirby/", "x_url": "https://twitter.com/zkirby2020", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/1cd7e438a3c24f37c503c5bea095dd0bdd8d1644.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 64733, "title": "Vessel: Easily integrate with your customer’s CRM", "tagline": "Vessel allows developers to read and write to their customer’s CRM with one integration.", "body": "### ⁉️ Problem\n\nFor products that need access to their customer’s CRM, having a breadth of integrations has become table-stakes. However, it is difficult to build CRM integrations in-house, because you need to:\n\n* support different types of authentication\n* understand the data model, APIs, and ever-changing specs of each CRM platform\n* handle platform limitations like API quotas and limited webhooks support\n* transform data from your customer’s CRM for use in your product\n\nCompanies are spending a lot of engineering resources building and maintaining CRM integrations in-house. For instance, we spoke to a company that built a HubSpot integration and had to turn it off because they didn’t have the resources to handle HubSpot’s API limits.\n\n### 💡 Solution\n\nVessel is the universal API for CRMs, making it easy for developers to build applications that integrate with their customer’s CRM.\n\n* A unified interface to read and write across 8 objects: Accounts, Leads, Contacts, Deals, Events, Notes, Tasks, [Users](https://vesseldocs.stoplight.io/docs/vessel/603bd0ce2abb1-get-all-users)\n* [Webhooks](https://vesseldocs.stoplight.io/docs/vessel/e1m6clym4s5ya-webhooks) to keep your data fresh without polling even if the end platform does not offer webhooks on certain objects.\n* A drop-in UI to securely connect your customer’s CRM to your product\n* Avoidance of rate limits for platforms you integrate with\n* Improved developer experience with strongly associated objects. You can easily identify all of the associated objects (e.g. going from leads -> accounts, accounts -> leads)\n\n### ⚡ Get started\n\nIf you’re looking to integrate CRMs into your product, book some time [here](https://calendly.com/vesselapi/vessel-demo) or send us an email with your use case at [founders@vessel.land](mailto:founders@vessel.land)! Learn more at .", "url": "https://www.ycombinator.com/launches/Gq5-vessel-easily-integrate-with-your-customer-s-crm", "votes": 22, "created_at": "2022-07-19T15:12:24.823Z" } ] }, { "id": 26052, "name": "Nara", "slug": "nara", "former_names": [ "HelloGuru" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/7d8b2aa3c594c5b133e55553aae089d266459ca2.png", "website": "https://trynara.com", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "We make it easy for small and medium businesses to build an AI sales agents for their websites and social media, augmenting their sales capacity. This assistant provides personalized shopping recommendations to customers and is available 24/7 to answer their questions.", "one_liner": "Answer 70% of your support and sales questions. Instantly", "team_size": 3, "industry": "B2B", "subindustry": "B2B", "launched_at": 1642021198, "tags": [ "Sales", "Customer Service", "Customer Support", "AI", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2022", "status": "Acquired", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/nara", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2022/nara.json", "year_founded": 2019, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/naraai/", "x_url": "https://twitter.com/join_nara", "fb_url": null, "cb_url": null, "github_url": "https://github.com/Nara-Assistant", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/7d8b2aa3c594c5b133e55553aae089d266459ca2.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 730629, "full_name": "Angela Castillo", "title": "Founder", "founder_bio": "I've had the incredible opportunity to experience early and growth stage startups from various perspectives.\nI've been a founder leading Helloguru, where we launched a no code tool and successfully raised $1.5 million in capital. Prior to that, I served as Chief of Staff for the CEO at Drift, where I honed my skills in startup growth and product development. I also had the opportunity to incorporate cutting-edge technologies from startups in ABinBEV. ", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/angelacastillollinas/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/cdcd8e7d6034b33c865631d2b149c9af227cbd4f.jpg" }, { "user_id": 363364, "full_name": "Felipe Abello", "title": "Founder", "founder_bio": "cofounder at agentcard.sh - prev: cofounder at infactory.ai - founder & CEO at Nara (Helloguru W22) - ex @Rappi (1st employee).", "is_active": false, "linkedin_url": "https://linkedin.com/in/pipe-abello-2512b9195", "x_url": "https://twitter.com/PipeAbellos", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/93a0a14dff5fd9699028e53e41ccea1045766a8c.jpg" }, { "user_id": 195578, "full_name": "Oscar Rojas", "title": "Founder", "founder_bio": "I'm a design engineer making AI remove friction from people's lives while staying true to human values. Most recently, I've been designing and shipping AI agents at Founders Inc and Rappi. Previously, I co-founded two YC-backed startups: CPO at Nara W22 (acqd)/ CEO at Wabi S21. ", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/oarojas/", "x_url": "https://twitter.com/oarojas10", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/45512588a4001e43a2a0f4abd5db82a1e4829a90.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 76572, "title": "Nara - Your new employee that boosts sales automatically", "tagline": "Nara is a digital sales associate specifically built for Shopify stores", "body": "## **tl;dr**\n\nIntroducing the first AI-powered digital sales associate for Shopify stores. More than a tool is like **a team member that helps shoppers on all chat channels.** It gives product details, solves customer problems and disputes, helps them find items, and makes the checkout process easy.\n\nWant to see all Nara's skills? Here is its CV: [https://read.cv/trynara/](https://read.cv/trynara)\n\n## **Demo**\n\n\n\n## **Why**\n\nWe understand the overwhelm of running a Shopify store. The endless customer queries, the need for quick responses, and the struggle to grow sales while managing day-to-day operations. It's like running a marathon and a sprint at the same time.\\\n\\\nBut how do we know exactly how this feels? \\\n\\\nWe focused on stepping into our customers' shoes - working directly in their CRMs as sales and support agents to truly understand their pain. \\\n\\\nThis is what our inbox looked like from just one customer in just 2 hours 😂\n\n![uploaded image](/media/?type=post&id=76572&key=user_uploads/195578/81d6c5e2-e175-4d18-9fba-2a1d7aa20a99)\n\nBased on this, we are releasing these new updates for Nara.\n\n## **Introducing**\n\n### **1\\. Automated actions**\n\nNara helps you save time by handling all the order tracking questions, cancelations, refunds, and other workflows from end to end.\n\n![uploaded image](/media/?type=post&id=76572&key=user_uploads/195578/db894347-c737-44f3-a522-a6e5c7035a93)\n\n### **2\\. Omnichannel human-level support**\n\nNara integrates seamlessly into all your chat channels like CRMs, Instagram DMs, email, etc.\n\n![uploaded image](/media/?type=post&id=76572&key=user_uploads/195578/df80aca7-592b-4e7e-afc0-40c97ba7324e)\n\n### **3\\. Human touch experience**\n\nNara is bringing back the comfort and ease of chatting with a helpful sales associate we had in physical stores - not just a traditional text chatbot.\n\n![uploaded image](/media/?type=post&id=76572&key=user_uploads/195578/80aa8f6d-4cf6-4d89-96eb-c8f74b8275ea)\n\n## **Our Ask 🙏**\n\n* If you know a DTC brand or Shopify store let us know, we'd love to connect with them!\n* We are raising our seed round. If you know any investors, or if you are an investor interested in this space, we would love to talk.\n* For further inquiries or partnerships, you can send us an email at [founders@trynara.com](mailto:founders@trynara.com)\n\n_Try us!—you can start using Nara here: _[_https://trynara.com/?utm=launchyc_](https://trynara.com/)\\\n\\\nThank you!!! 🙏", "url": "https://www.ycombinator.com/launches/Jv2-nara-your-new-employee-that-boosts-sales-automatically", "votes": 16, "created_at": "2023-12-01T16:52:13.198Z" } ] }, { "id": 26876, "name": "Zoltar Labs", "slug": "zoltar-labs", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/8c6e0f60f05c93e4aa70e811f7fa2df38afbb600.png", "website": "https://www.zoltarlabs.com/", "all_locations": "New York City, NY, USA; Mountain View, CA, USA", "long_description": "", "one_liner": "AI-assisted CX tool built with your knowledge.", "team_size": 9, "industry": "B2B", "subindustry": "B2B", "launched_at": 1655313874, "tags": [ "SaaS", "Customer Success", "Customer Support", "Enterprise Software" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2022", "status": "Inactive", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/zoltar-labs", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2022/zoltar-labs.json", "year_founded": 2021, "city": "New York City", "country": "US", "linkedin_url": "https://www.linkedin.com/company/zoltar-labs", "x_url": "https://twitter.com/ZoltarLabs", "fb_url": null, "cb_url": "https://www.crunchbase.com/organization/zoltar-labs", "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/8c6e0f60f05c93e4aa70e811f7fa2df38afbb600.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 849908, "full_name": "Jensen Kuo", "title": "Founder/CEO", "founder_bio": "Co-Founder and CEO at Zoltar Labs. Previously engineering @LinkedIn and @Yelp. Cornell CS Alum.", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/jensenkuo/", "x_url": "https://twitter.com/jensiepoo", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/0799a75c6f296b1fa6fa404afaae84abc6b3de26.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 64209, "title": "🚀 Zoltar | AI-assisted CX tool built with your knowledge. ⚡️", "tagline": "🧗 On a mission to reimagine CX operations", "body": "Hey Fam 👋\n\nJensen and James from [@Zoltar Labs](https://ycombinator.com/companies/zoltar-labs) here! Zoltar is the most efficient way for CX teams to handle support requests through AI-powered automation.⚡️\n\n---\n\n**What is Zoltar 💡**\n\nZoltar is an AI system trained to handle customer support requests with actions from a company's APIs. Examples of use cases include: 1) helping e-commerce marketplaces automate customer requests to process an item exchange or track order status, 2) helping freight marketplaces automate customer requests to change a delivery address. \n\nZoltar can be deployed across different support channels including live chats and emails, and is integrated with Intercom / Zendesk / Salesforce / Kustomer so companies can leverage existing systems to resolve user issues more efficiently. \n\n**Who is This For 👶**\n\nCompanies that spend extra time and headcount to process repetitive customer requests, such as:\n\n* ✍️ Tracking orders or returns/refunds\n* ❓Questions related to canceling orders, user accounts being blocked, reactivating user subscriptions, etc\n* Any other repetitive inquiries that your reps are faced with\n\n---\n\n**Why We Built This 😷**\n\nWhen customers contact support, they expect resolution right then and there.\n\nMost AI tools / chatbots on the market today are limited to extracting and presenting information to customers, and cannot offer direct resolutions to customer problems. That means something as simple as changing details about a purchase (in the case of e-commerce, for example) still requires a human rep to resolve. We believe there is a much more efficient way to serve customers.\n\nUnlike common AI chatbots, Zoltar takes action on your customers’ queries with the appropriate API calls, alleviating support reps from manually processing customer requests or performing repetitive tasks.\n\n---\n\n**We’d Love to Hear From You** 🤝\n\nEmail us at [jensen@zoltarlabs.com](https://mailto:jensen@zoltarlabs.com) or [james@zoltarlabs.com](https://mailto:james@zoltarlabs.com) if…\n\n* You are a founder/business owner looking to automate customer tasks that were traditionally done manually \n* You are a COO/CTO/customer ops/customer support director looking to increase support efficiency and reduce cost-per-contact\n\n---\n\n**Sign up for our** [**demo**](https://www.zoltarlabs.com/) **today!**", "url": "https://www.ycombinator.com/launches/Ghd-zoltar-ai-assisted-cx-tool-built-with-your-knowledge", "votes": 439, "created_at": "2022-06-30T02:36:56.264Z" } ] }, { "id": 27051, "name": "Unthread", "slug": "unthread", "former_names": [ "Everyspace" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/290690229ed29797c07fe092447c7095acc04e18.png", "website": "https://unthread.io", "all_locations": "New York City, NY, USA", "long_description": "Unthread is an AI-powered helpdesk built natively into Slack. We help companies to automate the creation and resolution of tickets right from a Slack channel.\r\n\r\nWe work with IT, HR, and CX teams at some of the world's largest companies to resolve tickets instantly using AI.", "one_liner": "Automate support ops natively in Slack", "team_size": 7, "industry": "B2B", "subindustry": "B2B -> Productivity", "launched_at": 1656512918, "tags": [ "SaaS", "B2B", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2022", "status": "Active", "industries": [ "B2B", "Productivity" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/unthread", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2022/unthread.json", "year_founded": 2021, "city": "New York City", "country": "US", "linkedin_url": "https://linkedin.com/company/unthreadai", "x_url": "https://twitter.com/unthreadai", "fb_url": "https://facebook.com/unthreadai", "cb_url": "https://www.crunchbase.com/organization/unthread", "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/290690229ed29797c07fe092447c7095acc04e18.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/65f907a16d19ba746947a90e82becb2b1114a6e6.png" ], "primary_partner": { "name": "Aaron Epstein", "url": "https://www.ycombinator.com/people/aaron-epstein" }, "founders": [ { "user_id": 880492, "full_name": "Tom Bachant", "title": "Founder", "founder_bio": "Founder at Unthread. Previously founder of Dashride (acquired by Cruise in 2018).", "is_active": true, "linkedin_url": "https://linkedin.com/in/tombachant", "x_url": "https://twitter.com/bachonk", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/42c70543a9283d81915bc3bb407db210e38bbb92.jpg" }, { "user_id": 1074633, "full_name": "Jake McCloskey", "title": "Founder", "founder_bio": "", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/jakemccloskey", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/12e79de0122f485b39ff920effa2d73d3982c769.jpg" } ], "jobs": [], "news": [ { "title": "Unthread Raises $3M to Empower Support Teams Within Slack with Automation – AlleyWatch", "url": "https://www.alleywatch.com/2024/08/unthread-ai-support-platform-integrated-embedded-slack-help-desk-tom-bachant/", "date": "Sep 06, 2024" } ], "launches": [] }, { "id": 27725, "name": "Parabolic", "slug": "parabolic", "former_names": [ "Prayogh", "Prayog" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/19e1af8a1c45eebbb38eb6d6fb3a5ea0f0096b9c.png", "website": "https://www.growparabolic.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Parabolic is an AI assistant that autodrafts ready-to-send responses for your customer support team. \r\n\r\nEquip your team with the best possible response at their fingertips.\r\n", "one_liner": "AI assistant for customer support", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1675746108, "tags": [ "Generative AI", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Inactive", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/parabolic", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/parabolic.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "", "x_url": "", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/19e1af8a1c45eebbb38eb6d6fb3a5ea0f0096b9c.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Diana Hu", "url": "https://www.ycombinator.com/people/diana-hu" }, "founders": [ { "user_id": 1085302, "full_name": "Shub Viragi", "title": "Founder", "founder_bio": "", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/sviragi/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/94a5c1016fb244e1a880c0e8afdee42aa3927492.jpg" } ], "jobs": [], "news": [], "launches": [] }, { "id": 27816, "name": "OpenSight", "slug": "opensight", "former_names": [ "FastFile" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/388789f1c6ffe4850160572101030a86b8e7bc8c.png", "website": "https://www.opensight.ai", "all_locations": "San Francisco, CA, USA; Sunnyvale, CA, USA; Remote", "long_description": "OpenSight helps companies quickly scale up their support function and resolve customers' questions much faster. With the latest advancement in LLMs, OpenSight offers accurate answers and action resolution paths resolving >70% of inbound customer inquiries. ", "one_liner": "AI-powered customer support automation for fast-growing companies", "team_size": 3, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1673668209, "tags": [ "Generative AI", "B2B", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Inactive", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/opensight", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/opensight.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/opensightai/", "x_url": "https://twitter.com/OpenSightAI", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/388789f1c6ffe4850160572101030a86b8e7bc8c.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 699631, "full_name": "Ruoni Wang", "title": "Founder/CEO", "founder_bio": "Full-stack engineer with a strong product mind. Prior to OpenSight, Ruoni built several AI/ML applications at Meta AI and is a patent author in Natural Language Processing. Now engineering @ Anima (YC W21). \n", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/ruoni-wang-090031121/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/7670c66297550bb1f169861a19ce71d3eae7ae91.jpg" }, { "user_id": 1255641, "full_name": "Jeff Huang", "title": "Founder/CTO", "founder_bio": "Former CTO @ Lunaris Trading, Volatility Strategies and Arbitrage Team Lead @ Akuna Capital", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/jhuang619/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/5e63a876057534fc1ee9abaf54595779aa26541f.jpg" }, { "user_id": 422006, "full_name": "Victoria Wan", "title": "Founder/COO", "founder_bio": "In my previous life, I worked in strategic finance for startups and public companies before becoming the first marketing hire at Pry Financials YC W21 (Acquired by Brex). Currently living in TX with my husband and our 2 Shiba Inu’s and our son.", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/vw-wan/", "x_url": "https://twitter.com/hiVickieW", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/ab08543f0f468a354e2dc72d27e9cbf434a2e16a.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 69276, "title": "OpenSight - Automate your customer support questions (and actions!)", "tagline": "AI-powered solution to automate even the hard and time-consuming customer questions and requests", "body": "Hi YC! Vickie, Jeff, and I (Ruoni) are excited to introduce [OpenSight](https://www.opensight.ai)!\n\n**_Tl;dr_**_: OpenSight is a customer support automation tool that resolves **>70% of your customers’ questions** by automating actions in addition to providing text-based responses._\n\n## **❌ The Problem**\n\nYou are a B2C SaaS, e-Commerce, Marketplace, FinTech company with tons of tickets growing every day, support is becoming really expensive and **your Intercom bot solves 30% of the tickets** after either you or your head of ops **spent hundreds of hours finding and creating examples to train the bot.** (A notable portion of which are customers who just rage quit and counted as contained)\n\n## **✨ Our Solution**\n\n### Automatic Answering Bot\n\n* Learn from your FAQ, past agent responses AND agent actions to **2-3x your current chatbot’s containment to 70 - 90%**\n* Give your customer **precise answers** to the question asked (**check out** [**this comparison**](https://www.loom.com/share/ef944404f6e74ce3a0ea756ecf57b78a) **of our answer bot vs. Stripe’s help center and doc, and try it yourself** [**here**](https://stripe-demo.opensight.ai))\n* **More than just a simple embeddings search fed into GPT** - our proprietary algorithm uses statistical modeling to adjust answer relevancy and filter out irrelevant or case-specific content to ensure vetted and up-to-date answers\n* Promptly perform the actions that your customers request when the right conditions are met\n\n### Agent Assist\n\n* Draft answers and allow agents to **perform lengthy yet repetitive actions** with **a single click**, saving up to **80% of handle time**\n* Surface the **relevant customer data** at the **right time** to give your agents confidence without cluttering their workspace with unnecessary details\n\n ![uploaded image](/media/?type=post&id=69276&key=user_uploads/699631/93ad40ec-16f6-4bca-8ca7-581efe7ac9c3)\n\n\n## **⚙️ How it works**\n\n1. An initial call to understand your needs - We **support multiple languages** and **integrations** (Zendesk, Intercom, Front, and more)\n2. Signing a data-sharing agreement for us to analyze your support data and present you with an automatability report with real backtest results using our bot and a tailored solution set\n3. 3-month pilot where we will be your consultant **customizing integrations and features just for you** and making sure we deliver on the promise; **no engineering lift from your end**\n4. An official rollout with our solution set, which will then become completely self-served\n\n## **🙏 Our ask**\n\n* If your team is overwhelmed by the number of support tickets - with > min (100+ tickets/daily, 3 customer support agents), let us help you by scheduling a call with us [here](https://usemotion.com/meet/OpenSight/xvxpkhl?d=30)\n* If you believe someone you know might need our help, we’d love to be connected at [vickie@opensight.ai](mailto:vickie@opensight.ai).\n* If you like what we are building, share and upvote!\n\nThank you so much!", "url": "https://www.ycombinator.com/launches/I1M-opensight-automate-your-customer-support-questions-and-actions", "votes": 73, "created_at": "2023-02-14T16:51:24.428Z" } ] }, { "id": 27818, "name": "Gluetrail", "slug": "gluetrail", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/655e9f2acbaad108c6e7539ecb81f7a1ce60e8cc.png", "website": "https://www.gluetrail.com", "all_locations": "Paris, Île-de-France, France; Remote", "long_description": "Gluetrail is a chrome extension that allows you to create support/training/marketing assets 10x faster, just from a screen and audio recording. These assets allow you to drive software or process adoption & awareness among prospects, customers or teammates. \r\n\r\nFrom one single recording, Gluetrail leverages your screen+clicks+audio transcript, and AI, to:\r\n- automatically create step-by-step articles with screenshots and videos\r\n- adapt the content for & publish it on 3rd party platforms in 1 click: internal or external knowledge bases (Notion, Confluence, Intercom, Zendesk...), community platforms and social media (linkedin, youtube, twitter, discourse...) ", "one_liner": "Create step by step articles with screenshots and videos 10x faster", "team_size": 2, "industry": "B2B", "subindustry": "B2B -> Marketing", "launched_at": 1670419850, "tags": [ "Productivity", "Sales Enablement", "Marketing", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Inactive", "industries": [ "B2B", "Marketing" ], "regions": [ "France", "Europe", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": [ { "question": "How did your company get started? (i.e., How did the founders meet? How did you come up with the idea? How did you decide to be a founder?)", "answer": "We have known each other for 5 years and met when we both worked at Algolia. Baptiste led the Internal Tools engineering team initially, then worked on Data Operations while Anne-Charlotte built and scaled the Revenue Operations team. As a result, we worked closely together on productivity, process optimization and analytics topics. We came up with the idea of Gluetrail as we experienced first hand the pain it intends to solve." } ], "url": "https://www.ycombinator.com/companies/gluetrail", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/gluetrail.json", "year_founded": 2022, "city": "Paris", "country": "FR", "linkedin_url": "https://www.linkedin.com/company/gluetrail/", "x_url": "", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/655e9f2acbaad108c6e7539ecb81f7a1ce60e8cc.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Nicolas Dessaigne", "url": "https://www.ycombinator.com/people/nicolas-dessaigne" }, "founders": [ { "user_id": 1188344, "full_name": "Anne-Charlotte Chauvet", "title": "Founder", "founder_bio": "I have 10+ years of experience in building/scaling Revenue Operations at B2B SaaS companies (from <$1M to $150M+ in ARR). Just before founding Gluetrail, I was responsible for Revenue Operations at Algolia (YC W14).\n", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/annecharlottechauvettissot/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/7dfb4e07bbe9802fe81a7e037656fc30a5d0c0e6.jpg" }, { "user_id": 1189125, "full_name": "Baptiste Coquelle", "title": "Founder", "founder_bio": "10+ years in software development applied to Operation and Strategy.\nI had the chance of joining Algolia early stage and to work on many different layers in the data space: data automation, data pipeline, data analytics and most recently, business modeling in sales led and product led motion, where there is still so much to do!", "is_active": false, "linkedin_url": "https://www.linkedin.com/in/baptistecoquelle/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/4710815d2d6a029d08d7d2455438f0f8f6d459f2.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 68415, "title": "✨ Gluetrail - empowering non tech teams to build internal tools, in minutes", "tagline": "No code SaaS allowing no tech teams to build internal tools autonomously", "body": "**TL;DR** [**Gluetrail**](https://www.gluetrail.com/) is a no-code SaaS application that allows non-technical teams to build internal tools autonomously, on top of their existing business systems and databases. Have a look at our [**template library**](https://www.gluetrail.com/templates) or contact us with any use case you’d like help with; sign up [**here**](https://www.gluetrail.com/) to request free trial access.\n\n### **🛠️ THE PROBLEM WITH BUILDING INTERNAL TOOLS**\n\n* **Operational teams rely heavily on internal tools.**\n* They know best the challenges they need these tools to solve, and have **the most urgency** for them.\n* But **they are not autonomous to build and maintain them**.\n\nWhy? Because building internal tools requires knowing how to write and maintain code.\n\n_A short story about a simple use case is worth a thousand words…_\n\nJohn from the Ops team wants to drive his sales team’s productivity by building and sending forms on Slack (with buttons, input, datetime etc.) and process that information back to his CRM, HubSpot. For example, sending a form like this to update deals’ close dates that are past due:\n\n![](https://lh7-us.googleusercontent.com/-4DOLazJmJHGcHsg7aHXz2Ssy1rlRWy3zkaHokyGVxRQ8K05Cz56ohVxpjpkX_qd4RFynIJUOEBIW2dgkIKaPG31AugDRGZEQENIL7nNp-LoeqXd6fUiF3JsEotM1Kdt1jpHjWGL-IoIGI2xFerDYkw)\n\nHe looks at options to build this but none of them are suitable:\n\n* **Ask his dev team**: his request is low priority in the backlog and he knows he’ll have to go back often to the dev team for maintenance after the tool is built.\n* **Leverage internal tools builders**: these tools are built for developers and require knowing how to code. The technical bar is too high for John to get started and build quickly.\n* **Use no-code workflow tools**: his use case requires building end-user interfaces (Slack notifications with a form and buttons), which is something these tools don’t handle easily without having to code.\n\n### **🤖 THE SOLUTION**\n\nHere's a [**1mn video demo**](https://www.gluetrail.com/use-case/video-demo) of how John built, in Gluetrail, his Slack notifications allowing reps to update HubSpot, without any code.\n\n![uploaded image](/media/?type=post&id=68415&key=user_uploads/1188344/7e6a88e2-b8e6-4f67-94b4-fd7f5abc2685)\n\n![uploaded image](/media/?type=post&id=68415&key=user_uploads/1188344/cc1c8bf2-c3f7-4835-a999-4a0fc67a17aa)\n\n[Gluetrail](https://www.gluetrail.com) empowers non-technical teams to build business critical internal apps autonomously, literally in minutes. We do this with:\n\n* **A no-code interface**\n* **Automations and UI components** to build web, Slack or Chrome extension based interfaces \n* **Integrations** with 3rd party systems like HubSpot, Salesforce, Notion, OpenAI, Slack, Postgres, BigQuery and others.\n\nOur [template library](https://www.gluetrail.com/templates) features some use cases you can replicate in Gluetrail. \n\n### **🚀 Give it a try!**\n\nWe offer **14-day free trials to get started**. Our pricing is license based for internal tool builders and front-end users, and comes with unlimited app builds and runs.\n\nYou can get in touch with us by **signing up on our** [**website**](https://www.gluetrail.com) (we’ll follow up quickly!) or emailing us directly at [annecharlotte@gluetrail.com](mailto:annecharlotte@gluetrail.com).  ", "url": "https://www.ycombinator.com/launches/HnT-gluetrail-empowering-non-tech-teams-to-build-internal-tools-in-minutes", "votes": 43, "created_at": "2023-01-13T11:01:42.171Z" } ] }, { "id": 27881, "name": "Inkeep", "slug": "inkeep", "former_names": [ "inkeep" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/ca1b5818bf14fe551342345b16c3c399f2ecdf21.png", "website": "https://inkeep.com", "all_locations": "San Francisco, CA, USA", "long_description": "Inkeep is the only agent platform designed to help both developers and non-developers ship Agent-powered assistants and automations.\r\n\r\nCompanies like Anthropic, Midjourney, Clay, PostHog, and Postman deploy Inkeep Agents at scale to help with everything from support to sales.\r\n\r\nHighlights:\r\n- A No-Code Builder and Developer Framework with full 2-way sync\r\n- Unified search and RAG for knowledge bases, docs, and company data\r\n- MCPs and integrations with your apps, APIs, and software\r\n- Intelligent insights and monitoring over how Agents perform\r\n\r\nWith Inkeep Agents, enterprises and high-growth teams empower their employees with AI teammates that help get work done and automate repeatable tasks.\r\n\r\nBacked by Khosla Ventures, Y-Combinator, Great Point Ventures and leading CEOs and founders.", "one_liner": "Build AI Agent teammates and automations in code or no-code", "team_size": 18, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1677660046, "tags": [ "Developer Tools", "Workflow Automation", "Customer Support", "No-code", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/inkeep", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/inkeep.json", "year_founded": 2023, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/inkeep/", "x_url": "https://twitter.com/inkeep", "fb_url": null, "cb_url": "https://crunchbase.com/organization/inkeep", "github_url": "https://github.com/inkeep", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/ca1b5818bf14fe551342345b16c3c399f2ecdf21.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/c9c0852fd8b6bce98922c3f075583b77aa63e8d4.png" ], "primary_partner": { "name": "Tom Blomfield", "url": "https://www.ycombinator.com/people/tom-blomfield" }, "founders": [ { "user_id": 1161446, "full_name": "Nick Gomez", "title": "Founder", "founder_bio": "Nick is co-founder and CEO of Inkeep. He previously led devex for a team at Microsoft, focusing on self-serve developer experiences and no-code builders. He studied Business & Computer Science at MIT. Beyond Inkeep, Nick enjoys photography and hiking.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/edwinngomez", "x_url": "https://twitter.com/nickgomez", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/909605b4e584bff4ae903ae08a61d992f8a253b6.jpg" }, { "user_id": 1161457, "full_name": "Robert Tran", "title": "Founder", "founder_bio": "Robert Tran is a cofounder of inkeep. He studied CS & Math at MIT and has an extensive background in tech, including working with government, political organizations, financial firms, and logistics companies. Previously, Robert was an early employee then Head of Engineering at illumis — building software to aggregate thousands of public data sources that are locked in silos. illumis was acquired by ComplySci. Outside of inkeep, Robert is passionate about film & writing.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/robert-tran-profile", "x_url": "https://twitter.com/robert_inkeep", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/be2d117ced48c24de80e03ddc3cfb572bfb86714.jpg" } ], "jobs": [], "news": [ { "title": "This Startup Just Raised $13 Million To Make AI Agents Easy For Any Team", "url": "https://www.forbes.com/sites/zoyahasan/2025/09/05/this-startup-just-raised-13-million-to-make-ai-agents-easy-for-any-team/", "date": "Sep 05, 2025" } ], "launches": [ { "id": 85650, "title": "Inkeep - AI support you can trust", "tagline": "All the AI tools you need to scale support - without losing the human touch", "body": "Hi everyone, we’re Nick and Robert - co-founders of [Inkeep](https://inkeep.com/).\n\n### TL;DR\n\nAs founders, we know that fast, quality support helps great products stand out.\n\nInkeep accelerates every step of support with:\n\n🔍 An AI assistant for end-users\n\n🎧 A copilot for support teams\n\n📚 Tools to fix content gaps\n\nInkeep works with any docs or support platform; see our [showcase](https://inkeep.com/showcase?example=anthropic&tab=aiForCustomers) for examples.\n\n![uploaded image](/media/?type=post&id=85650&key=user_uploads/1161446/2fab07e8-72a9-4e56-9fb9-e14f38f411c6)\n\n### Problem: today’s tools focus too much on automation\n\nUsers of modern products expect two things:\n\n(1) great self-serve experiences\n\n(2) fast human help when they need it\n\nAI support solutions often forget about this and end up feeling like a barrier to getting “real” help. \n\n### Solution - AI that builds trust\n\nOur approach is simple: build practical tools for every step of the support process with the end-user as the #1 priority.\n\n**Assistant for users**\n\nInkeep taps into your docs, help center, and other content to provide direct answers to user questions. Our assistant cites its sources, **admits when it doesn’t know**, and hands off to your support channels.\n\n![uploaded image](/media/?type=post&id=85650&key=user_uploads/1161446/66cc6667-df67-4209-baa3-6ea0e6b38fd3)\n\n**Copilot for support teams**\n\nWhen your support team needs to step in, our CX copilot:\n\n✍️ Drafts detailed answers\n\n🔗 Links to relevant docs and past tickets\n\n⚡ Summarizes long tickets \n\n🔔 Suggests to-dos and next steps\n\n[Demo:](https://youtu.be/4_yEpMkdua4)\n\n**Tools to fix content gaps**\n\nThe #1 way to improve support over time is to improve your content (or product).\\\nInkeep helps close that loop with:\n\n1. [AI reports](https://docs.inkeep.com/analytics/reports) that pinpoint and prioritize gaps in your content.\n2. A [Ticket to FAQ](https://go.inkeep.com/ticket-into-faq) tool to create new content from closed tickets.\n\n![uploaded image](/media/?type=post&id=85650&key=user_uploads/1161446/2a81cc6c-821f-4853-8630-a831a5144135)\n\n### **🙏 Our Ask**\n\n* Want to try an AI assistant powered by your content? Get a [self-serve demo](https://inkeep.com/demo?cta_id=yc_launch).\n* Thinking about adding AI to your entire support workflow? [Schedule a call](https://inkeep.com/demo?cta_id=pricing_enterprise_demo_cta).\n\nSocials: [LinkedIn](https://www.linkedin.com/company/inkeep), [𝕏.](https://x.com/inkeep_ai)", "url": "https://www.ycombinator.com/launches/MHS-inkeep-ai-support-you-can-trust", "votes": 22, "created_at": "2024-11-18T15:46:06.140Z" }, { "id": 69837, "title": "Inkeep - Conversational search for your developer product 💬🔍", "tagline": "Help developers do more with your product, faster.", "body": "> tl;dr: [Inkeep](https://www.inkeep.com/?utm_campaign=yc) provides conversational search for developer-focused companies. We use LLMs to understand a company’s docs, GitHub issues, Stack Overflow questions, and more to answer developer questions and increase customer activation.\n\n### **Our Team:**\n\nHi YC, we’re [Robert Tran](https://www.linkedin.com/in/robert-tran-profile/) and [Nick Gomez](https://www.linkedin.com/in/edwinngomez/) from Inkeep!\n\n![uploaded image](/media/?type=post&id=69837&key=user_uploads/1161457/4cbbe838-fb40-4508-89aa-8713f83d7755)\n\nWe met eight years ago at MIT as undergrads. After MIT, Nick was a Senior Product Manager working on developer experiences for Microsoft’s identity products. Robert was Head of Engineering at illlumis (acquired), building large-scale data aggregation pipelines for public datasets.\n\nWith years of experience building developer-focused products, we are excited to build Inkeep.\n\n### **Problem:** Any blocker or unanswered question is a drop-off point\n\nDevelopers evaluate a product by how easy it is to get started and use it for their use case. Optimizing this experience is the #1 goal for many developer-focused companies, but it’s hard to do well because:\n\n* Knowledge about the product is scattered across docs, GitHub issues, Stack Overflow, forums, private communities, and more.\n* Answering technical issues and questions at scale is hard.\n* Developers often prefer to self-troubleshoot.\n\n### **Solution:** Conversational search powered by all your existing content\n\n[Inkeep](https://www.inkeep.com/?utm_campaign=yc) automatically indexes all of a developer tool company’s content with zero effort required. We use fine-tuned LLMs that fully understand your product to power search and chat experiences tailored for developers.\n\nInkeep is embeddable as a:\n\n* Search bar for your docs\n* Chat widget for your app or landing page\n* Slack or Discord bot for your community\n\nYour developers can search or ask anything and get answers immediately. And you’ll be able to get insights on what they're getting stuck on.\n\n![uploaded image](/media/?type=post&id=69837&key=user_uploads/1161457/41100239-1ce3-4e5a-8349-4294e24a237d)\n\n\n### **Our asks:**\n\n* Interested in adding Inkeep to your developer product? We’d love to [show you a demo](https://calendly.com/nickgomez/inkeep-demo-20mins).\n* Connect us with folks who are obsessed with developer experience & activation.\n\nGet in touch at: [founders@inkeep.com](mailto:founders@inkeep.com) \\\nLearn more at: [Inkeep.com](https://www.inkeep.com/?utm_campaign=yc)", "url": "https://www.ycombinator.com/launches/IAP-inkeep-conversational-search-for-your-developer-product", "votes": 167, "created_at": "2023-03-01T20:02:13.615Z" } ] }, { "id": 27923, "name": "Ariglad", "slug": "ariglad", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/aa1b49a924ad36495aa9e6b0681204fb501d869d.png", "website": "https://www.ariglad.com/", "all_locations": "Vancouver, BC, Canada; Remote", "long_description": "Founded in Vancouver, British Columbia, Ariglad The first AI platform that integrates with support channels and release notes to auto-maintain your knowledge base. Ariglad suggests new articles, updates existing ones, detects duplicates, and merges them. Basically, it puts your knowledge base maintenance on auto-pilot.\r\n\r\nThis is led by Co-Founders Sophie and Ali. They are both completely obsessed with this problem and their customers, who have partnered with Ariglad to become immensely more efficient.", "one_liner": "Knowledge base maintenance on auto-pilot", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1668613882, "tags": [ "AI-Enhanced Learning", "B2B", "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "Canada", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/ariglad", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/ariglad.json", "year_founded": null, "city": "Vancouver", "country": "CA", "linkedin_url": "https://www.linkedin.com/company/ariglad/?viewAsMember=true", "x_url": "https://twitter.com/arigladapp", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/aa1b49a924ad36495aa9e6b0681204fb501d869d.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/5b65a18b9aa8f1972d4e5f2d5e2148c8ac82e91a.png" ], "primary_partner": { "name": "Aaron Epstein", "url": "https://www.ycombinator.com/people/aaron-epstein" }, "founders": [ { "user_id": 481460, "full_name": "Sophie Wyne", "title": "Founder", "founder_bio": "Worked in a few different industries before falling for tech (such as the US Department of State, Big Pharma, etc.) and worked as a CSM in cybersecurity, primarily with Fortune 1000 CIOs. ", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/sophie-wyne-0539aaa3/", "x_url": "https://twitter.com/Sophie_wyne_", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/74c115b4482b9449bacab0fe276760ae65c96be3.jpg" }, { "user_id": 582057, "full_name": "Ali Avci", "title": "Founder", "founder_bio": "CTO and co-founder who built AI-powered knowledge management and HR/IT help desk products from zero to enterprise adoption. Expertise in LLM pipelines, enterprise integrations, and security & compliance, including SOC 2 and GDPR. Previously built products across healthcare technology, computer vision, and enterprise HR case management.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/aiavci", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/bf02786de3f787268938c6d8c72c2f984569f71a.jpg" } ], "jobs": [], "news": [ { "title": "Ariglad raises $1.3 million to help HR teams communicate better, fulfill ticket systems | BetaKit", "url": "https://betakit.com/ariglad-raises-1-3-million-to-help-hr-teams-communicate-better-fulfill-ticket-systems/", "date": "Apr 12, 2023" } ], "launches": [] }, { "id": 28069, "name": "Pylon", "slug": "pylon-2", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/412a6b3ef532664df77532bc5d7ae3c1233de965.png", "website": "https://usepylon.com/?utm_source=bookface&utm_medium=referral&utm_campaign=pylon-profile", "all_locations": "San Francisco, CA, USA", "long_description": "Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.\r\n\r\nUnlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.\r\n\r\nHundreds of fast-growing YC companies of all sizes like Retool, Hightouch, and Deel use Pylon to manage their customers.\r\n\r\nLearn more at usepylon.com", "one_liner": "The Agentic Support Platform purpose-built for B2B.", "team_size": 120, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1676268747, "tags": [ "B2B", "Customer Success", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Growth", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/pylon-2", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/pylon-2.json", "year_founded": 2022, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/usepylon/", "x_url": "https://twitter.com/usepylon", "fb_url": null, "cb_url": "https://www.crunchbase.com/organization/pylon-f27d", "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/412a6b3ef532664df77532bc5d7ae3c1233de965.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/3c1a6be6ba5ab16fed4f0f5ffdaf360b753b1ed0.png", "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/cef1af505bf03cf9988f72dd2f57baba89c2fcb6.png" ], "primary_partner": { "name": "Harj Taggar", "url": "https://www.ycombinator.com/people/harj-taggar" }, "founders": [ { "user_id": 356481, "full_name": "Advith Chelikani", "title": "Founder", "founder_bio": "usepylon.com", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/advith/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/de77937ca1dd1d29c9884a78c9aeafd9b0250244.jpg" }, { "user_id": 356725, "full_name": "Marty Kausas", "title": "Founder", "founder_bio": "Co-Founder & CEO of Pylon. Started coding in middle school by making websites, fell in love with software through high school robotics, and fell in love with building products through hackathons in college. ", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/martykausas", "x_url": "https://x.com/marty_kausas", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/b7d36944193033aae796bdf596af68df61eb1cd1.jpg" }, { "user_id": 1213481, "full_name": "Robert Eng", "title": "Founder", "founder_bio": "", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/robert-eng/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/62d23287918d4e2b22e342d0bd1fb17b76eb1e9d.jpg" } ], "jobs": [ { "id": 61398, "title": "Senior Software Engineer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/JI8K5Du-senior-software-engineer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $210K", "equity_range": "0.12% - 0.20%", "experience": "1+ years", "visa": "US citizen/visa only", "skills": [ "Go", "GraphQL", "React" ] }, { "id": 77880, "title": "Product Designer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/A6bx1Qy-product-designer", "location": "San Francisco", "type": "Full-time", "role": "Design", "role_type": "Web design", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77882, "title": "Customer Success Manager", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/g3dqOHE-customer-success-manager", "location": "San Francisco", "type": "Full-time", "role": "Support", "role_type": null, "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77883, "title": "Software Engineer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/LNx6BqV-software-engineer", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77887, "title": "Product Support Engineer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/Vv1Yzit-product-support-engineer", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77888, "title": "SDR Manager", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/h8uGW8K-sdr-manager", "location": "San Francisco", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$215K - $250K", "equity_range": "", "experience": "1+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 77889, "title": "Product Manager (Multiple Openings)", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/9QK2mkQ-product-manager-multiple-openings", "location": "San Francisco", "type": "Full-time", "role": "Product", "role_type": null, "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 77909, "title": "Account Executive", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/7O7T8qv-account-executive", "location": "San Francisco / New York, NY, US", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$250K - $300K", "equity_range": "", "experience": "1+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 89678, "title": "Software Engineer (AI Agents)", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/UF8GkYn-software-engineer-ai-agents", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 89679, "title": "Software Engineer (AI Infra)", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/lzXS3KK-software-engineer-ai-infra", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 89682, "title": "Enterprise Account Executive", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/HyTtyyB-enterprise-account-executive", "location": "San Francisco / New York, NY, US", "type": "Full-time", "role": "Sales", "role_type": null, "salary_range": "$300K - $350K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 89683, "title": "Software Engineer, Security", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/SGRczKA-software-engineer-security", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 89698, "title": "Software Engineer, Security", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/4jOB36N-software-engineer-security", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] }, { "id": 89704, "title": "Visual Product Designer", "url": "https://www.ycombinator.com/companies/pylon-2/jobs/pHQn2lj-visual-product-designer", "location": "San Francisco", "type": "Full-time", "role": "Design", "role_type": "Web design", "salary_range": "", "equity_range": "", "experience": "", "visa": "US citizen/visa only", "skills": [] } ], "news": [ { "title": "Rebuilding Customer Support for the AI Era", "url": "https://www.youtube.com/watch?v=XcI5IMLEAaE", "date": "Feb 24, 2026" }, { "title": "Pylon Raises $31M in Series B Funding", "url": "https://www.finsmes.com/2025/08/pylon-raises-31m-in-series-b-funding.html", "date": "Aug 22, 2025" }, { "title": "Pylon lands $17M investment to build a full service B2B customer service platform | TechCrunch", "url": "https://techcrunch.com/2024/08/28/pylon-lands-17m-investment-to-build-a-full-service-b2b-customer-service-platform/", "date": "Aug 28, 2024" }, { "title": "Pylon wants to make it easier to manage B2B conversations in Slack | TechCrunch", "url": "https://techcrunch.com/2023/07/11/pylon-wants-to-make-it-easier-to-manage-b2b-conversations-in-slack/", "date": "Jul 11, 2023" } ], "launches": [] }, { "id": 28417, "name": "Yuma AI", "slug": "yuma-ai", "former_names": [ "Yuma" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/5b5e2299b8aa66bb93182989998fcde535817370.png", "website": "https://yuma.ai", "all_locations": "Boston, MA, USA", "long_description": "## What is Yuma AI?\r\n\r\nYuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce.\r\n\r\nWe integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests.\r\n\r\nTop merchants using Yuma can automate up to 80% of their support tickets fully autonomously.\r\n\r\n## Why do Shopify merchants need Yuma?\r\n\r\nThere are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products.\r\n\r\nBut they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high.\r\n\r\nThose merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad.\r\n\r\n## Yuma is solving this in a few ways:\r\n\r\nYuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce.\r\n\r\nThese agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step.\r\n\r\nWe believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing.\r\n\r\nCurrently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket.\r\n\r\nWe are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months.\r\n\r\n## Fun Fact\r\n\r\nYuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.", "one_liner": "The AI Support Agent for Ecommerce", "team_size": 26, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1677585502, "tags": [ "Customer Support", "AI", "Conversational AI", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/yuma-ai", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2023/yuma-ai.json", "year_founded": 2023, "city": "Boston", "country": "US", "linkedin_url": "https://www.linkedin.com/company/yuma-ai/", "x_url": "https://twitter.com/yuma_dot_ai", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/5b5e2299b8aa66bb93182989998fcde535817370.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Jared Friedman", "url": "https://www.ycombinator.com/people/jared-friedman" }, "founders": [ { "user_id": 37163, "full_name": "Guillaume Luccisano", "title": "Founder", "founder_bio": "Currently Founder @ Yuma (W23) - Previously Co-Founder at Triplebyte (S15) & Socialcam (W12) - Seed Investor in 60+ companies.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/guillaumeluccisano/", "x_url": "https://twitter.com/luckwi", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/0c11c755fbf5b493b7b1ddd8ea8d3ddaf32a9210.jpg" } ], "jobs": [], "news": [ { "title": "Yuma Raises $5M to Transform Ecommerce Customer Support with Advanced AI Agents", "url": "https://yuma.ai/news-announcements/yuma-ai-raises-5-million-to-transform-e-commerce-customer-support-with-advanced-ai-agents", "date": "Oct 31, 2024" } ], "launches": [ { "id": 116594, "title": "Yuma Voice: Your AI support agent now answers the phone", "tagline": "AI phone support for brands. Resolves requests and takes real actions, with a unified, single Handbook to define the rules for your AI agents across every channel.", "body": "👋 We are Yuma, YC W23, and since 2023, We have automated millions of customer conversations for retail & ecommerce brands.\n\nToday we're launching Yuma Voice. The same AI agent that handles your email, chat, and WhatsApp can now answer your phone!\n\nThis one took many, many months of work and iteration from the whole team. I'm very proud to finally put it in your hands :)\n\n**Why we built it**\n\nWe have spent years teaching AI agents how to actually resolve customer requests: understand the problem, follow the brand's policies, look things up, and take the right action.\n\nWe wanted to bring all of that to the phone. But making seamless at the same time.\n\nVoice is a totally different beast. It has to be fast, accurate, and personable. One awkward pause or misunderstanding, and the customer hears it immediately. But the hardest part was making it as capable as the rest of our agents.\n\nA customer calls at 11pm to skip her next delivery. Yuma picks up, finds her subscription, confirms the change, updates it during the call, and tells her when the next delivery will arrive.\n\nThat's the experience we've been working toward.\n\n**What it does**\n\n* **Takes real actions during the call.** Update an address, cancel an order, process a return, or change a subscription while the customer is still on the line.\n* **Uses everything you've already configured.** Same knowledge, same processes, same guardrails as your existing Yuma agents. Nothing to retrain or duplicate.\n* **Speaks 30+ languages.** It can follow the customer even when they switch languages mid-call.\n* **Works on your phone number and your website.** Connect your existing telephony or add a browser call button.\n* **Hands over when it should.** You decide when to transfer to a human or collect an email for follow-up. Recordings and transcripts give your team the context.\n* **Lets you start small.** Run it after hours, on weekends, or on a portion of calls. Listen to the conversations and expand when you're comfortable.\n\nIt plugs into the helpdesk and ecommerce tools you already use, with voice conversations alongside the rest of your support activity.\n\n**Try it yourself**\n\n☎️ [Call Emily, our live demo](https://yuma.ai/voice-demo).\n\nShe handles support for Daybreak Coffee, our fictional demo store. Pick a sample customer on the page, ask to skip a shipment or change a subscription, and see how she handles it.\n\nYou can call directly from your browser. It’s that easy!\n\nPlease try it and give me blunt feedback. That's why we're launching here :)\n\n**Looking for**\n\nAre you running a retail brand with phone support, or thinking about offering it?\n\nWe would love to help you connect Yuma Voice, set up your first processes, and review the results together. Contact Guillaume, the founder below, or [book a demo](https://yuma.ai/voice-ai-agent).\n\nAnd if you know a brand whose team spends too much time handling repetitive calls, send them our way 👀\n\nContact Guillaume, the founder at g-voice-ai-launch@yuma.ai for priority setup.\n\n**What else does Yuma do?**\n\nYuma brings your entire customer service operation into a single platform. Email, chat, social, WhatsApp, and now voice, with AI agents handling both inbound and outbound conversations across every channel.\n\nWhether customers contact you or your agents reach out first, it all runs through Yuma. A single Handbook defines the rules, and a single tool lets you manage the full customer experience.\n\nYuma is AI for CX infrastructure.\n\n![uploaded image](/media/?type=post&id=116594&key=user_uploads/37163/9dbfb2d6-b738-4f4f-9c3b-ebe6a3213fd1)\n\n", "url": "https://www.ycombinator.com/launches/UKY-yuma-voice-your-ai-support-agent-now-answers-the-phone", "votes": 3, "created_at": "2026-09-23T21:00:25.732Z" }, { "id": 99564, "title": "Ask Yuma: The AI that runs your entire support operation", "tagline": "Commerce brands can now build automations, investigate ticket issues, find optimization opportunities, and generate reports by talking to their AI platform in plain English.", "body": "👋 We are **Yuma (YC W23)**, the AI agent layer for commerce CX. We started building on OpenAI's Davinci model in late 2022 and have processed millions of customer conversations for 100+ commerce brands since.\n\nToday we are launching **Ask Yuma**. Think Claude Code, but for your entire CX operation. A conversational AI built into every page of the Yuma dashboard.\n\n**Demo video:**\n\n\n\nAsk Yuma knows your entire support operation: tickets, automations, knowledge base, metrics, integrations, brand voice. You tell it what you want in plain English. It does the work.\n\n**Why we built it**\n\nSince 2023, Yuma has automated millions of customer interactions for commerce brands. Our best merchants automate 93% of their customer conversations. The automation works.\n\nBut configuring it was still painful. Merchants had SOPs in Google Docs they couldn't turn into live automations without our help. They wanted to investigate why a ticket was handled wrong but had to file a request and wait. They knew there were more tickets to automate but finding them meant hours of manual digging.\n\nThe dependency on our team was the bottleneck. So we built Ask Yuma: one conversational interface that puts all of that in the merchant's hands, with our team still there when they need us.\n\n**What it does**\n\n**Build automations from documents:** Upload any SOP or process doc. Ask Yuma reads it, asks clarifying questions, generates a visual flowchart, and produces a complete automation ready to go live. What used to take days takes 1 conversation.\n\n**Find automation opportunities:** Ask Yuma analyzes your escalated tickets, ranks recommendations by impact, and links to real examples so you can verify before acting.\n\n**Diagnose issues:** Ask \"why was this ticket handled wrong?\" Ask Yuma traces the root cause through your configuration and tells you what to change.\n\n**Generate reports:** Ask for a report of every product defect reported this week. Ask Yuma searches thousands of tickets, pulls the images, and generates a PDF you can share with your exec team or manufacturer.\n\n**Monitor performance:** Track automation rate, CSAT trends, unusual spikes, and compare time periods in plain English. No dashboards to build.\n\nIt doesn't stop there. Ask Yuma finds what's broken, proposes a plan, gets your approval, implements the fix, tests it in a sandbox, and verifies it worked.\n\nIn just 1 week of internal release, Ask Yuma has seen 60% adoption among existing merchants.\n\n![uploaded image](/media/?type=post&id=99564&key=user_uploads/37163/ccaf771b-aa36-4429-930f-2f22e68be888)\n\n![uploaded image](/media/?type=post&id=99564&key=user_uploads/37163/1ddfc2a1-f617-4280-932b-329fa2945bd5)\n\n![uploaded image](/media/?type=post&id=99564&key=user_uploads/37163/150191ac-4804-4fc7-987c-e1fe19abba26)\n\n![uploaded image](/media/?type=post&id=99564&key=user_uploads/37163/0b951c2a-8621-4c37-8ec4-b3ee345c13bc)\n\n![uploaded image](/media/?type=post&id=99564&key=user_uploads/37163/a3d159ca-0dc6-4ef4-a161-2e77f40b28f2)\n\n**Looking for**\n\nCommerce brands running support automation that want to move faster without the manual work. We will connect Ask Yuma and help you find automation opportunities on day one. Reach out to Guillaume (founder) at [g-social-ai-launch@yuma.ai](mailto:g-social-ai-launch@yuma.ai).\n\n**What else does Yuma do**\n\nYuma is a full AI agent infrastructure for commerce brands. Beyond Ask Yuma, we offer autonomous support agents, a sales AI widget for product pages, social media comment automation, deterministic workflow builder, and deep ticket analytics. All connected, all powered by the same orchestration layer.\n\n**What should we build next?**\n\nWe are working on automated weekly process recommendations, scheduled reports, and MCP integration so you can use Ask Yuma directly inside Claude and other AI tools. Tell us what workflow you wish you could ask your support data about. We build based on what brands need most.\n\n![uploaded image](/media/?type=post&id=99564&key=user_uploads/37163/a4887f0d-d8f8-4894-95ee-7b0156b779a9)\n\n", "url": "https://www.ycombinator.com/launches/Pts-ask-yuma-the-ai-that-runs-your-entire-support-operation", "votes": 19, "created_at": "2026-04-08T14:39:18.485Z" }, { "id": 98153, "title": "Social AI: Put E-commerce Social Media on Autopilot", "tagline": "Safely automate social media moderation across Facebook, Instagram, and TikTok.", "body": "👋 We are Yuma, YC W23. Since 2023, we've automated over 5 million customer interactions for leading e-commerce brands with Support AI and Sales AI. Today we're launching our newest product: **Social AI**\n\nSocial AI puts your brand's social media comments on autopilot. It connects to your Facebook, Instagram, and soon TikTok pages, ingests every comment in real time, classifies each one by intent and sentiment, and acts based on automation rules you define. In early testing, Social AI safely automates up to 60% of repetitive social media moderation.\n\n**Why this matters**: because social comments are one of the last unmanaged channels in e-commerce. They're public, they shape brand perception, and most teams have no system for handling them. And \"safely\" matters here. One careless AI reply on a post can reach thousands of eyes in minutes.\n\n**Why we built it**\n\nWe kept hearing the same thing from customer support and social teams at high-growth brands: social comments are a blind spot.\n\n* \"A negative comment sits on a post for days and nobody can catch it.\"\n* \"Someone asked a product question under our Instagram ad. By the time we saw it, they'd already bought from a competitor.\"\n* \"A frustrated customer tagged us publicly. It snowballed into 40+ replies before anyone on our team even noticed.\"\n* \"A customer leaves a glowing comment and we don't even say thank you.\"\n* \"We have 1 person manually scrolling through hundreds of comments.\"\n\nSupport tickets have tools. Social comments didn't. We've been running Social AI in private beta for the past year. Today, after a major upgrade, we're opening it up to everyone.\n\n**What's different**\n\n* Works across both paid and organic posts. Negative comments on your ads are conversion killers, and Social AI catches them before they cost you.\n* Built-in automation templates for common scenarios (reply, like, hide, flag, or skip), with the ability to create fully custom rules\n* Configurable agent persona: set the tone, verbosity, and brand guidelines so replies sound like your team wrote them\n* Advanced targeting based on the commenter's follower count, so high-profile users get the extra care they deserve\n* Crisis prevention: automatically detect and escalate comments that could spiral into bigger brand issues before they do\n* 24/7 coverage. 50% of comments are posted outside business hours and on weekends. Social AI is always on so your brand is never unprotected.\n* Safety first: every automation rule is scoped by platform, intent, sentiment, and user popularity. You stay in control of what gets automated and what doesn't\n* Real-time dashboard with engagements, automation coverage, sentiment distribution, negative exposure rate, and unanswered rate across all platforms\n\n**The demo video:**\n\n\n\n**Looking for:**\n\nAre you running an e-commerce brand and leaving social comments unmanaged? We'd love to help you set up Social AI, configure your automations, and track the impact with a 30-day free trial. 👀\n\nContact Guillaume, the founder at [g-social-ai-launch@yuma.ai](mailto:g-social-ai-launch@yuma.ai) for priority setup.\n\n**What else does Yuma do?**\n\nWe also offer AI agents for e-commerce support (Support AI) and a product page Q&A widget to boost conversion (Sales AI). On top of that, our platform includes a visual automation builder (Flows) and a ChatGPT-like interface for surfacing customer voice insights from support tickets (Deep Search). :)\n\n![uploaded image](/media/?type=post&id=98153&key=user_uploads/37163/6d6bf373-8851-4839-9000-95026af84bc2)\n\n![uploaded image](/media/?type=post&id=98153&key=user_uploads/37163/c822a5ad-30d5-47e9-8ffb-562dc987dd3f)\n\n![uploaded image](/media/?type=post&id=98153&key=user_uploads/37163/fbcfd039-9496-497e-871a-2616e80c16e2)\n\n![uploaded image](/media/?type=post&id=98153&key=user_uploads/37163/91b861bf-7efc-46ff-9cc7-3467f7df03ca)\n\n![uploaded image](/media/?type=post&id=98153&key=user_uploads/37163/fcb91c3e-7cbb-4c2e-b0d8-dc890d46316b)\n\n", "url": "https://www.ycombinator.com/launches/PX7-social-ai-put-e-commerce-social-media-on-autopilot", "votes": 25, "created_at": "2026-02-24T20:59:26.072Z" }, { "id": 95775, "title": "Deep Search: Chat With Your Customer Voice", "tagline": "ChatGPT-style interface that turns your support ticket history into instant insights, trends, and answers.", "body": "👋 We’re **Yuma (YC W23)**, an AI agent platform **dedicated to e-commerce brands**. Similar to Sierra and Decagon but built for **high-volume retail support**.\n\nToday we are launching **Deep Search**, our latest innovation for unlocking **Customer Voice**.\n\nDeep Search is an **LLM-powered conversational search engine** on top of your support ticket history (your entire support **ticket cloud**). Instead of digging through dashboards or exports, you ask questions in plain language and get **clear, sourced answers** straight from recent customer conversations.\n\n### Why we built it\n\nSince 2023, Yuma has helped brands resolve **millions of support tickets**. CX teams kept asking questions that no tool could answer well:\n\n* _“Which products are generating defects or breakage complaints this week?”_\n* _“What is driving checkout abandonment and what are customers saying about it?”_\n* _“Are refund requests spiking for a specific SKU or variant?”_\n* _“What new issues are trending right now that we did not even know about?”_\n\nDashboards only show the metrics you already track. The real **Customer Voice lives in the support tickets**.\n\n### Why it matters\n\nDeep Search gives you insights **in minutes** that used to take **days of manual work** or were simply not economically viable to produce. Until today, no one had the time or budget to manually read and analyze hundreds or thousands of support tickets.\n\nNow you get that work done **instantly**. Product, CX, ops, and growth leaders can finally:\n\n* Spot **product defects** before they create churn\n* Identify **friction points** that slow or block purchases\n* Surface **refund and return patterns** across SKUs\n* Detect **trending issues early** and intervene fast\n* Ship improvements backed by **real customer data**\n* Turn support into a **compounding ROI engine**\n\nDeep Search makes your support tickets an **always-on source of business intelligence**.\n\n### What it does\n\nDeep Search:\n\n* Scans your entire **support ticket cloud** in seconds\n* Identifies themes like product defects, shipping issues, sizing confusion, checkout friction, or subscription churn\n* Surfaces patterns that teams usually miss until it is too late\n* Returns concise analysis with **real ticket snippets** you can click into\n* Supports **follow-up questions** with full conversational context\n* Generates reports on anything you ask for and **emails them on a schedule**\n* Helps CX, product, ops, and growth teams move from **reactive to proactive**\n\nDeep Search turns your support history (your ticket cloud) into a **live Customer Voice layer** you can explore, monitor, and automate.\n\nDemo video: https://www.youtube.com/watch?v=V7t4UDkFbxM\n\n### Looking for\n\nWe are looking for e-commerce brands that want to use support data for **decision-making**, not just firefighting. We will help you plug in Deep Search, define your key questions, and track the impact.\n\nContact Guillaume (the founder) at [**g-sales-ai-launch@yuma.ai**](mailto:g-sales-ai-launch@yuma.ai) for early access.\n\n### What else does Yuma do\n\nYuma also offers **AI agents for e-commerce support** and **Sales AI** for product-page Q&A. Top brands automate up to **70%** of support with us.\n\n### What should we build next?\n\nWe are adding **dynamic charts**, trend visualizations, and anomaly alerts to Deep Search. If there is something specific you want to analyze or ask from your support tickets, tell us. We are shaping the roadmap based on what brands need most.\n\n![uploaded image](/media/?type=post&id=95775&key=user_uploads/37163/423d30b5-09ea-4f68-ba9f-b4fa15c0791c)\n\n![uploaded image](/media/?type=post&id=95775&key=user_uploads/37163/d934e3fb-2c75-4b73-8a80-927f38563bad)\n\n![uploaded image](/media/?type=post&id=95775&key=user_uploads/37163/bddadaab-df99-4cf8-982e-ad7a8e782fab)\n\n![uploaded image](/media/?type=post&id=95775&key=user_uploads/37163/66f63c0e-3481-4031-a5df-ac52ad420a0b)\n\n![uploaded image](/media/?type=post&id=95775&key=user_uploads/37163/728d3d61-5280-4837-8f01-a41a96fe5c59)\n\n", "url": "https://www.ycombinator.com/launches/Oul-deep-search-chat-with-your-customer-voice", "votes": 26, "created_at": "2025-11-25T17:27:47.699Z" }, { "id": 95152, "title": "Flows: AI Agent Builder for Precise, Reliable Ecommerce Support", "tagline": "Visual Step-by-Step Builder for Ecommerce Support", "body": "👋 We’re **Yuma (YC W23)**, an AI support platform for e-commerce, and today we’re launching one of our biggest updates yet: **Flows**, a visual automation builder for ecommerce support.\n\n**Flows** expands Yuma’s AI agents’ capabilities with a visual builder for explicit, deterministic steps. You can now combine process-based AI agents with the reliability of a flow for faster, more precise CX automation.\n\n### **Why we built it**\n\nFor more than 2 years, Yuma has helped merchants automate customer support using our natural-language AI Agents builder, resolving over 5 million tickets to date. But as merchants grow, they need more control, advanced workflows, and precision while staying flexible and easy to maintain.\n\nThat’s why we built **Flows**, a visual, step-by-step builder that adds structure, clarity, and reliability to AI automation.\n\n### **What it does**\n\nFlows let merchants visually define how an SOP (Standard Operating Procedure) runs, step by step and action by action. Each step is visible, enforced, and powered by a mix of good old hard code and LLMs.\n\nFlows combine quick ramp-up and adaptability with _strict step-by-step control_ where it matters.\n\nWith Flows, you can:\n\n* Build if/then logic visually with guaranteed execution\n* Combine AI conversations and deterministic rules\n* Review and debug complex automations in minutes\n* Gather clear insights and metrics on automation paths\n* Use hooks and ordered API & CRM calls for full consistency\n\n### **Why it matters**\n\nFlows make automation more reliable and easier to maintain. It brings three major advantages:\n\n**Step-by-step precision:** Every action runs exactly as designed, with enterprise-grade reliability you can trust.\\\n**Visual clarity:** Instantly see, review, and debug every step of your automations, no guessing or black boxes.\\\n**Hybrid flexibility:** Combine LLM adaptability with structured, reliable workflows for the best of both worlds.\n\nThe result is higher accuracy, fewer escalations, and faster resolutions, all in a visual format you can refine in minutes.\n\n### **The demo video**\n\nhttps://www.youtube.com/watch?v=6J1OMGCM2v0\n\n### **Looking for**\n\nWe’re looking for merchants and DTC brand owners who want to test **Flows** and share honest feedback 👀\n\nWe’ll help you build your first Flow, monitor accuracy, and measure results.\n\nContact Guillaume, the founder, at [g-sales-ai-launch@yuma.ai](mailto:g-sales-ai-launch@yuma.ai) for early access.\n\n### **What's Yuma's full suite of products?**\n\nFlows is part of Yuma’s full suite. Top brands automate up to 70% of support with us. With 3 main products — Support AI, Sales AI, and Social AI — we integrate with helpdesks like Gorgias, Zendesk, Kustomer, Gladly, Front, and Salesforce (I know, even Salesforce!!) to automate support, pre-sales, social interactions, and more.\n\n—\n\n![uploaded image](/media/?type=post&id=95152&key=user_uploads/37163/6ae22e52-741e-4ce1-a0e9-29a0a97e0d0e)\n\n![uploaded image](/media/?type=post&id=95152&key=user_uploads/37163/e54a55a9-7f35-482b-baa9-bdea778b5756)\n\n![uploaded image](/media/?type=post&id=95152&key=user_uploads/37163/c9fda7bd-d74f-467d-ba7d-42b307853b99)\n\n![uploaded image](/media/?type=post&id=95152&key=user_uploads/37163/9a74d334-e177-4566-b67c-34ba665342ff)\n\n![uploaded image](/media/?type=post&id=95152&key=user_uploads/37163/61460ccb-56b7-4392-86de-2781fb526ec3)\n\n", "url": "https://www.ycombinator.com/launches/Oki-flows-ai-agent-builder-for-precise-reliable-ecommerce-support", "votes": 26, "created_at": "2025-11-04T16:15:37.558Z" }, { "id": 94117, "title": "Sales AI: Shopify product Q&A widget that boosts revenue", "tagline": "AI-powered PDP widget that answers shoppers' hesitations instantly", "body": "👋 We are Yuma, YC W23. Today, on top of already automating customer service for more than a hundred merchants, we are launching our latest product: **Sales AI**\n\nSales AI is a product Q&A widget dedicated to Shopify. It sits on each PDP (product page), suggests the top questions a shopper is likely to ask, and answers instantly. If they want more, a lightweight chat opens with a fuller answer. From there, they can add to cart inside the chat or get more recommendations.\n\nWhy this matters: because the future is shopping, not chat! Shoppers want info delivered to them before they ask for it! Most drops happen on PDPs because of missing information.\n\nSales AI reduces that friction and in controlled A/B tests lifts conversion by up to 14%! It also records what people asked, which answers helped, and where they still hesitated, so as a brand, you see the \"why\" behind purchases and bounces.\n\n**What’s different:**\n\n* Tailored FAQs per product and per visitor behavior\n* Uses your existing Shopify data + policies + prior support knowledge\n* A/B test friendly; 2-click to install; doesn’t slow the site\n* Full dashboard & insights with Yuma-driven revenue/purchases, impressions, interaction rate\n\nOne of our early partners, **Parachute Home**, credits the product with improving both customer experience and revenue. “Our shoppers love the interactive FAQ widget. They get answers fast, and on desktop, in one A/B test, we saw our Revenue Per Visitor increase +18% and our Average Order Value +4% - Mehdi Ait Oufkir, CEO of Parachute Home.”\n\n**The demo video:**\n\nhttps://www.youtube.com/watch?v=XcRN5GQ89hk\n\n**Looking for:**\n\nDo you own any D2C stores with a bit of traffic and are you willing to try Sales AI and give us blunt feedback? 👀 We'll help set it up, watch the numbers with you, and iterate!\n\nContact Guillaume, the founder at [g-sales-ai-launch@yuma.ai](mailto:g-sales-ai-launch@yuma.ai) in order to get priority setup.\n\n**What's Yuma's other product?**\n\nWe also offer AI agents dedicated to support and e-commerce! Our top brands automate up to 70% of their CX with us. :)\n\n---\n\n—\n\n![uploaded image](/media/?type=post&id=94117&key=user_uploads/37163/94fdd8b0-4e7c-49a1-ab95-e106140292fa)\n\n![uploaded image](/media/?type=post&id=94117&key=user_uploads/37163/629d91f1-ea82-4fc2-80b5-bfbb02fb8e9b)\n\n![uploaded image](/media/?type=post&id=94117&key=user_uploads/37163/90ddadbc-e5bf-4e47-9d63-872b6696607f)\n\n", "url": "https://www.ycombinator.com/launches/OU1-sales-ai-shopify-product-q-a-widget-that-boosts-revenue", "votes": 35, "created_at": "2025-09-25T14:30:35.251Z" }, { "id": 84121, "title": "Yuma: AI agents for e-commerce customer service", "tagline": "The leading AI-powered CX automation platform.", "body": "↗️ support quality & consistency. ↗️ customer satisfaction. ↗️ cost-efficiency.\n\n**TL;DR**\n\nMillions of E-commerce merchants share the same pain: costly and inefficient customer support that deteriorates customer loyalty. [Yuma](https://yuma.ai/) is on a mission to automate 100% of your support tickets and change customer support for good. Merchants love Yuma AI for its accuracy and industry-leading automation rate.\n\n## The Yuma Story\n\nI'm G, and I'm delighted to re-introduce Yuma.ai, my 3rd company - after Socialcam (W12) and Triplebyte (S15)!\n\nYuma was launched by accident 🤷‍♂️. After I released a prototype in December ‘22, my inbox was inundated with requests from Shopify merchants, and I decided to retake the startup route.\n\nI did YC once more in W23 with Yuma as an AI co-pilot for customer support agents, but things have changed rapidly since then. We are now a full-grown, fully automated AI Agent orchestration platform.\n\nToday, Yuma has over 100+ paying merchants who choose Yuma.ai for its unmatched accuracy, dedicated customer support, and industry-leading automation capabilities (over 50% of automated - and successful - ticket resolutions).\n\nWe’re building a world where businesses will never worry about customer support again, and we’re turning Yuma.ai into the most advanced Customer Support platform.\n\n![Industry Leading CX Automation rate with AI](/media/?type=post&id=84121&key=user_uploads/37163/03444e47-ceae-435b-83da-8663b1be3da0)\n\n---\n\n—\n\n## Top benefits from real users:\n\n* Achieve up to **50% full automation** of all your support tickets. - [**Learn how Petlibro did it**](https://yuma.ai/case-studies/how-petlibro-achieved-49-automation-and-saves-20-annually-with-yuma-ai)\n* Achieve **4X ROI** on your investment in Yuma AI - [**Learn how MyVariations did it**](https://yuma.ai/case-studies/myvariations)\n* Reduce first-response-time **(FRT) by 87%** - [**Learn how MFI Medical did it**](https://yuma.ai/case-studies/how-mfi-medical-cut-first-response-time-by-over-87-and-automated-45-of-customer-inquiries-with-yuma-ai)\n* Reduce monthly support **cost by 33%** - [**Learn how MyVariations did it**](https://yuma.ai/case-studies/myvariations)\n* Be **available 24/7** and manage demand spikes - [**Learn how Omnie did it**](https://yuma.ai/case-studies/omnie-and-yuma-ai-reshaping-e-commerce-customer-service-together)\n\n—\n\n![Top Merchants having success with Yuma.ai](/media/?type=post&id=84121&key=user_uploads/37163/1f000682-b3e9-4669-8764-bf0060fa8cda)\n\n## Reasons to use Yuma\n\n* Unlimited processed tickets, only charged on a full-automated-resolution basis.\n* Dedicated support regardless of plan, through exclusive Slack channels.\n* Access to the best AI models, even for small plans.\n* Unlimited AI Agents & SOPs\n* Natively Multi-store and Multilingual\n* Omnichannel Support: chat, email, social, etc\n* Top-notch integrations with third-party services\n\n## Our Ask 🙏\n\n**💸 Know any e-commerce businesses, CX managers, or Shopify agencies?**\n\nSend them our way—they will be forever grateful! Plus, we’re offering a referral bonus for every lead that turns into a customer.\n\nJust drop us an email at [hello@yuma.ai](mailto:hello@yuma.ai)\n\n**🛒 Own an e-Commerce store?**\n\nBook a demo and see [Yuma.ai](https://yuma.ai) in action. You will receive a white-glove onboarding experience along with a 30-day free trial. 🙂 \n\n![uploaded image](/media/?type=post&id=84121&key=user_uploads/89898/711c85bf-4427-4554-abe4-8ba5980e6022)\n\n", "url": "https://www.ycombinator.com/launches/Lsn-yuma-ai-agents-for-e-commerce-customer-service", "votes": 12, "created_at": "2024-09-18T17:36:12.306Z" }, { "id": 69885, "title": "Yuma - ChatGPT for customer support", "tagline": "Yuma is using LLMs to automate support for Shopify merchants", "body": "**TL;DR:** _Thousands of large Shopify stores all share the same pain: a costly and inefficient customer support. Yuma leverages LLMs and integrates directly with help desks to automate away their high volume of support requests._\n\n## **The Yuma Story**\n\nHi everyone,\n\nI'm G and I'm very pleased to be launching [Yuma](https://yuma.ai), my third company!\n\n**I did YC twice before** already, with Socialcam (W12) and Triplebyte (S15). It seems like I just can't help myself, and I had to do it all over again.\n\nThis time around, however, it's a little bit special as Yuma was launched by accident 🤷‍♂️. I released a prototype in December 2022, and my inbox was inundated with installation requests from Shopify merchants. That's when I knew I was onto something, and I decided to take the plunge. Having experienced that roller coaster ride before, I know exactly what I am signing up for again and I am thrilled about the long and eventful journey that lies ahead.\n\n## **Why do Shopify merchants need Yuma?**\n\nThere are thousands of Shopify merchants around the world generating $10M+ a year, and they all have one thing in common: **they all hate customer support**. It's a burden for them and a huge source of cost as **they receive hundreds of requests per day**. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor, while staff turnover remains high.\n\nThose merchants have been promised automation for years, but the technology has always fallen short, leaving them disappointed. As customers, we have all had to live through a terrible support automation experience before, so it's no secret that **the available current solutions are pretty bad**.\n\n**This has to change**, and we believe that the technology is finally there to fix this problem once and for all. Of course, our goal is for Yuma to do it :)\n\n## **The main things Yuma can do for merchants today:**\n\n* **One-click install** into **help desks**: **no configuration required**, zero adoption cost, and no change in workflows for the support agents.\n* By **combining LLMs with custom knowledge bases**, Yuma suggests drafts to support agents.\n* By analyzing historical tickets, Yuma can **copy the writing style of any brand**, but also understand and **replicate their current workflows** autonomously.\n* By bringing the power of LLMs to rules and templates, Yuma delivers a new type of dynamic workflow that wasn't possible before.\n\nYuma is already live on Gorgias at the moment, and our Zendesk app will be live in a few weeks.\n\n![uploaded image](/media/?type=post&id=69885&key=user_uploads/37163/858ab524-d3ce-461b-968c-43ba41dea793)\n\n\n## **Our ask 🙏**\n\nDo a good deed today and **save a Shopify merchant in your network by telling them about Yuma**. They will be forever grateful! Not only that, they will receive a white-glove onboarding experience along with a 7-day free trial. :)\n\n— —\n\nThank you for reading!\n\n🔥", "url": "https://www.ycombinator.com/launches/IBB-yuma-chatgpt-for-customer-support", "votes": 74, "created_at": "2023-03-02T21:07:47.495Z" } ] }, { "id": 29081, "name": "Minded", "slug": "minded", "former_names": [ "Octo", "AgentsForce" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c4a8b8741148369773db260cddde6892a1c95cba.png", "website": "https://www.minded.com/", "all_locations": "Tel Aviv-Yafo, Tel Aviv District, Israel", "long_description": "Generate AI agents with plain English, edit visually, customize with code in your own IDE. Currently automating millions of tasks across support, sales, finance and more for companies like eToro, Payoneer and JustEat.", "one_liner": "Cursor for AI Agents", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1692715178, "tags": [ "B2B", "API", "Customer Support", "AI", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2023", "status": "Active", "industries": [ "B2B" ], "regions": [ "Israel", "Middle East and North Africa" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/minded", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2023/minded.json", "year_founded": 2023, "city": "Tel Aviv-Yafo", "country": "IL", "linkedin_url": "https://www.linkedin.com/company/minded-ai", "x_url": "https://twitter.com/minded_ai", "fb_url": "https://www.facebook.com/profile.php?id=61550230631817", "cb_url": "https://www.crunchbase.com/organization/minded-ai", "github_url": "https://github.com/minded-ai", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/c4a8b8741148369773db260cddde6892a1c95cba.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/91d5d3f5b1b157f0dda72a4e71b00c2d0b42d739.png" ], "primary_partner": { "name": "Harj Taggar", "url": "https://www.ycombinator.com/people/harj-taggar" }, "founders": [ { "user_id": 158086, "full_name": "Ohad Navon", "title": "Founder", "founder_bio": "Launch AI support chatbot that grew Roundforest from $200M to $1B GMV within 18 months. Saved Google $100M in fraud prevention as an engineer. Data science at McKinsey. Graduated at 19. Dan 2 black belt in Krav Maga", "is_active": true, "linkedin_url": "https://linkedin.com/in/ohad-navon-639b356a", "x_url": "https://twitter.com/OhadNavon", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/193479a9a86a46ad81a96abff87dbe8bf10af184.jpg" }, { "user_id": 1422243, "full_name": "Nadav Zamir", "title": "Founder", "founder_bio": "Launched the Chinese Google Photos as Director of AI at Alibaba, becoming the #1 app in China.\nEx-CTO & Co-founder at Galigu, search engine for VR, raised money, launched product, but VR wasn’t there yet. \nBuilt the world’s first wireless VR headset at Intel launched at CES by Intel's CEO. ", "is_active": true, "linkedin_url": "https://linkedin.com/in/nadavzamir", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/0a699f359ad8102743e67deb8f39f2e4e90bec2a.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 74302, "title": "🐙 Octo - AI agents to replace customer support outsourcing", "tagline": "We generate AI agents from historical data to instantly resolve 70% of support tickets", "body": "Hey YC fam, we’re [Ohad](https://www.linkedin.com/in/ohad-navon-639b356a/) and [Nadav](https://bookface.ycombinator.com/user/1422243), founders of [Octo.](http://getocto.ai)\n\nOcto is an AI agent that actually replaces support outsourcing - it can take **actions via APIs**, read help center article, and email/chat with customers\n\nTop support teams from top 500 Amazon brands to fintech unicorns are using Octo to **replace 70% of their support team**.\n\n![uploaded image](/media/?type=post&id=74302&key=user_uploads/158086/c6c5c471-9dc6-4498-bcf5-1b750dc4e5cf)\n\n### Support teams can’t build good chatbots\n\nAfter chatting with 100+ support teams we found that support teams lack the tools to build good bots, and even simple issues like refunds are often escalated to human agents.\n\nHere’s a real screenshot from one of our customers who spent **6 months building their chatbot** (which was ultimately implemented by professional services team at Intercom!), resulting in **<15% of tickets solved.**\n\n![uploaded image](/media/?type=post&id=74302&key=user_uploads/158086/20ce41c6-b478-4173-905f-c683df59b7a7)\n\n### Octo resolves 70% of tickets instantly\n\nOcto makes it really easy to connect to the CRM, help center articles and internal systems via APIs, to instantly generate **human-level AI agents** from historical data.\n\nThere are 3 main reasons our AI agents can solve more tickets:\n\n1. **Taking actions via APIs** - based on our real-world experience about 80% of tickets require pulling customized data or take actions on behalf of customers.\n2. **Learning from past tickets** - enabling significantly higher accuracy and eliminating the frequency of AI hallucinations. Technically speaking we’ve built retrieval augmented generation that can easily generalize across customers and industries.\n3. **Multi-party conversations** - much of the work of human agents often involves tasks outside of the ticket itself like investigating delays with couriers.\n\n![uploaded image](/media/?type=post&id=74302&key=user_uploads/158086/6e027f10-fec4-4147-a7de-0232e106176e)\n\n### Built by AI Engineers\n\n![uploaded image](/media/?type=post&id=74302&key=user_uploads/158086/8c74656a-fdd0-4da0-8015-68c140cc33d4)\n\nOcto’s accuracy draws from Nadav’s experience as **Director of AI at Alibaba** where he built and launched LLMs to improve Alibaba search used by millions of consumers every day.\n\nThe idea was born when Ohad launched an AI support chatbot that took Roundforest **to $1B GMV.**\n\n### The ask\n\n* **Take Octo for a spin** - tell us what’s your most painful support use case and we’ll create a personalized demo of Octo based on your support context.\n* **Spread the love -** if you can think of other support teams that are overworked and looking to automate their customer support we’d really appreciate and introduction 🙏\n\nSounds interesting to you? Email us at [founders@getocto.ai](mailto:founders@getocto.ai)", "url": "https://www.ycombinator.com/launches/JKQ-octo-ai-agents-to-replace-customer-support-outsourcing", "votes": 22, "created_at": "2023-08-22T14:43:16.720Z" } ] }, { "id": 29160, "name": "Letterbook", "slug": "letterbook", "former_names": [ "Usher", "Martin" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c6c57e5c710ca16dd9d6aada5b18cbe7dbed8be8.png", "website": "https://www.letterbook.ai/", "all_locations": "San Francisco, CA, USA", "long_description": "Letterbook is the AI-native alternative to Zendesk, Freshdesk, Zohodesk, and Intercom. We help companies manage and resolve customer support tickets across email, in-app feedback, and website forms. Our AI will triage your tickets, write replies, and build your knowledge base.", "one_liner": "AI-native customer support platform", "team_size": 2, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1689104591, "tags": [ "Customer Service", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2023", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/letterbook", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2023/letterbook.json", "year_founded": 2023, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/letterbook-ai/", "x_url": "https://x.com/LetterbookAI", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/c6c57e5c710ca16dd9d6aada5b18cbe7dbed8be8.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/77b180a97c11db19a00c102eeab6b1ae4c0c027f.png", "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/6a424767660297d0bfcb706709123650005cc39b.png" ], "primary_partner": { "name": "Jared Friedman", "url": "https://www.ycombinator.com/people/jared-friedman" }, "founders": [ { "user_id": 1211344, "full_name": "Ethan Hou", "title": "Founder", "founder_bio": "Founder", "is_active": true, "linkedin_url": "https://linkedin.com/in/ethan-hou10", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/08674f0ee0965bf332f334e7c9d09f714a7e5ce1.jpg" } ], "jobs": [], "news": [ { "title": "These Yale and Berkeley dropouts just raised $2 million to build an AI assistant that could rival OpenAI | VentureBeat", "url": "https://venturebeat.com/ai/these-yale-and-berkeley-dropouts-just-raised-2-million-to-build-an-ai-assistant-that-could-rival-openai/", "date": "Jan 30, 2025" }, { "title": " 😺 Bye, Siri | Product Hunt", "url": "https://www.producthunt.com/newsletters/archive/28671-bye-siri", "date": "Mar 26, 2024" } ], "launches": [ { "id": 99773, "title": "Letterbook - AI Customer Support Built for Startups", "tagline": "Connect your inbox, database, and Stripe. AI resolves your customer service tickets.", "body": "Hey everyone, we’re Dawson and Ethan, the founders of Letterbook.\n\n![uploaded image](/media/?type=post&id=99773&key=user_uploads/1399924/882cde5c-ce40-4fa9-ac07-a8b8104f3fa9)\n\n## The Problem\n\nWe grew our last product, Martin (an AI personal assistant), to 100,000 users. At one point, we'd get 50 customer support tickets every day, across email and help forms:\n\n* \"How do I use this feature?\"\n* \"Can I get a refund?\"\n* \"I can't log into my account.\"\n\nI had no choice but to hire a virtual assistant in the Philippines to reply to users and solve billing issues. I had to use Zendesk to manage tickets, which was built 20 years ago and designed for a VP of Support, not a founder.\n\n## The Solution\n\nNone of this made sense, so we built our own modern, AI-native support platform.\n\nLetterbook integrates with your database, knowledge base, and Stripe, and our AI auto-prepares resolutions to every ticket. All you have to do is review and send.\n\nWatch our launch video: \n\n## Results\n\nWe’ve already replaced Intercom, Zendesk, Zohodesk, Helpscout, and Freshdesk for many fast-growing companies in YC. \n\nOne founder said:\n\n> The AI drafts save us so much time, and it gets better over time without us doing anything (it learns from our past emails). When we have to make changes to the draft, the CMD+k feature is a game changer and allows us to fine-tune the response without copying and pasting the entire thread to ChatGPT.\n\n## Try it for free\n\nSign up at !\n\nStart resolving tickets in 3 easy steps:\n\n1. Connect your [support@yourdomain.com](mailto:support@yourdomain.com) inbox.\n2. Connect your database and/or Stripe by pasting a restricted API key in Letterbook.\n3. Review the first draft and send it!\n\nUnlike Zendesk/Freshdesk/Zohodesk, which takes days to set up (a friend literally hired a consultant to teach him), Letterbook takes 5 mins. And if you need help, you better believe we have top-notch customer support!\n\nYou can book a call anytime at [letterbook.ai](http://letterbook.ai), or email me at [dawson@letterbook.ai](mailto:dawson@letterbook.ai).", "url": "https://www.ycombinator.com/launches/PxF-letterbook-ai-customer-support-built-for-startups", "votes": 9, "created_at": "2026-04-15T03:49:20.289Z" }, { "id": 75285, "title": "🤵‍♂️ Martin - Your personal voice AI", "tagline": "Meet Martin, a better Siri with an LLM brain.", "body": "**TLDR:** Martin is like Jarvis in an app. Through voice conversations, Martin builds a personal relationship with you. He can find information, brainstorm ideas, or just chat with you about your week! You can also ask Martin to send you notes or set reminders in any conversation.\n\n## Meeting Martin for the first time:\nhttps://www.youtube.com/watch?v=eQLTXBq2tDI\n\n## Martin as your friendly confidant:\nhttps://www.youtube.com/watch?v=zfyf5qfYuBM\n\n## Martin as your smart secretary:\nhttps://www.youtube.com/watch?v=azXTaKitrw4\n\n### Our Ask:\n\n* Download Martin on the [App Store](https://apps.apple.com/us/app/martin/id6453473083) and leave us a good review/rating!\n* Let us know all your feedback at [dawson@trymartin.com](mailto:dawson@trymartin.com). :)\n* If you want Martin on Android, let us know [here](https://getwaitlist.com/waitlist/11378)!\n\n### Team:\n\nDawson, Harsh, and Arjun studied Computer Science at Yale, MIT, and CMU respectively for 1 year before dropping out to build Martin.\n\nThe three of us have been hacking together since 6th grade. We’ve built countless apps, websites, and robots together. And, we all share a childhood dream of having our own Jarvis!", "url": "https://www.ycombinator.com/launches/JaH-martin-your-personal-voice-ai", "votes": 94, "created_at": "2023-10-02T06:46:32.174Z" } ] }, { "id": 29238, "name": "Duckie", "slug": "duckie", "former_names": [ "Duckie AI (formerly Musa AI)", "Duckie AI" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/0a8142dd4308f44a79489c6b5d5abf67e4fe5ab1.png", "website": "https://duckie.ai/", "all_locations": "San Francisco, CA, USA", "long_description": "Duckie lets customer support teams build their own AI agents in minutes! \r\n\r\nWith Duckie, support teams can translate their tasks and processes into predictable and reliable AI workflows that saves them time and money. Folks use Duckie to handle a wide range of use cases, from answers customers technical questions to processing refunds, and everything in between.", "one_liner": "Build AI Support Agents in Minutes", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1697309167, "tags": [ "Generative AI", "Customer Support", "Operations", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/duckie", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2024/duckie.json", "year_founded": 2023, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/duckie-ai/", "x_url": "https://twitter.com/duckie_ai", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/0a8142dd4308f44a79489c6b5d5abf67e4fe5ab1.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Brad Flora", "url": "https://www.ycombinator.com/people/brad-flora" }, "founders": [ { "user_id": 1422402, "full_name": "Valerie Li", "title": "Founder", "founder_bio": "Cofounder and CEO of Duckie. Prior to Duckie, she has been a senior engineer for 6+ years with expertise in infrastructure.\nShe was a tech lead at Netflix for 3 years, where she led the subscriber growth project that stopped password sharing, which added 8m new subscribers and $200m in revenue (and saved the company's stock price).\nBefore that she was an engineer at LinkedIn, and got her Computer Science degree from USC.", "is_active": true, "linkedin_url": "https://linkedin.com/in/peifeili", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/0ff88e00eb5b518161ae922d5fffedf5bf7c026b.jpg" }, { "user_id": 515585, "full_name": "Joel Ritossa", "title": "Founder", "founder_bio": "Co-founder and CTO at Duckie. Former AI Software Engineer at C3 AI, built Enterprise AI solutions. Princeton CS Class of 2020. Solving technical support with Valerie Li.", "is_active": true, "linkedin_url": "https://linkedin.com/in/joel-ritossa", "x_url": "https://twitter.com/JoelRitossa", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/ec052de71589950c3000764c62f1597ae5c1ce30.jpg" } ], "jobs": [ { "id": 82671, "title": "Founding Business Development Representative", "url": "https://www.ycombinator.com/companies/duckie/jobs/uDANlkc-founding-business-development-representative", "location": "San Francisco, CA, US / Remote (US)", "type": "Full-time", "role": "Sales", "role_type": null, "salary_range": "$80K - $120K", "equity_range": "0.25% - 1.50%", "experience": "3+ years", "visa": "Will sponsor", "skills": [] }, { "id": 103196, "title": "AI Agent Engineer", "url": "https://www.ycombinator.com/companies/duckie/jobs/McnwK78-ai-agent-engineer", "location": "San Francisco, CA, US / Remote (US)", "type": "Full-time", "role": "Engineering", "role_type": "Backend", "salary_range": "$100K - $130K", "equity_range": "5.00%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [], "launches": [ { "id": 78906, "title": "Duckie: Your AI technical support assistant 🐥", "tagline": "AI technical support assistant that helps teams resolve issues in minutes", "body": "Quack! We are [Valerie](https://linkedin.com/in/peifeili) and [Joel](https://linkedin.com/in/joel-ritossa), and we are happy to introduce [Duckie](https://duckie.ai/), an AI technical support assistant that helps teams resolve issues in minutes.\n\n![uploaded image](/media/?type=post&id=78906&key=user_uploads/89898/c8ebe519-8f16-44d1-90be-4d314325946d)\n\n[ ](https://www.youtube.com/watch?v=fycJPu47u1E&feature=youtu.be)\n\n## **Problem - Too many support requests, too little time.**\n\nResolving technical issues takes a lot of time, and they are often time-sensitive. Most issues can be solved with better knowledge-sharing. So much relevant information is in your team’s knowledge base, but it’s tough to find.\n\n* A lot of important information is tribal knowledge stuck in a teammate’s head.\n* Written knowledge is still siloed and scattered across Slack, Jira, docs, everywhere!\n* Once you find the docs, they’re always out of date (who likes writing documentation??).\n\n## **Solution**\n\nDuckie connects to your team’s knowledge sources (i.e. Slack, Jira, Confluence, Sentry, etc) to find relevant information and **generate issue resolutions** in minutes while writing back to your documentation to **keep the knowledge base up-to-date**.\n\nIs your customer getting an error message while OAuthing into your product? Duckie’s there to help. Your user is facing an issue using your API? Duckie can handle that. Your new engineer is having trouble setting up a local environment? Leave it to Duckie!\n\n### Instantly understand your issue and how to resolve it\n\nWhen a new issue comes up in your support channel, Duckie responds in the thread with where to look and how to resolve it, with reference sources.\n\n![uploaded image](/media/?type=post&id=78906&key=user_uploads/1422402/434842de-d831-4a1e-8f10-3f993b3e9991)\n\n### Conversational copilot to investigate with you\n\nHave follow-up questions? Instead of waiting for hours for human responses, Duckie responds instantly and gets you unblocked ASAP. \n\n![uploaded image](/media/?type=post&id=78906&key=user_uploads/1422402/fba57457-07b7-43d7-8cd7-9dc5affe311c)\n\n### Keep your documentation up-to-date automatically\n\nDuckie keeps your team’s documentation up-to-date with learning picked up during issue resolution. Duckie also handles post-mortems, status updates, and more.\n\n![uploaded image](/media/?type=post&id=78906&key=user_uploads/1422402/47063fac-d439-4af0-a372-b19e2122b084)\n\n## **Our Ask**\n\n1. [Book a demo](https://calendly.com/valerie-li-duckie/meet) with us to get Duckie live in your channel!\n2. Questions, thoughts, feedback, or want a Duckie swag? Email us at [founders@duckie.ai](mailto:founders@duckie.ai)!", "url": "https://www.ycombinator.com/launches/KWg-duckie-your-ai-technical-support-assistant", "votes": 182, "created_at": "2024-02-29T19:10:57.504Z" } ] }, { "id": 29283, "name": "Wavelength", "slug": "wavelength", "former_names": [ "Assembly" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/db2155f0e58d43be7fbf11024f78067345664004.png", "website": "https://wavelength.cx/", "all_locations": "San Francisco, CA, USA", "long_description": "The AI-native Customer Intelligence Platform purpose built for post sales teams.\r\nWavelength brings your entire customer data stack into one place - with powerful AI agents that uncover important signals and act instantly", "one_liner": "Build Magical Customer Experiences", "team_size": 3, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1703119093, "tags": [ "B2B", "Productivity", "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/wavelength", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2024/wavelength.json", "year_founded": 2023, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/wavelengthcx/", "x_url": "", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/db2155f0e58d43be7fbf11024f78067345664004.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": null, "founders": [ { "user_id": 1541225, "full_name": "Pranav Mallampalli", "title": "Founder", "founder_bio": "Co-founder of Assembly, Cal Grad, and SF foodie", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/pranavmallampalli/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/05911a85f5205dbdce9337dfc22f70c3ac7640d3.jpg" }, { "user_id": 1634801, "full_name": "Deepali Jain", "title": "Founder", "founder_bio": "Co-founder of Assembly. Studied Electrical Engineering & Computer Science at UC Berkeley. \n\n", "is_active": true, "linkedin_url": "https://linkedin.com/in/deepalijain1", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/ddbba7a3998dec3ccf810fe54d62f4247aaeb8b3.jpg" } ], "jobs": [ { "id": 80203, "title": "Founding Software Engineer", "url": "https://www.ycombinator.com/companies/wavelength/jobs/nCAMc5B-founding-software-engineer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$120K - $160K", "equity_range": "0.20% - 0.70%", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 82764, "title": "Founding Software Engineer (Remote)", "url": "https://www.ycombinator.com/companies/wavelength/jobs/6goKR1I-founding-software-engineer-remote", "location": "IN / Remote (IN)", "type": "Contract", "role": "Engineering", "role_type": "Full stack", "salary_range": "$30K - $50K", "equity_range": "", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [ "Go", "PostgreSQL", "React", "TypeScript" ] } ], "news": [], "launches": [] }, { "id": 29360, "name": "Open", "slug": "open", "former_names": [ "OpenCopilot", "Open", "Opens" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ffd914850938fa6bf113c48744141e940a90a14.png", "website": "https://open.cx", "all_locations": "Amman, Amman Governorate, Jordan", "long_description": "Open is an AI-powered, all-in-one customer support and communication platform — used in production by:\r\n\r\nPrint.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies.\r\n\r\nWe specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp.\r\n\r\nWe’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark.\r\n\r\nOur team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.", "one_liner": "Enterprise AI customer support", "team_size": 21, "industry": "B2B", "subindustry": "B2B -> Engineering, Product and Design", "launched_at": 1701287911, "tags": [ "Generative AI", "Customer Service", "Customer Support", "Conversational AI", "AI Assistant" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Engineering, Product and Design" ], "regions": [ "Jordan", "Middle East and North Africa", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/open", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2024/open.json", "year_founded": 2024, "city": "Amman", "country": "JO", "linkedin_url": "https://www.linkedin.com/company/opencopilot", "x_url": "https://x.com/opencopilot", "fb_url": null, "cb_url": null, "github_url": "https://github.com/openchatai/", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/2ffd914850938fa6bf113c48744141e940a90a14.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Nicolas Dessaigne", "url": "https://www.ycombinator.com/people/nicolas-dessaigne" }, "founders": [ { "user_id": 939439, "full_name": "Mohammad Gharbat", "title": "Founder", "founder_bio": "Building Open.cx", "is_active": true, "linkedin_url": "https://linkedin.com/in/gharabat", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/e2cc05619d9bcaae8b543d1735d5cc3b33f7a422.jpg" } ], "jobs": [ { "id": 86135, "title": "Enterprise Account Executive (new business), Europe", "url": "https://www.ycombinator.com/companies/open/jobs/waG5YFh-enterprise-account-executive-new-business-europe", "location": "Amsterdam, NH, NL / Amsterdam, North Holland, NL / DE / ES / Remote (Amsterdam, NH, NL; Amsterdam, North Holland, NL; DE; ES)", "type": "Full-time", "role": "Sales", "role_type": null, "salary_range": "€80K - €190K EUR", "equity_range": "0.25% - 0.50%", "experience": "3+ years", "visa": "US citizenship/visa not required", "skills": [] }, { "id": 86136, "title": "Enterprise Account Executive (new business) ", "url": "https://www.ycombinator.com/companies/open/jobs/JGgxRGB-enterprise-account-executive-new-business", "location": "San Francisco, CA, US / Remote (US)", "type": "Full-time", "role": "Sales", "role_type": null, "salary_range": "$230K - $300K", "equity_range": "0.25% - 0.50%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [ { "title": "Open.cx Closes $1.52M Funding Round to Disrupt Customer Support with Advanced AI Solutions", "url": "https://theaiinsider.tech/2025/01/13/open-cx-closes-1-52m-funding-round-to-disrupt-customer-support-with-advanced-ai-solutions/", "date": "Jan 13, 2025" }, { "title": "Adriaan Mol, Mollie CEO Koen Köppen, and YC back this new AI startup: Know more  - Silicon Canals", "url": "https://siliconcanals.com/adriaan-mol-koen-koppen-back-open-cx/", "date": "Jan 13, 2025" }, { "title": "Adriaan Mol, Mollie-ceo Koen Köppen en Y Combinator investeren samen ruim 1,5 miljoen dollar in Open.cx, een AI-tool voor customer support die is ontwikkeld door ex-Mollie-medewerker Mohammad Gharbat.", "url": "https://mtsprout.nl/nieuws/facebook-moeder-kapt-met-dei-initiatieven-abn-amro-wil-franse-topvrouw", "date": "Jan 12, 2025" }, { "title": "Revolutionizing Customer Support: Open.cx Secures $1.52M in Pre-Seed Funding - CEOWORLD magazine", "url": "https://ceoworld.biz/2025/01/13/revolutionizing-customer-support-open-cx-secures-1-52m-in-pre-seed-funding/", "date": "Jan 12, 2025" }, { "title": "Adriaan Mol stapt in veelbelovende AI-start-up - Emerce", "url": "https://www.emerce.nl/nieuws/adriaan-mol-stapt-veelbelovende-aistartup", "date": "Jan 12, 2025" } ], "launches": [ { "id": 86713, "title": "Open - Enterprise AI Customer Support", "tagline": "All-in-one, truly AI-driven platform for customer support. Scale to millions while maintaining a personal touch with each customer.", "body": "### **tl;dr**\n\n[Open.cx](http://Open.cx) is an AI-powered, all-in-one customer support and communication platform designed for enterprises and high-growth businesses.\n\nIn the last few months, our customers have processed and resolved thousands of complex issues using our AI agents in industries like payment service providers, security, and e-commerce.\n\n\n\nToday, Open is the only AI customer support platform in the **WORLD** that allows you to train AI agents from more than 27 sources in one click, deploy these agents on the Web (widget), email support, phone calling support, SMS, WhatsApp, Slack, and more channels (ALL AI)— while giving you very precise auto-recommendations on how to make your AI agents better. You can train these agents to solve the most complex support problems (L2 and L3 support issues and way beyond simple text answers).\n\n![uploaded image](/media/?type=post&id=86713&key=user_uploads/939439/ee8f7492-5d67-4459-924a-4a499c13995f)\n\n_(Unified AI inbox for web, email, SMS, WhatsApp, phone calls and more)_\n\n![uploaded image](/media/?type=post&id=86713&key=user_uploads/939439/119684d3-68a3-4284-bbaa-8d3dd2659a8d)\n\n_(Outbound support with AI phone calls, AI SMS Messages, and emails)_\n\n---\n\n---\n\n---\n\n---\n\n![uploaded image](/media/?type=post&id=86713&key=user_uploads/939439/f5409c0a-1c83-41fb-af96-f110002a971c)\n\n_(Contacts are auto-enriched with AI)_\n\n![uploaded image](/media/?type=post&id=86713&key=user_uploads/939439/8996c731-37f7-4f31-bc47-8c82caa46912)\n\n_(Train your AI agents with pre-made knowledge connections)_\n\n![uploaded image](/media/?type=post&id=86713&key=user_uploads/939439/cbf8ebd7-3ab3-402b-a61d-f366a39aca35)\n\n_(Complete control over your AI channels, settings, phone numbers and more)_\n\n![uploaded image](/media/?type=post&id=86713&key=user_uploads/939439/de92626c-f1db-4b0b-a9ed-8e6e39a3084c)\n\n_(Built with security in mind)_\n\n![uploaded image](/media/?type=post&id=86713&key=user_uploads/939439/088459d2-b6f7-4dfc-b951-8e3d07664826)\n\n(Easy-to-understand reports)\n\n### Problem\n\nThe current customer support and communication landscape is fundamentally flawed:\n\n1. **Scaling without sacrificing quality**:\n\n Companies struggle to manage increasing ticket volumes across channels while maintaining high customer satisfaction. Adding headcount isn’t sustainable, and current tools lack the intelligence to keep up.\n2. **Fragmented and unintelligent tools**:\n\n Businesses rely on a disconnected array of systems—one for email, another for phones, and another for chat. These tools don’t communicate, and even AI-based solutions are often limited to handling basic inquiries, leaving agents burdened with complex tasks.\n\n Ask yourself: _How many tools did you use in 2024 to talk to your customers and to understand them better?_ We think it should be **one**.\n3. **Inadequate AI for Enterprise Needs**:\n\n Current AI agents are optimized for basic, repetitive tasks like FAQs or simple ticket routing. They fail to handle the complexity of enterprise operations, where business rules, workflows, and logic require tailored, context-aware AI that can adapt to each organization’s unique needs. Enterprises need AI that doesn’t just automate—it understands, acts, and integrates into their processes.\n\nThis inefficiency leads to slow resolutions, frustrated customers, and rising costs.\n\n### Solution: Open.cx\n\n1. **AI at the Front Line**:\\\n [Open.cx](http://Open.cx)’s AI manages all channels—web, phone, email, WhatsApp, chat, SMS, and Slack— fast, accurate, and consistent responses for every interaction.\n2. **Clear Handoff to Humans**:\\\n When human intervention is needed, [Open.cx](http://Open.cx) simplifies the transition, we allow AI and human agents to collaborate effectively in a unified workspace.\n3. **Optimized for Complex Support (L2, L3)**:\\\n We excel at handling advanced (L2 and L3) tickets, from technical troubleshooting to intricate workflows, going far beyond basic automation.\n4. **Trainable**:\\\n We integrate with 28+ training sources (Notion, Confluence, Google Drive, Dropbox, and more), so wherever your customer support knowledge resides, we can sync it with the AI.\n5. **Enterprise-Grade Features**:\\\n With customizable workflows, deep business logic integration, and advanced automation.\n6. **Massive Customer Understanding**:\\\n Our **Voice of Customer (VOC)** feature provides actionable insights from every interaction, helping businesses improve products and prioritize features.\n\n### **Ask**\n\nIf your company gets more than 5,000 support tickets per month, let us know—we can help. We have a high-touch approach, and our product is super fun to work with (not my words, XD).\n\n[mo@open.cx](mailto:mo@open.cx) or [book a call.](https://cal.com/opencopilot/discovery-call-open?date=2025-01-08&month=2025-01)", "url": "https://www.ycombinator.com/launches/MYb-open-enterprise-ai-customer-support", "votes": 36, "created_at": "2025-01-09T15:42:53.139Z" } ] }, { "id": 29377, "name": "Toma", "slug": "toma", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/30c720ae0d8e011f3d717a623f88d12d48f2a84c.png", "website": "http://www.toma.com/", "all_locations": "San Francisco, CA, USA", "long_description": "", "one_liner": "AI Applied Research", "team_size": 20, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1702419018, "tags": [ "Marketing", "Customer Support", "AI", "Automotive", "Conversational AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Winter 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Growth", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/toma", "api": "https://devasheeshg.github.io/yc-api/batches/winter-2024/toma.json", "year_founded": 2024, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/tomavoice/", "x_url": "https://twitter.com/toma_voice", "fb_url": "https://www.facebook.com/tomavoiceai", "cb_url": null, "github_url": "https://github.com/toma-so/toma", "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/30c720ae0d8e011f3d717a623f88d12d48f2a84c.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Tom Blomfield", "url": "https://www.ycombinator.com/people/tom-blomfield" }, "founders": [ { "user_id": 92912, "full_name": "Monik Pamecha", "title": "Founder", "founder_bio": "Co-founder and CEO at Toma", "is_active": true, "linkedin_url": "https://linkedin.com/in/monikp", "x_url": "https://twitter.com/monikkinom", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/56ce271920b124dc06b81841d029159e118ab97e.jpg" }, { "user_id": 416691, "full_name": "Anthony Krivonos", "title": "Founder", "founder_bio": "Co-founder @ Toma", "is_active": true, "linkedin_url": "https://linkedin.com/in/anthonykrivonos", "x_url": "https://twitter.com/blandthony", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/8bf89d456fa5f911d7ec946fe688db1da1d8917f.jpg" } ], "jobs": [], "news": [ { "title": "Car Dealerships Are Replacing Phone Staff With AI Voice Agents", "url": "https://futurism.com/car-dealerships-ai-voice", "date": "Jun 08, 2025" }, { "title": "Holman invests in Toma's dealership call automation platform - Automotive News", "url": "https://www.autonews.com/retail/an-toma-raises-17-million-0605/", "date": "Jun 05, 2025" }, { "title": "Toma’s AI voice agents have taken off at car dealerships -- and attracted funding from a16z | TechCrunch", "url": "https://techcrunch.com/2025/06/05/tomas-ai-voice-agents-have-taken-off-at-car-dealerships-and-attracted-funding-from-a16z/", "date": "Jun 05, 2025" } ], "launches": [ { "id": 92511, "title": "Toma, an AI Platform for the $2T Automotive Industry", "tagline": "Toma is on a mission to build world-class communication and support tools for America's high ticket industries, starting with automotive.", "body": "### **Next-Gen Voice AI in a $2T Industry that Silicon Valley Overlooks**\n\nWe’re thrilled to share that Toma [**raised a $17M Series A**](https://techcrunch.com/2025/06/05/tomas-ai-voice-agents-have-taken-off-at-car-dealerships-and-attracted-funding-from-a16z/), led by **Andreessen Horowitz (a16z)**, who chose us after vetting every voice AI company in automotive. The wild part is that we got here through just word-of-mouth sales, without a sales team, and now power **hundreds of customers** across the U.S.\n\nSince graduating from YC, we’ve gone knee-deep into a trillion-dollar industry historically neglected by Silicon Valley––automotive dealerships. We’ve spent half a year **living in them** to learn how they communicate with their customers, run their day-to-day operations, and provide both great and (usually) not-so-great customer experiences. To put it simply, **things are broken**.\n\nSo we built AI agents that fix it by:\n\n* Deploying **personalized agents**\n* **Automating inbound calls** with a low-latency, natural-sounding voice AI\n* Running **outbound SMS** campaigns that generate new revenue\n* **Deeply integrating** with automotive-specific software\n* Offering **insights and reporting** into every AI/customer interaction\n* Intelligently **alerting customers** when human intervention is needed\n\nWe’re now the **fastest-growing** AI platform in automotive, and we’re just getting started.\n\n![uploaded image](/media/?type=post&id=92511&key=user_uploads/416691/65a56669-51b7-40ff-ad8e-4c443df5a09c)\n\n### **From YC Hack Project to Must-Have AI Employee**\n\nWe started Toma as **two engineers** ([Monik](https://www.linkedin.com/in/monikp/) & [Anthony](https://www.linkedin.com/in/anthonykrivonos/)) who didn’t want to build another generic chatbot. We flew around the country, shadowing advisors in hot service bays, listening to call recordings, and mapping dealership workflows in Figma. We **wrote code inside dealerships** as bugs and feature ideas were discovered alongside our users.\n\nWe took a YC prototype and turned it into a real product. Today, dealerships such as [Martin Management Group](https://www.toma.com/resources/case-study/how-ai-doubled-operational-margins-for-martin-management-group) and [Middletown Honda](https://www.toma.com/resources/case-study/how-toma-helps-middletown-honda-save-100k-annually) rely on Toma to handle **tens of thousands of calls** monthly. Calls that were previously missing entirely or requiring thousands of dollars to outsource to call centers.\n\n![uploaded image](/media/?type=post&id=92511&key=user_uploads/416691/3a60abaf-e5fd-437a-8b4c-f38d911f215e)\n\n### **The Results Are Wild**\n\n* **Martin Management Group:** 9,000 service appointments booked in 90 days. $2M+ in revenue. 40% reduction in BDC workload.\n* **Middletown Honda:** 53% of inbound calls handled by AI. $100K+ saved annually. Zero missed calls during recall events.\n* **Nationwide:** Over 1 million call minutes handled by Toma since launch. Hundreds of thousands of hours of human time saved.\n* **Growth:** Surpassed 7-figures in ARR in less than one year while approaching 8 figures with over 100 dealerships using Toma across the U.S.\n\nThe best part is that vehicle owners love it, dealers love it, and Original Equipment Manufacturers (OEMs) love it because **Toma works very well**.\n\n![uploaded image](/media/?type=post&id=92511&key=user_uploads/416691/85178e79-dde7-4ec7-b19e-b28691d601a4)\n\n### **Why This Industry Matters (and Why It’s Underserved)**\n\nCars are essential to how Americans live, work, and move, and they’re getting older. The average vehicle on the road is 12.6 years old. That means **more maintenance, more service calls, and more pressure** on dealerships to deliver better experiences.\n\nSilicon Valley has historically **ignored this space**. It’s messy, full of edge cases, and utilizes antiquated software, requiring a deep understanding of real-world operations. **That’s where we thrive.** We see a gold rush in how AI can revolutionize the automotive retail industry.\n\n![uploaded image](/media/?type=post&id=92511&key=user_uploads/416691/e94c67ce-14f4-4b8a-8648-3b105052b1d9)\n\n### **Why This Industry is Just the Beginning**\n\n**Automotive** is one of many high-ticket, operationally complex industries in the U.S.—alongside insurance, home services, logistics, and healthcare—where communication is still largely **manual**, software is **legacy**, and workflows are deeply **idiosyncratic**.\n\nThese industries are slow-moving but massive, with billions of dollars lost every year due to inefficiencies. While we’re laser-focused on fixing communication in dealerships, Toma is **building the horizontal foundation for deploying production-grade AI assistants** across every high-value, high-friction service industry. We believe the future of operations will be AI-augmented, and we’re laying the rails.\n\n### **The Tech**\n\n**In-house**, we have built:\n\n* A SOTA **voice AI orchestration** pipeline\n* **Dynamic integration platform** for connecting to legacy software\n* Production-grade **agentic workflow** engine\n* **Agent evaluation** pipelines\n* **Prompt management** tools that allow us to support hundreds of customers as a 3-person ops team\n\n![uploaded image](/media/?type=post&id=92511&key=user_uploads/416691/2c4115f8-a2bf-433b-b7f3-30f4fa6ca0c3)\n\n### **Our Culture: Builders First, Always**\n\nToma was **built by engineers**, and we hire technically-minded people across all responsibilities. We move quickly, fix things, and build from the ground up. We care deeply about real-world impact and meticulous attention to detail.\n\nWe’re backed by Andreessen Horowitz, Y Combinator, Scale Angels, Flex Capital, Holman Automotive, and more. But more than anything, we’re backed by many of our own dealerships and their staff, who trust us to communicate with their customers.\n\n![uploaded image](/media/?type=post&id=92511&key=user_uploads/416691/9eeaaa4c-ba17-4927-82b9-230c362a3684)\n\n### **Who We're Looking For**\n\nYou might be a fit if you:\n\n* Want to build **cutting-edge AI features** and work on SOTA everything\n* Are **disillusioned by AI slop** products and want to solve real-world problems\n* Want **excessive ownership** of critical systems and infrastructure\n* Have a **high bar of excellence** and want to work with people who match your energy\n\nIf you’re curious, please join us in building the future of AI-powered automotive retail operations. We’re a small team, but we punch above our weight and are having a blast doing it.\n\n👉 [www.toma.com/jobs](http://www.toma.com/jobs)", "url": "https://www.ycombinator.com/launches/O47-toma-an-ai-platform-for-the-2t-automotive-industry", "votes": 7, "created_at": "2026-02-07T06:49:05.753Z" }, { "id": 92512, "title": "Toma: AI Platform for the $2T Automotive Industry", "tagline": "Toma is on a mission to build world-class communication and support tools for America's high ticket industries, starting with automotive.", "body": "### **Next-Gen Voice AI in a $2T Industry that Silicon Valley Overlooks**\n\nWe’re thrilled to share that Toma [**raised a $17M Series A**](https://techcrunch.com/2025/06/05/tomas-ai-voice-agents-have-taken-off-at-car-dealerships-and-attracted-funding-from-a16z/), led by **Andreessen Horowitz (a16z)**, who chose us after vetting every voice AI company in automotive. The wild part is that we got here through just word-of-mouth sales, without a sales team, and now power **hundreds of customers** across the U.S.\n\nSince graduating from YC, we’ve gone knee-deep into a trillion-dollar industry historically neglected by Silicon Valley–– automotive dealerships. We’ve spent half a year **living in them** to learn how they communicate with their customers, run their day-to-day operations, and provide both great and (usually) not-so-great customer experiences. To put it simply, **things are broken**.\n\nSo we built AI agents that fix it by:\n\n* Deploying **personalized agents**\n* **Automating inbound calls** with a low-latency, natural-sounding voice AI\n* Running **outbound SMS** campaigns that generate new revenue\n* **Deeply integrating** with automotive-specific software\n* Offering **insights and reporting** into every AI/customer interaction\n* Intelligently **alerting customers** when human intervention is needed\n\nWe’re now the **fastest-growing** AI platform in automotive, and we’re just getting started.\n\n![uploaded image](/media/?type=post&id=92512&key=user_uploads/416691/65a56669-51b7-40ff-ad8e-4c443df5a09c)\n\n### **From YC Hack Project to Must-Have AI Employee**\n\nWe started Toma as **two engineers** ([Monik](https://www.linkedin.com/in/monikp/) & [Anthony](https://www.linkedin.com/in/anthonykrivonos/)) who didn’t want to build another generic chatbot. We flew around the country, shadowing advisors in hot service bays, listening to call recordings, and mapping dealership workflows in Figma. We **wrote code inside dealerships** as bugs and feature ideas were discovered alongside our users.\n\nWe took a YC prototype and turned it into a real product. Today, dealerships such as [Martin Management Group](https://www.toma.com/resources/case-study/how-ai-doubled-operational-margins-for-martin-management-group) and [Middletown Honda](https://www.toma.com/resources/case-study/how-toma-helps-middletown-honda-save-100k-annually) rely on Toma to handle **tens of thousands of calls** monthly. Calls that were previously missing entirely or requiring thousands of dollars to outsource to call centers.\n\n![uploaded image](/media/?type=post&id=92512&key=user_uploads/416691/3a60abaf-e5fd-437a-8b4c-f38d911f215e)\n\n### **The Results Are Wild**\n\n* **Martin Management Group:** 9,000 service appointments booked in 90 days. $2M+ in revenue. 40% reduction in BDC workload.\n* **Middletown Honda:** 53% of inbound calls handled by AI. $100K+ saved annually. Zero missed calls during recall events.\n* **Nationwide:** Over 1 million call minutes handled by Toma since launch. Hundreds of thousands of hours of human time saved.\n* **Growth:** Surpassed 7-figures in ARR in less than one year while approaching 8 figures with over 100 dealerships using Toma across the U.S.\n\nThe best part is that vehicle owners love it, dealers love it, and Original Equipment Manufacturers (OEMs) love it because **Toma works very well**.\n\n![uploaded image](/media/?type=post&id=92512&key=user_uploads/416691/85178e79-dde7-4ec7-b19e-b28691d601a4)\n\n### **Why This Industry Matters (and Why It’s Underserved)**\n\nCars are essential to how Americans live, work, and move, and they’re getting older. The average vehicle on the road is 12.6 years old. That means **more maintenance, more service calls, and more pressure** on dealerships to deliver better experiences.\n\nSilicon Valley has historically **ignored this space**. It’s messy, full of edge cases, and utilizes antiquated software, requiring a deep understanding of real-world operations. **That’s where we thrive.** We see a gold rush in how AI can revolutionize the automotive retail industry.\n\n![uploaded image](/media/?type=post&id=92512&key=user_uploads/416691/e94c67ce-14f4-4b8a-8648-3b105052b1d9)\n\n### **Why This Industry is Just the Beginning**\n\n**Automotive** is one of many high-ticket, operationally complex industries in the U.S.—alongside insurance, home services, logistics, and healthcare—where communication is still largely **manual**, software is **legacy**, and workflows are deeply **idiosyncratic**.\n\nThese industries are slow-moving but massive, with billions of dollars lost every year due to inefficiencies. While we’re laser-focused on fixing communication in dealerships, Toma is **building the horizontal foundation for deploying production-grade AI assistants** across every high-value, high-friction service industry. We believe the future of operations will be AI-augmented, and we’re laying the rails.\n\n### **The Tech**\n\n**In-house**, we have built:\n\n* A SOTA **voice AI orchestration** pipeline\n* **Dynamic integration platform** for connecting to legacy software\n* Production-grade **agentic workflow** engine\n* **Agent evaluation** pipelines\n* **Prompt management** tools that allow us to support hundreds of customers as a 3-person ops team\n\n![uploaded image](/media/?type=post&id=92512&key=user_uploads/416691/2c4115f8-a2bf-433b-b7f3-30f4fa6ca0c3)\n\n### **Our Culture: Builders First, Always**\n\nToma was **built by engineers**, and we hire technically-minded people across all responsibilities. We move quickly, fix things, and build from the ground up. We care deeply about real-world impact and meticulous attention to detail.\n\nWe’re backed by Andreessen Horowitz, Y Combinator, Scale Angels, Flex Capital, Holman Automotive, and more. But more than anything, we’re backed by many of our own dealerships and their staff, who trust us to communicate with their customers.\n\n![uploaded image](/media/?type=post&id=92512&key=user_uploads/416691/9eeaaa4c-ba17-4927-82b9-230c362a3684)\n\n### **Who We're Looking For**\n\nYou might be a fit if you:\n\n* Want to build **cutting-edge AI features** and work on SOTA everything\n* Are **disillusioned by AI slop** products and want to solve real-world problems\n* Want **excessive ownership** of critical systems and infrastructure\n* Have a **high bar of excellence** and want to work with people who match your energy\n\nIf you’re curious, please join us in building the future of AI-powered automotive retail operations. We’re a small team, but we punch above our weight and are having a blast doing it.\n\n👉 [www.toma.com/jobs](http://www.toma.com/jobs)", "url": "https://www.ycombinator.com/launches/O48-toma-ai-platform-for-the-2t-automotive-industry", "votes": 15, "created_at": "2025-07-28T17:47:22.350Z" }, { "id": 77697, "title": "🪄 Toma automates your phone calls with AI ✨", "tagline": "Voice AI Agents to handle phone calls and perform tasks for your business", "body": "### **TLDR;**\n\n[**Toma**](https://toma.so/) offers AI Agents that can autonomously handle phone calls for your business.\n\n🗣️ A natural-sounding voice experience over the phone\\\n🪄 A simple way to design call flows and manage AI agents\\\n🧩 Easy integration into your existing software to pull information and perform tasks on/off call\n\nToma is live and automating calls for companies in industries ranging from healthcare to automotive.\n\n### **Problem**\n\nCustomers call businesses expecting a superior experience over other channels. Instead, they have to put up with:\n\n❌ Long wait times\\\n❌ Repeated transfers to different agents without any context\\\n❌ Robotic call flows (read: Press 1 for English.. Sorry.. I didn’t catch that... Let me repeat the options)\n\nBusinesses find phone call operations **labor-intensive**, **expensive**, **inconsistent in quality**, and **hard to scale**.\n\nThe main challenges for businesses include:\n\n* Training agents\n* Ensuring quality and consistency across calls\n* Access control & compliance\n\n### **Our Solution:** [**Toma**](https://toma.so/)\n\n[**https://www.youtube.com/watch?v=p5SvyAHtyyU**](https://www.youtube.com/watch?v=p5SvyAHtyyU)\n\n* **Realistic call experience**: customizable human-like voices with low latency tested in noisy, real-world environments\n* **Integrations**: integrate with your CRM, knowledge bases, and third-party software to pull and push data\n* **Observability**: monitor calls with recordings, summaries, and granular analytics\n* **Live 24/7**: always on, no breaks\n* **Transfer**: intelligently transfer to humans if needed\n\n![uploaded image](/media/?type=post&id=77697&key=user_uploads/92912/75ed5b30-3ec8-4de2-a6af-9d53e9d84c7e)\n\n### **TEAM**\n\nWe’re Monik & Anthony. We’re best friends who have worked together and known each other for many years.\n\nWe believe that voice will be the best way for consumers to interact with AI in the future. The ubiquity of phones, advancements in AI, and the friction of traditional interactive voice systems have set the industry up for disruption.\n\nWe have extensive experience building large-scale customer messaging software, LLM applications, and conversational AI working at Scale, Uber, Lyft, and Braze, and we believe we can make the experience 10x better.\n\n### **Asks:**\n\n* If your business makes or receives phone calls, please set up a call with us [**here**](https://www.toma.so/contact) if you’d like to explore automation\n* Intros to any businesses that run their own call centers or outsource those operations (you can reach us at [founders@toma.so](mailto:founders@toma.so))", "url": "https://www.ycombinator.com/launches/KDB-toma-automates-your-phone-calls-with-ai", "votes": 22, "created_at": "2024-01-22T16:50:46.263Z" } ] }, { "id": 29684, "name": "Parahelp", "slug": "parahelp", "former_names": [ "Sam" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/4d8bd41bea120a97058cce60e2d04af90f42a4c8.png", "website": "https://parahelp.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Build and run an AI support agent that resolves even your most complex tickets end-to-end.\r\n\r\nIf a tool has an API, you can securely connect it to your agent - just by chatting with Parahelp. For example, you can connect Stripe so your agent can resolve billing questions and refund requests.", "one_liner": "Build an AI support agent that securely uses all your tools", "team_size": 11, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1720219864, "tags": [ "Customer Success", "Customer Service", "Customer Support", "AI", "Conversational AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Growth", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/parahelp", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2024/parahelp.json", "year_founded": 2024, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/parahelp-ai", "x_url": "https://x.com/parahelp_ai", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/4d8bd41bea120a97058cce60e2d04af90f42a4c8.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Jared Friedman", "url": "https://www.ycombinator.com/people/jared-friedman" }, "founders": [ { "user_id": 394637, "full_name": "Anker Ryhl", "title": "Founder/CEO", "founder_bio": "Co-founder of Parahelp. I began programming at 13, where I also founded my first company. Throughout high school, I built consumer apps with my also current co-founder, Mads. Now, we’re building Parahelp - The AI support agent for software companies.", "is_active": true, "linkedin_url": "https://linkedin.com/in/anker-bach-ryhl", "x_url": "https://twitter.com/ankerbachryhl", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/b1543ab674f8632f000c28d49810b1e2511131fb.jpg" }, { "user_id": 1759533, "full_name": "Mads Liechti", "title": "Founder", "founder_bio": "Co-founder of Parahelp. Throughout high school, I built 4 consumer apps with my also current co-founder, Anker. Now, we’re building Parahelp - The AI support agent for software companies.", "is_active": true, "linkedin_url": "https://linkedin.com/in/mads-lunau-liechti-a51210185", "x_url": "https://twitter.com/MadsLunau", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/15d020f44c1c7d3a888128e81494550b8ecbf8f6.jpg" } ], "jobs": [], "news": [ { "title": "Parahelp: The End-to-End AI Support Agent", "url": "https://www.youtube.com/watch?v=GciivYKTK_Q", "date": "Dec 02, 2025" } ], "launches": [ { "id": 83601, "title": "Parahelp - The AI support agent for software companies", "tagline": "Helping leading CX teams at Perplexity and Captions.", "body": "**TL;DR** - [Parahelp](https://parahelp.com/) is an AI support agent for software companies that resolves support tickets end-to-end.\n\n**For example:** When a customer requests a refund, Parahelp can automatically look up subscription details, process the refund in the payment system if eligible, and respond to the customer.\n\n![uploaded image](/media/?type=post&id=83601&key=user_uploads/1759533/af0fff3f-d445-455f-bde8-c770f1389f1f)\n\n**Problem**\n\nMost CX teams have tried a chatbot solution that didn't move the needle in production.\n\nThis is because resolving tickets end-to-end, such as billing inquiries and technical issues, requires using multiple tools to look up customer data (subscription status in RevenueCat, platform details in Retool, etc.) and execute relevant actions (process refunds in Stripe, create bug reports in Linear, etc.).\n\n**Solution**\n\nWe've built Parahelp as an AI agent that works with CX teams' existing tools to reliably resolve support tickets end-to-end in production.\n\nParahelp can be highly customized to the team’s knowledge and processes and implemented in days, not months.\n\nOur state-of-the-art agent infrastructure enables our AI support agent to:\n\n* Be human-level empathetic and engaging\n* Quickly adapt to product and company changes\n* Take actions in tools like Stripe, Retool, and Linear\n* Work directly in Intercom and Zendesk\n\n**Results**\n\nWe're already helping leading CX teams at Captions and Perplexity. Together with Captions, we’ve created a [case study](https://parahelp.com/customers/captions) about how Parahelp was resolving 46% of all their support tickets within 7 days of implementation.\n\n**Ask**\n\nWe'd love to chat if you're a software company looking to implement an AI solution for your support operations!\n\nBook a demo with us here: .\n\n![uploaded image](/media/?type=post&id=83601&key=user_uploads/1759533/0fb2454c-af68-4ddc-8a84-41447cea3628)\n\n", "url": "https://www.ycombinator.com/launches/LkP-parahelp-the-ai-support-agent-for-software-companies", "votes": 24, "created_at": "2024-08-29T20:23:26.320Z" } ] }, { "id": 29770, "name": "Intryc", "slug": "intryc", "former_names": [ "Sentify" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c7ba643e872dfb236016ba560ace56c12e3baf83.png", "website": "https://intryc.com", "all_locations": "San Francisco, CA, USA; Remote", "long_description": "Enterprises have millions of customer interactions every year but are only able to monitor less than 2-5% of those. The rest 95% is unmonitored risk across compliance, customer experience, product defects, and agent performance. With AI agents widely deployed across customer support organisations this problem increases exponentially. Every company needs a unified layer that allows them to monitor and govern all customer interactions with customer support teams, humans and AI. Intryc is building this layer. ", "one_liner": "Intryc is the unified quality assurance, governance, and training…", "team_size": 12, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1721158274, "tags": [ "Customer Success", "Analytics", "Customer Support", "Operations" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Summer 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada", "Remote", "Fully Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/intryc", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2024/intryc.json", "year_founded": 2024, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/intryc/", "x_url": "https://x.com/intryc", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/c7ba643e872dfb236016ba560ace56c12e3baf83.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/082f6bf91f92e7a22be814a212f09aa1c9f6889e.png" ], "primary_partner": { "name": "Tom Blomfield", "url": "https://www.ycombinator.com/people/tom-blomfield" }, "founders": [ { "user_id": 1341483, "full_name": "Alex Marantelos", "title": "Founder/CEO", "founder_bio": "Co-founder and CEO of Intryc. Previously led Customer Success in Northern Europe for Confluent, overseeing $40M+ in ARR across strategic customers. Worked closely with Confluent's executive team to define everything that touches landing, onboarding, expanding, and renewing customers. Before that, first Enterprise Customer Success Manager in EMEA for Navan (fka TripActions) establishing the EMEA first team and presence.", "is_active": true, "linkedin_url": "https://linkedin.com/in/ioannis-alexandros-marantelos", "x_url": "https://x.com/alexmarantelos?lang=en", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/2c3a58808cfffd666793023b4f34a5b42ca09ff0.jpg" }, { "user_id": 1584551, "full_name": "George Pastakas", "title": "Founder/CPO", "founder_bio": "Co-founder and CPO of Intryc. Previously, #1 employee at Pledge (data science and engineering), led fraud detection at Revolut (ML models, algorithms and operations).", "is_active": true, "linkedin_url": "https://linkedin.com/in/georgepastakas", "x_url": "https://twitter.com/georgepastakas", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/c0a5b89af1ad0fc890f9e598de5194e4ad9f1c1c.jpg" } ], "jobs": [ { "id": 66893, "title": "Fullstack Software Engineer", "url": "https://www.ycombinator.com/companies/intryc/jobs/Lr6k3V0-fullstack-software-engineer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$140K - $180K", "equity_range": "0.20% - 0.30%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [ "Django", "Flask", "Python", "React", "TypeScript", "Data Modeling" ] }, { "id": 71752, "title": "Machine Learning Engineer", "url": "https://www.ycombinator.com/companies/intryc/jobs/39DcEk8-machine-learning-engineer", "location": "San Francisco, CA, US / Remote (US; GB; GR)", "type": "Full-time", "role": "Engineering", "role_type": "Machine learning", "salary_range": "$150K - $250K", "equity_range": "0.30% - 0.50%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [ "Amazon Web Services (AWS)", "Python", "Elasticsearch", "Deep Learning", "Chatbots" ] }, { "id": 73635, "title": "Senior Product Designer", "url": "https://www.ycombinator.com/companies/intryc/jobs/xrvcSVT-senior-product-designer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Product", "role_type": null, "salary_range": "$140K - $170K", "equity_range": "0.20% - 0.40%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [ "React", "Prototyping", "Branding", "Figma" ] }, { "id": 79518, "title": "Head of Marketing", "url": "https://www.ycombinator.com/companies/intryc/jobs/bxXF0vV-head-of-marketing", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Marketing", "role_type": null, "salary_range": "$150K - $180K", "equity_range": "0.30% - 0.70%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [ "Marketing design", "Figma" ] }, { "id": 89169, "title": "Customer Success Manager", "url": "https://www.ycombinator.com/companies/intryc/jobs/Dp2lPsH-customer-success-manager", "location": "US / Remote (US)", "type": "Full-time", "role": "Support", "role_type": null, "salary_range": "$80K - $120K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 93459, "title": "Senior Fullstack Software Engineer", "url": "https://www.ycombinator.com/companies/intryc/jobs/hJO8Wet-senior-fullstack-software-engineer", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $220K", "equity_range": "0.50% - 0.70%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [ { "title": "Intryc raises $3.1M for customer service monitoring software - Tech.eu", "url": "https://tech.eu/2025/01/23/intryc-raises-3-1m-for-customer-service-monitoring-software/", "date": "Jan 23, 2025" } ], "launches": [ { "id": 94385, "title": "Intryc: AI Simulations and QA for CX Teams", "tagline": "All-in-one Quality Assurance and Training Platform for world-class CX Teams", "body": "Hi YC community!\n\nTeam Intryc (S24) here and excited to show you the second and most upgraded iteration of our product, already used by billion dollar companies like [Deel.com](http://Deel.com) and Blueground as well as hypergrowth startups like Fyxer AI and Factorial.\n\n| The Team |\n\nFor those who don’t know us yet, our team spent 8+ years in the CX space. We’ve solved support tickets, managed accounts, built cross-country/continent teams and created entire playbooks and processes of how world-class CX teams should interact and support customers across the globe in our previous employers at Revolut, Confluent, Navan, Meta, Amazon.\n\n| The Problem |\n\nCreating a culture of operational excellence, overachieving, and top performance is one of the toughest challenges every company and leadership team face.\n\nEspecially in CX, every customer interaction can make or break that customer trust and turn into a nightmare or opportunity. There’s two sides to this problem. Lack of visibility and time to action.\n\nWe solved the first half during our S24 batch when we released our AI QA tool for CX teams that allows companies to monitor up to 100% and the most important samples of their customer interactions. Moving onto the second half, CX and Learning & Development managers spend 15+ hours per week building performance improvement material, aligning resources, and ensuring agents, CSMs, and adjacent CS Ops teams are well trained and prepared. Through role plays, shadowing, piecing together training material, reiterating, and updating the relevant resources - all critical activities yet still remain highly manual, unscalable, and more often than not outdated and simplistic. 2 out of 3 customers churn after a single negative support interaction. Training and coaching is more often than not limited, reactive, time-consuming, and inconsistent.\n\n| The Solution |\n\nRealistic Simulations: Agents practise on challenging, real-life scenarios (based on past tickets) in a safe environment. Low stakes, high gains!\n\nAutomated Scoring: Every interaction is measured against your org’s policies & playbooks, with unlimited tries and clear graduation paths. No more guesswork, team members get instant and clear feedback.\n\n![uploaded image](/media/?type=post&id=94385&key=user_uploads/1341483/db13b953-549f-4336-95a6-c394e5de273b)\n\nTargeted Coaching: Managers instantly see who needs help and where, cutting wasted training time. Enough with one-size fits all, different people need help in different areas.\\\n\\\nAlways Improving: Both new joiners and seasoned agents keep up-to-date with new products or processes effortlessly.\n\n![uploaded image](/media/?type=post&id=94385&key=user_uploads/1341483/68f1a2c1-1c0f-4b44-833b-4c4533e2d3a6)\n\nContinuous monitoring and process improvement: All data points are collected in personalised dashboards and reports that create a virtuous cycle of improvement across the team while completely eliminating up to 80% of manual preparation work and continuous manual data gathering and reporting across the organisation. Systems over wishful thinking.\n\n![uploaded image](/media/?type=post&id=94385&key=user_uploads/1341483/3a7b12dc-7bf0-4904-9e84-ed0a38cd5517)\n\nThe first results on our early adopters show onboarding and training time reduced by up to 50%. Managers reclaim 12–15 hours per week.\n\nAgents have a lot more visibility on their performance progress, don’t have to guess any more and continuously improve like having a personal coach in their pocket.\n\nWe’re excited for as many of you as possible to give this a try and share your feedback!\n\nUpvote our launch here: [https://www.producthunt.com/products/intryc?launch=intryc](https://www.producthunt.com/products/intryc?launch=intryc%5C)\\\nThank you all for your support!", "url": "https://www.ycombinator.com/launches/OYL-intryc-ai-simulations-and-qa-for-cx-teams", "votes": 10, "created_at": "2025-10-07T20:23:56.000Z" }, { "id": 82343, "title": "Intryc - Use AI to automate Quality Assurance for Customer Support", "tagline": "Sample tickets, evaluate human and AI agents, and unlock customer insights across all your customer interactions", "body": "Hi everyone, we’re Alex, George, and Dimi!\n\nWe are ex-Meta, Amazon, Revolut, and Confluent engineering and GTM folk who have spent more than 7 years improving the customer experience in companies like Meta, Amazon, Revolut, Confluent, and Navan. We decided to build Intryc with the mission to centralize and automate the repetitive, error-prone, and manual tasks in the Support QA process to free up the time of CX teams so they can focus on what really matters to them - their customers and business goals.\n\n![uploaded image](/media/?type=post&id=82343&key=user_uploads/89898/63e0ef63-8615-4520-b36e-bcabccfdad58)\n\n**tl;dr**\n\n[Intryc](https://intryc.com/) uses AI to automate Quality Assurance for customer support. Customers like [Deel.com](http://deel.com) centralize and automate parts of their Quality Assurance on Intryc to ensure agent compliance, double QA productivity, reduce costs by 50%, and prevent negative customer interactions while collecting actionable product and customer insights.\n\n**The Problem**\n\nQuality assurance for customer support is vital in regulated sectors like banking and utilities. Millions of customer inquiries must be handled and evaluated consistently and accurately to avoid regulatory non-compliance and brand reputation damage. This process is typically run manually by internal teams that still rely on outdated systems or spreadsheets to review and evaluate customer interactions. Even the most efficient QA teams can evaluate less than 5% of total tickets, leaving millions of interactions unreviewed and risking regulatory compliance, reputation damage, and increased customer churn.\n\n![uploaded image](/media/?type=post&id=82343&key=user_uploads/1341483/44a793a2-2c70-4389-ab09-8970eaaf7e7a)\n\n**The Solution**\n\nIntryc’s AI-powered solution automates the manual, repetitive, and error-prone tasks of the QA process, integrates with knowledge bases and data sources, such as help desks and CRM systems, to streamline the entire process end-to-end and allows organisations to scale their Support QA, without the scaling costs!\n\n\n\n**What Intryc offers:**\n\n* **Automated Intelligent Sampling**\n * Automate your sampling and workload distribution to ensure an optimal ratio of QA specialists to sampled tickets, minimising idle QA time.\n * Create targeted customer ticket samples with AI based on sentiment, keywords, or other custom rules.\n* **Dynamic Workload Distribution**\n * Create hybrid or fully automated AI evaluation workloads to double your team’s productivity.\n* **Custom Scorecards and Unlimited Coverage**\n * Optimize your scorecards with customized criteria based on internal playbooks, knowledge bases, or evaluation repositories.\n * Score up to 100% of your tickets with AI without a single human involved, or try AI vs human A/B testing, and override AI evaluations when required.\n * Get AI-generated ticket and agent evaluation summaries.\n* **Tailored Agent Coaching**\n * Get AI-generated summaries of underperforming agents based on scorecard ratings and provide tailored coaching to each agent.\n* **Extensive reporting**\n * AI generated insights based on key topics, product areas, or customer service from your entire ticket base.\n * Real-time ticket evaluations and agent performance summaries for management.\n\n**👋 Ask: How you can help**\n\n* Support us on [here](https://www.linkedin.com/company/intryc/) on socials!\n* Connect us to COOs or Customer Support/Experience/Operational leaders in your network at [alex@intryc.com](mailto:alex@intryc.com).\n* Give us product feedback as a company leader who cares about their customers’ experience and supports the team’s performance. Book a 15-minute demo [here](https://www.calendly.com/alexmarantel).\n\n**💥 The Deal**\n\nInbound from the YC network will get a 50% discount. Email [alex@intryc.com](mailto:alex@intryc.com) to redeem the deal!", "url": "https://www.ycombinator.com/launches/LQ7-intryc-use-ai-to-automate-quality-assurance-for-customer-support", "votes": 45, "created_at": "2024-07-22T22:12:54.059Z" } ] }, { "id": 30036, "name": "Rulebase", "slug": "rulebase", "former_names": [], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/7bd0ab199d3e881821eeccd658d4f0847f9d9345.png", "website": "https://rulebase.co", "all_locations": "New York City, NY, USA", "long_description": "We run customer operations for regulated industries with AI. Our QA layer reviews every interaction, human and AI, cutting manual QA by 99%. On top of it sit specialist agents for onboarding, remediation, reactivation, and retention that own accounts from approved to transacting, chasing customers over WhatsApp, email, and SMS", "one_liner": "AI customer operations for regulated industries.", "team_size": 4, "industry": "B2B", "subindustry": "B2B -> Operations", "launched_at": 1728494886, "tags": [ "Customer Success", "Customer Service", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Fall 2024", "status": "Active", "industries": [ "B2B", "Operations" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/rulebase", "api": "https://devasheeshg.github.io/yc-api/batches/fall-2024/rulebase.json", "year_founded": null, "city": "New York City", "country": "US", "linkedin_url": "https://www.linkedin.com/company/rulebasehq/", "x_url": "https://x.com/RulebaseHQ", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/7bd0ab199d3e881821eeccd658d4f0847f9d9345.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "David Lieb", "url": "https://www.ycombinator.com/people/david-lieb" }, "founders": [ { "user_id": 1371446, "full_name": "Gideon Ebose", "title": "Founder/CEO", "founder_bio": "Co-Founder & CEO of Rulebase. Previously Lead Product Designer at Gatherwell, where he guided the company from startup through its successful acquisition by Jumbo PLC. Later joined Microsoft, developing their virtual communication platform for hospitals. Combines 6+ years of product design experience with an Economics degree, bringing both business and technical expertise to enterprise software", "is_active": true, "linkedin_url": "https://linkedin.com/in/gideon-ebose-2a5187100", "x_url": "https://x.com/gideon_eb", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/f7c98ab9d8af23fc7f3b8a38dfbe80e913061990.jpg" }, { "user_id": 1045560, "full_name": "Chidi Williams", "title": "Founder/CTO", "founder_bio": "Chidi, Co-founder & CTO at Rulebase, has over 7 years of experience. He built Buzz, an early open-source speech-to-text tool with >300k downloads and >12k GitHub stars. With experience building systems for Goldman Sachs' wealth management and Nigerian fintechs like Eyowo, he leverages his fintech and voice AI expertise to lead technology at Rulebase.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/chidiwilliams/", "x_url": "https://twitter.com/chidiwilliams__", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/9037d167b1308179dffe8c078a12707988b16b35.jpg" } ], "jobs": [ { "id": 100631, "title": "Founding GTM Lead", "url": "https://www.ycombinator.com/companies/rulebase/jobs/rGWeZBN-founding-gtm-lead", "location": "New York, NY, US", "type": "Full-time", "role": "Sales", "role_type": null, "salary_range": "$240K - $300K", "equity_range": "0.50% - 1.00%", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [ { "title": "Y Combinator-backed Rulebase wants to be the AI coworker for fintech | TechCrunch", "url": "https://techcrunch.com/2025/09/16/y-combinator-backed-rulebase-wants-to-be-the-ai-coworker-for-fintech", "date": "Sep 16, 2025" } ], "launches": [ { "id": 89133, "title": "Beam - The real-time copilot for CX agents", "tagline": "Make your CX team bionic.", "body": "# **Hi YC,**\n\nI’m Gideon, co-founder of [Rulebase](https://rulebase.co/beam). Over the past 3 months, we’ve worked with CX and Ops teams from small 10-seat groups to global BPOs with over 100,000 agents studying how they operate and helping reduce average handle time (AHT) while staying compliant and reducing violations.\n\n# **The problem today**\n\nQA is a lagging indicator.\n\nLevel 2 and 3 CX agents manage the most complex issues but are forced to navigate multiple tools, chase missing context, and follow detailed processes from memory, live, under pressure. When mistakes happen, they’re often only caught in post-call QA reviews, long after the damage is done\n\nToday, we’re launching [Beam](https://rulebase.co/beam) the first CX copilot with perfect recall and real-time coaching, built to improve NPS, reduce AHT, and cut down compliance violations.\n\n\n\n### Let me give you a typical scenario we see all the time:\n\nYou’re a fintech or work in a regulated industry. You’ve hired an offshore CX team say 50 agents and 5 QA specialists to make sure all your protocols are being followed and agents are being coached. Now over the last few months:\n\n* AHT has increased leading to you hiring more CX seats.\n* Compliance violations are rising from PCI breaches and you are facing more customer complaints.\n* Customer authentication has been skipped in some cases, leading to instances of fraud.\n* QA can’t manually review every call, and when issues are caught, it’s often days too late to fix them\n\n# **With Beam:**\n\n* Agents get real-time coaching on all protocols and compliance requirements\n* Violations are instantly flagged\n* Agents have perfect recall, including customer sentiment from past conversations\n* QA runs in real time, with auto-generated reports and continuous coaching\n* Fraud detection is built-in, blocking bad actors before they get through.\n\n\\\nIf any of the above sounds relevant to your team, we’re offering **YC companies their first 2 months free for up to 50 agents**. This includes full setup, mapping your protocols, and deploying Beam directly into your agent environment.\n\nInterested? Reach out here or book time on my [calendar](https://cal.com/gideonebose/30min), we’ll get you onboarded.", "url": "https://www.ycombinator.com/launches/NBd-beam-the-real-time-copilot-for-cx-agents", "votes": 10, "created_at": "2025-03-31T15:47:42.747Z" }, { "id": 85277, "title": "Rulebase: The voice fraud defense system for financial services", "tagline": "We use AI to defend financial services against voice-based attacks like ATOs and voice phishing.", "body": "Hi everyone, We're [@Gideon](https://www.linkedin.com/in/gideonos/) and [Chidi](https://www.linkedin.com/in/chidiwilliams/), founders of Rulebase.\n\n### **Problem**\n\nVoice-based frauds are growing exponentially, there was a 700% increase in voice phishing and deepfake voices in 2024, largely driven by the reasons below.\n\n* Scammers are using voice clones for phishing, account takeovers, and identity theft. Deploying 1,000 voice agents costs less than $55.\n* Fraudulent calls extend Average handling time (AHT), leaving service teams overstretched and reducing support for genuine customers.\n* Voice phishing costs up to $14 million per incident, straining resources and directly impacting the bottom line.\n\n### **Solution**\n\n\n\n* We have trained a deepfake and fraud detection model to detect ATOs, impersonations, and other fraudulent scenarios.\n* We use voice phishing simulations to train employees and raise awareness about staying secure.\n\n ![uploaded image](/media/?type=post&id=85277&key=user_uploads/1371446/6d5f7fa1-95f5-4020-a073-f8ca7851e294)\n\n\n### **Asks**\n\n* If you’d like to learn how we can help protect your organization from various types of fraud, please feel free to schedule a call with us [here.](https://cal.com/gideonebose/30min?date=2024-10-31&month=2024-10)\n* Warm intros to CISOs or Fraud teams who actively serve a lot of retail customers\n\n### **Team**\n\n![uploaded image](/media/?type=post&id=85277&key=user_uploads/1371446/20638cec-672a-4306-bc29-fd9744562317)\n\n[Gideon](https://www.linkedin.com/in/gideonos/) and [Chidi](https://www.linkedin.com/in/chidiwilliams/) spent the last 10 years building defensive systems at Goldman Sachs and Microsoft. We have taken all of our previous experience across financial services to design and build voice defensive systems.", "url": "https://www.ycombinator.com/launches/MBR-rulebase-the-voice-fraud-defense-system-for-financial-services", "votes": 43, "created_at": "2024-11-05T15:03:06.326Z" } ] }, { "id": 30439, "name": "Clarm", "slug": "clarm", "former_names": [ "Dialin - Dialogue Insights", "dialin", "dialin ai", "Dialin AI" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/a20bfc6fd0067cd630d43fa83552c610e2a0c0d2.png", "website": "https://www.clarm.com", "all_locations": "ZH, Switzerland", "long_description": "Clarm Atlas 10xes productivity for non-technical operators in high-trust, regulated teams - banks, healthcare, insurance, publicly listed companies - by letting them build their own, fully governed AI agents. Teams build agents on their own approved data: every answer cites its source, all primitives are deterministic and highly governable, every action is logged for audit, and you bring your own AI model.", "one_liner": "Build governed AI agents on your own data, without code", "team_size": 2, "industry": "B2B", "subindustry": "B2B -> Productivity", "launched_at": 1747978633, "tags": [ "Sales", "Marketing", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Spring 2025", "status": "Active", "industries": [ "B2B", "Productivity" ], "regions": [ "Switzerland", "Europe" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/clarm", "api": "https://devasheeshg.github.io/yc-api/batches/spring-2025/clarm.json", "year_founded": 2025, "city": null, "country": "CH", "linkedin_url": "https://www.linkedin.com/company/clarm", "x_url": "https://x.com/clarm_ai", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/a20bfc6fd0067cd630d43fa83552c610e2a0c0d2.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Andrew Miklas", "url": "https://www.ycombinator.com/people/andrew-miklas" }, "founders": [ { "user_id": 2476585, "full_name": "Marcus Storm-Mollard", "title": "Founder/CEO", "founder_bio": "I speak 8 languages.\n\nBuilt Clarm to fix productivity (2025-?).\nBuilt the world's most accurate consumer goods forecasts using AI at NielsenIQ (2022-24). $0-7m ARR in 2y.\nVisiting Research Fellow at the University of Oxford; published AI swarm research with a MIT journal (2021).\nLed AI at Deutsche Bank SeS before AI was cool (2019-21). $10m ARR in 2y.\nBanker at Deutsche Bank. Financed bridges, markets, hospitals etc from Peru to Taiwan.\nMSci Physics, Imperial College London.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/marcus-storm-a0514aa1/", "x_url": "https://x.com/marcus1storm", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/90701d0f760ff3006a303fc596914f21bd8fa4fd.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 90682, "title": "Clarm - Zero Hallucination AI Deep Research agents", "tagline": "Build fully automated workflows for high-trust environments", "body": "# **Things can only get better. 📈**\n\nHey, we’re [Marcus](https://www.linkedin.com/in/marcus-storm-mollard-a0514aa1/) and [Alex](https://www.linkedin.com/in/alex-usher/) at ◮ [Clarm](https://clarm.com?utm_source=yc&utm_medium=web&utm_campaign=launch_yc&utm_id=1). We've worked on AI since the 2010s and in industries where perfect workflows are critical to company survival (Deutsche Bank, Amazon).\n\n# **Problem ❌**\n\nDeep research agents could replace much of white-collar work, but companies can't deploy them because they lack trust in the data sources and control over the reasoning process. Legal and Compliance teams block adoption because existing AI tools make things up.\n\n# **Solution 💡**\n\n[Clarm](https://clarm.com?utm_source=yc&utm_medium=web&utm_campaign=launch_yc&utm_id=1) is your AI deep research agent builder for high-trust environments. Our platform connects across 40+ enterprise integrations - CRMs, email, knowledge bases - and lets you build precise, repeatable workflows that transform how teams work without the risk.\n\n![uploaded image](/media/?type=post&id=90682&key=user_uploads/2476585/fc020dbb-e97a-4980-b074-69a20242c1ef)\n\nWe’re actively developing [Clarm](https://clarm.com?utm_source=yc&utm_medium=web&utm_campaign=launch_yc&utm_id=1) for customers such as:\n\n* law firms to find relevant information within the thousands of emails and documents\n* asset managers to evaluate proxy voting preferences across 90,000 shareholder meetings\n* luxury goods retailers to increase client response rate from 5% to 50% through deep personalization (as compared to standard Hubspot-generated marketing copy)\n* fast-growing startups to onboard new hires instantly with bespoke training material created on their own customer calls\n* top open source startups to increase engagement with their Github repo and knowledge base\n* services firms to instantly answer '000s of client support questions, driving up engagement and turning curious prospects into committed customers\n\nhttps://youtu.be/on2OVIuO62M\n\n# **Team 👏**\n\nMarcus led the first AI team at a major Corporate Bank, growing it to $10m ARR in 2 years. After a Visiting Research Fellowship at the University of Oxford, he built the world’s most accurate consumer goods forecasting model for the world’s largest market researcher, scaling it from 0 to $7m ARR in 2 years. Marcus has worked all over the world and speaks 8 languages (on a good day).\n\nAlex built and maintained payment systems at Amazon Prime Video, processing $bns per year. He was top of his class at Imperial College London and holds numerous industry awards and publications.\n\n# **Our ask 🙏**\n\nWe’d like intros to buyers at high trust firms, like finance, luxury, and law.\n\nWe’d also be open to working with you directly if you sell into these firms and need precise, on-prem deep research agents to power your products.\n\nWe’d love to hear from you! Get in touch at [marcus@clarm.com](mailto:marcus@clarm.com). **Thank you.**", "url": "https://www.ycombinator.com/launches/Nac-clarm-zero-hallucination-ai-deep-research-agents", "votes": 43, "created_at": "2025-05-23T18:03:03.761Z" } ] }, { "id": 30524, "name": "Lapel", "slug": "lapel", "former_names": [ "Echo Exploration Company, Inc.", "Echo Exploration Co." ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/04005a670343f150cdba9b89bda0fd9016b6dfc6.png", "website": "https://lapel.com/", "all_locations": "San Francisco, CA, USA", "long_description": "Lapel is bringing hospitality to the internet.\r\n\r\nGreat service means knowing your customers and making every interaction count. Online, that gets harder as a company grows. Customer context is scattered across systems, leaving teams to piece it together.\r\n\r\nLapel unifies that data into a real-time picture of every account and helps teams turn what they know into coordinated action across the customer journey. The result is faster decisions, more proactive service, and interactions that feel personal at scale. We call it hospitality at scale.\r\n\r\nLearn more at lapel.com.", "one_liner": "Infrastructure to power every customer interaction.", "team_size": 14, "industry": "B2B", "subindustry": "B2B", "launched_at": 1747773891, "tags": [ "Customer Success", "Sales", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Spring 2025", "status": "Active", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/lapel", "api": "https://devasheeshg.github.io/yc-api/batches/spring-2025/lapel.json", "year_founded": 2025, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/lapel/", "x_url": "https://twitter.com/lapel", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/04005a670343f150cdba9b89bda0fd9016b6dfc6.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Pete Koomen", "url": "https://www.ycombinator.com/people/pete-koomen" }, "founders": [ { "user_id": 585552, "full_name": "Nikolas Huebecker", "title": "Founder", "founder_bio": "Building software that sets a new standard for service on the internet. Previously founded Onward (S23) and led the product team at Midjourney.", "is_active": true, "linkedin_url": "https://linkedin.com/in/nhuebecker", "x_url": "https://twitter.com/nhuebecker", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/ef44a20ef66e139d70f61bd9105335f3c81bb25e.jpg" }, { "user_id": 233084, "full_name": "Coleman Oates", "title": "Founder", "founder_bio": "Building software that sets a new standard for service on the internet. Previously founded Onward (S23) and scaled hospitality at Chick-fil-A.", "is_active": true, "linkedin_url": "https://linkedin.com/in/colemanoates", "x_url": "https://twitter.com/colemanoates", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/e3e5b52afcf936597f28bb647589e9b760495861.jpg" } ], "jobs": [ { "id": 112029, "title": "Backend Engineer, Primitives", "url": "https://www.ycombinator.com/companies/lapel/jobs/zJ6qMbO-backend-engineer-primitives", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112030, "title": "Backend Engineer, Core Platform", "url": "https://www.ycombinator.com/companies/lapel/jobs/qInWOlW-backend-engineer-core-platform", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112031, "title": "Backend Engineer, Agents", "url": "https://www.ycombinator.com/companies/lapel/jobs/8tdeB2U-backend-engineer-agents", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112032, "title": "Backend Engineer, Generalist", "url": "https://www.ycombinator.com/companies/lapel/jobs/912ZgO8-backend-engineer-generalist", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112033, "title": "Head of Brand & Content", "url": "https://www.ycombinator.com/companies/lapel/jobs/tHTHGEG-head-of-brand-content", "location": "San Francisco", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112034, "title": "Product Designer ", "url": "https://www.ycombinator.com/companies/lapel/jobs/J5ZHAY2-product-designer", "location": "San Francisco", "type": "Full-time", "role": "Design", "role_type": "Web design", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112035, "title": "Design Engineer", "url": "https://www.ycombinator.com/companies/lapel/jobs/vLMozKA-design-engineer", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112036, "title": "Talent Lead", "url": "https://www.ycombinator.com/companies/lapel/jobs/OTFV0Q8-talent-lead", "location": "San Francisco", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] }, { "id": 112037, "title": "Product Engineer", "url": "https://www.ycombinator.com/companies/lapel/jobs/AtGA3o0-product-engineer", "location": "San Francisco", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$150K - $250K", "equity_range": "", "experience": "3+ years", "visa": "US citizen/visa only", "skills": [] } ], "news": [], "launches": [] }, { "id": 30592, "name": "Prox", "slug": "prox", "former_names": [ "DART", "Stealth", "Dart Labs", "prox" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/98f30fc74152325f6e0cd4158a192d0c292aefd1.png", "website": "https://useprox.com", "all_locations": "San Francisco, CA, USA", "long_description": "Prox turns product expertise into revenue for equipment manufacturers.\r\n\r\nEquipment buyers rarely begin with a model number. They begin with a job, an installed system, a constraint, or a problem. The knowledge needed to qualify, recommend, configure, quote, repair, replace, or upgrade the product is scattered across manuals, catalogs, spreadsheets, calculators, product managers, applications engineers, dealer processes, support teams, and legacy systems. The result is abandoned demand, slow qualification, wrong-fit recommendations, quote delays, weak dealer follow-up, missed parts and service revenue, and dependence on a few experienced people.\r\n\r\nProx builds AI product specialists for equipment manufacturers. A product specialist uses the manufacturer's approved product knowledge, expert rules, calculators, and connected systems to move customers and frontline teams from a complex product question to the right purchase, quote, dealer, parts, service, replacement, or upgrade path.\r\n\r\nHow it works:\r\n\r\n1. Understand what the person is trying to accomplish.\r\n2. Resolve the product, application, and operating context already available.\r\n3. Ask only for the missing information that changes the result.\r\n4. Apply approved sources, expert rules, and deterministic tools (calculators, selectors, configurators, comparisons).\r\n5. Produce a supported, cited recommendation, configuration, procedure, or decision artifact.\r\n6. Move the person into the correct cart, quote, RFQ, BOM, dealer, sales, parts, service, replacement, upgrade, or expert action with the context preserved.\r\n\r\nOne product specialist, many governed skills: product discovery and comparison, sizing and configuration, competitive defense, quote preparation, dealer enablement, installation and commissioning, troubleshooting, parts identification, and approved service, replacement, and upgrade paths. Manufacturers deploy those skills to customers, dealers, sales teams, applications engineers, support teams, or field service. Existing CRM, CPQ, commerce, and support systems stay in place.\r\n\r\nSupport and service are revenue-bearing surfaces. The specialist resolves the customer's problem first, then surfaces the approved part, service, replacement, or upgrade path only when the evidence supports it.", "one_liner": "AI product specialists for equipment manufacturers", "team_size": 7, "industry": "B2B", "subindustry": "B2B -> Retail", "launched_at": 1759337800, "tags": [ "Customer Success", "E-commerce", "Customer Support", "AI" ], "tags_highlighted": [], "top_company": false, "isHiring": true, "nonprofit": false, "batch": "Fall 2025", "status": "Active", "industries": [ "B2B", "Retail" ], "regions": [ "United States of America", "America / Canada", "Remote", "Partly Remote" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/prox", "api": "https://devasheeshg.github.io/yc-api/batches/fall-2025/prox.json", "year_founded": 2025, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/prox-inc/", "x_url": "https://x.com/try_prox", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/98f30fc74152325f6e0cd4158a192d0c292aefd1.png", "app_video_url": null, "dday_video_url": null, "company_photos": [ "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/5f2d83a2db0f5f81f587c716671d45443b09e371.png", "https://bookface-images.s3.us-west-2.amazonaws.com/attachments/de7348a94bb2e75735246dd88b7dcbbcf5a3160a.png" ], "primary_partner": { "name": "Harj Taggar", "url": "https://www.ycombinator.com/people/harj-taggar" }, "founders": [ { "user_id": 1022456, "full_name": "Dima Yanovsky", "title": "Founder", "founder_bio": "mit '25", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/yanovsk/", "x_url": "https://x.com/yanovskyd", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/1650d391fc2ac0d8c718b1da7c24334235295877.jpg" }, { "user_id": 3066807, "full_name": "Gregory Makodzeba", "title": "Founder", "founder_bio": "> founded Rektoff (built security systems protecting >$100B; clients: Solana) \n> led DevRel at Runtime Verification (among clients: NASA, Boeing)\n> grew up in a family distribution business\n> studied aviation management and computer science", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/gregory-makodzeba/", "x_url": "https://www.x.com/youfelll", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/aa9d3c45e6f32c18695807e61009287a9f22b96b.jpg" } ], "jobs": [ { "id": 92782, "title": "Founding Engineer at Prox", "url": "https://www.ycombinator.com/companies/prox/jobs/0OlQtPT-founding-engineer-at-prox", "location": "San Francisco, CA, US", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$200K", "equity_range": "1.00%", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 98421, "title": "Founding GTM Engineer", "url": "https://www.ycombinator.com/companies/prox/jobs/E1rWvQT-founding-gtm-engineer", "location": "San Francisco, CA", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$130K - $180K", "equity_range": "0.25% - 0.75%", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 98422, "title": "Executive Assistant & Operations", "url": "https://www.ycombinator.com/companies/prox/jobs/LoltdId-executive-assistant-operations", "location": "San Francisco, CA", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$100K - $120K", "equity_range": "", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 98423, "title": "Videographer & Creative Producer", "url": "https://www.ycombinator.com/companies/prox/jobs/Nq3ECpl-videographer-creative-producer", "location": "San Francisco, CA", "type": "Full-time", "role": "Operations", "role_type": null, "salary_range": "$90K - $130K", "equity_range": "", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] }, { "id": 98424, "title": "Forward-Deployed Engineer", "url": "https://www.ycombinator.com/companies/prox/jobs/VKpZh1L-forward-deployed-engineer", "location": "San Francisco, CA", "type": "Full-time", "role": "Engineering", "role_type": "Full stack", "salary_range": "$160K - $190K", "equity_range": "0.35% - 0.75%", "experience": "Any (new grads ok)", "visa": "US citizen/visa only", "skills": [] } ], "news": [], "launches": [ { "id": 95414, "title": "Prox: digital co-workers for logistics operations", "tagline": "📦 Prox builds digital workforce for third-party logistics and fulfillment providers. ", "body": "Greg and Dima here - childhood friends, grew up in our families’ warehouses - now YC founders building Prox.\n\n**launch video:** https://www.youtube.com/watch?v=9Ywl-K7ncj0\n\n---\n\n**tldr:**\n\n[**Prox**](https://www.prox.inc/) builds digital workforce for third-party logistics and fulfillment providers. We deployed our first agents at [**ShipBob**](https://www.linkedin.com/company/shipbob) (unicorn 3PL handling 100+ million packages per year) to automate carrier claims for lost-in-transit packages. **They're now live in production, processing hundreds of claims in parallel and on track to recover millions in carrier refunds annually.**\n\n**what is 3PL?**\n\nthird-party logistics companies (3PLs) are the invisible infrastructure behind e-commerce brands: they warehouse inventory, fulfill orders, manage returns, and negotiate with carriers so brands don't have to.\n\n**the problem:**\n\n40,000+ 3PLs in the US all do the same thing: throw people at operational bottlenecks.\n\n❌ Claims processing done manually, one by one \\\n❌ Invoice reconciliation eating hours of labor \\\n❌ Compliance paperwork blocking growth \\\n❌ Every increase in package volume = more back-office hires\n\nThat's the margin trap. Logistics companies stuck at 3-5% margins because headcount scales linearly with volume of packages. You can't compound when labor costs are linear.\n\n**what we built:**\n\nWe developed an n8n-inspired agent building platform - native to logistics infrastructure. It integrates with Salesforce, warehouse & transportation management systems, carrier portals, Microsoft Teams, and email → then executes SOPs end-to-end.\n\nWith this platform, we can deploy agents in production in a matter of days.\n\n![uploaded image](/media/?type=post&id=95414&key=user_uploads/3066807/dc3e69b6-c3f6-476d-94c5-578b3a02d9de)\n\n**use case: ShipBob Carrier Claims Automation**\n\nHere’s an example of how our agents handle lost package claims for [ShipBob](https://shipbob.com/), one of the biggest 3PLs in the US.\n\n> first demo at ShipBob HQ in Chicago\n>\n> ![uploaded image](/media/?type=post&id=95414&key=user_uploads/3066807/cd110709-17ec-410e-90c8-e3c0d7db72f5)\n\n\nWhen a package goes missing - our agent orchestrates resolution: pull order data, calculates refund amounts, files with carriers, monitors responses, parses updates, syncs internal systems, escalates exceptions - hundreds running in parallel.\n\nOur agents do not stop at task execution - we designed them to own outcomes. If a carrier doesn't respond, the agent follows up. If documentation is missing, it fetches it. Each agent has one objective: get the claim resolved.\n\n**about us:**\n\n[**Gregory Makodzeba:**](https://www.linkedin.com/in/gregory-makodzeba/)\n\n* Founded Rektoff: built blockchain security infrastructure protecting $100B+ in crypto assets (clients: Solana Foundation)\n* Led Developer Relations at Runtime Verification, working with NASA, Boeing, and Ethereum Foundation on formal verification for mission-critical systems\n* Grew up implementing ERP and WMS systems in the family distribution business\n\n[**Dima Yanovsky:**](https://www.linkedin.com/in/yanovsk/)\n\n* MIT grad: Computer Science + Electrical Engineering\n* Robotics research at MIT CSAIL under Prof. Pulkit Agrawal on manipulation policies;\n* Built internal and customer-facing AI agents at Pulley (YC W20) during early GPT era\n* Spent childhood automating warehouse operations and business processes\n\nWe both grew up in our parents' warehouses. When we weren't moving boxes around, we were doing the mundane back-office work every warehouse has (filing claims, reconciling invoices, chasing carriers). This was the pre-LLM era, so we had no choice but to grind through manual workflows. We saw firsthand how coordination became the biggest constraint on growth - and how no software could actually handle it end-to-end.\n\n![uploaded image](/media/?type=post&id=95414&key=user_uploads/3066807/68380300-ee0e-4379-98de-de1b551b269e)\n\nWe deeply understand the ontology of logistics operations. That's why we can ship integrations in days, not months. We're building the digital workforce we wish existed back then.\n\nIf you're running logistics operations at a 3PL, fulfillment center, or freight forwarder, or know someone who is - reach out: [founders@prox.inc](mailto:founders@prox.inc)\n\n---", "url": "https://www.ycombinator.com/launches/Oow-prox-digital-co-workers-for-logistics-operations", "votes": 130, "created_at": "2025-11-11T23:07:29.395Z" } ] }, { "id": 30957, "name": "Clad Labs", "slug": "clad-labs", "former_names": [ "Clad Labs AI" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/6d89c2eb858334a18c6c6eadb2a012e14e7400c4.png", "website": "https://useclad.ai", "all_locations": "San Francisco, CA, USA", "long_description": "Clad turns Slack, Teams, and email into one organized support queue. Agents investigate and resolve hard tickets the way a dedicated hire would, and every resolved conversation becomes knowledge, written up automatically.", "one_liner": "AI support done right", "team_size": 2, "industry": "B2B", "subindustry": "B2B", "launched_at": 1761263170, "tags": [ "Customer Success", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Fall 2025", "status": "Active", "industries": [ "B2B" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": true, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/clad-labs", "api": "https://devasheeshg.github.io/yc-api/batches/fall-2025/clad-labs.json", "year_founded": 2025, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/clad-labs/", "x_url": "https://x.com/cladlabs", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/6d89c2eb858334a18c6c6eadb2a012e14e7400c4.png", "app_video_url": "https://bookface-images.s3.us-west-2.amazonaws.com/bf-public_profile/31014/app_video.mp4?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAQC4NIECAPNM4H2ZD%2F20261020%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20261020T022732Z&X-Amz-Expires=60&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHEaCXVzLXdlc3QtMiJIMEYCIQC39P4yQgLmT71RDgpP7SzleQQnonC709CIthldibwFEQIhAIaTmz7itB2BSOcbLvHSEqR5atrCru8331p2nxswpFPlKuUDCDoQABoMMDA2MjAxODExMDcyIgyIHFNA%2BoAC3h6UfhkqwgMWrnQPAwVxcPSn8YGKQ67Z0i8w7sabSqzPmNg6qiVIbYfg3K4FwKrIr3%2BTMgYX%2F%2BeX%2Bpa1NffuFltcS%2FaD5i3P1PA7HKH7LJyFtww7k%2BA5KO%2BhkePkfgEpsky%2B%2BePphwBgc9LL2ObqwtvM0EqR2dvmGwK0pOjv9X9%2BotFVgCBEydgR1IOnYN56T1k%2BOXenbO9d9Elhw1Z78OO2wXYiR75z4yo1s5wz6zr4twai2ELFmfsMX3W7R4ZZZe%2FltqATVqoeN%2FywW0mOfO0EHxXkvuMbE2ccH5poFJFhBb8IND4h0Y0gH2T23H64cQtXSV4AJYWTQ9iYcaV%2Bwd8ByovUNO3fYdg187s5BLUfU6Jqn%2By5CtTj18WZzbB9V4IJIDVws7aW1cDLr1nbZLZ69tv7aAhMwPgsaLz1uFXCVWijHk29oa4VVNLMHAyfE6%2FTVNP0MjolUOhxV9p7md%2BhVVj5DiVMg%2FtlzSKh2keTbpP3xzzrXmlnSljux%2BPIztNqkDf3jvu4gdCKV3knadzxbWZoxCCNtJ2mZf3hqB7qsmn0%2Fj2keORPeqosWjC%2BM1Yvo7staxmYofRhKRaufjshsfrZz9fARksw5%2F3a1gY6pAGKRpigvHO1ZInNRWL4VQjhyvyyI4jWG5oD9NiiTxRQkTVPRsVYZrMtNGSYxvbfyty52pgjuw%2FBLRGM361snatBfs2Y4YLb7qqHcAHDCD1xDcZbIqioGiGF6I0iKm%2Bj4lDuUpeY4bb92wwFFie%2FgZRgfL%2FkayhSZmr4ZeWf%2FGCpxzwDak8O1KvjgDMiuzmVtIhavK0gyCxgFPfLUd0luRL5fYuYrg%3D%3D&X-Amz-SignedHeaders=host&X-Amz-Signature=be82f4f677f2066e395a536094524283c129541fc577204e9c0f068f44ab5d51", "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Nicolas Dessaigne", "url": "https://www.ycombinator.com/people/nicolas-dessaigne" }, "founders": [ { "user_id": 2989191, "full_name": "Richard Wang", "title": "Founder/CEO", "founder_bio": "Co-founder and CEO of Clad Labs. CS at Caltech. AI research at PerformanceStar where I designed physics-informed embedding models for high-dimensional time series. Building adtech in AI-native.", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/richard-wang-39554994/", "x_url": "https://x.com/zzzbuggg", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/a95e1f3b01d46970e6a4eaf36aba5348d579eb9e.jpg" }, { "user_id": 2989207, "full_name": "Kevin Le", "title": "Founder/CTO", "founder_bio": "Co-founder @ Clad Labs | Ex-Meta | UIUC Alum", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/lekevin2", "x_url": "https://x.com/xkevin_le", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/a2bbb7c13b04e30798d2fec788f2ef54f2398751.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 94891, "title": "Chad IDE → the first brainrot IDE", "tagline": "Chad IDE integrates your brainrot vices (Tiktok, Stake, Tinder) with your agentic coding workflow", "body": "Sup Giga-Chads, we’re Richard and Kevin — Founders of Clad Labs\n\n**TLDR**; As highly requested we built the **CHAD IDE**. Chad integrates your brainrot vices with your agentic coding workflow. Chad increases productivity and reduces the friction of context switching.\n\n![uploaded image](/media/?type=post&id=94891&key=user_uploads/2989207/f696e775-c4bd-4fd0-afea-2046031d176b)\n\n[**https://www.youtube.com/shorts/5JJU93cFqgs**](https://www.youtube.com/shorts/5JJU93cFqgs)\n\n**The problem:**\n\nAI coding creates a time span isn't long enough to do something new, and it's not short enough to be entirely negligible. Developers are spending time off the IDE to fill the inference time gap (usually brain-rotting on their phones)\n\n* **1-5 minute wasted downtime between prompts**\n* **People often forget to come back to their code**\n* **Context-switching builds mental fatigue → decreased efficiency**\n\n**CHAD:**\n\nChad aims to manage your AI coding inference time effectively by integrating the modern workflow into a single IDE. Specifically, you can now ⬇️\n\n![uploaded image](/media/?type=post&id=94891&key=user_uploads/2989207/01f277eb-4914-40e1-85ec-5874461efd1e)\n\n* **shit-post on X**\n* **scroll Instagram/Tiktok**\n* **shoot Stake craps**\n* **swipe Tinder, etc.**\n\ndirectly from your coding agent orchestration workflow.\n\nChad ends your brainrot session when it's time to get back to work. No more losing track of time.\n\nLogin with existing Claude Code and integrate your brainrot workflow.\n\n![uploaded image](/media/?type=post&id=94891&key=user_uploads/2989207/de016cec-c3a1-4feb-b363-69c412a15cb5)\n\nIn our early beta users, we've seen an average of 15 minutes saved per hour vibe coding when users switch over to Chad. (not a research study - a survey and anecdotal results from watching beta users code on their setup vs with Chad).\n\n![uploaded image](/media/?type=post&id=94891&key=user_uploads/2989207/dd5ccb5f-2302-4ad8-8932-559bea9aa42f)\n\n**Be a Giga-Chad with the CHAD IDE**\n\n**If anyone reading is a brainrot coder, feel free to give the IDE a try.**\n\n[**https://www.cladlabs.ai/**](https://www.cladlabs.ai/)\n\nthank you Void, Pear AI, and Continue Dev teams for the guidance. Chad takes heavy inspiration from them, please check them out if you’re interested in really great open source AI coding.\n\n(yt video idea credit: miso.dope on instagram)", "url": "https://www.ycombinator.com/launches/OgV-chad-ide-the-first-brainrot-ide", "votes": 178, "created_at": "2025-10-25T04:06:30.736Z" } ] }, { "id": 32202, "name": "Dialogus", "slug": "dialogus", "former_names": [ "Zyra", "Dialogus", "Dialogus Labs" ], "small_logo_thumb_url": "https://bookface-images.s3.amazonaws.com/small_logos/c7df204d91879e8e730b8993b754b3d35b87106e.png", "website": "https://www.dialoguslabs.com/", "all_locations": "San Francisco, CA, USA", "long_description": "", "one_liner": "voice AI agents that learn how your company actually works", "team_size": 3, "industry": "B2B", "subindustry": "B2B -> Infrastructure", "launched_at": 1782528923, "tags": [ "B2B", "Customer Support" ], "tags_highlighted": [], "top_company": false, "isHiring": false, "nonprofit": false, "batch": "Summer 2026", "status": "Active", "industries": [ "B2B", "Infrastructure" ], "regions": [ "United States of America", "America / Canada" ], "stage": "Early", "app_video_public": false, "demo_day_video_public": false, "app_answers": null, "question_answers": null, "url": "https://www.ycombinator.com/companies/dialogus", "api": "https://devasheeshg.github.io/yc-api/batches/summer-2026/dialogus.json", "year_founded": 2026, "city": "San Francisco", "country": "US", "linkedin_url": "https://www.linkedin.com/company/dialoguslabs", "x_url": "", "fb_url": null, "cb_url": null, "github_url": null, "logo_url": "https://bookface-images.s3.amazonaws.com/small_logos/c7df204d91879e8e730b8993b754b3d35b87106e.png", "app_video_url": null, "dday_video_url": null, "company_photos": [], "primary_partner": { "name": "Ankit Gupta", "url": "https://www.ycombinator.com/people/ankit-gupta" }, "founders": [ { "user_id": 3398179, "full_name": "Juberth Rodriguez", "title": "Founder/CEO", "founder_bio": "Co-founder @ Dialogus \n", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/juberth-rodriguez-398b2b277/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/f6b8c1f10e8949f7df03d738ffbd42ad5324cdb5.jpg" }, { "user_id": 1603180, "full_name": "Hans Ibarra", "title": "Founder/CEO", "founder_bio": "Co-founder @ Dialogus | Ex-Google @ Gemini, Gmail and Youtube\n\nPapa Johns, KFC and Totalplay as customers", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/hans-ibarra/", "x_url": "", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/22039d81a2c60002993586e9e4fa30448494606b.jpg" }, { "user_id": 3047141, "full_name": "Rodrigo Terán", "title": "Founder/CTO", "founder_bio": "Co-founder @ Dialogus | Ex-Google, Meta | Math & Physics Olympiad", "is_active": true, "linkedin_url": "https://www.linkedin.com/in/rodrigoteranhdz", "x_url": "https://x.com/rodrigoteranhdz", "avatar_thumb_url": "https://bookface-images.s3.us-west-2.amazonaws.com/avatars/21c36c6ec529aeff6f25beadc5c54f2946a6dab8.jpg" } ], "jobs": [], "news": [], "launches": [ { "id": 107329, "title": "Dialogus: Building the infra for enterprise voice agents", "tagline": "Infra for enterprise voice agents", "body": "Every year, enterprises spend billions of dollars operating contact centers. They struggle with high labor costs, long wait times, inconsistent customer experiences, and the challenge of hiring and retaining thousands of agents.\n\nMost AI voice products try to automate individual phone calls. We believe the real opportunity is much bigger: rebuilding the contact center itself.\n\nDialogus replaces traditional contact center operations with AI voice agents that can answer calls, resolve customer requests end-to-end, integrate with enterprise systems, and scale across hundreds of locations while maintaining a consistent customer experience.\n\nToday, Dialogus is already powering AI voice operations for Fortune 500 enterprises, handling thousands of customer calls in production.\n\nThe company was founded by Rodrigo Teran, Hans Ibarra, and Juberth Rodriguez after seeing how legacy contact center software wasn't built for the AI era. Instead of layering AI on top of decades-old infrastructure, they're building an AI-native contact center from the ground up.\n\nIf you're an enterprise looking to transform your customer support with AI, we'd love to talk.\n\n", "url": "https://www.ycombinator.com/launches/Rv7-dialogus-building-the-infra-for-enterprise-voice-agents", "votes": 10, "created_at": "2026-07-24T18:40:56.654Z" } ] } ]